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STARPLUS Triad 1, Product Description Manual

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Automatic Call Distribution

6-13

Chapter 6 - Digital Station Operation

The ACD Calls In Queue Status Display shows the following information:

XXXX = ACD Group number

This idle display tells the agent and/or their supervisor how many calls are in queue.

3. Replace handset or press ON/OFF button to terminate the display.

Second Method - From an idle key telephone:

The preprogrammed flexible button for the ACD group being monitored will flash at 240 ipm 
indicating that there are calls in queue.

1. Press the preprogrammed flexible button. The ACD Calls In Queue Status display shows 

the following:

AXXXX = ACD Group number

The idle display tells the agent and/or their supervisor how many calls are in queue.

The user assigns an ACD CALLS IN QUEUE DISPLAY flexible button using the ACD Calls In 
Queue Display feature code [579] + [XXXX], (XXXX = ACD group number).

2. Replace the handset or press the ON/OFF button to terminate the display.

Conditions

Any ACD station can have a button assigned to view the calls in queue for any ACD group.

ACD Available/Unavailable Mode

If you are an ACD agent, you may place your station in the Available mode to receive ACD 
calls, or you may place your station in the Unavailable mode to block ACD calls from ringing 
your station.

Making a Station Available

Dial [566] on the dial pad,

-or-

Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive ACD calls.

Making a Station Unavailable

Dial [566] on the dial pad,

-or-

Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from 
receiving ACD calls.

AC D X X X X     0 0     C A L L S   I N     Q U E U E
M M M  D D  Y Y

H H : M M  am

AC D XX X X     0 0    C AL L S   I N    Q U E U E
M M M   DD   Y Y

H H :M M  a m

Summary of Contents for Triad 1

Page 1: ...STARPLUSTM Triad 1 2 3 Product Description Manual Issue 4 1 February 2003...

Page 2: ...e 2 FP2 updates have been added Manual content has been revised 3 5 00 Feature Package 3 FP3 enhancements have been added Manual format has been changed 3 1 8 00 Feature Package 3 FP3 enhancements hav...

Page 3: ...Automatic Call Back Timer 2 12 Automatic Call Distribution 2 12 Agent Positions 2 13 Alternate ACD Group Assignments 2 13 ACD Group Member Status 2 13 Guaranteed Message Announcement 2 14 Incoming CO...

Page 4: ...21 Group 2 22 Call Transfer 2 22 Calling Station Tone Mode 2 22 Camp On 2 22 Camp On Recall 2 22 Centrex Compatibility 2 23 Flex Button Programming 2 23 Off Hook Preference 2 23 Private Line Appearanc...

Page 5: ...on 2 30 Direct Transfer Mode 2 30 Directory Dialing 2 30 Disable Outgoing CO Line Access 2 30 Do Not Disturb 2 30 One Time Do Not Disturb 2 31 DTMF Sending 2 31 E911 Integration 2 31 End to End Signal...

Page 6: ...Only 2 43 Last Number Redial 2 43 LCD Interactive Display 2 44 Least Cost Routing 2 44 Local Number Name Translation Table 2 44 Meet Me Page 2 44 Message Waiting 2 44 Message Waiting Reminder Tone 2...

Page 7: ...vacy Release 2 51 Per CO Line Option 2 51 Per Station Option 2 51 Private Line 2 52 Pulse to Tone Switchover 2 52 Range Programming 2 52 Remote Administration 2 52 Database Upload Download 2 52 Remote...

Page 8: ...lbox Button 2 60 Message Waiting Indication 2 60 Tone Mode Calling Option 2 60 Transfer Forward 2 60 Transfer With ID Digits 2 60 Volume Control Bar 2 61 3 Single Line Telephone Features SLT Features...

Page 9: ...ting Indication 3 10 4 Attendant Features Attendant Features Index 4 3 Attendant Features 4 4 911 Alert 4 4 Alternate Position 4 4 Automatic Night Mode 4 4 Direct Station Selector Console 4 4 Disable...

Page 10: ...verflow Station Forwarding 5 14 Supervisor Login Logout 5 14 Supervisor Monitor With Barge In 5 15 Supervisor Queue Status Display 5 16 Zap Tone 5 17 Background Music Optional 5 17 Call Back 5 17 Call...

Page 11: ...ton s 5 38 Intercom Calling 5 39 Intercom Transfer 5 40 Last Number Redial LNR 5 40 Least Cost Routing LCR 5 41 Meet Me Page 5 41 Message Waiting 5 42 Mute Key 5 42 Name In Display 5 42 Night Service...

Page 12: ...ode Calling Option 5 62 Voice Mail One Touch Recording 5 62 Volume Controls 5 63 6 Digital Station Operation Introduction 6 3 Digital Telephone Description 6 4 911 Alert 6 6 Account Codes 6 7 Account...

Page 13: ...Personal 6 28 Call Park Station 6 29 Call Pickup 6 30 Directed Call Pickup 6 30 Group Call Pickup 6 30 Call Transfer 6 31 Camp On 6 32 CO Line Access 6 32 CO Line Queuing 6 33 Conference Combinations...

Page 14: ...Outside Call 6 55 Answering an Outside Call 6 55 Making an Outside Call 6 55 Placing an Outside Call on Hold 6 55 Paging 6 56 Park Personal 6 56 PBX Centrex Transfer 6 57 Personal Messages 6 57 Person...

Page 15: ...Unavailable Mode 7 6 Call Back 7 7 Call Brokering 7 7 Call Forward 7 7 Call Forward Follow Me 7 8 Calling Forward Override 7 9 Calling Station Handsfree Mode Override 7 9 Calling Station Tone Mode Ove...

Page 16: ...Programming and Operation 8 6 Attendant Unavailable Alternate Position 8 10 Attendant Voice Mail Alarm Clear 8 11 Default Numbering Plan 8 11 DSS BLF Console with Map 8 11 Busy Lamp Field Indicators...

Page 17: ...Interface Board SLIB 10 15 Digital Station Boards 10 16 Digital Telephone Interface Board DTIB 10 16 Analog Station Instruments 10 17 Enhanced Electronic Key Telephone EKT 10 17 Executive Electronic...

Page 18: ...nalog Station Boards 11 18 Electronic Key Telephone Interface Board ETIB 11 18 Single Line Interface Board SLIB 11 19 Digital Station Boards 11 20 Digital Telephone Interface Board DTIB 11 20 Digital...

Page 19: ...ID General Description System Configuration A 3 Functional Performance A 3 Calling Number Name Display A 4 Incoming Number Name SMDR A 5 Unanswered Call Management A 5 Local Name Translation A 5 B Par...

Page 20: ...xviii Contents...

Page 21: ...SLT Telephones 7 3 2700 Series SLT Telephones 7 4 Name In Display Keypad Map 7 15 Attendant Digital Display Telephone 8 4 Directory List Keypad Map 8 7 DSS Console Map 1 8 12 DSS Console Map 2 8 13 D...

Page 22: ...nward Dialing Board 11 12 T1IB T 1 Trunk Board 11 13 PRIB PRI Trunk Board 11 15 BRIB BRI Trunk Board 11 17 ETIB Electronic Telephone Interface Board 11 18 SLIB Single Line Interface Board 11 19 DTIB D...

Page 23: ...Figures xxi Caller ID System Configuration A 3...

Page 24: ...xxii Figures...

Page 25: ...4 Miscellaneous Specifications 10 34 Electronic Telephone Audible Signals 10 35 Single Line Audible Signals 10 36 Digital Station Visual Signals CO Line Buttons 10 37 Digital Station Visual Signals DS...

Page 26: ...mming FLASH 40 C 36 Miscellaneous CO Parameters Timers FLASH 40 41 C 37 CO Line Ringing Assignments FLASH 40 C 38 DID ICLID Default Ringing Assignments FLASH 43 C 39 DID Default Table Entry FLASH 44 C...

Page 27: ...on necessary to operate and maintain the STARPLUS Triad 1 2 3 System The described features are based on the current software release If any of these features do not work on your system call your sale...

Page 28: ......

Page 29: ...erconnection with the telephone network RJ21X FCC Registration Numbers For systems configured as a key system button appearances DLPKOR 24039 KF E For systems configured as a Hybrid system dial access...

Page 30: ...easonably secure against invasion of privacy it is by no means invulnerable to such invasions Therefore no express or implied warranty is made against unlawful or unauthorized utilization which result...

Page 31: ...2 Digital Station Features The System and Station features of STARPLUS Triad 1 2 3 are listed and described in alphabetical order An abbreviated feature index is provided in the following table...

Page 32: ......

Page 33: ...ignment N ACD Group Member Status N Guaranteed Message Announcement N Incoming CO Direct Ringing N No Answer Recall Timer N No Answer Retry Timer N Overflow Station Assignments N Overflow Station Forw...

Page 34: ...Answer N Off Net N CALL PARK N CALL PICKUP Directed Call Pick Up N Group Pick Up N CALL TRANSFER N CALLER ENTERED ICLID DIGITS N CALLER ID NAME NUMBER OPTION N CALLING STATION TONE MODE OPTION N CAMP...

Page 35: ...ty Conference N Unsupervised Conference N CONFERENCE ENABLE DISABLE N D DATABASE PRINTOUT Dump PC Terminal DATABASE UPLOAD DOWNLOAD Printer Terminal DAY NIGHT CLASS OF SERVICE COS Printer Terminal DEF...

Page 36: ...TARY TRANSFER N EXTERNAL NIGHT RINGING Paging Equip F FLASH N FLASH ON INTERCOM N FLASH RATES Programmable N FLASH WITH SPEED DIAL N FLEXIBLE ATTENDANT N FLEXIBLE BUTTON ASSIGNMENT 24 Btn 12 Btn FLEXI...

Page 37: ...INCOMING CO LINES OFF NET FORWARD via Speed Dial N INTERCOM BUTTONS N INTERCOM CALLING N INTERCOM SIGNALING SELECT N ISDN PRI Board K KEYSET MODE CTI Box KEYSET SELF TEST 24 Btn 12 Btn L LAST NUMBER R...

Page 38: ...N N NAME IN DISPLAY Exec Keyset NAME NUMBER DISPLAY AT IDLE Exec Keyset NIGHT SERVICE N NIGHT SERVICE MODE Automatic Night Mode Operation N External Night Ringing N Manual Operation N Night Class of...

Page 39: ...NE N PULSE TO TONE SWITCHOVER N R RANGE PROGRAMMING N REMOTE ADMINISTRATION Database Upload Download PC Term Modem REMOTE SYSTEM MONITOR MAINTENANCE Remote System Maintenance PC Term Modem Remote Syst...

Page 40: ...Ringing N No Answer Recall Timer N No Answer Retry Timer N Overflow Station Assignments N Recorded Announcements RAN RAN Devices UNIVERSAL DAY NIGHT ANSWER UDA UNA N V VOICE MAIL GROUPS VM VM Disconn...

Page 41: ...l offered on a system wide basis SMDR must be enabled to use account codes Account Codes Forced The Triad 1 2 3 System allows arranging of the system so that station users must enter an account code b...

Page 42: ...recalls and can place the system into Night Service The Attendant stations must be either Enhanced or Executive stations Attendant Recall When a line is left on hold for a programmable time period the...

Page 43: ...ves ACD calls however the agent may receive non ACD calls Agents that have gone Unavailable receive a visual reminder with a flashing LED LCD message Help Request The HELP feature provides a means for...

Page 44: ...of service is placed back in service if the agent presses their available flex button or dials the available flex code The agent is placed back in service if the No Answer Retry timer expires If the...

Page 45: ...rvisor Positions Login Logout Feature The Supervisor Login Logout feature provides a means for a supervisor to log into one of the ACD groups The Supervisor ID entered in the login process identifies...

Page 46: ...s trunk name and call duration of the present call in the lower half of the display This feature allows an ACD station 12 24 button executive only to assign multiple buttons that display the calls in...

Page 47: ...also automatically inserted after a PBX dialing code is used Manually dialing a flash during a call causes only those numbers dialed after the flash to be redialed for a Last Number redialed number or...

Page 48: ...bled in programming The cost information is programmable by selecting one of the 16 route list tables and one of the four time periods This allows the user to program four separate costs based on the...

Page 49: ...particularly useful in overflow applications in which a Voice Mail or Auto Attendant may be in use A station may have one designated preset forward location defined in the database Preset Call Forwar...

Page 50: ...oups continue to ring the group The CO call does not forward when ringing one of these types of groups Preset Call Forward Stations Each station user may have Preset Call Forward in the database to di...

