STARPLUS Triad 1, Product Description Manual

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Call Park 2-21
Chapter 2 - Digital Station Features
Call Forward - Busy/No Answer
The Call Forward Busy/No Answer feature allows a station the ability to forward a
combination busy/no answer calls to a designated station, an ACD or UCD group pilot
number, Voice Mail group number, or Hunt group. No answer calls forward when the
system-wide no answer timer expires. Initial CO ringing, transferred CO ringing and intercom
ringing calls can all be forwarded. Calls that ring to an idle station is call forwarded after
expiration of the No Answer Ring Timer.
Call Forward - Follow-Me
The Follow-Me Forward feature allows a station user to activate the Call Forward function
from another station, or through the DISA function. Once activated, calls presented to the
designated station are forwarded immediately.
Call Forward - No Answer
The Call Forward No Answer feature allows a station the ability to have their calls forwarded
to a designated station, an ACD or UCD group pilot number, Voice Mail group number or
Hunt group number when there is no answer at the station. No answer calls forward when
the system-wide no answer timer expires.
Call Forward - Off-Net
Stations are allowed to forward intercom and transferred CO line calls to an off-net location.
The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost.
Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be
forwarded with this feature.
Call Park
An outside line can be placed into one of eight parking locations and can be retrieved by any
station that has a direct line appearance or an available Loop button. Parked calls have their
own recall timer that recalls the originating station, and if still unanswered, the Attendant(s).
An outside line may also be placed into a station park location. The station user then dials a
code followed by their station number to retrieve the call.
Call Pickup
ACD/UCD Groups
Stations outside of an ACD or UCD group can pick up a tone-ringing intercom call,
transferred, incoming, or recalling outside line call ringing to a specific UCD station. The call
must be a tone ringing call.
Directed
A station can pick up an intercom call, transferred, incoming, or recalling outside line call to a
specific unattended station. The call must be a tone ringing call.