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STARPLUS Starplus DHS-L Technical Manual Download Page 126

3-56

Call Forw ar d

Chapter 3 - Key Station Features, Operation, and Programming

External Call Forward

Description

The External Call Forward (ECF) feature allows a station with a ringing assignment to
forward all calls to an off-site location.

Programming

1. Press [FEAT ] + [2].

2. Press [next].

3. Press [ext].

4. Dial the number to be forwarded to.

5. Press [save].

ECF programming has two data fields:

†

SERVICE - Allows feature to operate only during certain system modes of operation.

†

TALK TIME - The preset time limit of the ECF call. ECF may be discontinued prior to the
expiration of the TALK TIME by the remote party by dialing [0] + [#] at any time during
the ECF call, or [0] + [

✳

] to extend it.

Default

The

DHS-L

default settings of associated ECF data fields are:

†

SERVICE = Always

†

TALK TIME = 5

Programmable Range - ECF Data Fields

CALL HANDLING (refer to item 35,

“EXTERNAL FWD” on page 3-12

):

†

SERVICE = never/day/night/always

†

TALK TIME = 1/2/3/5/10/15 minutes.

STATION (refer to item 16,

“ECF OPERATION” on page 3-8

):

†

Default = No (Station is not allowed to External Call Forward)

Cancel

1. Any call forward mode can be canceled at the station that is forwarded by pressing

[FEAT ] + [2]. The display will indicate DELETE FORWARD. Let’s assume that you are
Station 10 and Station 12 is Busy Call Forwarded to Station 16.

2. Call Station 12, which is busy on another intercom call.

3. Your call is forwarded to Station 16 and you hear ringback tone. At an Executive

Telephone, your display shows:

CALL I NG

STA

1 6

cb ck

ms g

Summary of Contents for Starplus DHS-L

Page 1: ...Technical Manual The Answer To Your Company s Growing Communication Needs DHS LTM ...

Page 2: ......

Page 3: ...S T A R P L U S D H S L Key Telephone System Technical Manual Issue 2 October 2001 ...

Page 4: ...o be true in all cases STARPLUS and DHS L are registered trademarks of VODAVI Technology Inc SEH 2001 Issue Release Date Changes 1 6 00 Initial product release 2 10 01 Manual content has been updated andcontains major revisions LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology Inc products are not authorized for andshould not be used within Life Support applications Life Support systems are equip...

Page 5: ...nit 2 5 Power Supply 2 7 Main Processing Board MPB 2 8 Miscellaneous Service Board MISB 2 10 Peripheral Cards 2 12 Direct Station Selector DSS Console 2 17 2 Port Analog Adapter 2 18 Two Port Analog Expander 2 19 DHS L Technical Specification Tables 2 20 Preparation for DHS L Installation 2 26 Installation Overview 2 26 General Site Considerations 2 27 Necessary Tools and Supplies 2 28 DHS L Insta...

Page 6: ...ll Discrimination 3 52 Override 3 52 Call Forward 3 52 Call Forward Modes 3 53 Display 3 53 Busy 3 55 Busy No Answer 3 55 External Call Forward 3 56 Cancel 3 56 Direct All Call 3 58 Follow To from your station 3 58 Follow Me from another station 3 58 Forced Intercom Call Forward 3 59 No Answer 3 60 Caller Identification ICLID 3 61 Name Number Caller ID 3 65 Calling Number SMDR 3 67 Call Park 3 68 ...

Page 7: ... 85 Do Not Disturb DND 3 86 DND Override Attendant Only 3 86 DSS Console 3 87 End to End Signaling 3 88 Feature Button 3 88 Copy 3 88 Inquiry 3 88 Programming 3 89 Flash 3 91 Flexible Line Assignment 3 92 Flexible Receive Assignment 3 92 Flexible Ring Assignment 3 92 Forced Tone Ringing 3 93 Hold 3 94 Automatic 3 94 Call Abandon Loop Supervision 3 94 Call Answer Select 3 95 Exclusive 3 96 Reminder...

Page 8: ...d Dialing ABBR 3 119 Station 3 123 Copy 3 123 Feature Status Check 3 123 Drop Time Out 3 124 Groups 3 124 Numbering Plan 3 124 Parameters 3 125 Position 3 125 Time 3 125 Station Lock Unlock 3 125 Station Message Detail Recording SMDR 3 127 System 3 129 Ring Scheme 3 129 Time 3 129 Tone Detector 3 130 Tone Inter Digit Duration 3 131 Transfer 3 132 UCD Group Hunt 3 133 Station 3 133 User Name Progra...

Page 9: ...rward 4 7 External Forward 4 7 Follow To 4 7 Follow Me Call Forward 4 7 No Answer 4 7 Call Operator Call Attendant 4 7 Call Park Answer 4 8 Call Pickup 4 8 Direct 4 8 Group 4 8 Camp On 4 8 CO Line Access 4 9 Specific Line 4 9 Do Not Disturb DND 4 9 Flash 4 10 Hold 4 11 Flash 4 11 Hot Line Ring Down 4 11 Cancel 4 12 Intercom Call 4 12 Intrusion Privacy 4 12 Last Number Redial LNR 4 12 Message Waiti...

Page 10: ...4 17 UCD Group Hunt 4 18 Station 4 18 Voice Mail 4 19 Port 4 19 5 HOTEL MOTEL Operator Features Configurations 5 3 911 Emergency Service User Dialed 5 3 Multiple Wake Up Calls 5 6 Room Status 5 7 Voice MailBox Clear Messages 5 10 Feature Access Codes 5 11 Station Type 5 12 6 Maintenance Troubleshooting System Maintenance 6 3 General Information 6 3 System Diagnostics 6 4 A Database Programming For...

Page 11: ...r 2 19 MPB Layout 2 32 MISB Layout 2 33 MISB Cut Sheet 2 34 Point To Point T1 Connection 2 35 T 1 Single Card Connection 2 35 DTIB 8 16 Wiring 2 37 SLIB Wiring 2 38 LCOB Wiring 2 39 Key Telephone Modular Jack Locations 2 44 RS 232C DB 9 Connector 2 45 2 Port Analog Adapter 2 49 Jumper Switch 2 50 Soft Buttons 3 3 Database Programming Functions Station and CO Line 3 35 Database Programming Function...

Page 12: ...le 3 10 Resource Programming Table 3 14 Restriction Programming Table 3 17 Station Application Programming Table 3 21 Line Application Programming Table 3 23 System Application Programming Table 3 25 Maintenance Application Programming Table 3 31 Diagnostics Application Programming Table 3 33 Feature Access Codes 3 40 System Numbering Plan 3 43 Call Forward Programming 3 53 Call Pickup Priority Li...

Page 13: ...ersation 6 8 CO Line Problems 6 9 Lines Stay Busy 6 9 Btn Programming is Lost Changed at Key Telephone 6 10 System Application Numbering Plan A 3 CO Line Data A 3 Station Data A 4 TRUNKS Data A 5 Call Handling Data A 6 CO Line Attributes A 7 CO Line Attributes A 7 External Call Forward Auto Busy Redial Parameters A 8 System Application Data A 9 Restriction Data A 11 Resource Data A 15 System Speed...

Page 14: ... N O T E S ...

Page 15: ...1 Introduction The information necessary to install program operate and maintain the STARPLUS DHS L systems is addressed in this manual ...

Page 16: ......

Page 17: ...on Numbers Refer to Table 1 1 Incidence of Harm If thetelephone company determines that the customer provided equipment isfaulty and possibly causing harm or interruption to the telephone network it should be disconnected until repairs can be made If thisis not done the telephonecompany may temporarily disconnect service Changes in Service The local telephonecompany may make changes in its communi...

Page 18: ...g interconnection to thelong distancenetwork While this device isdesigned to be reasonably secure against invasion of privacy it is by no means invulnerable to such invasions Therefore no expressor implied warranty is made against unlawful or unauthorized utilization which results in theinvasion of one s right of privacy Vodavi has made every reasonableeffort to ensure that thisproduct works in mo...

Page 19: ... full featured digital key telephone system The common system architecture supports two digital telephone models a Direct Station Selector and an expandable analog adaptor interface DHS L is designed to meet the telecommunications needs of small to medium sized business offices ...

Page 20: ......

Page 21: ...a DTIB 8 card isinstalled a 2 Port SingleLine Adapter SLA may be connected to any one digital station port The2B D technology allows the DHS L to splitonedigital key telephoneport voice channel B1 and the second voice channel B2 to provide two independent SLT device interfaces The 2 Port SLA may be expanded with the 2 PortAnalog Expansion in the 2 Port CO Module housing The 2 Port SLA and 2 Port A...

Page 22: ...ered and changed under password control from any Executive Key Telephone All Customer information isprotected by an internalrechargeable NiMh battery Programmable password protection is allowed for each station system administrator and external DISA callers An optional PC Programming Software is available to program the DHS L system ThisSoftwareallows the user to program offline and then upload di...

Page 23: ...inet was designed with convenientservicing in mind The front coverof the cabinet can easily be removed using the key provided to unlock thesecuring latch mechanism Once removed all serviceable components areeasily accessed Refer to Figure 2 1 This includesthe backplane cards card slots station and trunk connections ground connections battery connections power supply and fuses Figure 2 1 DHS L KSU ...

Page 24: ...l card slot is reserved for connection to a digital trunk a T1 card when connecting the system to T1 trunks Figure 2 2 KSULayout The rest of the nineslots the universal slots are reserved forperipheral cards such as analog trunk and station cards supported by thesystem The third control card slot can housea T1 card only In configurationswith no digital trunks analog trunksonly this slot will remai...

Page 25: ... power 117 VACat60 Hz and converts it to approximately 35 VDCfor internal system usage with 24 VDC battery backup interface Figure 2 3 Power Supply Three fuses that can be accessed through the power supply front panel provide protection to all internal system circuitry The KSU should be plugged into an isolated grounded circuit AC Power AC Plug AC Fuse Battery Backup DC Fuse Battery Fuse Switch On...

Page 26: ...e MPB The MPB usesa standard straight through cable Two RS 232 serial DB 9 connectors are positioned in the front of the MPB Thetop connector which is marked DBA is used for connection to a personal computer with remote programming software and with ICLID The bottom connector marked SMDR is used for connecting to a Station Message Detail Recording SMDR device Table 2 1 shows the RS 232port connect...

Page 27: ...e 2 4 MPB A flashing LED located on the front panel of the MPB indicates normal system operation When the LED is steady ON or OFF the MPB is likely malfunctioning Table 2 2 MPB Specifications Mircoprocessor Intel 8088 2 Compatible at 16 MHz System EPROM 512 KB System RAM 256 KB Battery backedRAM 128 KB Real Time Clock Dallas Semiconductor DS1216D ...

Page 28: ...d in Table 2 3 The MISB generates all of the system cadencesand audible call progress tones used by the system and stores the tonesin EPROM using the mu law law method Table 2 3 MISB Function Specifications Function Specification Music Input 2 Termination Input Transformer non grounded Impedance 600 Input Level 15 dB Paging Output 2 Termination Input Transformer non grounded Impedance 600 Output L...

Page 29: ...itional eight receivers and eight dial tone detectorsfor use in configurations containing many analog telephone ports It also has a proprietary CMOS device which handles theconference clocking function of the system Thedevicecontainseightidentical circuits each capable of conferencing up to four parties it operates on an internal 8 192 MHzclock and outputs threefrequenciesused by the system 2 048 ...

Page 30: ...itional resourcesto the system when needed Figure 2 6 DTMF ReceiverBoard T1IB Board The T1 Interface Board T1IB provides the system interface to a T1 digitalCOLine with 24 channels The T1 includes a PLL PhaseLock Loop circuit and two DTMF receivers The digital linescan be programmed asLoop Ground DID E M Wink and E M Immediate The T1 has a 15 pin DB connector DB 15 for connection to theMPB Figure ...

Page 31: ... power fail ports on the RJ 21X block during power outages All connections to the LCOB 8 are made through a 24 pin champ amphenol type connector Figure 2 8 LCOB 8 8 CircuitLoop Start Board DTIB 8 Board Each 8 Circuit Digital Interface Board DTIB 8 supportsup to 8 stations Each station is connected to the DTIB 8 through a singletwisted wire pair A single 24 pin champ amphenol type connector located...

Page 32: ...henol type connector located on the front panelof the card provides thewiring to thecard Figure 2 10 DTIB 16 16 Circuit Digital Telephone Board SLIB 16 Board The 16 Circuit SLT board supports up to 16 SLTs both touch toneand pulse dialing Each station is connected to the 16 Circuit SLT Card using a single twisted wire pair and a single 36 pin champ amphenol type connector located on the front pane...

Page 33: ...uttons equipped and dual color LED with pre assigned default settingsfor quick power up operation These buttonsare arranged in five rows and four columns Beginning at thetop left button they are assigned the following default values Station 201 212 CO line764 769 HF Tone and Message Waiting The Enhanced Key Telephoneisalso equipped with a 12 key Dial Pad for dialing intercom numbers system feature...