Page 51: ...n No answer calls forward when the system wide no answer timer expires Call Forward Off Net Stations are allowed to forward intercom and transferred CO line calls to an off net location The Call Forwa...

Page 52: ...en CO calls are transferred in the system Calling Station Tone Mode The Calling Station Tone Mode feature provides an easy means for a calling station to override a desired stations H handsfree or P c...

Page 53: ...allow for private line assignment on an unlimited basis Each station may have sole access to a particular outside line if desired and may also be assigned to receive incoming ringing on that line Prog...

Page 54: ...vice to provide the most flexible means for offering custom toll restriction As a part of the Dialing privilege assignment through Class of Service the system offers two programmable Allow and Deny ta...

Page 55: ...entered When the CO line identification field is programmed display telephones receive the identification field in place of the default field LINE XXX SMDR always print the line number in place of th...

Page 56: ...to monitor CO lines while on hold or connected to RAN devices or Voice Mail systems or in Trunk to Trunk connections for disconnect signal provided by the Telco After a disconnect signal is detected t...

Page 57: ...Party Conference Up to eight parties can engage in a conference A maximum of five external parties can be conferenced Unsupervised Conference The conference initiator can exit a conference with two o...

Page 58: ...sed for dial by name station users and in directory dialing This feature should not be confused with the Name In Display feature Dial Pulse Sending Each CO interface circuit for outside lines can be p...

Page 59: ...with forwarding 4 or night with forwarding The CO line ringing at a station follows preset forward or no answer call forward using the preset forward timer the same as an initially ringing CO line do...

Page 60: ...long with a speed dial bin for use in later locating a speed dial number When prompted to do so the system displays the name associated with a speed dial number on the LCD display so that when the des...

Page 61: ...or If the station number is less than 4 digits a leading 0 will automatically be added The Proctor unit then accesses a call trunk and sends the information in the proper format to the 911 Center This...

Page 62: ...al Night Ringing The system can be programmed so that CO lines marked for UNA provides ringing out the external page ports when the system is placed into Night mode Flash Provides telephone users with...

Page 63: ...Station Saved Number Redial Last Number Redial User programmable Pooled Group Access Some or all outside lines can be grouped pressing this button accesses the highest numbered unused CO line in that...

Page 64: ...12 button models have 11 fixed feature buttons and 24 12 flexible buttons Each flex button can be assigned as a CO PBX line DSS button Speed Dial or Feature button Refer to Appendix D Default Numberin...

Page 65: ...gned as a CO PBX line DSS button Speed Dial or Feature button Refer to Appendix D Default Numbering Plan Figure 2 4 Digital Enhanced 8 Button Telephone Flexible Numbering The Flexible Numbering featur...

Page 66: ...her people in the room to listen to both parties in the conversation Headset Compatibility The Triad 1 2 3 Digital Telephones are designed to allow the connection of an industry standard electret mic...

Page 67: ...an Exclusive Hold condition Hold Preference The Hold Preference feature allows either System or Exclusive hold as the primary hold on the first depression of the HOLD button depending upon programming...

Page 68: ...directed to stations by calling the extension number within the Hunt group do not hunt but receive call progress tones of the extension dialed The Pilot Hunting feature has the option to bypass the s...

Page 69: ...n incoming ACD calls is routed to the Guaranteed Message RAN before going to the ACD Group If the ICLID option is selected digits received before the announcement time out is captured and inserted as...

Page 70: ...e The calling number name information pertaining to any unanswered call is placed in this table at the time the system has determined that the call has been abandoned This table may be accessed from a...

Page 71: ...default no intercom buttons are assigned to any key stations Intercom Calling The system s architecture allows non blocking of intercom calls A station is reached on intercom by dialing the associated...

Page 72: ...he BRIB can only be installed in the Basic KSU The Triad 3 system requires a memory expansion unit MEMU for use of the PRIB BRIB cards The PRIB only supports the NI 2 standard The BRIB only supports t...

Page 73: ...rs offer an optional hunting feature capability on BRI circuits This optional feature allows numbers to hunt for idle channels on the BRIB up to a maximum of 8 channels per BRIB assuming 4 BRI circuit...

Page 74: ...table can be administered by the customer from the Attendant console location This table is also shared by the ICLID features In cases of conflict between the name delivered from the CO and that in th...

Page 75: ...ram the users name for that station so that people using display telephones see the name instead of the station number on their display The name is programmed at each station by the user and may be up...

Page 76: ...nto night mode manually or via the automatic schedule Prevents the misuse of phones after hours Night Ringing Assignments Each CO line may be individually programmed for Night Ringing to other station...

Page 77: ...selects a CO line first when going off hook Intercom Access When Off hook Preference is enabled at a key station that station may still obtain intercom dial tone for accessing internal stations or ot...

Page 78: ...he speakerphone is disabled the handset must be lifted to converse Online Programming Changes to the system database can be made without interrupting normal system operation Programming may be perform...

Page 79: ...s if allowed in station programming Stations can be assigned to a page group in order to receive pages but not allowed to make page announcements Park Personal Each digital telephone in the system can...

Page 80: ...nistrator to enter up to ten custom messages for use by station users of the system These messages may be specified and customized by the customer on a system wide basis Date and Time Entry to Persona...

Page 81: ...Line Option The Per CO Line feature allows programming of each CO line individually for privacy This feature is useful for maintaining security on such lines as data lines private lines or special cir...

Page 82: ...ersonnel to access the administration programming via a terminal device portable telephone device or personal computer with communications software package The feature permits the review and entry of...

Page 83: ...em information that leads to a quick resolution of problems that may occur This is all done without interfering with ongoing call processing or normal system operation and in many cases may be perform...

Page 84: ...T instruments When the Single Line Interface Board SLIB is installed in the Triad 1 2 Systems up to 48 single line telephones can be supported while in the Triad 3 System a maximum of 180 single telep...

Page 85: ...ns in the system Once locked attempts to plug unlike devices i e a DSS into a 24 button port results in the device not working This feature is designed to prevent loss of station programming that resu...

Page 86: ...ther Camped On or has used the Off Hook Voice Over OHVO feature to alert a busy station of a waiting call or message The camped on station may respond to the caller via the personalized custom and res...

Page 87: ...ry member of a UCD group is busy and calls are in queue the Supervisor Agent Queue Status display is seen at all UCD members of that group 2 Any station not assigned in a UCD group can view the number...

Page 88: ...he UCD group stations This feature allows UCD calls reaching the UCD Overflow Station to call forward to another station This is allowed or denied on a system wide basis Once enabled in programming a...

Page 89: ...Band Signaling Integration The Triad 1 2 3 System allow programming so that if a station programmed to receive incoming CO line ringing is forwarded to Voice Mail they may have incoming callers routed...

Page 90: ...tation Tone Mode option This is useful when using supervised transfer or call screening options on voice mail or auto Attendant s requiring ring back tone for proper call handling Transfer Forward The...

Page 91: ...tal Station Features Volume Control Bar The Volume Control Bar on the Digital Key Telephone is located below the keypad It controls ringing handset and speakerphone volumes It also affects the receive...

Page 92: ...2 62 Volume Control Bar Chapter 2 Digital Station Features...

Page 93: ...Single Line Telephone Features The Single Line Telephone features of STARPLUS Triad 1 2 3 are listed and described in alphabetical order An abbreviated feature index is provided in the following tabl...

Page 94: ......

Page 95: ...SLT Features Software Packages Feature Std Pkg ACD Pkg Additional Equipment A ACCOUNT CODES N ACCOUNT CODES TRAVELING COS VERIFIED N AUTOMATIC LINE ACCESS N B BROKER CALL N C CONFERENCE N CONFERENCE...

Page 96: ...Service for determining the dialing privileges allowed by that account code This provides a means for users to override a restricted station If the dialed account code matches the Verified Account co...

Page 97: ...Call Forward Single line telephones may direct intercom calls and transferred CO lines for forwarding to another station SLTs have access to all forwarding options that Key station users have Call Fo...

Page 98: ...e CO calls The Personal Park feature is used in conjunction with the SLT conference code to make this possible Direct Outside Line Group Access Single line telephones can access outside lines by diali...

Page 99: ...to an SLT port receives loop supervision from the Central Office Upon termination of an internal call to an SLT the SLT provides the loop interrupt signal Loop interrupt signal consists of an open fo...

Page 100: ...d just by going off hook without the need to dial access codes Paging Access Restriction Programming on a per station basis can deny any station the ability to make any type of page External There are...

Page 101: ...omized toll restriction Two Allow and Deny tables along with four special tables afford the system administrator to devise a variety of complex toll restriction or dialing privilege schemes Canned Tol...

Page 102: ...UNA code In order to use this feature a LOOP button or an appearance of the trunk must be present on the station Voice Mail Groups VM The Voice Mail feature automatically handles unanswered calls Stat...

Page 103: ...endant and Attendant s with DSS BLF features of the STARPLUS Triad 1 2 3 System are listed and described in alphabetical order An abbreviated version of the features and software packages has been pro...

Page 104: ......

Page 105: ...TIC NIGHT MODE N DSS CONSOLE Y DISABLE OUTGOING ACCESS N DISPLAY TIMER N NIGHT SERVICE N OFF NET FORWARD INCOMING CO LINE N OVERRIDE N POSITION N PRESET FORWARD N RECALL N SPECIAL RING MODE N TIME AND...

Page 106: ...DND button to place the system into Night Mode Direct Station Selector Console An optional Direct Station Selector DSS console is available which may be associated with an Attendant station to provid...

Page 107: ...nd can be enabled or disabled Position The system identifies three maximum programmable stations as Attendants for line recalls and Attendant features The first programmed Attendant can enter system d...

Page 108: ...nsole unit can access Stations Direct Appearing CO Lines or features that may be assigned to any of the flexible buttons A DSS BLF unit may be assigned to one of the different MAP configurations avail...

Page 109: ...ant to make a series of intercom calls without hanging up the handset An intercom connection is switched to another station whenever a DSS key is pressed Pressing the next DSS key terminates the previ...

Page 110: ...default has the first 48 Stations 100 147 appear in sequential order All buttons on Map 2 are flexible and can be changed by the station user This map can be duplicated on another DSS BLF Console and...

Page 111: ...default is to be used with Map 2 in that it has additional stations 148 195 All buttons on Map 3 are flexible and can be changed by the user This map can be duplicated on another DSS BLF Console and...

Page 112: ...4 10 DSS BLF Features Chapter 4 Attendant Features MAP 4 By default CO Lines 1 48 appear in sequential order Figure 4 4 DSS Console Map 4...

Page 113: ...Lines 49 96 appear in sequential order Provides the receiving station with CO Line buttons when used in conjunction with DSS Map 4 for a full 96 CO Line mapping CO Line ringing on Maps 1 4 and 5 is d...

Page 114: ...4 12 DSS BLF Features Chapter 4 Attendant Features...

Page 115: ...ion for operating Electronic Telephones with the Triad 1 2 3 Systems Operating instructions for the electronic key telephones Description of thekeys on the telephone and their functions Visual and aud...

Page 116: ......

Page 117: ...tiate a call back request to another busy station As soon as that station becomes idle the station that left the call back request is automatically signalled This feature is NOT available on the STARP...

Page 118: ...ated by a flashing Msg Wait LED Figure 5 1 Executive Electronic Key Telephone Default Button Map Outside Calls are announced by a tone signal repeated every 3 2 seconds The corresponding outside line...

Page 119: ...l offered on a system wide basis SMDR must be enabled in order for the account code to print out as part of the SMDR record The Triad 1 2 3 Systems allow for up to 250 12 digit account codes for verif...

Page 120: ...e mailbox can press a preprogrammed button to listen to the caller leaving the voice mail message If the mailbox owner decides to speak with the caller they can press the preprogrammed button to be co...

Page 121: ...keyset must have a preprogrammed ANSWER MACHINE flex button for this feature After the in band digits have been sent to the voice mail the station s flexible button status is then checked The feature...

Page 122: ...sor by pressing their HELP button At the time the supervisor receives a Help request they can press their HELP flex button followed by the override feature button to bridge onto the ACD group member s...

Page 123: ...d ACD group number 550 565 or Press a preprogrammed LOGIN flex button The Agent enters their unique AGENT ID code 0000 9999 The LOGIN flex button LED is lit steady A confirmation tone sounds and the a...

Page 124: ...eue Status Display The first method requires pressing one preprogrammed flexible button or dialing the feature code followed by entering the ACD group number that you desire to monitor The second meth...

Page 125: ...are an ACD agent you may place your station in the Available mode to receive ACD calls or you may place your station in the Unavailable mode to block ACD calls from ringing your station Making a Stati...

