STARPLUS Triad 1, Product Description Manual

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Account Codes 7-5
Chapter 7 - Single Line Telephone Operation
Account Codes
SLT stations can enter an account code to identify the call or calling station.
Entering Account Code (before a call)
1. Lift the handset.
2. Dial [627] on the dial pad.
3. Dial the account code.
If the account code contains fewer than 12 digits, dial [
.
] to return to intercom dial tone.
4. Dial [9] or CO Access code and the desired number.
Entering Account Code (during a call)
1. Press the hookswitch momentarily. Your call is placed on Executive Hold while you enter
your account code.
2. Dial [627] on the dial pad.
3. Dial the account code.
If account code contains fewer than 12 digits, dial [
.
] to automatically return to the call.
Automatic Call Distribution (ACD)
The ACD feature is available with optional software. When purchased, Uniform Call Distribution
(UCD) is not used and is replaced by the ACD functions identified in the following. Sixteen
Automatic Call Distribution (ACD) groups can be programmed, each containing up to 252
station numbers.
Agent Login/Logout
The Agent Login/Logout feature allows an agent to log into primary and secondary ACD
Groups to receive calls. To be placed into an active ACD state, the agent must first login.
Primary Group
Dial LOGIN CODE [572] on the dial pad, followed by ACD Group Number desired.
Enter unique AGENT ID code (0000–9999). A confirmation tone sounds and the agent is
logged onto the ACD group.
Dial LOGOUT CODE [571] on the dial pad to logout of the primary group.
When an agent logs in or out of an ACD Group, an ACD login/logout event is sent to the
SMDR port, if active.
If a member is assigned to a specific ACD group and uses the login-logout codes
to enter and exit an ACD group other than their assigned group, the database is
changed to reflect the different group.