Page 34: ...isplay also enablesthe Executive Key Telephone user to send and receivevisual advisory and callback messages The Executivemodel telephone is fully equipped for hands free speakerphone operation and enableshands free outgoing and incoming calls The same 20 Programmable FeatureButtons are available on the Executive model as on the Enhanced model with eight fixed function buttons Figure 2 13 Executiv...

Page 35: ...on the DHS L Four DSS Consoles may be assigned to a station Each DSS Console uses one Digital Station Port The DSS Console buttonsare programmed by the Station Userusing the FEAT 4 command then pressing the button on the DSS to be programmed Featuresare separated into two distinct categoriesfor programming on a button CO line or station Figure 2 14 DSS Console ...

Page 36: ...wave ringing foroperation of SLTs fax machines answering devices and most modems All terminations areby RJ 11 connection When used with the DTIB 8 only the analog Adapter utilizesthe B1 channel for voice tip ring connection to one analog station and theB2 channel for the other D channel provides port control to and from the KSU The adapter providestwo DTMF receivers one for each analog port Third ...

Page 37: ...alog Adapter housing The2 Port Analog Expander provides the sameinterface capabilities of the 2 Port Analog Adapterand is in fact comprised of the samecircuit board used inside the 2 Port Analog Adapter Figure 2 16 2 Port Analog Expander The2 Port Analog Expander requires its own dedicated digital DHS Lport for operation Loop disconnect and messagewaiting lamps are not supported by theanalog adapt...

Page 38: ...configuration 24 Digital T1 channels 12 maximum DTMF Receivers LCOB 8 T1 DTMF 2 8 CO lines 2 24 channels 8 DTMF Senders Unlimited DTMF signal generation is derived from the core system tone resource Tone combinations are available as needed Tone Detectors usedto monitor call progress tones Busy Ring back tones etc LCOB 8 T1 DTMF Receiver Board 2 Shared for advanced call processingsystem features D...

Page 39: ...turnVM button LED off 8 digits max 4 digits max 4 digits max 4 max 2 max 2 max CO Line Loop Current Sensing Interrupt programmable from 50 to 2500 ms Paging 24 Internal Page ExtensionGroups 2 External Page Port via MISB 1 Internal All Call 1 System Internal External All Call Speed Dialing ABBR System Station DKT andSLT 16 digits per bin maximum speeddial bins 1000 100 50 per station Last Number Re...

Page 40: ...t Toll RestrictionTo From Tables 100 Entries 10 digits per entry Forced VerifiedAccount Codes 100 Bins 8 digits max UnverifiedAccount Codes 8 Digits max Call PickUp Groups 8 ExtensionGroups Station Lock Password 4 Digits max per station System Programming Password 8 Digits default System Reminder Alarm 8 Time settings Station Alarm 1 Per station RingSchemes 4 Distinctive Ring Tones 4 Per station 4...

Page 41: ...naling DTMF amplitude 5 7 dB 2 dB at approx 2 Vpp Pulse Dialing ratio 60 40 at 10 Pps Music Source Background Music 0 dBm at 600 ohm input impedance Contact rating MISB 1A at 50V DC External Page Ports 0 dBm at 600Ω Serial Ports COM Nine pin female RS 232C Table 2 6 Environmental Specifications Requirements In Operation In Storage Temperature KSU 32 to 104o F 0 to 40o C 40 to 185o F 40 to 85o C Re...

Page 42: ... 1 25 in 318 mm 241 mm 32 mm 0 82 Kg 1 85 lb SP7033 16 SLIB16 L W H 12 5 in 9 5 in 1 25 in 318 mm 241 mm 32 mm 1 1 Kg 2 4 lb SP7033 00 SLIB L L W H 12 5 in 9 5 in 1 25 in 318 mm 241 mm 32 mm 1 1 Kg 2 4 lb SP7031 00 LCOB L W H 12 5 in 9 5 in 1 25 in 318 mm 241 mm 32 mm 1 1 Kg 2 4 lb SP7031 31 T1IB L W H 12 5 in 9 5 in 1 25 in 318 mm 241 mm 32 mm 0 82 Kg 1 85 lb SP7035 10 DTMF L W H 7 8 in 5 75 in 0...

Page 43: ... ft of cable from KSU to SLT 2 Port CO Module maybe placedanywhere in between 26 AWG 650 ft 195 m 24 AWG 1133 ft 340 m 22 AWG 1586 ft 476 m Table 2 9 Dialing Specifications DTMF Dialing mode Frequencydeviation Rise time Durationof DTMF signal Inter digit time 1 3ms programmable 90 150ms 90ms default programmable 400 800ms 800ms default Pulse Dialing mode Pulse dial rate Pulse Make Break ratio 10 p...

Page 44: ... wiring on punch down terminal block s on the MDF Table 2 11 Audible Signals Signal Frequency Cadence CO Line Ringing Scheme 0 Scheme 1 Scheme 2 Scheme 3 Distinctive 1 Distinctive 2 Distinctive 3 Distinctive 4 SLT N A N A N A N A SLT bell 300 ms On 400 ms Off 300 ms On 4 seconds Off 300 ms On 400 ms Off 300 ms On 5 seconds Off 1 secondOn 3 seconds Off 1 secondOn 2 seconds Off Follows ringcadence o...

Page 45: ...hebackboard The location must have access to a dedicated117V AC 10 60 Hz single phase circuit with a circuit breaker or fuse rated at 15 amps A 3 wire parallel blade grounded outlet should be within approximately 6 feet of thelower left rear of the KSU mounting The location must have access to a good earth ground such as a metallic cold water pipe without non metallic joints Theground sourceshould...

Page 46: ...lar jack assemblies for CO lines etc Additional tools suggested to have on hand when installing the DHS L system include Useshielded cableifRFI EFI isexpected 1 box 4 pair Cat3 or Cat5 twisted pair Drywall screws Multi meter fluke 25 pair Ampcables male female Electrical tape Permanent marker 0 8 mm 0 5 mm for certainapplications 25 pair Cat3 cable Extension cord three prongwith ground Phillips he...

Page 47: ... correct DO NOT unpack the individualboardsat this time Verify optional equipment is received and isin good condition Verify that a Power Line Surge Protector is on site DHS L Installation BackboardMDF Installation A wooden backboard is recommended for all installationsand must be installed when the location hasmasonry or plasterboard walls A1 2in plywood material is sufficient for most installati...

Page 48: ... instructionsand applicable local electricalcodes Clamp voltagetransients at 300V within 5 nsec when exposed to wave formsas described in the ANSI IEEE Standard C62 41 1980 IEEE587 Reduce RFI EMI noise by at least 20 dB at frequenciesbetween 5 kHz and 30 MHz Battery Backup System External batteriesmay be connected to theKSU via screw terminalson the lower left area of the KSU cabinet In the event ...

Page 49: ...econdary battery Do not mix batteries of different sizesor from different manufacturersin this product applies to productsemploying more than one user replaceable secondary battery KSU Installation The KSU isdesigned for wallmounting only The KSU should NOT be mounted directly on a masonry surface If the KSU is to be mounted on a masonry surface a wooden backboard of sufficient size should be atta...

Page 50: ...nector is for programming and ICLID The bottom connector is designated for SMDR output Figure 2 17 depicts the MPB Layout Figure 2 17 MPB Layout MPB DBA SMDR CN2 RS 232 1 CN3 RS 232 1 I S S U E B A R C O D E C A R D C A T N O C N 1 JP3 D7 U 3 4 U 3 0 U 2 7 U 1 6 U 3 5 U 3 1 U 2 8 U 2 0 U 3 2 U 2 9 U 2 3 U 1 7 ICLID SOFTWARE CHIPS DEFAULT JUMPER ...

Page 51: ... Figure 2 18 displays theMISB Layout Figure 2 18 MISB Layout CN1 I S S U E B A R C O D E C A R D C A T N O C N 1 D7 U 2 5 U 7 U 2 U 1 7 U 8 U 2 6 MUSIC STRAP JP2 K 1 K 2 T 1 T 4 T 3 T 2 SNAPS FOR DTMF RECEIVER CARD CONFERENCE ROOM CONFERENCE CHIP SYSTEM TONES EPROM SYSTEM CADENCE TONES EPROM SNAPS FOR DTMF CARD C N 3 CONNECTOR FOR DTMFCARD JP3 M I S B MUSIC ON HOLD 1 2 Internal Music 2 3 External ...

Page 52: ...m of the card cage and thebottom of the KSU to routethe cables 3 Route cable up through the center of the cross connect block dress and secure the cable atseveral points and then punch down the leads using a standard color code DTMF Receiver Card Installation The DTMF Receiver Card isa daughter card that snapsinto the MISB and connects to CN3 as shown in Figure 2 18 Port PIN Color MUSIC 1 801 13 1...

Page 53: ...facecircuit control circuitry and synchronousclock control circuits It hasa 15 pin connector refer to Figure 2 20 Figure 2 20 Point To Point T1Connection Figure 2 21 T 1Single Card Connection System1 System 2 PINOUT DB15 Female Pin DHS L RJ 45 CSU 1 3 11 1 9 11 3 2 3 1 9 4 11 9 1 5 1 2 T 3 4 5 6 7 8 Lines from Telco SINGLE CARD ARRANGEMENT 9 10 11 12 ...

Page 54: ...ution frame MDF Pair telephone cabling must be prepared with mating connectors to extend the inter face circuits to the MDF The cables should be routed through the cableclampsat the bottom of the KSU to the MDF These cablesare then terminated on industry standard 66M1 50 typepunchdown connector blocks It is recommended that 66M1 50 split blocks with bridging clipsbe used to simplify troubleshootin...

Page 55: ... 3 4 204 22 4 WH BN BN WH 16 4 5 205 23 5 WH SL SL WH 17 5 6 206 24 6 RD BL BL RD 18 6 7 207 25 7 RD OR OR RD 19 7 8 208 26 8 RD GN GN RD 20 8 9 301 27 9 RD BN BN RD 10 302 28 10 RD SL SL RD 11 303 29 11 BK BL BL BK 12 304 30 12 BK OR OR BK 13 305 31 13 BK GN GN BK 14 306 32 14 BK BN BN BK 15 307 33 15 BK SL SL BK 16 308 34 16 YL BL BL YL not used 309 35 17 BK SL SL BK not used 310 36 18 YL BL BL ...

Page 56: ...onnector located on the front edge of thecard Figure 2 23 SLIB Wiring Port Station PIN Color PIN 1 201 19 1 WH BL BL WH 13 1 2 202 20 2 WH OR OR WH 14 2 3 203 21 3 WH GN GN WH 15 3 4 204 22 4 WH BN BN WH 16 4 5 205 23 5 WH SL SL WH 17 5 6 206 24 6 RD BL BL RD 18 6 7 207 25 7 RD OR OR RD 19 7 8 208 26 8 RD GN GN RD 20 8 9 301 27 9 RD BN BN RD 10 302 28 10 RD SL SL RD 11 303 29 11 BK BL BL BK 12 304...

Page 57: ... from the system whileunder power The COconnections are via one 1 24 pin female amphenol type connector located on the front edge of the card Figure 2 24 LCOB Wiring Port PIN Color 1 13 1 WH BL BL WH 2 14 2 WH OR OR WH 3 15 3 WH GN GN WH 4 16 4 WH BN BN WH 5 17 5 WH SL SL WH 6 18 6 RD BL BL RD 7 19 7 RD OR OR RD 8 20 8 RD GN GN RD Power Failure Line 1 21 9 Power Failure Line 2 22 10 not used 23 11...

Page 58: ...rectory Numbers Card Type Slot Number Port B DST1 AST1 DST2 AST2 4 5 6 7 8 9 10 11 12 1 B1 X X 201 209 217 225 233 241 249 257 265 2 B1 X X 202 210 218 226 234 242 250 258 266 3 B1 X X 203 211 219 227 235 243 251 259 267 4 B1 X X 204 212 220 228 236 244 252 260 268 5 B1 X X 205 213 221 229 237 245 253 261 269 6 B1 X X 206 214 222 230 238 246 254 262 270 7 B1 X X 207 215 223 231 239 247 255 263 271...

Page 59: ...ation cables where they can be stepped on orwherethey can be rolled over by officefurniture If using multi pair 25 pair cableruns to multiple station locations do not include AC ringing single line sets AC ringing auxiliary equipment or CO lines in a cable being used for key telephones Key telephonesshould always be isolated in separate dedicated cable runs Do not exceed the measurementsfor the st...

Page 60: ...d Packaged inside each key telephone carton arethe following components Key telephone Key telephone handset 7 ft line cord 4 in line cord for wall mounting 12 ft handset cord Small base wedge mount assembly Large base wedge mount assembly Removethe componentsfrom thecarton and determine which mounting components arerequired Most telephonesare installed with both mounting wedges Table 2 14 Station ...

Page 61: ...elarge wedge isnot used when mounting the key telephone in the Low Profile position 3 Position thesmaller wedge asillustrated When using the Low Profile mounting position it is important that the linecord be channeled through the slots in the telephone bottom housing such that the smaller wedgelocks them in place when in position Wall Mount When thetelephone is to be Wall Mounted 1 Remove thetwo s...