Page 126: ...t code record in the SMDR contains the qualify code in the first three digits The qualify code must be entered during CO talk state The CALL QUALIFY button is programmed using a flexible feature code...

Page 127: ...an idle display the Supervisor Agent station goes to on hook condition Conditions The ACD Group Members Status display is updated at the time the code is dialed If an agent made a call while out of s...

Page 128: ...n Logout The Supervisor Login Logout feature provides a means for a supervisor to log into one of the ACD groups and monitor calls To log in dial LOGIN CODE 576 on the dial pad followed by the desired...

Page 129: ...nt s call in the Listen Only mode as follows 1 Dial the agent s station number 2 Upon hearing a busy tone press the preprogrammed Barge In flexible button The conversation in progress sounds by the Su...

Page 130: ...Queue Status display shows the following information XXXX ACD Group number CC Number of calls in queue AA Number of agents logged in HH MM SS Time length of oldest call in hours minutes and seconds To...

Page 131: ...ter the desired channel on the dial pad A confirmation tone sounds Music is now heard through the speaker Music is discontinued automatically When you pick up the handset or Press the ON OFF button Ca...

Page 132: ...a five second delay The ring tone is the internal ring tone cadence The coverage station s LCD identifies the ringing station 4 The coverage station then performs one of the following steps Press the...

Page 133: ...vered station can be assigned on a keyset Call Forward Station Station users may forward their calls to alternate destinations This feature is enabled disabled in admin programming on a per station ba...

Page 134: ...or dial 640 on the dial pad 3 Dial the Call Forward Busy No Answer code 9 on the dial pad 4 Dial the desired destination number where calls are to be forwarded A confirmation tone sounds 5 Replace han...

Page 135: ...e 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer 5 Dial the three digit destination number where calls are to be forwarded Station Voice Mail ACD UCD or Hunt Groups A confirmation tone sounds five se...

Page 136: ...nfirmation tone sounds and FWD LED is extinguished Call Forward Off Net via speed dial The Call Forward Off Net feature allows stations to forward intercom and transferred CO calls to an off net locat...

Page 137: ...to toggle between name number and normal mode By default no button is assigned on telephones A flex button must be programmed for this feature to operate Calling Station Tone Mode Calling Station Tone...

Page 138: ...the pickup feature Only one call can be in a park location at a time Multiple calls to the same station park location is not possible The 6 code is flexible and can be assigned in Flash 52 programmin...

Page 139: ...ss the outside line button or loop button flashing on hold Transfer Search When attempting to locate a party press a station button to signal the desired station If party is not located 1 Press anothe...

Page 140: ...n or Dial CO line group access code or LCR access code 2 Dial desired number for outside call 3 Lift handset to converse or use speakerphone CO Line Queuing A station can queue only one line at a time...

Page 141: ...s the CONF button again and repeat step 4 6 When party answers press the CONF button twice All parties are connected Exiting a Conference Controller Only There are three 3 methods of exiting a confere...

Page 142: ...length for each station This programmed name can be used for dialing by name station users and is displayed on LCD displays 1 Dial the Dial By Name code 6 on the dial pad or Press the preprogrammed D...

Page 143: ...rammed PICK UP button to answer the call Conditions User must have access to the specific outside line or a Loop button to do a directed call pickup Directory Dialing Stations Directory dialing allows...

Page 144: ...or outside phone number via speed dial Conditions If the desired party is an intercom station that station is signaled according to that station s intercom selector switch SLT stations will tone ring...

Page 145: ...ton lights steady The DND button can be pressed while the phone is ringing to stop the ringing Refer to One Time Do Not Disturb Removing Do Not Disturb Press the DND button The button LED extinguishes...

Page 146: ...onditions An error tone occurs when the called party is in a conference is already on an OHVO call or has a Camp On at their station If the Executive joins a call and one of the members does a hook fl...

Page 147: ...tive and Enhanced Model Telephones have 22 flexible buttons Their default button map is shown in Figure 5 1 Executive Electronic Key Telephone Default Button Map There are 7 possible functions you may...

Page 148: ...ice 2 Press the button to be erased 3 Press the FLASH button A confirmation tone sounds 4 Replace handset or press ON OFF button Forward Override The Forward Override feature allows a user to reach a...

Page 149: ...en the ability to do so in programming use the specified feature code or a preprogrammed flexible button Activating Headset Mode Dial 634 on the dial pad or Press preprogrammed HEADSET MODE button LED...

Page 150: ...maintained in the system The calling number name information pertaining to any unanswered call is placed in this table at the time the system has determined that the call has been abandoned This tabl...

Page 151: ...station without answering it This feature only operates when the station is in an idle mode and not available to Single Line Telephone users While on an internal external call and an incoming or tran...

Page 152: ...s the desired flexible button to be programmed 3 Dial 645 on the dial pad A confirmation tone sounds If an error was made during entry an error tone is received Receiving an Intercom Call when Station...

Page 153: ...on a station calling that station cannot OHVO Camp On or Override that station A call ringing to a station on an INTERCOM button rings either muted or as a reminder ring depending on station s tone ri...

Page 154: ...1 Receive or make an intercom call 2 Press the TRANS button Intercom dial tone sounds 3 Dial the station where the call is to be transferred 4 When the 2nd station answers you are in a supervised tra...

Page 155: ...wer the call The desired telephone number automatically is redialed Cancelling an LCR Queue Call Back Request 1 Dial the LCR Queue Cancel code 626 on the dial pad 2 Replace handset or press ON OFF but...

Page 156: ...have a message waiting for you The first message left is the first one called 1 Press flashing MSG button Station that left message is signaled with tone ringing 2 If called station does not answer pr...

Page 157: ...t in night mode by the Night Service feature flex button If the system was placed in night mode by the Attendant using her Night Service DND button or if the system was placed in night mode by the aut...

Page 158: ...med for Off Hook Preference and has been given the ability to enable or change the prime flex button 1 Dial 691 on the dial pad 2 Dial the desired button number Refer to the following chart Disabling...

Page 159: ...nguishes the and the normal LCD call information is returned to the display If the user presses the TRANS CAMP ON MSG or FWD buttons during recording the button depression is ignored During the record...

Page 160: ...ce members if the initiator is recording the conference and the record tone is disabled Recording is not allowed to a station that is barged in Executive Overridden or on an active OHVO call Outside C...

Page 161: ...rsonal Park Each station in the system can place a call into a personal park location and then later retrieve that call from the originating station While connected to an outside line 1 Press the TRAN...

Page 162: ...Hold Timer expires The CO call then recalls to the Attendant s at this point the Attendant station and the initiating station are ringing and the Attendant Recall Timer is initiated When the Attendan...

Page 163: ...r 18 30 for the custom message desired The first Attendant should provide a list of messages to each station user Unique Custom Messages Each station can also program three unique custom messages To p...

Page 164: ...message number 11 17 Users may activate the following messages and be prompted to enter a time or date of return 11 Vacation Until MM DD 12 Return HH MM xm or MM DD 13 On Trip Until MM DD 14 Meeting U...

Page 165: ...l 633 on the dial pad or Press the MSG button Clear Messages is always first The following message displays 2 Press the to scroll through the messages or Press the to scroll backward through the list...

Page 166: ...signaled via a queue callback indication The Redial flexible button flashes at the callback rate of 120 ipm for 15 seconds If station doesn t answer within the 15 seconds the callback is cancelled The...

Page 167: ...ok 2 Press the SPEED button twice Dialing a Saved Number using Last Number Dialed Steps 1 Press the SPEED button 2 Dial the asterisk button System automatically selects the original line used to place...

Page 168: ...and station attributes If a keyset is plugged into the relocated position it retains all the station attributes of the relocating station This feature only is applicable to keysets If the relocated st...

Page 169: ...Flash into the speed number TRANS Pressing the TRANS button as the first entry in the speed bin inserts a no display character causing the numbers stored in the bin not to appear on the Digital Telep...

Page 170: ...sage The camped on station may respond to the caller via the canned custom and silent response text LCD messages The text messages appear on the calling party LCD Display While receiving a Camp On The...

Page 171: ...pond to a call the existing call of the called station is not disconnected while the messages are being sent to the calling station The calling station must remain off hook to receive silent messages...

Page 172: ...CD group on their display The display shows how many calls are in queue how many agents are available and the length of time the oldest call has been in queue There are two methods of viewing UCD grou...

Page 173: ...orded announcement device or transferred into the group Universal Day Night Answer Incoming CO lines can be programmed for Universal Day Answer UDA or Universal Night Answer UNA UDA UNA assigned CO li...

Page 174: ...p button is flashing you may have a voice message waiting To enter the voice mail system to check for mail 1 Dial the Voice Mail Group number 440 447 or Press the preprogrammed Voice Mail group button...

Page 175: ...n user When a caller wants to be transferred into a user s Voice Mail box and that user s station is not forwarded into voice mail the Attendant or a station user may initiate a Voice Mail Transfer as...

Page 176: ...rsation into the station user s mailbox Code 649 VVV where VVV 440 447 for desired VM group While on an external call 1 Station user presses the preprogrammed VM RECORD button The LED flutters red at...

Page 177: ...corded If the button is pressed a second time the conference ends and the call is returned to a two way conversation Only one active recording per station is allowed If a conference is being recorded...

Page 178: ...5 64 Volume Controls Chapter 5 Electronic Telephone Operation...

Page 179: ...phone to meet their individual needs This chapter contains the following information Operating instructions for the digital telephone Telephone key descriptions and their functions Visual and audible...

Page 180: ......

Page 181: ...l A handset is provided to allow confidential conversation when desired Lifting the handset from its cradle going off hook disengages the station s built in speaker The speaker is located directly bel...

Page 182: ...ital Telephone Description Figure 6 2 Digital Key Telephone VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS HOLD STA 153 JUL 21 99 12 31 pm 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ON OFF MUTE 1 2...

Page 183: ...sed to access flex button programming 7 trans Key Used to transfer an outside call from one station to another 8 mute Key Used to activate deactivate MUTE function When activated the party on the othe...

Page 184: ...ns this button becomes the system Night Mode button A flex button must be assigned to use this feature LINE QUEUE button lets you queue to an outside line when all lines in a group are busy Your stati...

Page 185: ...er party does not hear the digits being dialed If account code is less than 12 digits an must be entered to return to the call If account codes are forced the account code must be entered prior to dia...

Page 186: ...user can enter a verified account code to upgrade their COS The Redial feature does not support Verified Account Codes Answering a Recall When an outside line remains on hold for an extended time peri...

Page 187: ...nd the caller hears the voicemail and the station user To pick up the call press the flexible button When the call is picked up the voice mail system disconnects from the call and the voice mail port...

Page 188: ...member that belongs to the same group initiates a Help request The Help function also sends a Camp On tone to the speaker of the supervisor s keyset The Help message takes precedence over any other me...

Page 189: ...grammed LOGOUT flex button The LOGIN flex button LED extinguishes Secondary Group To log into an ACD Secondary Group Dial LOGIN CODE 582 on the dial pad followed by the desired ACD group number 550 56...

Page 190: ...ed overflow station automatically see the quantity of calls in queue on the LCD of their station for the ACD group of which they are a member If every member of the ACD group is busy and calls are in...

Page 191: ...s an ACD CALLS IN QUEUE DISPLAY flexible button using the ACD Calls In Queue Display feature code 579 XXXX XXXX ACD group number 2 Replace the handset or press the ON OFF button to terminate the displ...

Page 192: ...of confirmation tone sounds through the keyset speaker if programmed Conditions The outside party does not hear the qualify code account code being entered The qualify code is the first three digits...

Page 193: ...n idle display the Supervisor Agent station goes to on hook condition Conditions The ACD Group Members Status display is updated at the time the code is dialed If an agent made a call while out of ser...

Page 194: ...ogout The Supervisor Login Logout feature provides a means for a supervisor to log into one of the ACD groups and monitor calls To log in dial LOGIN CODE 576 on the dial pad followed by the desired AC...

Page 195: ...s call in the Listen Only mode as follows 1 Dial the agent s station number 2 Upon hearing a busy tone press the preprogrammed Barge In flexible button The conversation in progress sounds by the Super...

Page 196: ...ue Status display shows the following information XXXX ACD Group number CC Number of calls in queue AA Number of agents logged in HH MM SS Time length of oldest call in hours minutes and seconds To ch...

Page 197: ...hrough the speaker 3 Press the Volume Bar to change the volume The following message displays Conditions When you pick up the handset or press the ON OFF button music is discontinued automatically Onc...

Page 198: ...ough admin programming To assign a Call Coverage Button 1 Press SPEED SPEED 2 Press a desired flexible button 3 Dial 647 for Non Ringing or 646 for Ringing followed by the station number to cover A co...

