CheckPoint Pharma and CheckPoint
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Operation and Maintenance Manual
SUEZ © 2018
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DLM 97200-03 EN Rev. A
Standard Limited Warranty
SUEZ warrants its Sievers® products for defects in materials and workmanship. SUEZ will, at its option, repair or replace
instrument components that prove to be defective with new or remanufactured components. The warranty set forth is exclusive
and no other warranty, whether written or oral, is expressed or implied.
Warranty Term
The SUEZ warranty term is thirteen (13) months ex-works, or twelve (12) months from installation or start up by SUEZ certified
service personnel. In no event shall the standard limited warranty coverage extend beyond thirteen (13) months from original
shipment date.
Warranty Service
Warranty Service is provided to customers through telephone support, Monday - Friday, from 8:00 a.m. to 5:00 p.m. (Mountain
Time), excluding all company and legal holidays. Telephone support is provided for troubleshooting and determination of parts
to be shipped from SUEZ to the customer in order to return the product to operation. If telephone support is not effective, the
product may be returned to SUEZ for repair or replacement. In some instances, suitable instruments may be available for short
duration loan or lease.
SUEZ warrants that any
labor services
provided shall conform to the reasonable standards of technical competency and
performance effective at the time of delivery. All service interventions are to be reviewed and authorized as correct and
complete at the completion of the service by a customer representative, or designate. SUEZ warrants these services for 30
days after the authorization and will correct any qualifying deficiency in labor provided that the labor service deficiency is
exactly related to the originating event. No other remedy, other than the provision of labor services, may be applicable.
Repair components (parts and materials), but not consumables, provided in the course of a repair, or purchased individually,
are warranted for 90 days ex-works for materials and workmanship. In no event will the incorporation of a warranted repair
component into an instrument extend the whole instrument’s warranty beyond its original term.
Consumables (e.g., dilution standards, verification solutions, and UV lamps, etc.) are warranted to the extent of their stated
shelf life, provided these items are maintained within the stated environmental limitations. Warranty claims for consumables
and verification standards are limited to the replacement of the defective items, prorated from the time of claim to the expiration
of shelf life.
Shipping
A Repair Authorization Number (RA) must be obtained from the Technical Support Group before any product can be returned
to the factory. SUEZ will pay freight charges, exclusive of any taxes and duties, for replacement or repaired products shipped
to the customer site. Customers shall pay freight charges, including all taxes and duties, for all products returning to SUEZ. Any
product returned to the factory without an RA number will be returned to the customer.
Limitation of Remedies and Liability
The foregoing warranty shall not apply to defects resulting from improper or inadequate installation, maintenance, adjustment,
calibration, or operation by customer. Installation, maintenance, adjustment, calibration, or operation must be performed in
accordance with instructions stated in the Operation and Maintenance Manual. Usage of non-recommended maintenance
materials may void a warranty claim.
The remedies provided herein are the customer's sole and exclusive remedies. In no event shall SUEZ be liable for direct,
indirect, special, incidental or consequential damages (including loss of profits) whether based on contract, tort, or any other
legal theory. The Operation and Maintenance Manual is believed to be accurate at the time of publication and no responsibility
is taken for any errors that may be present. In no event shall SUEZ be liable for incidental or consequential damages in
connection with or arising from the use of the manual and its accompanying related materials. Warranty is valid only for the
original purchaser. This Limited Warranty is not transferable from the original purchaser to any other party without the express
written consent from SUEZ. SUEZ specifically disclaims the implied warranties of merchantability and fitness for a particular
purpose.