Page 62: ... isthe KSU jack and should be connected to thewall jack and station cabling for connection to the system KSU refer to Figure 2 25 Key Telephone ModularJack Locations Figure 2 25 Key Telephone Modular Jack Locations ADP Jack When wired at the MDF the second pair of the telephone line cord cable will activate thisjack for any analog devicefunction This jack and wiring are completely independent of t...

Page 63: ...onnection To connect an output device to the KSU 1 Match thebaud rates on the output device and the system 2 Turn ON theAC power to both the deviceand the system before connecting the RS232Ccable to Port 2 on the KSU Thisprevents any electrical surgesfrom being transmitted by theinterface 3 Carefully connectthe RS232CDB 9 maleend of the interfacecable from thedeviceto the SMDR RS232C DB 9 female c...

Page 64: ...d for PC based programming and Incoming Caller ID data collection simultaneously When all hardware connectionsare complete 1 Adjust the Caller ID Box option switches for 1200 BPS operation 2 Then program the DHS L system PC Programming port for 1200 BPS operation A proprietary cablecan be ordered or you can use a standard null modem External Paging Equipment Optional The system provides a oneway p...

Page 65: ...el If a comfortabledesired music level cannot be obtained using these techniques it is likely that the music source is not properly matched to theMOH input circuitry How to Disconnect Background Music To prevent Music on Hold from playing in the background Move Jumper J2 to pins 1 and 2 MOH1 to BL W MOH2 to OR W Loud Bell Control LBC When the MISB is installed the system provides two dry contact c...

Page 66: ...the bottom edgeof thePCB One oriented toward the right side of the 2 PortAnalog AdapterPCB islabeled IN The other two jacks are labeled OUT1 and OUT2 3 Extend each of these jacks to theMDFusing modular cordsand terminal blocks 4 Once on theMDF connectthe IN jack to the desired digital station port to be used for analog deviceinterface This connection requires that thegreen and red wires White Blue...

Page 67: ...og AdapterPCB stand offs Since the PCB and circuit function areidentical to the 2 Port Analog Adapter follow the installation wiring instructionsprovided for the 2 Port Analog Adapter Refer to 2 Port Analog Adapter 1 Position the2 Port Analog Expander over the stand off posts that are factory installed on the 2 Port Analog AdapterPCB 2 Using thescrewssupplied with the 2 Port Analog Expander secure...

Page 68: ...plication of AC power to thesystem A successful power up is assured if theinstallation procedurehasbeen followed 1 Plug the ACpower cord of the KSU into the dedicated 117V AC outlet 2 Locatethe databaseINITIALIZATION jumper JP3on the MPB referto Figure 2 28 It is located at the front edge of the MPB in the center It is also labeled ON and OFF Figure 2 28 Jumper Switch 3 Thisjumper controlsthe conn...

Page 69: ...oticeable please contact Vodavi Customer Service 5 Install the new EPROM into the socket with extreme care so that no EPROM pinsare bent when inserted The EPROM must be inserted such that thenotch is oriented at the top of the chip when in place same orientation asthe previously removed chip 6 Reinstall the MPB removed in Step 2 7 Following proper power up and initialization the system should func...

Page 70: ...2 52 Feature Upgrade Procedure Chapter 2 Description and Installation ...

Page 71: ...tion features and programming of the STARPLUS DHS L Systems are listed and described in this chapter An abbreviated feature index is provided in Table 3 11 Feature Access Codes full feature descriptions are provided alphabetically following Table 3 12 System Numbering Plan ...

Page 72: ......

Page 73: ...programming is alerted with a double beep tone One ButtonAccess Any feature or resourcecodemay be stored forone button access under an available Programmable Feature Button LCD Prompts Operation stepsare oriented for the ExecutiveKey Telephone sincethe interactive LCD prompts encompass all Executive Key Telephone functions Soft Button Display ThreeLCD interactive Soft Buttonsare positioned beneath...

Page 74: ...ousprogramming category is selected or the previous programming item within the current category is selected show Press the display show button to enter into detailed item feature programming of a specific category orto display current programmed content of the feature clear The clear button can be used at anytime in system programming Depressing this button abortsany programming in progress and r...

Page 75: ...Any Executive Key Telephone connected to any station port will serveasthe programming entry terminal To enter the programming mode 1 From an idle station pressthe FEAT button The display changesas seen below 2 Dial on thekeypad The display prompts for the database password The default password is 8 s 3 When the center Soft Button next is pressed the next sequential programming category isdisplayed...

Page 76: ...assword The default Database Programming Password may be changed from to any other 8 digit numericalsequence Default The DHS L User Password is0000 and has a programmable range from 0000 9999 1 STAT ION back ne xt show 2 CO LINE back ne xt show 3 CALL HANDLING back ne xt show 4 RE SOURCE back ne xt show 5 RE STRICT ION back ne xt show 6 STAT ION A PPLICAT back ne xt show 7 LINE APPLICAT back ne xt...

Page 77: ...ed for normal office operation Guest for Hotel Motel 6 DAY COS 0 7 0 Determines the stationdialing privileges in the day mode of operation no restrictions 7 NIGHT COS 0 7 0 Determines the stationdialing privileges in the night mode of operation no restrictions 8 WARNING TONE Y N N The Drop Time out Warning Tone is used to alert a station user that a CO call is aboutto be dropped Otherprogramming d...

Page 78: ...1 Port 8 TNT1 TNT6 Y N TNT1 Y Portindicates access for portof line card TNT indicates tenant group that CO line is assigned to 21 RECEIVE ASSIGNMENT Each station can be set to receive incoming call indications for every line on the system or a specific line s Show Module 1 1 Always 1 Show Slot 3 12 Enter the slot the desired CO card is in Port 1 Port 8 TNT1 TNT6 Y N TNT1 Y Portindicates access for...

Page 79: ...Dial Pulsing when dialing out 7 LINE TYPE CO PBX Page Empty CO To program what type of trunk is connected to that circuit 8 CALL ABANDON Y N N To program the trunk todrop the call aftera loss in loop current 9 PRIVATE TO Any valid station Null Specifies a station that a specifictrunk will be private to 10 VM DIGITS Any valid mailbox Null 11 ANSWER POSITION Station 201 is the only ringingstation by...

Page 80: ...ncrements and controls the Call Abandon in CO programming 7 RINGABANDON 1 10 6 Mustbe set 1 second longer than the longest silent periodof the incoming ring cycle 8 HOLD REMINDER 0 10 30 60 90 60 Timer is used for the system hold reminder 9 EX_HOLD TIME 0 8 0 Exclusive Hold Timer is setin1 minute increments 10 WARNING TIME 01 30 5 Usedforthe drop time instationsettings and is programmable inminute...

Page 81: ...nterval between camp on tones 23 ALARM PLAY 10 30 60 600 30 This optionsets the reminder beep whenthe extensionreminder is reached 24 HOTEL ENABLE Y N N This feature is used to set Hotel Motel features on system 25 SYS ABBR CHECK Y N N When setto Yes the stations COS determines what speed dial locations may be dialed 26 TSI CONNECT Y N N This option enables disables the outgoing CO call transmissi...

Page 82: ...tempts set ABR Interval 30 60 90 120 60 This is the time it will wait to redial This feature will only operate properly if the Busy Tone is programmed to match the CO PBX 35 EXTERNAL FWD Service Never Day Night Always Always Stations that have the necessary programming are allowed to call forward their calls to external locations Talk Time 1 5 10 15 5 Timer controls how long a ECF call may talk 36...

Page 83: ... 7 Y Show Line 700 795 Allows DISA access on a per CO DISA Line Y N N Enables disables per CO line DISA Day COS 0 Sets the day COS for each CO line DISA NightCOS 0 7 0 Sets the night COS foreach CO Service Never Day Always Night Always Sets the time of day answer Talk Time 1 5 10 15 5 Sets the talk time of the line Table 3 3 Call Handling Programming Table C AL L H A N D L I N G Range Default Desc...

Page 84: ... system reminders programmed alarms Play Time 1 10 1 The play timer is programmed for each group in 1 10 increments Reminder 1 8 Null Enter a time 24 hour format thatthe reminder tone should gooff 4 USER PASSWORD 0000 9999 0000 Each station has a password that is used for many system and user options Length 4 8 4 Password length is programmable Show Sta Enter number of station PSWD 0000 9999 0000 ...

Page 85: ...rs assigned Abbrev No 600 699 Each speed dial location has a number assigned to it By default they are 600 699 and can have a maximum of 20 digits 9 MUSIC SOURCE Source ID 1 2 The 2 music source inputs can be programmed separately Application Both BGM MOH Both This is the setting for each source Tenant Group 1 6 All Groups Y Each tenant group can have access toeither of the music sources 10 EXTERN...

Page 86: ...S Owner Any valid station Null The owner must be connected to the system and can not be an existing DSS directory number DSS Number Any valid station Null The DSS must be connected to the system and cannot be the same directory number as anexisting stationor DSS 13 RMT X_RATE 110 19200 9600 The RMT rate is used in setting the baud rate for the RMPprogramming orthe ICLID 14 CIL X_RATE 110 19200 960...

Page 87: ...rval º NightAllowed Class 0 7 0 7 Y Each COS may be allowed or denied the ability to dial the digits in the Dgt Interval 2 LEAST CALL ROUTING Show Tenant 1 6 Each of the 6 tenants can have a unique LCR assignment LCRTab Assign There are 4 tables programmed in LCR The tables are unique tothe tenant group being programmed º Digit Comp Tab 0 300 300 There are 300 digit comparison tables that can be s...

Page 88: ...Monday 1 Saturday 1 The time of week list is used to assign LCR trunk route numbers to this interval for a particular day of the week Time of Day Tab Time of day tables define which LCRtrunk routes will be used for a particular time of day A different LCR trunk route may be assigned to a different time slot during the day º List Number 01 60 Enter a time of day list number º Time Assignment The ti...

Page 89: ...econdary etc º List Number 1 24 Enter the list number º Choice 1 4 Enter the choice º Route 1 24 Enter the trunk route to use when this choice is implemented DgtModi Tab There are 24 digitmodification tables which are used inconjunction with the trunkroutes to ensure thatthe proper dialing sequence is performed º List Number 1 24 Enter the number of the digit modification table to be programmed º ...

Page 90: ...h 2 8 3 The length of the accountcodes may be programmed from 2 to 8 digits All account codes follow this length Password Enter the desired password ID number you will be programming ID Number 001 300 Pswd Null Enter the desired account code that matches the length set above COS 0 7 0 EnterthestationCOStobe usedduringdialing Table 3 5 Restriction Programming Table R ES T R I C TI O N Range Default...

Page 91: ...the lengthof time that a call will ring in the UCD groupbefore being transferred to the overflow 1 destinationIf the timer is set to 0 then it will not overflow to the overflow 1 destination Over 1 Dest Null Thisistheoverflow1destinationandcanbeany valid station number oranother UCD group Over 2 Timer 0 255 0 This is the same as the over 1 timer except it overflows tothe over 2 destination Over 2 ...

Page 92: ... the mailbox Direct Fwd Null Busy Fwd Null This prefix is sent tothe VM prior tothe user s extension number when the transferred call goes to an extension that is in a busy call forward mode tothe VM group No_Ans Fwd Null This prefix is sent tothe VM prior tothe user s extension number when the transferred call goes to an extension that is in a no answer forward mode tothe VM group DND Fwd Null Th...

Page 93: ... SEQL sequential from lasttrunk RAN random from last trunk used Alternate Route Alter Route 1 2 2 alternate routes are used when all trunk routes are busy Route Number 01 24 Enter route number used as alternate Delete Digits 0 9 0 Up to16 digits may be deleted from dial string May be used to access long distance providers Inserted Digits Up to 16 digits may be inserted from dial string May be used...

Page 94: ...g Translation Table Programming Show Tenant 1 6 º Intercept 201 272 301 372 430 453 Enter a valid stationor Hunt group number º Digit Interval 01 99 º Incom Incoming number º Dest Hit chg then enter desired stationor Hunt group number 3 ICLID In orderfor the ICLID feature to operate the RS232 1 port must be set forICLID Attendant programming F 0 is used to enable the port function Line Number Tab ...

Page 95: ...r 6 NUMBERINGPLAN Trunk Route The 24 trunk routes can be accessed using the 5 different programmable directory numbers Length 1 4 1 The length of the directory numbercan be from 1 to 4 digits Leading 1 4 1 9 9 Any digit 1 9 can be used as the leadingdigit as long as it does not conflict with existing numbers Sta Dir Number Stations can be accessed using up to 9 different directory numbers Length 2...

Page 96: ...ed usingthe following directory numbers Length 2 4 3 The length of the directory numbercan be from 2 to 4 digits Leading 1 4 1 9 5 Any digit 1 9 can be used as the leadingdigit as long as it does not conflict with existing numbers Common Abbr Number The common speed dial numbers are accessed usingthe following numbers Length 2 4 3 The length of the directory numbercan be from 2 to 4 digits Leading...