Page 199: ...y key station or DSS Console with an available flexible button If the DSS with a call coverage button assigned is unplugged or moved the station associated with that DSS stops ringing until the DSS is...

Page 200: ...to the first station If a CO Line rings into a station with both Station and Preset Call Forwarding Station Call Forwarding takes precedence Once the Station Forward determines the station to be rung...

Page 201: ...again For Call Forward No Answer the number of rings before the call is forwarded is determined by the system wide Call Forward No Answer timer Stations Call Forwarded No Answer forward incoming CO c...

Page 202: ...Busy 7 No Answer 9 Busy No Answer 5 Dial the three or four digit destination number where calls are to be forwarded Station Voice Mail ACD UCD or Hunt Groups A confirmation tone sounds five seconds la...

Page 203: ...is extinguished Call Forward Off Net via speed dial 1 Lift handset or press ON OFF button 2 Press the FWD button or dial 640 on the dial pad 3 Dial on the dial pad Dial the speed bin number 9000 9019...

Page 204: ...flexible button to view the normal call information The LCD displays the number of the caller on the top line the name on the bottom line To program a Caller ID Name Number button 1 Press SPEED SPEED...

Page 205: ...station and tone ringing is desired 1 Dial 6 on the dial pad 2 Dial the extension number or Press DSS button of desired station call tone rings station Call Park Call Park System An outside line can b...

Page 206: ...ecall timer expires the CO call is disconnected Call Park Personal Each telephone in the system can place a call into a personal park location and then later retrieve that call from the originating st...

Page 207: ...n number allows calls to be parked at stations thus allowing for expanded park locations While connected to an outside line 1 Press TRANS button 2 Dial 439 XXX XXX station number A confirmation tone s...

Page 208: ...selector switch setting 2 Press the preprogrammed PICKUP button to answer the call Conditions User must have access to the specific outside line or a LOOP button for a Directed Call Pickup Group Call...

Page 209: ...ected to an outside line 1 Press DSS button where to transfer call if programmed on your telephone or Press TRANS button and dial the station number The called extension signals according to the inter...

Page 210: ...muted ringing press your flashing CAMP ON button Any outside line you are connected to is placed on hold Converse with the station placing the call or If a call is being transferred press the flashing...

Page 211: ...button to answer Conditions A LOOP button or direct appearance of the queued line is required Conference Combinations Only stations that have conference enabled can institute a conference Add On Conf...

Page 212: ...button to leave the other conference parties still connected in an unsupervised conference The CONF button flashes and the timer starts There is a warning tone before the other parties are dropped To...

Page 213: ...EXAMPLE To search for the name BROWN press 2 7 6 9 6 When the system finds a unique numeric match to the name being dialed the call is placed to the station matching the name The intercom call signal...

Page 214: ...e system programmer maintain the list locally at Attendant or remotely via modem access May be used to transfer a call from one station to another To view the Directory List 1 Dial the Directory List...

Page 215: ...s signaled according to their intercom selector H T P switch SLT stations tone ring If the desired party is associated to a speed dial bin the system selects a CO line and dials the number programmed...

Page 216: ...ditions Calling stations receive a DND audible tone The first programmed attendant does not have DND capability DND capability is programmable on a per station basis One Time Do Not Disturb Prevents c...

Page 217: ...hook flash or presses their transfer button the Executive is dropped If the Executive does a hook flash or presses their transfer button it is ignored When the Executive joins an intercom call or CO c...

Page 218: ...d Station Port Number for that telephone For example when using flexible numbering some programming steps require the FIXED code This code allows you to dial 611 and quickly determine the fixed port f...

Page 219: ...and complete flexibility within the system numbering plan A station can be assigned a number between 100 8999 A CO line can be assigned a number between 001 and the maximum number of CO lines in the s...

Page 220: ...edback To eliminate this noise press MUTE prior to initiating speakerphone operation Must be enabled in Station Programming Headset Mode Activating Headset Mode Dial 634 on the dial pad or Press prepr...

Page 221: ...may dial a unique access code to view the entries scroll through the entries and dial a desired entry back The table displays the number as well as the station that answered the call This table may be...

Page 222: ...ng at their station without answering it This feature is unavailable to Single Line Telephone users While station is idle 1 Call rings in at idle station 2 Press the preprogrammed INC CO XSFR flexible...

Page 223: ...place intercom calls on hold Programming a Flexible Button as an Intercom Button 1 Press the SPEED button twice 2 Press the desired flexible button to program 3 Dial 645 on the dial pad A confirmation...

Page 224: ...button rings muted or reminder ringing depending on the stations tone ringing cadence Up to five internal parties can be placed on hold No recall timers apply to Intercom buttons Internal callers can...

Page 225: ...RANS button Intercom dial tone sounds 3 Press the DSS button where to transfer the call 4 Hang up stations 1 and 2 are connected Keyset Mode The Keyset Mode feature lets a station user determine the m...

Page 226: ...de ATD accepts W to indicate a pause command ATDT9W9982200 ATH or ATH0 causes an on hook event ATH1 must be specified to go off hook Default mode is inactive AT or ATZX X 0 or 1 is the modem reset ini...

Page 227: ...ne before activating LNR the preselection overrides the line that was used originally LCD Display Contrast There are four contrast adjustments available to the user to adjust the LCD for different lig...

Page 228: ...cted to you the page circuit releases Answering a Meet Me Page Go to the nearest telephone and dial 770 on the dial pad or Press the preprogrammed MEET ME button You are connected to the paging party...

Page 229: ...on speakerphone or handset to activate 2 Press MUTE again to deactivate The mute feature automatically deactivates upon call termination Conditions Changing the operation from handset to speakerphone...

Page 230: ...ght Service Mode Removing Night Service Mode Press the preprogrammed Night Service flex button again The system is now removed from the Night Service Mode Off Hook Preference If your phone has been pr...

Page 231: ...Over Call When an OHVO station calls a busy OHVO station and a busy tone is received the calling OHVO station must press a preprogrammed OHVO button 628 to initiate an OHVO announcement and the follow...

Page 232: ...receiving station must have OHVO enabled When the dialed station responds via Camp On all conditions and options available to Camp On apply Refer to Camp On feature description for more information OH...

Page 233: ...with Preferred Line Answer you may answer an outside line by lifting the handset or pressing the ON OFF button Making an Outside Call 1 Press OUTSIDE LINE or POOL button ON OFF button LED lights and...

Page 234: ...d later retrieve that call from the originating station While connected to an outside line 1 Press the TRANS button The caller is put on Exclusive Hold 2 Dial the Personal Park location 438 on the dia...

Page 235: ...endant recall timer is initiated When the Attendant recall timer expires the CO call is disconnected PBX Centrex Transfer While connected to an outside line PBX Centrex 1 Press the FLASH button Receiv...

Page 236: ...m 1 Dial 633 on the dial pad 2 Dial a valid code 18 20 for the desired custom message 3 Enter a custom message up to eight characters 4 Press HOLD to save To use 1 Dial 633 on the dial pad or Press a...

Page 237: ...on tone is received and the DND button LED flashes Cancelling the Message 1 Either dial the Message Access code 633 00 dial 662 or press the DND button 2 Replace handset DND button LED extinguishes Pe...

Page 238: ...1 Dial 633 on the dial pad or Press the preprogrammed PERSONAL MESSAGES button Clear Messages is always first The following message displays 2 Press to scroll through the messages or Press to scroll b...

Page 239: ...on The REDIAL flexible button flashes at the callback rate of 120 ipm for 15 seconds If the station does not answer within 15 seconds the callback cancels The system retains the last call the user mad...

Page 240: ...r to provide distinctive ringing among a group of stations Each station user may select a distinctive ringing tone used to ring their station The system provides 36 different ring patterns that statio...

Page 241: ...es not considered TONE ringing The selected tone is used to notify the station in the following cases Incoming CO Call Incoming Intercom Call Transferred CO Line Recalling CO Line Call Back Notificati...

Page 242: ...l forwarding and the call forwarding destination Call forwarding types include All Call Forward No Answer Call Forward Busy Call Forward and Busy No Answer Call Forward Valid call forwarding destinati...

Page 243: ...d both audible and visual alert indications will be provided regardless of School Zone call forward settings The School Zone call forwarding feature does not apply to a Classroom station that is in a...

Page 244: ...ed speed bin button Station Speed Numbers A keyset user can enter Station Speed numbers 9000 to 9019 Station Speed number entry procedures are the same as those used for System Speed numbers System Sp...

Page 245: ...it into another location Dialing a code followed by the old station number brings all the station attributes including extension number button mapping speed dial and class of service to the new locat...

Page 246: ...ne on the speaker then the display shows the message that was activated by the called station If the station receiving the text message response is on an OHVO call no tone is received All canned and c...

Page 247: ...l Distribution Eight Uniform Call Distribution UCD groups can be programmed each containing up to eight station numbers Each group is assigned a pilot number When this number is dialed the first avail...

Page 248: ...displays on a real time basis the number of calls in queue for that group UCD Overflow Station Forwarding Assignments The UCD Overflow Station Forwarding feature enables UCD calls reaching an Overflow...

Page 249: ...may be answered in a UDA service Dialing privileges are unavailable on CO lines to which an SLT does not have access CO lines without UDA status may not be answered or accessed via UDA procedures If...

Page 250: ...keyset To program a Mailbox Button 1 Press SPEED twice 2 Press the desired flexible button to be programmed 3 Dial the mailbox feature access code 460 467 voice mail group 1 8 468 remote voice mail g...

Page 251: ...and go on hook The system makes the connection to an available Voice Mail port and sends the Leave Mail Prefix if any plus the digits dialed as the VMID number then the Leave Mail Suffix digits if an...

Page 252: ...onditions If the user hangs up without terminating the record function the system performs the exit procedure as described in step 3 above If the user presses the TRANS CAMP ON MSG or FWD buttons duri...

Page 253: ...nference can invoke remove the record function during a conference A conference warning tone is not given to conference members if the initiator is recording the conference and record tone is disabled...

Page 254: ...ital Station Operation Using the handset on a CO call Receiving a page announcement Receiving an incoming tone ringing Intercom or CO call HANDSET CO MMM DD YY HH MM am SPEAKER PAGE MMM DD YY HH MM am...

Page 255: ...Illustrations of the 2700 SLT models SLT Numbering Plan listing the available features and their codes Step by step instructions for using the SLTs in the system Operating instructions for single line...

Page 256: ......

Page 257: ...ephone Operation Introduction Features pertaining to the Single Line Telephones are listed and described in alphabetical order The following illustrations show the various SLT models available 2705 Mo...

Page 258: ...Introduction Chapter 7 Single Line Telephone Operation 2701 Type 2702 Type w Message Waiting Lamp on Top 2703 Type with Message Waiting Lamp 2704 Type with Flash Key Figure 7 2 2700 Series SLT Telepho...

Page 259: ...d Uniform Call Distribution UCD is not used and is replaced by the ACD functions identified in the following Sixteen Automatic Call Distribution ACD groups can be programmed each containing up to 252...

Page 260: ...t to signal their assigned supervisor for assistance While on a call in progress the agent After hook flashing dials the HELP code 574 on the dial pad The agent must hook flash again to return to thei...

Page 261: ...Forward Forwarding Calls to Another Destination 1 Lift handset or press ON OFF button 2 Dial 640 on the dial pad 3 Dial the appropriate forwarding condition code 6 All Calls 7 Call Forward No Answer 8...

Page 262: ...press ON OFF button 2 Dial the Follow Me Forward code 642 on the dial pad 3 Dial the station number of the station that forwarding is to be cancelled 4 Dial 6 regardless of the forward condition 5 Re...

Page 263: ...the forward code DISA callers entering the code and making a mistake are given an error tone for 3 seconds silence for 2 seconds then the dial tone is returned Calling Forward Override The Call Forwar...

Page 264: ...he dial pad 3 Dial parking location 430 to 437 where the call was parked Call Park Personal While Connected to First Call 1 Press the hookswitch momentarily Intercom dial tone sounds 2 Dial 438 on the...

Page 265: ...g an unattended telephone ringing 1 Lift the handset 2 Dial 0 on the dial pad You are connected to intercom incoming recalling or transferred outside line call Call Transfer Making an Unscreened Trans...

Page 266: ...en the SLT user forgets which code was programmed on the phone Cancelling Call Forward DND Personalized Messages 1 Lift handset Notification tone sounds 2 Dial 662 on the dial pad A confirmation tone...

