Supra eKey, Handbook

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Page 148 Troubleshooting
Troubleshooting Tips
The following tips may help you resolve a problem before you have to
contact Field Support or your KeyBox office.
KeyBox container will not open
If the KeyBox does not release the key container, you may have tried
to access the Box before or after timed access hours. Contact the
KeyBox owner for access hours. If it is your KeyBox, you can reset it
for 24-hour access.
KeyBox shackle will not release
If the shackle does not release, verify that you have entered the correct
shackle code and try again. You should also lift up on the KeyBox to
relieve pressure on the shackle.
Key container will not close
Check to see if the listing keys are blocking movement of the key
container. If nothing seems to be preventing the container from
closing, do not force it. Take the KeyBox to your KeyBox office for
service.
Code: forgotten or lost
If you forget a KeyBox code, select one of the following options:
!
If you set up KeyBox information in the Assignments Maintenance
screen, a listing of your KeyBoxes, and their related codes, is
provided. Log on to the agent website to view KeyBox
information.
!
If you have not completed the KeyBox setup in the Assignment
screen, call your KeyBox office for service.
Important! DO NOT call Field Support to assist you with lost codes.
They cannot provide you with this information.
Bad code time-out
When you enter ten incorrect codes within a 10-minute period, a buzz
tone sounds and your eKEY times out for 10 minutes. At the end of this
time period, the Key self-activates and is again ready for use. To avoid
a bad code time-out, verify the correct PIN or shackle code before
repeating the procedure.