Page 97: ...t with existing numbers External Pager The external paging circuits are accessed using the following directory number Length 2 4 3 The length of the directory numbercan be from 2 to 4 digits Leading 1 4 1 9 82 Any digit 1 9 can be used as the leadingdigit as long as it does not conflict with existing numbers Virtual Number Not used atthis time Length 2 4 3 The length of the directory numbercan be ...

Page 98: ...l Any digit 1 9 can be used as the leadingdigit as long as it does not conflict with existing numbers 7 SUFFIX CODE ICM Ring Voice 1 Used to switch between voice and tone ringing DND Override 1 3 Used to override a station in DND Camp On 1 4 Used to camp on to a station Call Back 1 Used to auto call back a busy station Call Pickup 1 6 Used to pickup a ringing call in the same pickup group Intrusio...

Page 99: ...Go to next setting to reduce number º To Decrease 1000 0 100 Use setting to allow number of speed bins per tenant group Go to previous setting to reduce number 9 CO LINE COPY The system allows for copy of the line features from port toport Features copied Tenant Group Route Day NightCOS Dialing Mode Trunk Type Call Abandon Private and Answering Position Individual Copy Used to copy a single line s...

Page 100: ...d station pickup group number to be changed 11 FEATURE COPY Used to copyFeature key programming from station to station Must be same keysettype Executive Enhanced Copy From Enter valid station number who s keys will be usedas the template Copy To Enter valid station numberwho s feature keys are to be changed 12 NITE SERVICE STA Each tenant group may be assigned up to 5 extensions tobe used fornite...

Page 101: ...lt Description 1 LOG_ON DATA Database plays the date time and last method used to connect to the system Current Date Time 2 ACTIVE ALARM Y N Y 3 ALARM ATTEMPT 1 10 3 The number of times the system attempts to notify in the event of an alarm 4 FIELD ENGINEER C PSWD2 Field Engineer Engineer Enter Engineer as the password Site NN AAAA Enter 2 digits and up to 4 alpha letters º Built_In Modem Modem in...

Page 102: ...Y N N Press CHG to block unblock the station Line Blocking Show Line Enter valid CO line Blocking Y N N Press CHG to block unblock the CO Line Show Module 1 1 Not programmable Slot Position 3 12 Enter slot number of desired cardto be blocked Blocking Y N N Press CHG to block unblock the card º Line Status Displays status of line in the system 5 DEALER C PSWD3 Dealer Dealer Enter Dealer as the pass...

Page 103: ...m the software restart Cold Start Perform the software restart Table 3 10 Diagnostics Application Programming Table DIAGNOSTICSApplication Range Default Description 1 ERR CODE DESCRP Error Code Description 1 Sys Restart 1 4 3 System restart 2 Data Mem Er 1 4 2 Data Memory Error 3 Pgm Mem Er 1 4 1 Program Memory Error 4 Watchdg Tmt 2 WatchdogTime cut 5 Checksum Er 1 4 1 Check Sum Error 6 Brd Missin...

Page 104: ... in the flowchart are similar to the soft buttonspreviously listed back returns to thepreviousitem next moves to the next item show moves to thefirst item hold returns to thebeginning unless noted 1 13 Illegal Pwd 1 4 4 Illegal Password 3 rejected attempts 14 Rt Test Er 1 4 2 Routine Test Fault 15 Alrm X Fail 1 4 4 Alarm Transfer Failure 16 ActAlrm Di 1 4 1 Active Alarm Disable 2 HARDWARE SELFTST ...

Page 105: ...t Class 0 back next chg Dialing TONE back next chg Line Type CO back next chg Call Abandon N back next chg Private To NULL back next chg VM Digits back next chg Night COS Assign 0 back next chg Drop Timeout N back next chg Intrusion Active N back next chg Call Intrusion Accept Y back next chg Call Intrusion Tone Y back next chg Day COS Assign 0 back next show Function Key Allowed N back next chg W...

Page 106: ...hold PBX Flash Time 0 1 back next chg Pause Time 2 back next chg Dialing Ratio back next show CO Flash 1 0 back next chg Line Conference N back next chg Ring Abandon 6 back next chg Hold Reminder 60 back next chg Excl Hold Time 0 back next chg Warning Time 5 back next chg SLT Recall 30 back next chg Dial Tone Detect N back next chg Dial Tone Time 200 back next chg Dial Wait Time 0 back next chg Bu...

Page 107: ... Programmed Msg back next chg Premises Msg back next chg Sys ABBR Num 100 back next chg Attendant 201 back next chg Database Pswd back next chg Loud Bell N back next chg CIL X_Rate 9600 back next chg RMT X_Rate 9600 back next chg DSS BLF Allocation NULL back next show Music Source BOTH back next chg Ext Paging Y back next chg Call Discrimination back next chg LCR back next chg Acct Codes NULL back...

Page 108: ...hg CRC per Day 100000 back next chg OOF per Hour 10 back next chg Slip per Day 10 back next chg Channel Type back next show Remote Sta back next show Parameter Set back next show Trans Tab Assign back next show Framing Type D4 back next chg Encode AMI back next chg DID Signal DTMF back next chg DID Length 3 back next chg Dial Tone Y back next chg Inserted Digits 0 back next chg Inserted Digits LOO...

Page 109: ... Copy back next chg DND Override 3 back next chg Camp On 4 back next chg Intrusion 8 back next chg MSG Waiting 9 back next chg Callback back next chg Call Pickup 6 back next chg ICM OVHA 0 back next chg ICM Ring Voice back next chg Show Position back next chg show hold show hold show hold Dir Number XXX back next chg Show Dir back next chg show hold Position NULL back next chg Individual back next...

Page 110: ...UNDMUSIC Enable 800 or 801 800 or 801 Disable CLEAR CLEAR CALL ANNOUNCE Allow hands free F 9 8 F 9 8 Cancel F 9 8 F 9 8 CALL BACK Ext Ext Cancel All F F Cancel Single F extn nbr F ext number CALL FORWARD All F 2 F 2 2 station Busy F 2 F 2 1 station Cancel F 2 F fwd type DND Transfer F 2 F 2 7 station DND to Attdwhile ringing F 4 F 4 External F 2 F 2 6 extrnl nbr HOLD Follow To F 2 F 2 5 station Fo...

Page 111: ...sed CO Line Conference Unsupervised CO Line Conference Rejoin DATABASE PROGRAMMING F N A DAY NIGHT MODE F 6 3 N A DISTINCTIVE RING F 7 F 7 1 4 DO NOT DISTURB DND F 4 F 4 DSS BLF KEY PROGRAMMING F 4 N A FEATURE BUTTON Key ProgrammingNumbers F 3 F 3 programmable btn 1 directory nbr HOLD Feature Codes F 3 F 3 programmable btn 2 FEAT code HOLD Inquiry F 3 N A Erase F 3 F 3 programmable btn HOLD FLASH ...

Page 112: ... 6 Cancel sent F 9 6 MUTE F 7 6 F 7 6 Muted Ringing PAGE Internal All Groups External All Call Internal Group Answer F 5 9 F 5 9 Station Allow Deny F 9 F 9 PAUSE F 7 0 F 7 0 SAVE DIALED NUMBER SDN F 5 1 F 5 1 SPEEDDIAL To Store F 1 F 1 bin number telephone number HOLD To Dial Station 500 549 System 600 699 Station 500 549 To Erase STATION Feature Status F 8 N A Lock Unlock F 9 7 F 9 7 Change Passw...

Page 113: ...IAL USNR F 5 N A VOICE MAIL CALL SCREEN F 6 4 F 6 4 VOICE RECORDER F 6 7 F 6 7 Table 3 12 System Numbering Plan Parameters Number Range Call PickupGroup 460 483 CO Line Access 700 771 Common Speed Dial Number Access 600 699 Extension 1 B2 201 272 301 372 External Paging 820 821 LCR 1 Loud Bell 810 811 Music Source 801 or802 Paging Zone Access 400 425 Personal Speed Dial Number Access ABBR number 5...

Page 114: ...e connected to the ADP jack operates independently of key telephone operation Alarm Clock Description You may activate your own private alarm on your telephone to remind you of special appointments events wakeup calls etc When the alarm activates you will hear tone ringing for6 seconds Afterthe 6 seconds the alarm is automatically canceled Operation ENHANCED TEL EPHONES To turn ON a signaling alar...

Page 115: ...l ack is pressed orwhen the telephone isused for another call Attendant Description One primary attendant isprovided in the system for support of necessary services like LineRecall Forced Incoming Intercom CallForward and Manual Night Service operation A second oralternate attendant position may be established Each tenant group can have its own secondary attendant The attendant may establish a pri...

Page 116: ...ay System Speed Dialprogramming Attendant Administration Description Attendant Administration isused to set thefeatures Service Mode Day Night Time You may enter into Attendant Administration using the password of the assigned system Attendant telephone Operation 1 Press FEAT 2 Dial 0 The display shows 3 Dial 1 6 4 Press save 5 Enter password 0000 6 Press show System Service Mode 1 Press svc The d...

Page 117: ...n will attempt to Redial a specified number of times Three data fieldsare programmed for ABR operation ABR Attempts ABR INTERVAL TONEDET TIME The ABR ATTEMPTS determineshow many attempts will be made to reach a busy number before the system aborts the feature The ABR INTERVAL determineshow often attempts are made time between attempts Default The default settings for the DHS Lthree ABR data fields...

Page 118: ... that has toggled the BGM code 801 or 802 only the first music channel source such asMusic on Hold MOH will be toggled atthe telephone When set to Y both music channels will betoggled by successive operations of the BGM code 801 or 802 Default The DHS L BGM isset to N Busy Lamp Field BLF Description Depending on user requirements any Programmable FeatureButton can be programmed as a Busy Lamp Fiel...

Page 119: ...don Time isset for 2 modes ACTIVE CALL and HELD CALL This time represents the minimum interruption in loop current during these modes of operation that must be detected to force a CO line on hook Any CO line marked Call Abandon Y will follow the associated timer programming Default The DHS L ACTIVE CALL and HELD CALL fieldsare both set for 600 msec and the variable range for both is50 2500 msec DH...

Page 120: ...l hearbursts of tone signaling you to pick up the handset or press SPKR Then the queued station begins ringing Operation Call thestation that you want to queue An Executive Telephone will display the following according to the status of the telephoneyou are calling When station you are calling is in Tone Ringing mode When station you are calling is busy Press soft button forcallback ENHANCED TEL E...

Page 121: ...el a SingleCall Back request Enhanced Executive Telephones Press FEAT station number Conditions The station you are calling must be busy or in the Tone Ringing mode Call Back will be denied when there isalready a Call Back request at the called station Only oneCall Back may be initiated at a time To invoke Call Back ata station in Voice Call Allow mode you mustfirst ForceTone Ringing At an Executi...

Page 122: ...y System Modeoperation and Night System Mode operation Override Any CO line may be marked Toll Override Y When set to Y a restricted station may access that CO line and dial out Default The DHS L Toll Override is marked N NO Call Forward There are many Call Forward choices Forward calls when your telephone is idle Forward calls when your telephone is busy Use the Follow Me feature to receive calls...

Page 123: ... thedisplay shows 4 Press busy the display shows Table 3 13 Call Forward Programming All Call Forward DIRECT FWD Press FEAT 2 2 station number BusyCall Forward Press FEAT 2 1 station number Cancel Press FEAT fwd code DND Forward Press FEAT 2 7 station number DND Forward To Attendant Press FEAT 4 External Call Forward Press FEAT 2 6 Follow To FOLLOW FWD Press FEAT 2 5 station number Follow Me Call ...

Page 124: ...ext the display shows 9 Press follow the display shows 10 Press DND the display shows 11 Press preset the display shows 12 Press remote thedisplay shows CALL F ORWARD n_ans e xt next NO_ANS F ORWARD ___ bksp s ave chg __ _ bksp s ave chg CALL F ORWARD follow DND FOLLOW M E prese t re mote DND FO RWA RD bksp s ave chg FO LLO W TO ___ bksp s ave chg RE MOTE S ELECT ION del se t ...

Page 125: ...ial thestation number wherecallswill be forwarded then press save Busy No Answer 1 For more forward options press next The display shows 2 Press bsy na The display shows 3 Dial thestation number wherecallswill be forwarded then press save CA NCEL FM _ __ bksp s ave chg FO LLO W FM __ _ bksp s ave chg CALL F ORWARD na busy nex t BUS Y FO RWA RD TO bks p sa ve chg CALL F ORWARD bsy na idle next BSY ...

Page 126: ... the ECF call or 0 to extend it Default The DHS L default settingsof associated ECF data fieldsare SERVICE Always TALK TIME 5 ProgrammableRange ECF Data Fields CALL HANDLING refer to item 35 EXTERNALFWD on page 3 12 SERVICE never day night always TALK TIME 1 2 3 5 10 15 minutes STATION refer to item 16 ECF OPERATION on page3 8 Default No Station isnot allowed to External Call Forward Cancel 1 Any ...

Page 127: ...rdsto Station C Station C cannot forward calls Any number of stations may be programmed for Call Forward to the same destination simultaneously All Call Forward willforward all intercom calls regardless of busy idle state Call Forward No Answer showsa timer value on the display of an Executive Key Telephonewhich allows the station to adjust the time a call will ring before it forwards This option ...