Page 267: ...sounds 2 Dial 438 on the dial pad first call is placed in personal park 3 Dial desired number for second call 4 Press the hookswitch momentarily Intercom dial tone sounds 5 Dial 664 on the dial pad A...

Page 268: ...for more information Least Cost Routing LCR Placing an Outside Call when LCR enabled 1 Lift the handset 2 Dial 9 on the dial pad 3 Dial the desired telephone number 4 Wait for an answer then converse...

Page 269: ...ngs Name In Display The Name in Display feature allows every extension electronic digital SLT the capability to program the user s name for that station so that people using display telephones see the...

Page 270: ...tures described in this document However consult your Centrex or PBX User s Guide for additional features you may have An SLT user can automatically access one of several features when going off hook...

Page 271: ...gned message to display on the LCD of any key telephone calling that station To select from available messages 1 Dial 633 on the dial pad 2 Dial desired pre assigned message code or Dial desired custo...

Page 272: ...4 Dial telephone number to store 5 Briefly press and release the hookswitch A confirmation tone sounds Speed Dial System Speed Bins 1 Lift handset 2 Dial 668 on the dial pad 3 Dial desired system spee...

Page 273: ...ssages Turning Off the Message Waiting Lamp The voice mail system must be programmed to go off hook when a station user retrieves the voice messages from the voice mail system The system administrator...

Page 274: ...ls have a volume button that can be pressed to increase or decrease the handset volume The B Z ringer switch is located on the bottom of the telephone near the line jacks This switch should be set to...

Page 275: ...s for operating the Attendant s Digital Telephone s in the system Visual and audible cues that accompany the various feature operation steps are also included Digital Attendant features are an additio...

Page 276: ......

Page 277: ...T DISTURB button On Attendant stations this button becomes the system Night Mode button A flex button must be assigned to use this feature LINE QUEUE button lets you queue onto an outside line when al...

Page 278: ...prior to the announcement If it is a tone ringing call the receiving station hears a tone ring every 2 4 seconds Figure 8 1 Attendant Digital Display Telephone 911 Alert Any station user or attendant...

Page 279: ...The Attendant CO Line External Off Net Forward feature lets the first Attendant station forward incoming CO calls to an off net location The Attendant must have a direct appearance of the CO line to...

Page 280: ...ephone station users to obtain a directory of station users and have the system dial the extension currently displayed The system provides locations for up to 200 names 000 199 Directory dialing also...

Page 281: ...to enter edit and erase names in the Directory List for stations or speed dial numbers 1 Enter desired 3 digit Directory List number 000 199 or dial to scroll up next entry or to scroll down previous...

Page 282: ...ered The display updates as the name is entered refer to Figure 8 2 on page 8 7 6 Press SPEED when finished Confirmation tone sounds and the display shows the new or changed name 7 Press HOLD then use...

Page 283: ...roll up next entry through the list or Dial to scroll down previous entry through the list or Press another key to view the list for a different letter of the alphabet 4 When the desired name displays...

Page 284: ...ble code 607 on the dial pad the following results occur The LED on the flexible button lights solid if programmed Recalls and dial 0 calls now ring at the second Attendant If the second Attendant pla...

Page 285: ...ring Plan Refer to Appendix D Default Numbering Plan DSS BLF Console with Map Description An optional Direct Station Selector DSS console is available which may be associated with an Attendant station...

Page 286: ...onfigurations may be assigned to the DSS BLF and any number of maps may be assigned to one station However MAPs that have buttons assigned as CO lines cannot be changed buttons assigned as Stations ca...

Page 287: ...MAP 2 By default has the first 48 Stations 100 147 appear in sequential order All buttons on Map 2 are flexible and can be changed by the station user This map can be duplicated on another DSS BLF Co...

Page 288: ...to be used with Map 2 in that it has the remaining stations 148 195 to provide a full Station mapping All of the buttons on Map 3 are flexible and can be changed by the user This map can be duplicated...

Page 289: ...DSS BLF Console with Map 8 15 Chapter 8 Digital Attendant Operations MAP 4 By default CO Lines 1 48 appear in sequential order Figure 8 6 DSS Console Map 4...

Page 290: ...ap 4 for a full 96 CO Line mapping CO Line ringing on Maps 1 4 and 5 is determined by CO Line Ringing Assignments Figure 8 7 DSS Console Map 5 Transfer Search Description Allows the Attendant to make...

Page 291: ...h the entries and dial a desired entry back The table displays the number as well as the station that answered the call Operation This table may be accessed from any user station display phone so the...

Page 292: ...available to a phone are Conditions Telco must activate Caller ID service Auto Attendant calls are considered answered Messages Custom The Custom Message feature lets the system administrator enter u...

Page 293: ...with a message displayed When a message is displayed by a key telephone the DND button LED flashes at the 15 ipm rate When DND is invoked on the telephone the message is canceled Message Access with...

Page 294: ...Disturb Mode Press the preprogrammed ATTN OVERRIDE button The station is signaled with a Camp On tone Recall When outside line is on hold for extended time period a real ring sounds Press OUTSIDE LIN...

Page 295: ...press desired outside line key or select an outside line automatically by pressing the SPEED button a second time 2 Dial the System Speed bin location 9020 9999 3 Dial telephone number 4 Press the SP...

Page 296: ...8 22 Speed Dial System Storing Chapter 8 Digital Attendant Operations...

Page 297: ...9 Liquid Crystal Displays This chapter consists of the Calling and Called LCD displays based on the function performed...

Page 298: ......

Page 299: ...Table 9 1 Liquid Crystal Displays LCD Function CALLING Station Display CALLED Station Display Idle Station ManuallyDialing Outgoing Calls Recalling Line from Hold Recalling Line from Another Station...

Page 300: ...name MMM DD YY HH MM am CAMP ON BY STA XXX MMM DD YY HH MM am CAMP ON BY name MMM DD YY HH MM am CONFERENCE MMM DD YY HH MM am CONFERENCE MMM DD YY HH MM am INTERNAL PAGE ZONE X HH MM am PAGE FROM STA...

Page 301: ...ys LCD Function CALLING Station Display CALLED Station Display NO ANS FWD TO STA XXX MMM DD YY HH MM am NO ANS FWD TO name MMM DD YY HH MM am BSY NA FWD TO STA XXX MMM DD YY HH MM am BSY NA FWD TO nam...

Page 302: ...TO STA XXX PICKED UP BY STA XXX HH MM am CALL TO STA XXX FROM STA XXX HH MM am TRANSFER FROM STA XXX LINE XXX HH MM am LINE HOLDING LINE XXX HH MM am DO NOT DISTURB STA XXX MMM DD YY HH MM am DO NOT...

Page 303: ...software Table 9 1 Liquid Crystal Displays LCD Function CALLING Station Display CALLED Station Display F 1 950777P1234567 SPEED XX HH MM am 950777S1234567 SPEED XX HH MM am PLACED IN QUEUE FOR LINE X...

Page 304: ...d Crystal Displays LCD Function CALLING Station Display CALLED Station Display FORWARDED OFF NET LINE XXX CALLED 102 2331234 LINE XXX HH MM SS FORWARDED TO SPEED XX MMM DD YY HH MM am 55X CIQ XX AGENT...

Page 305: ...mode Answering Machine Emulation when station monitors caller in VM Features available with optional software Table 9 1 Liquid Crystal Displays LCD Function CALLING Station Display CALLED Station Dis...

Page 306: ...9 10 Introduction Chapter 9 Liquid Crystal Displays...

Page 307: ...10 Triad 1 2 System Configuration This chapter describes the basic and optional equipment to be used with the Triad 1 2 Systems System specification tables have also been provided...

Page 308: ......

Page 309: ...any of the five system card slots up to the system s maximum configuration MISU can be installed only in Slot 7 of the Basic KSU Digital Station Line cards are installed in the following slots Triad 1...

Page 310: ...rd blocks jacks and skinny wire cabling This combined with the ability to program the system using a digital display telephone reduces installation cost and maintenance requirements A no 12 AGW copper...

Page 311: ...Triad 1 Common Control Equipment 10 5 Chapter 10 Triad 1 2 System Configuration Figure 10 1 Triad 1 System Diagram Basic KSU 8003 00...

Page 312: ...6 Triad 1 Common Control Equipment Chapter 10 Triad 1 2 System Configuration Figure 10 2 Triad 1 Default Card Layout D T I B D T I B L C O B N O N E M P B DEFAULT CARD LAYOUT 0 1 2 6 7 SLOTS MPB D T I...

Page 313: ...ad 1 Common Control Equipment 10 7 Chapter 10 Triad 1 2 System Configuration Figure 10 3 Triad 2 Default Card Layout D T I B D T I B L C O B N O N E M P B DEFAULT CARD LAYOUT 0 1 2 6 7 SLOTS MPB D T I...

Page 314: ...cks and skinny wire cabling This combined with the ability to program the system using a key terminal digital display telephone reduces installation cost and maintenance requirements A no 12 AGW coppe...

Page 315: ...The MPB also provides software and hardware support to ensure the following Watch dog timer and recovery State event software design Battery backup of customer database RAM memory There is one RS 232...

Page 316: ...ic sources Refer to Optional Units for additional information Figure 10 5 MISU Miscellaneous Service Unit Peripheral Boards Peripheral boards provide the interface from system PCM ports to stations or...

Page 317: ...ts immediate wink and delay type signaling This board can be plugged into any designated peripheral slot Wiring Pinouts Connections The board has four red LEDs to monitor each circuit on the board The...

Page 318: ...Ground and DID type signaling On the Triad 1 System this board can be installed into Slots 0 thru 2 On the Triad 2 System this board can be installed into Slots 0 thru 5 Wiring Pinouts Connectors The...

Page 319: ...he PRIB card uses 24 time slots when installed The PRIB must be used in conjunction with a Channel Service Unit CSU Connection is made via a DB15 from the PRIB to the CSU The PRIB accepts two DTMF A b...

Page 320: ...The BRIB card uses eight time slots when installed When ordering BRI lines from the telephone company specify Capability P as the ordering code National ISDN 1 NI 1 is supported No other standards are...

Page 321: ...ge waiting with the message wait module The board can accept one DTRU unit to provide two DTMF receivers for certain applications LED Indicators This board has one red LED indicator for line status Th...

Page 322: ...l slot and is provided in two capacity versions a 12 circuit and a 24 circuit LED Indicators This board has one red LED indicator for line status The LED lights red when the circuit is busy and is not...

Page 323: ...ully modular instrument with eight fixed feature function and 22 flexible buttons that can be flexibly assigned as either CO PBX Centrex lines Station DSS or feature function buttons This telephone al...

Page 324: ...ed feature function and 22 flexible buttons that can be flexibly assigned as either CO PBX Centrex lines Station DSS or feature function buttons This set also features an integrated 48 character LCD d...

Page 325: ...rect Line Select depending on customer need The bottom two rows of buttons on the DSS BLF Console contain 6 8 flexible buttons depending on MAP chosen which can be assigned by the station user in the...

Page 326: ...e buttons that can be assigned as CO PBX Centrex lines Station DSS or feature function buttons This telephone also features an integrated speakerphone call announce with handsfree intercom a volume co...

Page 327: ...Telephones are fully modular instruments with 11 fixed feature function buttons and 24 flexible buttons that can be assigned as CO PBX Centrex lines Station DSS or feature function buttons This teleph...

Page 328: ...s are fully modular instruments with 11 fixed feature function buttons and 12 flexible buttons that can be assigned as CO PBX Centrex lines Station DSS or feature function buttons This telephone also...

Page 329: ...are fully modular instruments with 5 fixed feature function buttons and eight flexible buttons that can be assigned as CO PBX Centrex lines Station DSS or feature function buttons This telephone also...

Page 330: ...used for a DSS BLF Console can be assigned as a Direct Station Select or Direct Line Select depending on customer need All 48 buttons on the unit can be assigned as DSS or flexible buttons Refer to Ch...

Page 331: ...telephone circuits into 2500 type single line telephone interfaces The device is a standalone type that can accommodate up to two digital station ports and convert them into two 2500 DTMP type SLT ci...

Page 332: ...llocates the receivers as needed Wiring Pinouts Connections The board has molex connectors that connect it to the peripheral board Figure 10 23 DTRU DTMF Receiver Unit DTMF Receiver Unit DTMF A The op...

Page 333: ...re 10 25 SIU Serial Interface Unit Power Failure Transfer Unit PFTU The PFTU provides the relay contacts for transfer of six CO Lines to SLTs in the event of a power or processor failure The PFTU is e...

Page 334: ...RGU is mounted inside of the BKSU and connect via a wiring harness Figure 10 27 RGU Ring Generator Unit Modem Unit MODU The MODU provides an asynchronous modem for access to the system database and fa...

