Appendix
C
-- Sutron Customer Service Policy
CUSTOMER SERVICE POLICY
Dear Customer:
Thank you for making the important decision to purchase Sutron equipment. All
Sutron equipment is manufactured and tested to the highest quality standards as set
by Sutron’s Quality Assurance Department.
Our Customer Service Representatives
have years of experience with equipment, systems, and services. They are electronic
technicians with field and applications experience, not just with a technical
background.
Customer Phone Support
Customer Service Representatives routinely handle a wide variety of questions every
day. If questions arise, please feel free to contact me or one of the Customer Service
Representatives. We are available from 8:00 am to 5:00 pm Monday through Friday
and will be happy to take your call.
We can answer most sensor and interface questions on the first call. If we cannot
quickly answer a question on an interface, we will work with you until we find a
solution.
Sometimes a problem is application related. Although we pride ourselves on handling
95% of application related questions over the phone, we maintain constant contact
with our Integrated Systems Division and Engineering Division for additional
assistance.
Introductory Training
Training is an important part of the Sutron Customer Service philosophy. The Sutron
training policy is simple---If you buy Sutron equipment, you get Sutron training!
Without the proper training, you cannot take advantage of the benefits and
advantages that Sutron equipment provides. We often supply on-site introductory
training at your facility for no charge. You provide the classroom, students,
equipment, and coffee---we'll provide the instructor.
On-Site Visits
Of course not all problems can be fixed over the phone. Sometimes a customer needs
an on-site technician to identify site related problems or troubleshoot a network.
Sutron can provide these services at a reasonable cost. Call for details.
If you would
like to learn more about Sutron products email
Thanks again for your order,
Paul Delisi
Customer Service Manager
Sutron Corporation
Bringing the Benefits of Real-Time Data Collection to the World
Sutron Corporation, 21300 Ridgetop Circle, Sterling, Virginia 20166-6520
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