Page 128: ...ation 1 Press follow The display shows 2 Press preset Thedisplay shows 3 Dial thestation number from which calls areto beforwarded 4 Press save Follow Me from another station 1 Press follow The display shows 2 Press remote The display shows 3 Press set The display shows CALL FO RWA RD dire ct follow DIRE CT FW D TO bksp s ave chg FOLLOW M E prese t re mote FOLLOW T O bksp save chg FOLLOW M E prese...

Page 129: ...ly forwarded to the attendant by pressing the DND button Operation 1 When your telephone is set to Tone Ring and another station is calling you an Executive Telephone willdisplay 2 Press FEAT 3 Dial 4 An ExecutiveTelephone will display Conditions If the intercom ICM call in progressis with the attendant Forced Intercom Call Forward will not operate When DND is enabled standard DND operation isfoll...

Page 130: ...egins to ring in addition to otherprogrammed ringing locations There are three data fields associated to CO Line Preset Call Forward CO P FWD TIME One timer referenced by all CO linesset for Preset Forward COxxx DEST Destination set for the CO line being programmed COxxx VMID A 6 digit field that can beprogrammed with a digit string used when the forward destination isa VM type Hunt Group This dig...

Page 131: ...san optional service offered by the localtelephone company When properly equipped the DHS L will display this caller ID information Executive telephonesthat areassigned to ring for thisincoming line will display thecaller data while the call is ringing The key system operation of thisfeatureisdependent on thefeature first being activated from theTelephone Central Office CO so that the number nameo...

Page 132: ...e telephone company However in the event that only a telephone number is provided that data will be displayed instead of the caller name When the name isdisplayed the DHS L hasreceived both the caller name and number from thetelephone company In this case the caller number can be displayed if desired by pressing the right soft button orafter answering the call The current Caller ID mode is changed...

Page 133: ...ine circuit that is to be used with telephonecompany callerID must beprogrammed with an associated ICLID deviceport number The default value 0 indicatesthat no caller ID will be received on thisCOline For callerID to function effectively the baud ratemust be set to 2400 Figure 3 8 Caller ID Connection Perform the following steps to program the Caller ID data collection module for the DHS L system ...

Page 134: ...0 771 15 Press show 16 Enter desired port number for Caller ID box 1 8 RMTX_RATE For DatabaseProgramming The DB 9 pin RS232 port labeled ICLID PC PROGRAMMING can be connected to a modem or directly to a Personal Computer to use the PC based DatabaseProgramming software RMTX_RATE is the name for the baud rate setting of this port To Changethe Baud Rate 1 Enter DatabaseProgramming FEAT Password 2 Pr...

Page 135: ...Incoming call originally appearsasshown Calling Number NameDisplay Essentially whenever an incoming call isreceived at the system the nameand number received along with theringing signal will be stored in the line control tables and used at variouspoints in the processing of thecall The primary function impliesthat the calling name numberwillbedisplayed if available at any point where the LINERING...

Page 136: ...it will be positioned left justified in the 15 characterfield on thedisplay If no nameis available the delivered number will be left justified in thedisplay asshown for the N s For example ExecutiveKey Telephoneswill display the numberor name if programmed of the internal station that is calling In addition transfer recalling linesand forwarded calls will display the originaldestination station s ...

Page 137: ...to the DHS L KSU via an external ancillary deviceconnected to the ICLID PC Programming RS 232 port This external optional device must be configured in the DHS L to associate theline circuit number from the unit to the DHS L line position to be used with the caller ID line For instance if the telephone company CO line with caller ID feature enabled is connected to the DHS L on CO line position 1 an...

Page 138: ...s currently parked at station 201 the display will show Conditions Each telephone station has one personal station number used to park one CO line call From your telephone you can park a call at any station number even if a key telephone isnot assigned to that park number Calls can be retrieved from any station regardless of model or button assignments CO Lines that have been parked are on System ...

Page 139: ...ttheir location once each time the Park Remind time expires Default The DHS L Park Remind is set for 30 sec and isvariable at 30 60 90 120 150 180 sec Call Pickup Description You may answer callsringing at another station using the Direct Call Pick Up or Group Call Pick Up feature Direct Call Pick Up allows you to retrieve calls ringing atany other station by dialing a code and the station number ...

Page 140: ... busy CO line and reserve that CO line for usewhen it becomesavailable Thisfeature eliminates the need foryou to continually observe the line statusfor availability You may only haveone Camp On active at any time Operation ENHANCED TEL EPHONES 1 Pressthe busy line button You will hear busy tone 2 Dial 4 You will hear error toneif the line is already camped on You will hear ringing when the line be...

Page 141: ...d COlines thathavebeen camped will recallthe Camp On initiator The camped CO line will become available to other stations if the camped station fails to answer within 30 seconds Camp On at a station using a Pooled Group button for accessof CO lines is the same as that of a station with COline button appearances except that to answer a Camp On the user must lift the handset to beconnected to the ca...

Page 142: ...ng to the busy tone after calling a station thedisplay will show 2 Press next The display will show 3 Press camp The display will show You will heara confirmation tone followed by Music On Hold if equipped untilyour Camp On isanswered When the camped on station placesthe current call on hold or hangs up the Camp On will ring at the station 4 If the camped on station has already received a Camp On ...

Page 143: ...er level of COS For instance an extension with COS 0 may override a station with COS1 COSalso affectsthe operation of Intrusion Release Stations with equal or greater levels of COS may join a busy CO line conversation when Intrusion Release isenabled For example a station assigned COS 1 may join a CO lineconversation with a station assigned COS1 or lower Operation Station COSisassigned in system p...

Page 144: ...esa CO lineposition that is connected to a PBX line an extension off of another telephone system This designation will cause system software to search the PBX code entry of digitsdialed on a line marked PBX so that toll restriction may be applied following thePBX code In addition Last Number Redial Auto Busy Redial and the Saved Dialed Number features will reference theprogrammed PBX code to inser...

Page 145: ... ANIon all lines Tenant Group Description The system provides 24 CO Line Groups for assignment of specific CO lines The CO Line Group assignmentisused for CO LinePool access The CO LineGroups are designated by 2 digit notation when programmed on station programmable feature buttons CO Line Group 1 isprogrammed by dialing 01 COLine Group 2 is programmed by dialing 02 etc An All CO Line Group code i...

Page 146: ...ssto incoming ringing CO Lines Y and theCO rangeis from 700 795 Automatic Selection Description This feature allows you to access a specific outside line or intercom ICM automatically when you lift thehandset or press SPKR A line will not be accessed automatically when your telephone is receiving an incoming call outside or intercom or a line is recalling at your telephone However you may override...

Page 147: ... Automatic Line Selection is set to EMPTY you will not heara dial tone when you lift the handset or press SPKR However you may still dial intercom numbers Call Discrimination Description The system provides 100 digit interval tablesto apply call restrictions Each table is comprised of fourdata fields From To DAY ALLOWED and NIGHT ALLOWED The From and To data fieldsallow the programmerto entera ran...

Page 148: ...ldsare TABLE BIN 001 0 COS 0 Y COS 1 7 N Programmable Range TableBins Range 001 100 Digits allowable 0000000000 9999999999 SSSSSSSSSS DAY NIGHTCOS Range 0 7 Y N Signaling Description Incoming CO line calls are indicated by a flashing red LED and distinctive tone from the key telephonespeaker Depending on the programmed database a station may see incoming call flash indication without an audibleind...

Page 149: ... Line Type invokesother system automatic operations for handling PBX Station to Station calls and PBX trunk calls separately When a programmed PBX trunk access code is dialed thesystem isalerted that theuser is accessing a telephone company facility to makea network call When this occurs the system monitors digits dialed after the PBX accesscodeand compares them against the Allowed Digit Interval ...

Page 150: ... One inside key telephone station isthe controller of the conferenceand constitutes oneconference member To establish a conference while on a line 1 Press HOLD The current call isplaced on hold and intercom dial tone isheard 2 Pressanother line button 3 Dial thesecond party Repeat Steps1 3 to add a third party 4 To join the parties in a conference Press FEAT 5 Dial 6 0 The display shows 6 You will...

Page 151: ... controlling party is allowed to invite or forcibly release any attending internal or externalparty or to setup a private talk with any one attending party When adding new partiesto a conferenceand while speaking privately to a particular conference member other membersof the conference will be connected to Music On Hold Conference can only be established at a key telephone Each of the calls invol...

Page 152: ... have to remain connected to the CO lines to maintain the conferenceconnection This setting allowsor disallows this function Default The DHS L Unsupervised Conference isallowed Y and the programmable value can be toggled either Y or N Conference Time Description CO linesthat are left unattended in conference Unsupervised Conference will be allowed to remain in this status for the duration of the U...

Page 153: ...nce with the Toll Restriction Night COS programming Operation An Attendantwhen in idle mode can activateNight Service from an attendant telephone as follows 1 Press FEAT 3 to program a DSSconsole button 2 Pressthe soft button you wish to program for night service 3 Press chg 4 Press FEAT The display shows 5 Press FEAT 6 3 6 Then press save Conditions Each time the Night Service code is entered the...

Page 154: ...ally answered and a DISA dial tone is heard When a DISA dial tone is heard 1 Dial 2 Dial thedesired station number yourpassword 3 Dial Once your password isverified a second dial tone ispresented 4 Dial a COline access code 700 795 or a valid station number Conditions Two DISA COlines may be used simultaneously If morethan two DISA CO lines are signaling for answer thesubsequent calls will receive...

Page 155: ...w Programming You may choosefrom four distinctive ringing tones to signal incoming calls Thisallows you to easily distinguish your callsfrom calls ringing atother stations near you Default Defaults to the first of four distinctive ringing tones Distinctive Tonescan be used to identify a particular CO line while ringing There are five distinctivetones that can be programmed The default setting 0 in...

Page 156: ...ure Operation 1 Press FEAT 2 Dial 4 You will hear a confirmation toneon an Executive Telephone displays 3 Repeat Steps 1 and 2 above to cancel DND You will hear a confirmation tone on an ExecutiveTelephone The display the will show the following priorto returning to the idle display message DND Override Attendant Only Dial ext and press 3 Conditions At any time whileyourtelephone isidle you may im...

Page 157: ... button CO Line Station or Feature Programming To accessthe remote programming 1 Press FEAT password then press show 2 Press next until reaching Resource then press show 3 Press next until reaching DSS Allocation then press show 4 Press show then enter the DSS Unit number 5 Press show then press chg 6 Enter the station number where you want the DSS to be assigned then press save 7 Press next this ...

Page 158: ...uttonsare programmed using the station feature Programmable Feature Buttons F 3 that station s button programming may be copied to other system stations in this database programming function Follow the displayed instructions to copy one station sbutton data to another Station Number range is 201 272and 301 372 Inquiry Description You may review theprogramming for feature buttonsat an idle Executiv...

Page 159: ...ot such as Call Pick Up Background Music Last Number Redial Featuresare separated into three distinct categoriesfor programming on a button CO line station or feature Operation EXECUTIVE TELEPHONES To program a feature button 1 Press FEAT 2 Dial 3 The display shows 3 Pressa programmable feature button The current contents of that button is displayed For this example let suse button 20 4 Press show...

Page 160: ...accessis restricted to that linevia system programming In this situation the telephone isstillgoverned by system programming and would still beunable to accessthe CO line if restricted Valid featurecodes must bein the form of either F n or F nn where F is the feature button and n iseither a 1 digit or 2 digit code including asterisk and pound dialed from the dial pad Any feature button programmed ...

Page 161: ...CO lines connected to a PBX or to Centrex linesforcall transfer on those lines The Flash timemust be set to coincide with the required timing parameter of the connected line to operate correctly Typically a valuefrom 600 to 800 msec isused for these features A higher flash time may be setto allow theuser to invoke flash to restore dialtone on the connected CO line This setting istypically 1 5 sec ...

Page 162: ...o any stationsthat need to answerincoming calls A station does nothave to hear ringing or beprogrammed with FlexibleRing Assignment in orderto answer an incoming CO line Also Call Pickup can be used to answerthe oldest incoming CO calls During System Night Service operation Night Service stations will ring and can answer all incoming CO lines regardless of the normal Day mode configuration Flexibl...

Page 163: ...on from Voice Announce to ToneRing Operation 1 You havejust placed an intercom call to a station in Voice Announce mode and cannot get a response At an Executive Telephone the display shows 2 Dial to change the alert signal at the called station from Voice Announce to Tone Ringing At an Executive Telephone the display shows 3 A ToneRinging alert signal issent and continues at the call station unti...

Page 164: ...n intercom call Pressa different line button Thefirst call is automatically placed on Exclusive Hold Conditions If you access an idle line and skip to another linebefore dialing the first line will not be automatically placed on Hold If you havethe Automatic Hold feature programmed on a feature button the feature button lamp willlight when thefeatureis enabled You can only see members of another T...