Page 335: ...m Configuration Phase Lock Loop Unit PLLU This unit must be added to the MPB board whenever a T 1 board is installed in the system This board regulates the T 1 clock signals from the T 1 board to the...

Page 336: ...Board 72 Max 12 24 per DTIB Board 48 Max 6 per SLIB Board DTMF Receiver Each DTMF Receiver Module DTRU contains 2 DTMF receivers The DTRU Board mounts as a daughter board on the LCOB DIDB and SLIB Eac...

Page 337: ...are supports up to 24 stations In Band signaling DTMF Programmable 12 digit DTMF string If no digits programmed 15 sec of silence are followed by busy tone ACD Groups Groups Members RAN Announcements...

Page 338: ...ty 16 Hz to 30 Hz at 40 VRMS minimum 30 Hz to 67 Hz at 50 VRMS minimum CO Line Signaling DTMF Frequency pair at 5 dbm 5dbm Frequency tolerance 1 5 CO Line Signaling Dial Pulse 10 pps and 20 pps progra...

Page 339: ...nal Inter digit Time 1 5 5 msec 70 100 msec 100 130 msec Pulse Dialing Pulse Dialing Rate Pulse Break Make Duration 10 or 20 pps 60 40 or 66 33 CO Type Loop Start 600 ohm current sensing Table 10 6 FC...

Page 340: ...onsole 9 3 in 4 9 in 3 3 in 2 lbs Table 10 9 Miscellaneous Specifications Memory Programmable Read Only Memory EPROM Random Access Memory RAM 512K expandable to1 Megabyte 256K expandable to 512 Kiloby...

Page 341: ...ated Message Wait Call Back 440 480 0 8 on 2 8 off Repeated CO Queue Call Back 440 480 0 8 on 2 8 off Repeated Camp On 440 0 2 on 1 burst Paging Alert Tone 440 1 sec on Electronic Telephone Confidence...

Page 342: ...2 on 0 2 off 0 2 on 0 2 off CO Queue Call Back 20Hz 90 VAC 1 Sec on 2 Sec off Repeated Single Line Confidence Tones Intercom Ringback 440 480 0 8 on 2 8 off Repeated Transferred CO Line 440 480 0 8 on...

Page 343: ...60 ipm wink Green CO Line Queue Call Back 480 ipm Flutter Red CO Line in Use ON Steady Red CO Line Idle OFF OFF Exclusive Hold other stations ON Steady Red Table 10 13 Digital Station Visual Signals...

Page 344: ...Wait active Steady Red Camp On active 120 ipm Flash Red Call Back active initiator 120 ipm Flash Red CO Line Queue active 480 Flutter Red DND active Steady Red Mute Steady Red On OFF Steady Red Confe...

Page 345: ...nsferred CO Line User Selectable 8 sec on 2 4 sec off Repeated CO Line Recall User Selectable 2 sec on 6 sec off Repeated Message Waiting Call Back User Selectable 4 sec on 4 sec off 4 sec on 2 sec of...

Page 346: ...Announce 935 2 sec on 25 sec off three 3 times Busy Tone 701 5 sec on 5 sec off Repeated Error Tone 701 25 sec on 25 sec off Repeated Intercom Dial Tone 420 Continuous DND Tone 701 2 sec on 2 sec off...

Page 347: ...Calls an internal station busy Call back not allowed Busy Tone 480 620 0 5 sec on 0 5 sec off Repeated Calls an internal station DND Busy Tone 480 620 0 5 sec on 0 5 sec off Repeated Calls an interna...

Page 348: ...10 42 System Configuration Tables Chapter 10 Triad 1 2 System Configuration...

Page 349: ...11 Triad 3 System Configuration This chapter describes the basic and optional equipment to be used with the Triad 3 System System specification tables have also been provided...

Page 350: ......

Page 351: ...s and other optional PCBs Station CO Line SLT and option boards are installed in any of the system card slots up to the system s maximum configuration Digital Line cards and T1IB PRIB boards can be in...

Page 352: ...rging Unit BCU The optional BCU provides the charging circuitry for a 24 VDC battery package The charging is 28 VDC at 0 5 Amp The BCU installs in the DCCU DC DC Converter Unit DCCU The DCCU converts...

Page 353: ...ETIB 9032 20 SLIB 9033 00 LCOB 9031 10 GCOB 9031 50 DIDB 9031 10 T1IB 9031 31 PS 15 9071 15 BCU 9072 00 PFTU 9036 00 PMU 9030 10 SIU 2 9030 30 MEMU 9030 20 PLLU 9030 40 DTIB 9032 10 MSG12 9033 20 DTMF...

Page 354: ...ation Figure 11 2 Triad 3 Default Card Layout Common Control Cards The common control cards are the plug in PCBs that are necessary for basic system operation or require direct interface to the system...

Page 355: ...identifying the system status and self diagnostics It also contains an 8 function DIP switch for setting system options The MPB has one RS 232C connector permanently mounted to provide interface for...

Page 356: ...to support miscellaneous items The MISU also provides Two channels of Background Music Music On Hold Two External Page Ports Two DTMF Receiver circuits Six independent relays Card ejector tabs are col...

Page 357: ...unk circuit contains a hybrid 2 wire interface circuit and control circuitry The operation for Pulse Dialing or DTMF signaling can be done on a per circuit basis Each circuit has an LED indicator that...

Page 358: ...g or DTMF signaling can be done on a per circuit basis Each circuit has an LED indicator that gives trunk status Each trunk circuit can be disabled as well as the card A Normal Service switch located...

Page 359: ...Peripheral Boards 11 11 Chapter 11 Triad 3 System Configuration Figure 11 6 GCOB CO FX WATS Trunk Board...

Page 360: ...it basis Each CO Line circuit has an LED indicator that gives trunk status A Normal Service switch located toward the top of the card allows the card to be inserted or removed from the system while un...

Page 361: ...unit The board has a 15 pin D Sub connector for connection to a CSU unit A Normal Service switch located toward the top of the card allows the card to be inserted or removed from the system while und...

Page 362: ...requires an external CSU unit The board has a 15 pin D Sub connector for connection to a CSU unit A Normal Service switch located toward the top of the card allows the card to be inserted or removed...

Page 363: ...1 8 A maximum of six PRI boards can be installed in the system 138 B channels The PRI board only supports the National ISDN 2 NI 2 standards Vodavi has successfully integrated its PRI ISDN with the L...

Page 364: ...B card can accept up to two DTMF A units and one BRIB E in a daughter board type arrangement The Phase Lock Loop unit PLLU must be installed on the MPB for the BRIB to operate properly The BRIB uses e...

Page 365: ...des 16 line appearances for the Triad 3 system A maximum of four BRIB BRIB E assemblies can be installed into the system The BRIB E uses the U interface of the BRI standard Connection to the network i...

Page 366: ...e LED indicator for status A Normal Service switch located toward the top of the card allows the card to be inserted or removed from the system while under power and also can be used to disable all st...

Page 367: ...ne DTMF A unit in a daughter board type arrangement The DTMF A unit provides four DTMF Receivers 2500 sets only providing the MSG12 unit is installed A Normal Service switch located toward the top of...

Page 368: ...one 50 pin female amphenol type connector located on the front edge of the card The board has two LED indicators for status One LED for the DTIB status one LED for the DTIB E status A Normal Service s...

Page 369: ...ital phones The station connections are via one 50 pin female amphenol type connector located on the Host DTIB card The DTIBE requires a second power supply be installed in the BKSU The DTIB board has...

Page 370: ...a fully modular instrument with 8 fixed feature function and 22 flexible buttons that can be flexibly assigned as either CO PBX Centrex lines Station DSS or feature function buttons The EKT also feat...

Page 371: ...ed feature function and 22 flexible buttons that can be flexibly assigned as either CO PBX Centrex lines Station DSS or feature function buttons The EKT also features an integrated 48 character LCD di...

Page 372: ...be assigned as a Direct Station Select or Direct Line Select depending on customer need The bottom two rows of buttons on the DSS BLF Console contain 6 8 flexible buttons depending on MAP chosen which...

Page 373: ...buttons that can be assigned as CO PBX Centrex lines Station DSS or feature function buttons This telephone also features an integrated speakerphone call announce with handsfree intercom a volume con...

Page 374: ...hones are fully modular instruments with 11 fixed feature function buttons and 24 buttons that can be flexibly assigned as CO PBX Centrex lines Station DSS or feature function buttons This telephone a...

Page 375: ...are fully modular instruments with 11 fixed feature function buttons and 12 buttons that can be flexibly assigned as CO PBX Centrex lines Station DSS or feature function buttons This telephone also f...

Page 376: ...re fully modular instruments with 5 fixed feature function buttons and eight buttons that can be flexibly assigned as CO PBX Centrex lines Station DSS or feature function buttons This telephone also f...

Page 377: ...ion Digital DSS BLF Console The station port used for a DSS BLF Console can be assigned as a Direct Station Select or Direct Line Select depending on customer need All 48 buttons on the unit can be as...

Page 378: ...tation ports and convert them into two 2500 DTMP type SLT circuits Wiring Pinouts Connections The SLA has screw type connectors for both the digital DTIB and analog SLT interfaces Figure 11 23 SLA Sin...

Page 379: ...r Unit DTMF Receiver Unit DTMF B The optional DTMF B can be added to the LCOB GCOB DIDB boards to increase the number of DTMF receivers in the system Each unit has four DTMF receivers installed on it...

Page 380: ...pe connectors There are a total of two connectors on this board Figure 11 26 SIU2 Serial Interface Unit Phase Lock Loop Unit PLLU The PLLU must be added to the MPB board whenever a T 1 or PRI board is...

Page 381: ...2K of RAM to the system Figure 11 28 MEMU Memory Expansion Unit Message Wait Board MSG12 The MSG12 is an optional board for the Single Line Interface Board SLIB The MSG12 provides message waiting volt...

Page 382: ...Unit PFTU The optional PFTU is installed on the MISU board The PFTU provides the transfer of up to six CO lines to six stations A selector switch provides manual switchover of the CO lines The control...

Page 383: ...Ports CO PBX Centrex Lines DID Lines T 1 Trunks ISDN Trunks 112 max 8 per LCOB GCOB Board 96 max 8 per DIDB 144 max 24 T 1 trunk circuits per T1IB board 138 max 23 trunks per PRIB board Stations Anal...

Page 384: ...Page Zones Internal Paging External Paging 1 way External Paging 2 way 8 max software controlled 2 max On MISU Board 2 max On MISU Board Hunt Groups Groups Members Types Software supports up to 8 Grou...

Page 385: ...30 Hz to 67 Hz at 50 VRMS minimum Ringer Equivalence Number REN LCOB 0 8B GCOB 1 3B DIDB 0 0B T1IB 6 0P Co Line Signaling DTMF Frequency pair at 5dbm Frequency tolerance 1 5 CO Line Signaling Dial Pul...

Page 386: ...Deviation Rise Time Duration of DTMF Signal Interdigit Time 1 5 5 msec 70 100 msec 100 130 msec Pulse Dialing Pulse Dialing Rate Pulse Break Make Duration 10 or 20 pps 60 40 or 66 33 CO Type Loop Sta...

Page 387: ...11 9 Miscellaneous Specifications Memory Programmable Read Only Memory EPROM Random Access Memory RAM 512K expandable to1 Megabyte 256K expandable to 512 Kilobytes Telephone Transmitter Electret mic c...

Page 388: ...Message Wait Call Back 440 480 0 8 on 2 8 off Repeated CO Queue Call Back 440 480 0 8 on 2 8 off Repeated Camp On 440 0 2 on 1 burst Paging Alert Tone 440 1 sec on Electronic Telephone Confidence Ton...

Page 389: ...20Hz 90 VAC 0 8 on 2 8 off Repeated CO Queue Call Back 20Hz 90 VAC 1 Sec on 2 off Repeated Single Line Confidence Tones Intercom Ringback 440 480 0 8 on 2 8 off Transferred CO Line 440 480 0 8 on 2 8...

Page 390: ...wink Green CO Line Queue Call Back 480 ipm Flutter Red CO Line in Use ON Steady Red CO Line Idle OFF Exclusive Hold other stations ON Steady Red Table 11 13 Digital Station Visual Signals DSS BLF But...

Page 391: ...Wait active Steady Red Camp On active 120 ipm Flash Red Call Back active initiator 120 ipm Flash Red CO Line Queue active 480 Flutter Red DND active Steady Red Mute Steady Red On OFF Steady Red Confer...

