STARPLUS Triad 1, Product Description Manual

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Automatic Call Distribution 5-9
Chapter 5 - Electronic Telephone Operation
Primary Group
To log into an ACD Primary Group:
Dial LOGIN CODE [572] on the dial pad, followed by the desired ACD group
number (550-565),
-or-
Press a preprogrammed LOGIN flex button.
The Agent enters their unique AGENT ID code (0000-9999). The LOGIN flex button LED is
lit steady. A confirmation tone sounds and the agent is logged onto the ACD group.
The ON/OFF LED extinguishes if the agent started the sequence in the handsfree
mode.
The ACD Agent Login LED only lights for the ACD group that is assigned to that
button.
To log out of an ACD Primary Group:
Dial LOGOUT CODE [571] on the dial pad,
-or-
Press a preprogrammed LOGOUT flex button. The LOGIN flex button LED extinguishes.
Secondary Group
To log into an ACD Secondary Group:
Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group
number (550-565),
-or-
Press a preprogrammed LOGIN flex button.
The Agent enters their unique AGENT ID code (0000-9999). The LOGIN flex button LED is
lit steady. A confirmation tone sounds and the agent is logged onto the ACD group.
The ON/OFF LED extinguishes if the agent started the sequence in the handsfree
mode.
The ACD Agent Login LED only lights for the ACD group that is assigned to that
button.
To log out of an ACD Secondary Group:
Dial LOGOUT CODE [581] on the dial pad,
-or-
Press a preprogrammed LOGOUT flex button. The LOGIN flex button LED extinguishes.
Conditions
If a member is assigned to a specific ACD group and uses the login-logout codes to enter
and exit an ACD group, other than their own group, the database is changed to reflect
the different group.
If an agent logs into an ACD group from a station that is logged into another ACD group,
the station is automatically removed from the previous ACD group.
An agent may log out while in wrap-up, or unavailable.
An agent logging in is placed in wrap-up mode before receiving an ACD call.