Page 165: ...lows a user to place and retrieve calls ON and OFFof hold by simply pressing the HOLD button When multiplecallsareholding at thestation Call Answer will accessthe CO linethat hasbeen holding for the longest period of time while placing the currentcall on hold Call Answer worksfor allCO lines regardless of the station CO line button programming Operation Press HOLD A currently connected call will b...

Page 166: ... is variablefrom 0 8 minutes where 0 isinfinite Conditions The Exclusive Hold Timer must beset before programming Exclusive Hold feature When you place a CO line call on Exclusive Hold the green lamp for that line at your telephone will flash fast and thered lamp will light steady at other stations A COlinecall will be placed on System Hold afterthe ExclusiveHold timeexpires You will hear a tone a...

Page 167: ... that line will flash at the I Hold rate This System Hold linewill flash the red lamp at all otherstations Operation While on a line the green lamp for that line isI Use flashing doublewink rate Press HOLD The green lamp now flashes at a slow rate and the call isplaced on System Hold Conditions Pressing HOLD will place a conference on ExclusiveHold if you are thecontrolling party and you temporari...

Page 168: ...to a predetermined destination When the feature is enabled the destination issignaled whenever that telephone goesoff hook You may hook flash at thetelephone where the feature is enabled so thatyou can request intercom dial tone to perform other functionsand change or disable thefeature when no delay time is programmed You can set up theHot Line featureto call another Telephone Hunt Voice Mail Gro...

Page 169: ...d regularly to verify proper operation Hour Mode Selection Description Standard 12 hour timeor military 24 hourtimecan be selected for common display at all Executive Key Telephones Thecorrect system time is entered in system programming along with the Hour ModeSelection from any Executive Key Telephonestation using the system programming password The AM and PM indicationsare not displayed Program...

Page 170: ...termines how intercom callsare received either in Voice Announce mode or ToneRinging The intercom calling station can forcethe called station from Voice Announce mode to Tone Ring mode by pressing after dialing thestation number Operation To placean ICM call 1 Dial the DHS L3 digit station numberon thetelephone dial pad 2 Ringback tone isheard or if the called station isin VoiceAnnounce mode a con...

Page 171: ... interrupted by other stations If theIntrusion Release areavailableto you may use this feature to override the Intrusion feature Release Description Intrusion Release may be enabled on a per station basis to allow up to three users to join a conversation on busy CO lines maximum of 4users When Intrusion Releaseisenabled through programming you may pressa busy CO linebutton at an idle telephone to ...

Page 172: ...r Day Class for more detailson rules of joining calls in progress When set to N no station will be able to join an existing CO line conversation by simply pressing thebusy CO line button Intrusion Release will only function by pressing a CO line button Group access Pool buttons cannot be used to invoke Intrusion Release EXECUTIVE TELEPHONES After entering your password in Database Programming 1 Pr...

Page 173: ...hen a member in one Tenant group hasIntrusion Accept enabled and another Tenant member hasIntrusion Active enabled Last Number Redial LNR Description The Last Number Redial LNR featureautomatically dialsthe last number dialed from your telephone LNR will repeat a hook flash in thesame sequence as itwasfirst dialed If a speed dialnumberwas first dialed LNR will dial thespeed dial number and any sub...

Page 174: ...d on a CO line or wait fora pre programmed period of time beforedigitsare dialed from theLNR memory on the CO line To LNR immediately dependson whether tone detection is allowed or pause timers apply If tonedetection is allowed the system will Redial thelastnumber afterCO dial tone is detected Otherwise thesystem will Redial the last number only after the pause time for tonedetection isexceeded Lo...

Page 175: ...ive Key Telephone users on the system A basic message waiting issent by pressing thesoft callme button You may customize thelast message by using the dial pad and selecting letters 16 characters maximum to spell your message You can send up to 6 messages on a per station basis by simply pressing the send button soft button when the desired message is displayed Operation When you dial another Execu...

Page 176: ...ssage isdisplayed The programmed messagesare as listed inTable 3 17 7 ___ _ EMPT Y chg _ bks p save chg Table 3 16 DialPad Key Programming Depressions 1 2 3 4 5 6 7 8 9 0 1st Q A D G J M P T W Dial Key 0 is used to select special characters In somecases you may wish to select letters accessed by thesamedial pad key After you select thefirst letter dial to accept that letter and advanceto thenext p...

Page 177: ...ssage can be pre programmed in the system databaseand may contain up to 16 characters or digits There are six pre programmed messages and one private message which may be edited at your telephone according to your personal preference Themessage you select will appearon your telephone s display Any Executive key telephonethat intercom calls tone ring only you will view that message on their display...

Page 178: ...ne how to select desired letters To select a pre programmed message 1 Press next 2 Continue pressing next until the desired message isdisplayed The pre programmed messages are as listed in Table 3 18 3 Press store OUT FOR LUNCH s tore nex t OUT FOR LUNCH s tore nex t Table 3 18 Available Premise Pre programmed Messages OUT FOR LUNCH BE BACK SOON LEFT FOR THE DAY IN A MEETING OUT OF OFFICE ONVACATI...

Page 179: ...ephone The PREMISE MESSAGE may be enabled to notify other Executive Key Telephone callers of the users status This messagewill be displayed whenever another Executive Key Telephone user calls the Executive station with thisfeature enabled The first messageprompted at the Executive Telephone for both OUTGOING MESSAGE and PREMISEMESSAGE can be customized by the user during setup The remaining messag...

Page 180: ...nhanced a message waiting button may be programmed on a feature button The red lamp for that programmed button willflash to notify the user of messages waiting Operation ENHANCED TEL EPHONES To send a Message Waiting 1 Dial thestation number wherethe message is to be left 2 Dial 9 To answer a Message Waiting 1 Press FEAT 2 Dial 9 6 or pressa flashing MESSAGE WAIT button if a feature button has bee...

Page 181: ...T 2 Dial 9 6 To cancel a Message Waiting left at another station 1 Press FEAT 2 Dial 9 station number Conditions The system will allow a totalof 48 message waitingsin the system at any one time At Executive Key telephones the messagewaiting indication MWI will not be removed until reply or delete ispressed Each station can leave only one messagewaiting at any one station for example Station A cann...

Page 182: ...n Hold Mute Description During a conversation you may prevent the distant party from hearing your voice by disabling voice transmission Operation Press MUTE to enable or disable Muted Ringing Description While the user is on another call incoming ICM CO line calls will automatically ring at a muted lower level at that station When the station is idle incoming callsring atthe loudnesslevel previous...

Page 183: ...ypes of pages InternalPaging page a group or placea system wide internal page External Paging access external ancillary paging equipment All Call Paging accessall paging zones internal and external Operation ENHANCED OR EXECUTIVE TELEPHONES To perform internal paging All Groups Dial 400 To perform external paging Dial 820 or 821 To perform internal All Call paging Attendant Only Dial 425 When On H...

Page 184: ...show To deny pageannouncements 1 Press FEAT 2 Dial 9 The display will show Conditions Stations initiating internalpagesmay receive error toneif not stationsare available in page group External paging in unaffected Meet Me Description Anyone paging internally or externally may beanswered fora private Meet Me connection After hearing thepage you can dialthe Meet MePage code from any telephone and be...

Page 185: ...llow timed access to special services whileallowing you to monitor the progress of the call A pause will appear as P on an Executive Telephone display Last Number Redialwill remember any pausesdialed manually Operation 1 During dialing on any CO line or when programming a Speed Dial bin refer to Speed Dialing ABBR press FEAT 2 Dial 7 0 Programming Whenever the system Pausecodeis manually dialed wh...

Page 186: ...rogramming willoverride CO line ring and CO line receive Programming Private To is a programming timesaver This parameter allows theprogrammer to assign a specific CO to one station for their personal exclusive use This setting over ridesCO LineAssignment programming When a station isassigned as the Private To station of a CO line that station exclusively receives ringing and access privileges to ...

Page 187: ...einitial transfer was routed Programming Recall Time is associated to CO Line Transfer When the Recall Time expiresthe CO line will begin ringing at the station that initially transferred the call Default The DHS L Recall Time isset for 30 sec and isvariable from 16 30 60 90 120 sec Reminder Tones Description If you have Do Not Disturb or Call Forward enabled you will hear a Reminder Tone whenever...

Page 188: ...iority is 1 Intercom CallBack 2 Camped CO Line 3 Recalled CO Line call 4 Transferring CO Line call 5 Incoming CO Linecall 6 Incoming ICM call Operation To pick up an incoming call Lift the handset or press the SPKR button when station rings Save Dialed Number SDN Description Save Dialed Number SDN isnormally used whenever you want to retain a telephone number to be dialed later Once stored that nu...

Page 189: ...feature button for instant one button operation Each station may store 50 personal station speed numbersin memory bins 500 549 consisting of up to 16 digitseach Thereare also 100 Speed Dial bins allocated for system wide use bins 600 699 System Speed Dial is programmed in System Programming Maximum speed dial bins 1000 Operation ENHANCED TEL EPHONES To store a telephone number in a personal Speed ...

Page 190: ...isplay shows thecurrent contentsof that bin 5 Press chg The display shows 6 Dial thetelephone number to be stored up to 16 digits 7 Press save To continue storing telephone numbersin additional bins Repeat Steps 3 through 5 for Enhanced Telephones and 3 through 7 for Executive Telephones To erase the contentsof a Speed Dial bin Press save instead of dialing a number in Step 4 Enhanced and Step 6 E...

Page 191: ...r No 5 Press show 6 Enter tenant number 7 Press show The display shows 8 Press show 9 Press chg 10 Enter desired phone number and press save The ABBR NO screen returnsto enter other tenant numbers System Speed Dial Number Assignment 600 699 In System Programming mode 1 Press next until you reach SystemApplication 2 Press next The display shows 3 Press next The display shows 4 Press next The displa...

Page 192: ...how The display shows 4 Press show The display shows 5 Press next The display shows Default By default all DHS L System Speed Bins are EMPTY and the allowable programmable digits are Digits 0 9 pause F 7 0 Flash F 3 and F 1 nnn for chaining up to 16 characters TO INCRE AS E XXX back ne xt chg TO DECREA SE XXX back ne xt chg ABBR NO A SS IGN back ne xt show SHOW S TA ___ bksp show chg TO INCRE AS E...

Page 193: ...tureis useful for thetechnician aswell as the user since some feature conditions may not be evident if they arenot programmed on an available programmable feature button The currentstatus can be observed using the soft interactive buttons Operation 1 Press FEAT 2 Dial 8 The display showsthe contentsof theLast Number Redial memory 3 Press next The display shows thecontents of the SaveDialed Number ...

Page 194: ...ember you also receive Internal Zone Pages directed to your Station Group Station Groupsare assigned in system programming Default All DHS L stations default to Tenant Group 1 The Tenant Group range is from 1 6 Numbering Plan Description All stationson the DHS Lreceive a 3 digit ICM number for inside calling The 3 digit directory ranges from 201 272 301 372 Before a station can be assigned a direc...

Page 195: ...ctory numbers to reassign this port Default DHS L ports 201 272 and 301 372 Time Description The system provides a built in clock to track System Time forcertain features such as System Night ServiceModeChange SMDR CallMessage Recording Alarm Clock Check etc Thisclock isbattery protected from power failure by a battery provided inside the KSU System Timecan be changed at any Executive Key Telephon...

Page 196: ...Dial 9 7 3 Dial your current password 4 Dial thenew password ExecutiveTelephone To program Station Lock Unlock 1 Press FEAT 2 Dial 9 7 The display shows 3 Dial your password default is0000 4 Press show The display shows To lock the telephone Press yes The display shows To unlock the telephone Press no The display shows CHK PSW D_ _ bks p show chg LOCK T ELEPHONE ps wd yes no PHONE LOCKED PHONE UNL...

Page 197: ...administration to track all incoming and outgoing CO line traffic Station Message Detail Recording SMDR is output from the SMDR RS232 serial port located on DHS L Central Processor Board An external serialprinter or call accounting device may be connected for permanent record keeping or callcost accounting Data communicationsisonedirection only through this port and is programmable for data rate s...

Page 198: ... 53 36 00 00 39 LNC UNANSWERED CALLER IDSMDR OUTPUT SAMPLE RECORD FEATURE PACKAGE 2 ST TRK DGT_DIALED RING DATE TIME DURATION ACCOUNT BR CMT NA 02 602 555 1212 00 53 01 01 01 53 12 00 00 00 12345678 NA 02 ABC Incorporated 00 53 01 01 01 53 12 00 00 00 12345678 ACCOUNT Accountcode entered forbilling purposes maximum 8 digits left aligned BR Battery reversal detected CMT Comment DATE Day Month DD MM...

Page 199: ...plication requires that ringing adhere to RS 478 ring cadence specifications Default The DHS L defaults to Ring Scheme 2 Time Provided to set system time and date information Use prompts displayed to set fields The SMDR RS232C serial port default setting is 9600 baud Table 3 20 SystemRing Scheme SCHEME 0 SCHEME 1 SCHEME 2 Recommended for VoiceMail SCHEME 3 ICM Tone Ringing 1s ON 4s OFF 1s ON 5s OF...