Page 392: ...7 1 0 sec on 25 sec off Repeated Alarm Tone Single Continuous 701 857 1 0 sec on once every 30 60 seconds until the alarm is reset Only one 1 tone can be selected by a station at a time This tone is u...

Page 393: ...Calls an internal station busy Call back not allowed Busy Tone 480 620 0 5 sec on 0 5 sec off Repeated Calls an internal station DND Busy Tone 480 620 0 5 sec on 0 5 sec off Repeated Calls an internal...

Page 394: ...11 46 System Configuration Tables Chapter 11 Triad 3 System Configuration...

Page 395: ...A ICLID General Description This specification provides the functional and implementation definition for the addition of the ICLID feature to the Triad 1 2 3 Digital Key Telephone System...

Page 396: ......

Page 397: ...ture first being activated from the central office so that the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ring...

Page 398: ...system when ICLID information is not presented or the device which intercepts it and provides the information to the KSU is missing or failed or If the Calling Name is available the display is shown...

Page 399: ...ed calls are recorded on the SMDR as a system option to allow the identification of callers for statistical and call back purposes These calls are identified with an indicator in the SMDR record Unans...

Page 400: ...A 6 Functional Performance Chapter ICLID General Description...

Page 401: ...B Part Numbers This chapter contains the basic and optional part numbers used for Triad 1 2 3 system hardware...

Page 402: ......

Page 403: ...12 Button Executive Off White TR9014 08 12 Button Executive Burgundy TR9014 60 12 Button Executive Charcoal TR9014 71 24 Button Executive Off White TR9015 08 24 Button Executive Burgundy TR9015 60 24...

Page 404: ...0 6 Circuit Single Line Interface Board SLIB 8033 00 Message Wait Unit MSGU 8033 10 Miscellaneous Interface Service Unit MISU 8035 00 Serial Interface Unit SIU 8035 10 6 Circuit Power Failure Transfer...

Page 405: ...014 60 12 Button Executive Charcoal TR9014 71 24 Button Executive Off White TR9015 08 24 Button Executive Burgundy TR9015 60 24 Button Executive Charcoal TR9015 71 30 Button Elite Large LCD Charcoal T...

Page 406: ...n DTIB E 9032 10 12 Circuit Electronic Telephone Interface Board ETIB 9032 20 12 Circuit Single Interface Board SLIB 9033 00 4 Circuit DTMF Receiver Unit DTMF A 9033 10 Message Wait Unit MSG12 9033 20...

Page 407: ...C Customer Database Programming Worksheets Use the following Customer Database Worksheets to help keep track of the system programming changes made for each individual system...

Page 408: ......

Page 409: ...ime out Timer 00 60 15 sec 11 CO Ring Detect Timer 200 900 3 300 ms 12 SLT DTMF Receiver Timer 005 100 020 sec 13 Message Wait Reminder Tone 000 104 000 min 14 SLT Hook Flash Timer 0 5 2 0 10 1 sec 15...

Page 410: ...r Tone Option Disabled Enabled Disabled FLASH 06 System Features 2 Programming 1 Privacy Release Tone Option Disabled Enabled Enabled 2 Distinctive CO Ringing Disabled Enabled Enabled 3 Verified Accou...

Page 411: ...ilable Unavailable DSS BLF 00 28 Red 60ipm dbl wink off 04 9 Transfer CO Ringing 00 28 Red 120ipm flash 10 10 Recall CO Ringing 00 28 Red 480ipm flutter 08 11 Queued CO Ringing 00 28 Green 480ipm flut...

Page 412: ...Time And Date MMM DD YY 12 24 MMM DD YY 12Hr FLASH 12 PBX Dialing Codes 5 2 digits None FLASH 13 1 Executive Secretary Pairs Sta Sta None 2 Executive Secretary Pairs Sta Sta None 3 Executive Secretar...

Page 413: ...Display 9600 5 SMDR Port Assignments 1 2 3 4 Port 1 FLASH 22 Weekly Night Mode Schedule 1 Automatic Manual Operation Auto Manual Manual 2 Day of Week Programming 08 00 17 00 0 4 5 6 3 Day of Week Pro...

Page 414: ...48 7 Flexible CO Port Ports 49 56 8 Flexible CO Port Ports 57 64 9 Flexible CO Port Ports 65 72 10 Flexible CO Port Ports 73 80 11 Flexible CO Port Ports 81 88 12 Flexible CO Port Ports 89 96 13 Flexi...

Page 415: ...r Plan ITU CO ITU FLASH 45 ISDN Page B Programming 1 Maximum Number Retransmission 0 9 3 2 Maximum Octets 000 999 260 3 Maximum TEI ID Request 000 999 003 4 Maximum XID Retransmission 0 9 sec 3 sec 5...

Page 416: ...led Enabled 3 Yellow Alarm Disabled Enabled Enabled 4 Red Alarm Disabled Enabled Enabled 5 Bipolar Alarm Disabled Enabled Enabled 6 Frame Slip Alarm Disabled Enabled Enabled 7 Data Errors Alarm Disabl...

Page 417: ...00 100 101 101 102 102 103 103 104 104 105 105 106 106 107 107 108 108 109 109 110 110 111 111 112 112 113 113 114 114 115 115 116 116 117 117 118 118 118 118 119 119 120 120 121 121 122 122 123 123 1...

Page 418: ...30 130 131 131 132 132 133 133 134 134 135 135 136 136 137 137 138 138 139 139 140 140 141 141 142 142 143 143 144 144 145 145 146 146 147 147 148 148 149 149 150 150 151 151 152 152 153 153 154 154 1...

Page 419: ...61 161 162 162 163 163 164 164 165 165 166 166 167 167 168 168 169 169 170 170 171 171 172 172 173 173 174 174 175 175 176 176 177 177 178 178 179 179 180 180 181 181 182 182 183 183 184 184 185 185 1...

Page 420: ...92 192 193 193 194 194 195 195 196 196 197 197 198 198 199 199 200 200 201 201 202 202 203 203 204 204 205 205 206 206 207 207 208 208 209 209 210 210 211 211 212 212 213 213 214 214 215 215 216 216 2...

Page 421: ...23 223 224 224 225 225 226 226 227 227 228 228 229 229 230 230 231 231 232 232 233 233 234 234 235 235 236 236 237 237 238 238 239 239 240 240 241 241 242 242 243 243 244 244 245 245 246 246 247 247 2...

Page 422: ...54 254 255 255 256 256 257 257 258 258 259 259 260 260 261 261 262 262 263 263 264 264 265 265 266 266 267 267 268 268 269 269 270 270 271 271 272 272 273 273 274 274 275 275 276 276 277 277 278 278 2...

Page 423: ...85 285 286 286 287 287 288 288 289 289 290 290 291 291 292 292 293 293 294 294 295 295 296 296 297 297 298 298 299 299 300 300 301 301 302 302 303 303 304 304 305 305 306 306 307 307 308 308 309 309 3...

Page 424: ...16 316 317 317 318 318 319 319 320 320 321 321 322 322 323 323 324 324 325 325 326 326 327 327 328 328 329 329 330 330 331 331 332 332 333 333 334 334 335 335 336 336 337 337 338 338 339 339 340 340 3...

Page 425: ...ACD CIQ Display Button specific ACD group 579 ACD Group 1 550 ACD Group 2 551 ACD Group 3 552 ACD Group 4 553 ACD Group 5 554 ACD Group 6 555 ACD Group 7 556 ACD Group 8 557 ACD Group 9 558 ACD Group...

Page 426: ...T 1 606 Attendant CO Line External Off Net Forward 603 Attendant Custom Message 694 Attendant Day Night Special DND Key 631 Attendant Directory List Programming 693 Attendant Disable Outgoing CO Line...

Page 427: ...oup 6 435 Call Park Pickup System group 7 436 Call Park Pickup System group 8 437 Caller ID Display Answered Calls 659 Caller ID Display Unanswered Calls 635 Caller ID Name Number 653 Calling Forward...

Page 428: ...ne Group Access Code group 16 816 CO Line Group Access Code group 17 817 CO Line Group Access Code group 18 818 CO Line Group Access Code group 19 819 CO Line Group Access Code group 20 820 CO Line Gr...

Page 429: ...Line 800 LCR if active or CO Line Group 1 9 Loop Key 89 Message Wait 623 Modem 499 Modem Voice Mail Access 498 Mute 629 Name In Display 690 Night Service 604 Off Hook Voice Over 628 Page All Call 700...

Page 430: ...nswer 663 SLT Speed Dial 668 SLT Speed Programming 661 SLT Volume 638 Software Version MPB 605 Speed Dir 693 Station Port Fixed Number 611 Station Relocate 636 Stop Trace 658 UCD Group 1 550 UCD Group...

Page 431: ...unt 422 Voice Mail One Touch Recording 649 Voice Mail Pause Resume Recording 655 Voice Mailbox Button group 1 460 Voice Mailbox Button group 2 461 Voice Mailbox Button group 3 462 Voice Mailbox Button...

Page 432: ...gramming Worksheets Table C 2 Networking Tables FLASH 16 Table Number CO Group Button 1 Station Range FROM TO Button 2 Button 3 IP Address VoIP only Button 4 Ext BLF Hub only Button 5 Status Check But...

Page 433: ...41 141 007 107 042 142 008 108 043 143 009 109 044 144 010 110 045 145 011 111 046 146 012 112 047 147 013 113 048 148 014 114 049 149 015 115 050 150 016 116 051 151 017 117 052 152 018 118 053 153 0...

Page 434: ...17 082 182 118 218 083 183 119 219 084 184 120 220 085 185 121 221 086 186 122 222 087 187 123 223 088 188 124 224 089 189 125 225 090 190 126 226 091 191 127 227 092 192 128 228 093 193 129 229 094 1...

Page 435: ...50 179 279 151 251 180 280 152 252 181 281 153 253 182 282 154 254 183 283 155 255 184 284 156 256 185 285 157 257 186 286 158 258 187 287 159 259 188 288 160 260 189 289 161 261 190 290 162 262 191 2...

Page 436: ...tions Of Ports Port Assignment FLASH 42 and 52 S L O T S 0 1 2 3 4 5 6 7 8 0 1 2 3 4 5 TOTAL PS 0 PS 1 Board Codes 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 00 0 1 ETIB DTIB DTIB w DTIBE SLIB LC...

Page 437: ...on Pilot Pilot Ring All or Station Stations Up To 8 FLASH 30 Hunt Groups 1 Hunt Group 1 450 2 Hunt Group 2 451 3 Hunt Group 3 452 4 Hunt Group 4 453 5 Hunt Group 5 454 6 Hunt Group 6 455 7 Hunt Group...

Page 438: ...3 1 1 38 1 1 04 1 1 39 1 1 05 1 1 40 1 1 06 1 1 41 1 1 07 1 1 42 1 1 08 1 1 43 1 1 09 1 1 44 1 1 10 1 1 45 1 1 11 1 1 46 1 1 12 1 1 47 1 1 13 1 1 48 1 1 14 1 1 49 1 1 15 1 1 50 1 1 16 1 1 51 1 1 17 1...

Page 439: ...1 83 1 1 118 1 1 84 1 1 119 1 1 85 1 1 120 1 1 86 1 1 121 1 1 87 1 1 122 1 1 88 1 1 123 1 1 89 1 1 124 1 1 90 1 1 125 1 1 91 1 1 126 1 1 92 1 1 127 1 1 93 1 1 128 1 1 94 1 1 129 1 1 95 1 1 130 1 1 96...

Page 440: ...152 1 1 185 1 1 153 1 1 186 1 1 154 1 1 187 1 1 155 1 1 188 1 1 156 1 1 189 1 1 157 1 1 190 1 1 158 1 1 191 1 1 159 1 1 192 1 1 160 1 1 193 1 1 161 1 1 194 1 1 162 1 1 195 1 1 163 1 1 196 1 1 164 1 1...

Page 441: ...234 1 1 213 1 1 235 1 1 214 1 1 236 1 1 215 1 1 237 1 1 216 1 1 238 1 1 217 1 1 239 1 1 218 1 1 240 1 1 219 1 1 241 1 1 220 1 1 242 1 1 221 1 1 243 1 1 222 1 1 244 1 1 223 1 1 245 1 1 224 1 1 246 1 1...

Page 442: ...unk A 4 Enabled Privacy A 5 Enabled Loop Supervision Programming A 6 4 400 ms DISA Programming A 7 None Line Group Programming A 8 Group 01 Class of Service Programming A 9 COS 1 CO Line Ringing Assig...