Page 200: ... dialing begins This function will affect both automated features and manualdialing When engaged thefunction has theeffect of delayed dialed digits when manually dialing It is recommended that thisfeatureonly beused in caseswhere dialing problems persist Dial WaitTime Similar to the Dial Tone Detect feature Dial Wait Time can be used to delay out dialing based on a timerinstead of a ToneDetector f...

Page 201: ...ne duration and inter digit duration may be assigned any value 50 to 150 ms Programming Timing can be adjusted such that dialing automatically emulates slow methodical depressions of the dial pad keys Note increasing the digit duration and inter digit time may also be desirable for applicationswherethe user must dial into an off sitevoice mail system or other dial pad key operated device that does...

Page 202: ... call 3 Waitfor the person you called to answer 4 Press TRANS to completethe call transfer To use One Button Transfer While on a call pressthe pre programmed DSS button To transfer to a Voice Mail Mailbox 1 Press HOLD then dial the voice mail Hunt group number e g 430 2 Dial the3 digit station number of the target mailbox 3 Press TRANS to completethe call transfer Conditions Ring transferrecall ti...

Page 203: ...sare entered for transfers to voicemail the following digits are sent XFR prefix VM mailbox and XFR suffix The DHS L Hour Mode Selection is in the 12 Hour Format UCD Group Hunt Station Description Up to 24Hunt Groupsmay be assigned Each Hunt Group can contain up to 24 members Hunt Group directory numbersare 430 459 Any of the24 UCD groups may be used for the Voicemailaslong as the VM Group is prog...

Page 204: ...splay shows 10 Press next The display shows 11 Press next The display shows 12 Press next The display shows 13 Press next The display shows T ENANT 1 ba ck next chg UCD AT T RIB UC D ba ck next chg UCD GROUP MEMBER ba ck next s how HUNT MET HOD LINE ba ck next chg NO ANS T IME 10 ba ck next chg OVE R 1 DE ST NULL ba ck next chg OVE R 2 TIMER 0 ba ck next chg OVE R 1 DE ST NULL ba ck next chg OVE R...

Page 205: ...ogrammed The name may consist of upper and lower caseletters plus numbers DSS BLF buttonsmay be conveniently labeled to associate stations by name instead of station number Operation To set up a station user name 1 Press F to enter DatabaseProgramming 2 Select Resource and press show 3 Press next then press user name 4 Enter desired station number then press show To enter a nameusing thedialpad re...

Page 206: ... the usercan entereitherthe SDN FEAT 5 1 and or USNR featurecodesto make a CO calland dial the number stored Operation To store a USNR number while on a call 1 Enter the desired number to be stored and press save 2 Press FEAT 3 Dial 5 At an Executive Key Telephone the display shows To Dial 1 Press FEAT 2 Dial 5 Conditions The USNR isa maximum of sixteen 16 digits If the USNR is empty the display w...

Page 207: ...ercom call by using the speakerphone Operation When your telephone is set for VA HF mode 1 The call is automatically connected and your display shows 2 The display at thecalling station reads Conditions The SPKR button lamp willlight during hands free operation To receive intercom callswith Hands Free the feature must be enabled Table 3 21 Voice Announce Mode Button Lamp Display Tone Heard Voice A...

Page 208: ...tory number to the voice mail system for calls that are forwarded to VM from Programming Programming After entering System Programming create a UCD group for voice mail asfollows 1 Enter Station Application then UCD Programming 2 Under UCDGroup Member assign themember s to the station extension s to be used for accessing voice mail 3 Under Voice Mail in theVoice Mail Table set up a VM Hunt group b...

Page 209: ...l The programmable range forthe AVP Dispatch Voice Mail Integration fields are ICM PREFIX P7 FEAT 4 7 save ICM SUFFIX XFR PREFIX leave blank RECORD DIGIT leave blank DISDGT 99999 Default The DHS L default settingsof associated Voice MailIntegration data fields are ICM PREFIX Null RECORD DGT Null ICM SUFFIX Null XFR SUFFIX Null DISDGT Null DIS DGT 00000000 99999999 PAUSE FEAT 4 displays P ...

Page 210: ... UCD appears press next f When UCD GP MEMBER appears press show g When MEMBER 1 appears press chg h Enter VM number port then press save i Press next then repeat Steps 2 gand2 h for all VM ports j Press hold three timesto return to STA APPLICATION 3 Enter Transfer Intercom Prefixes and Suffixes a Press next to go to the Voicemail screen b Press show until VM HUNT GROUP appears then press chg c Ent...

Page 211: ...oicemail Integration process Button Voice Mail button is used to retrieve voice mail messages and will flash an LED indicator when there are messages Operation EXECUTIVE TELEPHONES 1 Press FEAT 3 2 Press programmablebutton you wish to program for the message waiting indicator 3 Press chg The following options display DIR and FEAT 4 Select FEAT 5 Press FEAT 6 4 6 Press save ENHANCED TEL EPHONES 1 P...

Page 212: ...oice Mail Hunt Group number Calls that you forward to Voice Mail will beforwarded to your mailbox Theperson calling will hearyourgreeting and be prompted to leave a message Once a messageis left the Voice Mail system willlight theVoice Mailbutton TheVoice Mail system must be programmed to light Voice Mail buttons as follows To turn ON the lamp 1 Dial 9 6 2 Dial station number To turn OFF thelamp 1...

Page 213: ... caller leaving a message or no to return to idle 5 If yes is selected the display changes to 6 Monitor mode isestablished You may then Retrieve the caller from Voice Mail by pressing answer Return to idle and allow caller to continue leaving a message by pressing exit ENHANCED TEL EPHONES To enable monitoring 1 Dial 1 The MUTE lamp will light 2 Dial 3 to allow thecaller to exit 3 Dial 1 to be con...

Page 214: ...e When thenew timer VM MON TIMEexpirestheopportunity to invoke the feature has past The new timer VM MON TIMEisadded to the Call Handling category of programming and will allow 10 20 30 40 60 second duration to be programmed When you use the VM Monitor feature a conference is established between yourself the voice mail port associated to the call and the caller leaving the voice mail message If yo...

Page 215: ...on During a conversation 1 Press FEAT 2 Dial 6 7 An Executive telephone will display 3 Once the Voice Recorder connection is established the display will show 4 Disable thefeature at any time by Steps1 and 2 above or by pressing a programmed featurebutton RE CORDE R S ETUP RE CORDING Useof thisfeaturemay beinterpreted as a violation offederal state or local laws and an invasion of privacy Check ap...

Page 216: ...ng Tone theuser will hear Warning Tone when 3 minuteshaselapsed The tone will repeat every 10 seconds until the call is disconnected Warning Tone may be applied to any station where outgoing call length is to be limited When set to Y this station will receivea warning tone over the connected voice path when theWarning Time has expired Once engaged the tone willbe heard every 10 sec until the CO li...

Page 217: ...mail system for calls that are forwarded to VM from Programming Programming After entering System Programming create a UCD group for voice mail asfollows 1 Enter Station Application then UCD Programming 2 Under UCDGroup Member assign themember s to the station extension s to be used for accessing voice mail 3 Under Voice Mail in theVoice Mail Table set up a VM Hunt group by entering the same group...

Page 218: ...orts a Connect SingleLine Adapter box to system makenote of extension numbers OR install a SLIB card b Enter programming mode FEAT save c Press show twice d Enter the first station number to be used as a VM port then press show e Press next until PORT TYPE appears f Press chg to select VM g Repeat Steps 1 d thru1 g for allstations to be entered asVM ports h When finished press hold twice 2 Assign ...

Page 219: ...ave k Press next until BUSY FWD appears then press chg l Press FEAT 4 and dial 7 then press save m Press next until NO_ANS FWD appears then press chg n Press FEAT 4 and dial 7 then press save o Press next until DND FWD appears then press chg p Press FEAT 4 and dial 7 then press save q Press next until LN RECALL appears then press chg r Press FEAT 4 and dial 7 then press save s Press next until UCD...

Page 220: ...3 150 Voice Mail Chapter 3 Key Station Features Operation and Programming ...

Page 221: ...isted and described in alphabetical order Features described here pertain to Single Line Telephones and Analog devices FAX modem cordless phone etc connected to the DHS L via the 2 Port Analog Adapter and 2 Port Analog Expander An abbreviated feature index is provided refer to Table 4 1 SLT Feature Access Codes ...

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Page 223: ...l Forward Busy Cancel Direct All Calls DNDForward External Forward Follow To Follow Me Call Forward No Answer 2 Forward type 21 destination 2 Forward type 22 destination 27 destination 26 25 destination 23 destination pppp 24 destination ring time 01 04 Call Operator 0 Call Park Answer by CO Line 73 Call Park station number Call Pickup Direct Group Ext 6 54 Camp On 4 CO Line Access Specific Line 9...

Page 224: ...9 Page External PagingSpeakers Meet Me Answer Meet Me Page Station Group System All Call 820 or 821 59 40 gg 425 SpeedDial Dialing Storing bbb 1 bbb n Flash Station Lock Password Change Unlock 97 PPPP 97 PPPP pppp 97 PPPP Transfer Flash sss hangup UCD Group Hunt 430 453 Voice Mail 64 bbb binnumber gg groupnumber n outsidephone number PPPP currentpassword pppp new password sss stationnumber Table 4...

Page 225: ... the SLT user calls anothersystem station that isbusy he may leave a CallBack request at the station When the Call Back request is invoked the SLTstation will ring when thebusy station goes on hook Once the SLT answersthe Call Back ringing a new intercom call is placed to the station previously dialed Operation When listening to Busy Tone after dialing a station number or CO linenumber Dial Clear ...

Page 226: ...ty answers PressHook Flash to be connected to the first party and place thenew call on hold Call Forward Description The SLT user may forward telephone callsto another station VM or Hunt Group using 4 calltype criteria The SLT user may also use Follow Me Forward to extend calls at another station to this station Operation Callsto thisstation will follow the forward scheme selected To setup Call Fo...

Page 227: ...ial 2 4 xxx t xxx destination desired t time toringbefore forwarding 0 10 secs 1 20 secs 2 30 secs 3 40 secs and 4 50 secs Call Operator Call Attendant Description The system Attendant station may be easily called by one dialed digit code At default this code is 0 Operation 1 Lift handset 2 Dial 0 Conditions The code dialed for thesystem attendant 0 9 is dependent on Database Programming of Operat...

Page 228: ...tion 1 Lift handset 2 Dial xxx 6 xxx StationNumber 201 272 301 372 Group Description Ringing calls at unattended stations may be retrieved via Group Pickup code assuming that the station invoking the feature isin the same Station Group as the ringing station Operation 1 Lift handset 2 Dial 5 4 Camp On Description This feature allows you to Camp On a busy CO line and reserve that CO line for usewhe...

Page 229: ... desiredCO linenumber 700 795 Conditions An SLT station may dial accessany CO line that hasbeen allowed in database programming The dial codes0 9 are mutually exclusive When one or theother is programmed as the Operator Code the remaining isassigned for out dialing at SLT stations The CO line s permitted for outgoing selection in any CO line Group or individually aredependent on the station progra...

Page 230: ...wever usersmay also use the hook switch to disconnect the current calland request dialtone for a second call SLT Hook Flash isdivided into two programmable data fields STARTand END The START field entry determines theminimum on hook duration that will be accepted asa hook flash The END data field entry determinesthe maximum on hook duration that will be accepted asa hook flash Default The DHS L ST...

Page 231: ... after the call is placed on hold the system will give the holding party recall ring internalring for held ICM calland externalring for held CO Linecall Refer to Chapter 3 Key Station Features Operation and Programming and ReminderTime If Call Abandon isset and properly functioning callsplaced on hold willbereleased if the outside party disconnects To answer Hold Recallat an SLT lift the handset r...

Page 232: ...ercom Station Number of thedesired station Operation 1 Lift handset 2 Dial thedesired station Hunt Group or VM Group number Intrusion Privacy Description Factory default settings provide privacy for allintercom and CO line calls These calls may not be monitored or interrupted by other stations Operation 1 Lift handset 2 Dial busy extension number 3 Press 8 Last Number Redial LNR Description The La...

Page 233: ...ar Message Sent 1 Lift the handset 2 Dial 9 sss sss Stationnumber 201 272 301 372 where message was left Retrieve 1 Lift the handset 2 Dial 9 6 Send 1 Lift the handset 2 Dial sss 9 sss Stationnumber 201 272 301 372 where message is tobe left Page SLT stationscan access through the use of feature codes Internal External and All Call Paging services on the DHS L Systems When there isa messagewaiting...

Page 234: ...announcement isheard 1 Lift the handset 2 Dial 5 9 Station Group 1 Dial 4 2 Dial Group Number 01 24 System All Call 1 Lift the handset 2 Dial 425 Tenant Paging All Groups 1 Lift the handset 2 Dial 400 Port Numbering Description Adding SLTstations to the DHS Lhas the significant advantageof port gain When the SLT interfaces areinstalled 2 Port Analog Adapterand 2 PortSLT Expansion the station numbe...