Page 443: ...B 10 None SPID B 11 None PAGE C 17 Page C is selected by pressing PAGE C flexible button Flash Timer C 1 10 1 0 sec Ring Delay Timer C 2 Disabled Wink Timer C 3 140 ms Release Timer C 4 200 ms Reseiz...

Page 444: ..._______________ NUMBER _________ TO _________ STA D N S STA D N S STA D N S CO LINE S TYPE ________________ __________________ NUMBER _________ TO _________ STA D N S STA D N S STA D N S CO LINE S TYP...

Page 445: ...034 None 012 None 035 None 013 None 036 None 014 None 037 None 015 None 038 None 016 None 039 None 017 None 040 None 018 None 041 None 019 None 042 None 020 None 043 None 021 None 044 None 022 None 04...

Page 446: ...091 None 068 None 092 None 069 None 093 None Table C 10 DID ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ring...

Page 447: ...139 139A 116 116A 140 140A 117 117A 141 141A Table C 10 DID ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ring...

Page 448: ...187 187A 164 164A 188 188A 165 165A 189 189A Table C 10 DID ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ring...

Page 449: ...235 235A 212 212A 236 236A 213 213A 237 237A Table C 10 DID ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ring...

Page 450: ...3A 260 260A 284 351 284A 351A 261 261A 352 499 None Table C 10 DID ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destinatio...

Page 451: ...e _00 100 0000_00 _01 101 0000_01 _02 102 0000_02 _03 103 0000_03 _04 104 0000_04 _05 105 0000_05 _06 106 0000_06 _07 107 0000_07 _08 108 0000_08 _09 109 0000_09 _10 110 0000_10 _11 111 0000_11 _12 11...

Page 452: ..._35 135 0000_35 _36 136 0000_36 _37 137 0000_37 _38 138 0000_38 _39 139 0000_39 _40 140 0000_40 _41 141 0000_41 _42 142 0000_42 _43 143 0000_43 _44 144 0000_44 _45 145 0000_45 _46 146 0000_46 _47 147...

Page 453: ...61 161 0000_61 _62 162 0000_62 _63 163 0000_63 _64 164 0000_64 _65 165 0000_65 _66 166 0000_66 _67 167 0000_67 _68 168 0000_68 _69 169 0000_69 _70 170 0000_070 _71 171 0000_71 _72 172 0000_72 _73 173...

Page 454: ..._85 185 0000_85 _86 186 0000_86 _87 187 0000_87 _88 188 0000_88 _89 189 0000_89 _90 190 0000_90 _91 191 0000_91 _92 192 0000_92 _93 193 0000_93 _94 194 0000_94 _95 195 0000_95 _96 196 0000_96 _97 197...

Page 455: ...utive Override A 4 Disabled Privacy per Station A 5 Enabled System Speed Dial Access A 6 Enabled Line Queuing A 7 Enabled Preferred Line Answer A 8 Enabled Off Hook Voice Over OHVO A 9 Disabled Call F...

Page 456: ...ne Group Access B 8 1 LCR Class of Service COS B 9 0 Off Hook Preference Programming B 10 Enabled Flexible Button Programming B 11 Refer to Flexible Button Programming Chart Keyset Mode B 12 Inactive...

Page 457: ...oop button Button 20 is assigned as a Pool Group button Buttons 21 thru 30 are flexible buttons with features assigned to them Key Station Button Programming BB Button Number 01 24 LLL CO Line number...

Page 458: ...NUMBER Button 2 NAME Button 3 ENTRY ROUTE Button 1 NUMBER Button 2 NAME Button 3 600 633 601 634 602 635 603 636 604 637 605 638 606 639 607 640 608 641 609 642 610 643 611 644 612 645 613 646 614 647...

Page 459: ...BER Button 2 NAME Button 3 666 700 667 701 668 702 669 703 670 704 671 705 672 706 673 707 674 708 675 709 676 710 677 711 678 712 679 713 680 714 681 715 682 716 683 717 684 718 685 719 686 720 687 7...

Page 460: ...NUMBER Button 2 NAME Button 3 734 767 735 768 736 769 737 770 738 771 739 772 740 773 741 774 742 775 743 776 744 777 745 778 746 779 747 780 748 781 749 782 750 783 751 784 752 785 753 786 754 787 7...

Page 461: ...elephone Number Monitored by Toll Restriction COS 9020 9053 9021 9054 9022 9055 9023 9056 9024 9057 9025 9058 9026 9059 9027 9060 9028 9061 9029 9062 9030 9063 9031 9064 9032 9065 9033 9066 9034 9067...

Page 462: ...riction COS 9100 9126 9101 9127 9102 9128 9103 9129 9104 9130 9105 9131 9106 9132 9107 9133 9108 9134 9109 9135 9110 9136 9111 9137 9112 9138 9113 9139 9114 9140 9115 9141 9116 9142 9117 9143 9118 914...

Page 463: ...old 00 99 6 Wrap Up Timer 000 999 7 Primary Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 551 Pro...

Page 464: ...ry Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 553 Programming 1 Group Name 2 Alternate Group 3...

Page 465: ...ry Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 555 Programming 1 Group Name 2 Alternate Group 3...

Page 466: ...ry Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 557 Programming 1 Group Name 2 Alternate Group 3...

Page 467: ...ry Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 559 Programming 1 Group Name 2 Alternate Group 3...

Page 468: ...ry Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 561 Programming 1 Group Name 2 Alternate Group 3...

Page 469: ...ry Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 563 Programming 1 Group Name 2 Alternate Group 3...

Page 470: ...ry Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 565 Programming 1 Group Name 2 Alternate Group 3...

Page 471: ...r 000 300 060 5 ACD No Answer Recall Timer 000 300 000 6 ACD No Answer Retry Timer 000 999 300 7 Guaranteed Message Timer 000 300 05 FLASH 62 ACD RAN Announcement Tables 1 Announcement Table 1 YXXXMMM...

Page 472: ...61 UCD Timers 1 UCD Ring Timer 000 300 060 2 UCD Message Interval Timer 000 600 060 3 UCD Overflow Timer 000 600 060 4 UCD Wrap up Timer 000 999 004 5 UCD No Answer Recall Timer 000 300 000 6 UCD No A...

Page 473: ...Table 0 0 Prefix P7 1 Suffix None 2 Voice Mail Outpulsing Table 1 0 Prefix P7 1 Suffix 3 Voice Mail Outpulsing Table 2 0 Prefix 1 Suffix 4 Voice Mail Outpulsing Table 3 0 Prefix 1 Suffix 5 Voice Mail...

Page 474: ...BIN 4 BIN 4 BIN 5 BIN 5 BIN 6 BIN 6 BIN 7 BIN 7 BIN 8 BIN 8 BIN 9 BIN 9 BIN 10 BIN 10 BIN 11 BIN 11 BIN 12 BIN 12 BIN 13 BIN 13 BIN 14 BIN 14 BIN 15 BIN 15 BIN 16 BIN 16 BIN 17 BIN 17 BIN 18 BIN 18 BI...

Page 475: ...tomer Database Programming Worksheets Table C 18 Exception Tables FLASH 70 Special Table 1 Special Table 2 Area Code Area Code Office Codes Office Codes Special Table 3 Special Table 4 Area Code Home...

Page 476: ...st Routing FLASH 75 CO Line Groups 1 2 3 4 5 6 7 Daily Start Time Table Start Time Default Time Changed Time 1 0800 2 1700 3 2300 4 Weekly Schedule Table Start Time From Daily Start Table Time Period...

Page 477: ...ts Table C 21 Route List Table Route 00 15 Time 1 4 Cost Group 1 7 Insert Delete 00 19 LCR COS 1 10 Digits LD Toll Route 00 1 2 3 4 7 Digit Local Route 01 1 2 3 4 1 7 Digits Toll Route 02 1 2 3 4 Defi...

Page 478: ...s Chapter Customer Database Programming Worksheets Defined By Default 08 1 2 3 4 09 1 2 3 4 10 1 2 3 4 11 1 2 3 4 12 1 2 3 4 13 1 2 3 4 14 1 2 3 4 15 1 2 3 4 Route 00 15 Time 1 4 Cost Group 1 7 Insert...

Page 479: ...02 INSERT 1 PRE 2 POST DELETE 0 PRE 03 INSERT 1 PRE 2 POST DELETE 0 PRE 04 INSERT 1 PRE 2 POST DELETE 0 PRE 05 INSERT 1 PRE 2 POST DELETE 0 PRE 06 INSERT 1 PRE 2 POST DELETE 0 PRE 07 INSERT 1 PRE 2 P...

Page 480: ...2 POST DELETE 0 PRE 14 INSERT 1 PRE 2 POST DELETE 0 PRE 15 INSERT 1 PRE 2 POST DELETE 0 PRE 16 INSERT 1 PRE 2 POST DELETE 0 PRE 17 INSERT 1 PRE 2 POST DELETE 0 PRE 18 INSERT 1 PRE 2 POST DELETE 0 PRE...

Page 481: ...Digit Area Office Code Route List Table Non Leading 0 Leading 1 Code NNN Route RR No of Digits 6 Digit Y N Non Leading 0 Leading 1 Code NNN Route RR No of Digits 6 Digit Y N 0 0 1 1 0 0 1 1 0 0 1 1 0...

Page 482: ...C 76 Programming Tables Chapter Customer Database Programming Worksheets Table C 24 6 Digit Area Code Routing Table Area Code Route...

Page 483: ...C 77 Chapter Customer Database Programming Worksheets Table C 25 6 Digit Office Code Table Code Exception Codes XX Route 00 15 RR Code Exception Codes XX Route 00 15 RR 1 11 2 12 3 13 4 14 5 15 6 16 7...

Page 484: ...C 78 Programming Tables Chapter Customer Database Programming Worksheets...

Page 485: ...D Default Numbering Plan This appendix contains the default numbering plan for the systems...

Page 486: ...N O T E S...

Page 487: ...ACD Supervisor Display 577 UUU ACD Supervisor Login 576 UUU UUUU ACD Supervisor Logout 575 UUU ACD UCD Available Unavailable 566 ACD UCD CIQ Sta Display any group 567 UUU Answering Machine Ring 654 0...

Page 488: ...Display Unanswered Calls 635 Caller ID Name Number reqs btn 653 Calling Forward Override 5 XXX press B Calling Station Handsfree Mode Override 7 XXX Calling Station Tone Mode Override 6 XXX Camp On 8...

Page 489: ...s btn 604 Off Hook Voice Over reqs btn 628 Page All Call 700 Page Ext Zone All 1 2 760 762 Page Internal Zones 1 8 All 701 709 Page Meet Me Answer 770 Personal Messages 633 ZZ Release Button reqs btn...

Page 490: ...e 622 Call Back 620 Camp On 625 Exec Override 623 Message Wait 628 OHVO BB Button Number C Call Forward Condition Code 6 All Calls 7 No Answer 8 Busy 9 Busy No Answer FFF ACD Call Factor 000 999 LLL C...

Page 491: ...nswering Machine Emulation 2 12 5 6 6 8 Attendant Assignment 2 12 CO Line External Off Net Forward 8 5 Day Night Special 8 6 Features 4 4 Recall 2 12 Voice Mail Alarm Clear 8 11 Attendant Directory Li...

Page 492: ...tact 2 24 Distinctive Ring 2 25 Groups 2 25 Identification 2 25 Incoming Ringing Assignment 2 25 Interface Board Loop Start 10 10 Loop Button 2 26 Loop Supervision 2 26 Pool Button Operation 2 26 Queu...

Page 493: ...xternal Night Ringing 2 32 F Fixed Station Port Number 6 40 Flash 2 32 5 33 6 40 Flash On Intercom 5 33 Flash Rates Programmable 2 32 Flexible Button Assignment 2 33 5 33 6 40 Flexible Numbering 2 35...

Page 494: ...lay SLT 7 15 Name Number Display At Idle 2 45 Night Service 2 45 5 43 6 52 Night Service Mode 2 46 O Off Hook Preference 2 47 3 8 5 44 Signaling 2 47 Voice Over 2 48 Off Hook Preference 6 52 Off Hook...

Page 495: ...Flash 2 54 Station 2 55 3 9 Station Speed Bins SLT 7 18 Storing Station Speed Bin Numbers SLT 7 18 System 2 55 3 9 System Speed Bins SLT 7 18 Speed Dial System Storing 8 21 Speed Dial SLT 7 18 Station...

Page 496: ...ith ID Digits 5 61 6 73 Voice Mail 5 60 6 71 Voice Mail Group Button 5 61 6 72 Voice Mail Groups 2 59 3 10 Voice Mail One Touch Recording 5 62 6 74 Voice Mail System Message Wait Indications Analog 7...

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