Page 235: ...unction as the 2 Port Analog Adapter PCB function One 2 Port Analog Expansion may be added to the 2 Port Analog Adapter housing Table 4 2 Default StationDirectory Numbers Card Type SlotNumber Port B DST1 AST1 DST2 AST2 4 5 6 7 8 9 10 11 12 1 B1 X X 201 209 217 225 233 241 249 257 265 2 B1 X X 202 210 218 226 234 242 250 258 266 3 B1 X X 203 211 219 227 235 243 251 259 267 4 B1 X X 204 212 220 228 ...

Page 236: ...Analog Adapter and 2 Port Analog Expansion Directory Numbersare assigned to B2 channels for SLTuse at default When 2 port analog adapter isinstalled the first single line extension numberfrom that adapter is the same as the digital port extension numberinto which it is plugged The second analog extension number is the firstnumber plus100 example 201 and 301 202 and 302 Some modems are not compatib...

Page 237: ...ck station 1 Lift handset 2 Dial 9 7 PPPP PPPP currentpassword Password Change 1 Lift handset 2 Dial 9 7 PPPP pppp PPPP currentpassword pppp new password Unlock 1 Lift handset 2 Dial 9 7 PPPP PPPP currentpassword Transfer Description Transfer a callfrom your station to another station while connected to current call Useof System speed dial numbersisbased on theSLT Classof Service assignment When s...

Page 238: ...red the system ringsthe new station with external ring signal When transferring a call the held internal party becomesthe new calling party and hears Ring Back tone CO LineCallTransfer is allowed for idle or busy transfers An SLT cannot transfer a CO line call to a station that isin DND mode UCD Group Hunt Station Description Up to 24 hunt groups may be assigned Each Hunt Group can contain up to 2...

Page 239: ...l hearyourgreeting and be prompted to leave a message Once a messageis left the Voice Mail system willlight theVoice Mailbutton Operation To retrieve voice mail messages Press 6 4 Port SingleLine Telephoneports that are to beused for connection to a VoiceMail system must beassigned type VM to provide longer DTMF tones This identifiesthe port to the system software forspecial handling Default DHS L...

Page 240: ...4 20 Voice Mail Chapter 4 SLT Features and Operation ...

Page 241: ...5 HOTEL MOTEL Operator Features The information necessary for the Operator to program and operate the Hotel Motel features in the STARPLUS DHS L system is addressed in this chapter ...

Page 242: ......

Page 243: ...11 must be dialed as well To make this possible Forced LCR for Guest type stations is automatically enabled and the LCR table must be programmed for dealing with the 11 digits and the digit 9 willbe inserted for the prefix code The system must be programmed either LCR code length to 1 and theleading to 9 or Trunk Route length to be1 and the leading to be 9 Otherwise the system will not dial out em...

Page 244: ...e2 Time3 Time4 Time5 Time6 Rte1 Rte2 Rte3 Rte4 Rte5 Rte6 01 00 00 01 02 00 00 02 03 04 05 06 07 08 09 10 Note From To NONE 0 9 X Time of Week NONE 1 10 Date MM DD YY Time HH MM SS Least Cost Routing Route Table Tenant1 01 3 DMT DMT DMT DMT No Choice1 No Choice2 No Choice3 No Choice4 No 01 1 1 02 1 2 03 04 05 06 07 08 09 10 Note Choice NONE 1 24 DMT NO NONE 1 24 ...

Page 245: ...NE 1 19 Date MM DD YY Time HH MM SS Station Application Voice Mail Table VM Hunt Group 0 0 1 2 24 Prefix Table ICM VM Button NULL 4 digits maximum Transfer NULL 4 digits maximum Busy Forward NULL 4 digits maximum No_Ans Forward NULL 4 digits maximum DND Forward NULL 4 digits maximum Trunk Recall NULL 4 digits maximum Trunk Greeting NULL 4 digits maximum UCD Overflow NULL 4 digits maximum Record Di...

Page 246: ...e system will not generate another SMDR record Multiple Wake Up Calls Description The Operator Attendant is allowed to program all stations for multiple wake up calls reminders Operation The Operator Attendant programsa station reminder asfollows 1 Press FEAT 9 2 The display shows 2 Enter desired station number and press show The display shows 3 Press chg and enter the specified time in HH MM form...

Page 247: ...tatus conditions Check In Check Out Ready Maintenance Unavailable Programming The room status lamp is indicated when a station is idle and DND is disabled Forthis feature to operate HOTEL must be enabled Only theTenant Attendant can accessthis function except Maid Clean Code Operation Check In 1 Press FEAT 7 2 The display shows 2 Enter the desired station number and press save If the station direc...

Page 248: ...onsare not in Check in Check out Maintenance or Unavailable room status all the DSS BLF of those stations will be dark the COS of those stations will be 7 and the Room Status will be Room Ready 1 Press FEAT 7 1 The display shows 2 Enter the Station Directory number save A double beep is heard when Station number entered is unavailable Station Type doesnot GUEST The tenant of the station is not the...

Page 249: ... Directory number save A double beep is heard when Station number entered is unavailable The Station Type does not GUEST The tenant of the station is not thesame as the Tenant Attendant operating this function Any Room Status can be changed to Unavailable If the station directory number is valid all the DSS BLF of that station willbe red lit the COSof that stations will be reduced to 7 and the Roo...

Page 250: ... Press show The display shows Enter hunt group number 0 24 Thedisplay shows Press show The display shows Press next The display shows Press next The display shows Press next The display shows Press next The display shows VOIC E MAIL ba ck nex t show VM HUNT GROUP 0 ba ck nex t show PREFI X TABLE ba ck nex t show I CM VM _ ba ck nex t show T RANSFE R _ ba ck nex t show BUSY DIV _ ba ck nex t show N...

Page 251: ... 3 station number Feature Access Codes Description The Operator Attendant can activate or deactivate specific feature codes for any station designated as a GUEST Operation Individual and Common ABBR Speed Dialing Paging and most of thefeature access codes will not beallowed when the station typeis GUEST C LEAR VM MSG ba ck nex t show S UFFIX DGT _ ba ck nex t show DIS C DGT _ ba ck nex t show VOIC...

Page 252: ...e Press show and enterdesired station number The display shows Press show The display shows Press next The display shows Table 5 1 Feature Access Codes Guest Feature Access Code Call Forward FEAT 2 access code 1 7 Call Forward Cancel FEAT 2 access code 1 7 Do Not Disturb enable disable FEAT 4 MaidClean Code FEAT 7 1 Maintenance FEAT 7 4 station number Message Waiting Reply FEAT 96 Voice Message Wa...

Page 253: ...201 1 04 01 B1 0 0 0 1 1 STAFF 002 202 1 04 01 B1 0 0 0 1 1 STAFF 003 203 1 04 01 B1 0 0 0 1 1 STAFF 004 204 1 04 01 B1 0 0 0 1 1 STAFF 005 205 1 04 01 B1 0 0 0 1 1 STAFF 006 206 1 04 01 B1 0 0 0 1 1 STAFF 007 207 1 04 01 B1 0 0 0 1 1 STAFF 008 208 1 04 01 B1 0 0 0 1 1 STAFF 009 209 1 04 01 B1 0 0 0 1 1 STAFF 010 210 1 04 01 B1 0 0 0 1 1 STAFF 011 211 1 04 01 B1 0 0 0 1 1 STAFF 012 212 1 04 01 B1 ...

Page 254: ...5 14 Configurations Chapter 5 HOTEL MOTEL Operator Features ...

Page 255: ...ooting The STARPLUS DHS L troubleshooting procedure is a logical approach to fault identification analysis and correction The key system may generate symptoms of problems that actually occur outside of the office environment ...

Page 256: ......

Page 257: ...e applied to the telephone instrument underside in a small sample area to assure that the desired resultsare obtained beforeproceeding Failures Problemssuch as system restarts from temporary ACpower interruption fading from the long distancecarrier or dropped calls caused by internal user randomly pressing holding CO Line buttons all are common situationsthat are not the result of a system compone...

Page 258: ...tion switch is not inthe ON position when the KSU is powered the Power Up Initializationsequence at the end of Chapters2 3 shouldbe followed If the system was properly initialized proceedto Step 2 2 Power up and observe system recovery The system power should remain off for a least 5 secondsfor this test If no heartbeat is seen proceed to Step 3 3 Power down detach all stationcabling and power up ...

Page 259: ...station If none power up removeall cross connect wiringthat run between the Module 66 block and the station cable 66 block 3 Connect one station directly to theModule 66 block station pair Shorted station cable If the key telephone power up is normal inspect repair or replace the station cable Shorted KSU MDF cable If the key telephone does not power up inspect repair or replace the cable from the...

Page 260: ...one commoncable If a keytelephone is not receiving clear 2B D signal from KSU test as follows Test cable witha known goodkeyset Check wiring cables and connectors Replace card Check AC voltage Table 6 4 Key Telephone cannot be heard Symptom Diagnostic Aid Cause Corrective Action Other partycannot hear you handset Key Telephone other station Component failure 1 Verify MUTE Btn LED is not lit 2 Lift...

Page 261: ...fective the original handset is probably okay If ICM dial tone still cannot be heard replace keytelephone Table 6 6 Speakerphone cannot be heard Symptom DiagnosticAid Cause Corrective Action Other partycannot hear youonyour speaker phone Key telephone other station Connections component failures 1 Verify MUTE is not lit 2 Press SPKR and listen for tone over the speaker 3 Call a knowngood workingst...

Page 262: ...problem If static only on outside CO calls do other stations hear similar static noise If other stations hear static is it only onone CO line Which one If on several CO lines the Telco may have a wet cable Disconnect the CO line from theKSU and usinga dial test handset buttset place a call and listen for static If noise is present contact the Telco KSU MDF wiring If noise is present only when the ...

Page 263: ...e Holdindication at all telephones and restores the line to idle User error Auto Hold Allow may be enabled at a station that is unsure of the proper operation of this feature If so insure that inside users do not accidentally place callsonHoldwhile skippingfrom one CO line to another refer to the Key telephone User Guide By programmingAuto Hold Deny code F94 at the abusingstations incoming CO line...

Page 264: ...User Guide and understands feature button programming 2 Compare the current system database andstationfeature button programming withthe completed programming worksheets Feature button program memory is retained at the KSU The memory is protected bya Ni Cad or Nickel Metal Hydride battery If system power isremoved for longer thanseven 7 days all system database programming maybe lost anddefault da...

Page 265: ...mer specific programming applications prior to actual system programming For several database fields some forms do not provide an entry area for all possible programming since the majority of installation applications will not require changes to all data in all program fields ...

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Page 267: ... 201 272 301 372 CO Line 700 795 CO Line Group 1 24 Hunt Group 430 453 Table A 2 CO Line Data DATA FIELD RANGE CO Line Numbers DEFAULT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 Dialing Type Tone Pulse Tone Call Abandon Y N N CO Line Type CO PBX Open Empty CO Loud Bell Y N N CO Line Group 1 24 1 Private To 201 272 301 372 Empty Toll Overr...

Page 268: ...ULT 201 301 202 302 203 303 204 304 205 305 206 306 207 307 208 308 Day COS 0 7 0 Night COS 0 7 0 CO Line Assignment Port 1 Tenant 1 Y N Y 2 1 Y N Y 3 1 Y N Y 4 1 Y N Y 5 1 Y N Y 6 1 Y N Y 7 1 Y N Y 8 1 Y N Y CO Line Receive Assignment Port 1 Tenant 1 Y N Y 2 1 Y N Y 3 1 Y N Y 4 1 Y N Y 5 1 Y N Y 6 1 Y N Y 7 1 Y N Y 8 1 Y N Y ...

Page 269: ... 204 304 205 305 206 306 207 307 208 308 CO Line Ring Assignment 700 day night both none Station 100 Both 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 Account Code Forced Y N N Station Group 1 24 1 Warning Tone Y N N Drop Time out Y N N Station Position 201 272 301 372 201 272 301 372 VM Port Y N N DSS Owner 201 272 301 372 none ...

Page 270: ...ime 0 10 30 60 90 30 Park Remind 30 60 90 120 150 180 30 Pause Time 1 8 2 PBX Auto Pause 0 9 1 Dialing Ratio Tone Time 90 120 150 90 Dialing Ratio Inter Digit Time 400 800 800 VM DialingRatio Tone Time 60 90 120 150 120 VM Dialing Ratio Inter Digit Time 60 90 120 150 120 Warning Time 30 5 Recall Time 16 30 60 90 120 30 SLT Hook FlashStart 60 100 200 300 1400 200 SLT Hook FlashEnd 100 200 300 1500 ...

Page 271: ... 9999 Empty DISA Line Y N N Day COS 0 7 0 Night COS 0 7 0 Service never day night always Always Talk Time 1 15 5 Table A 3 CO Line Attributes DATA FIELD RANGE CO LINE NUMBERS DEFAULT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 CO Preset Fwd Timer 10 16 23 30 60 30 CO Dest STATION 201 272 301 372 Hunt Grps VM Grps Empty COVM ID 000000 99999...

Page 272: ...0 None 201 272 301 372 None Outgoing 0 None 201 272 301 372 None Service never day night always Always Talk Time 1 15 5 UnsupervisedConference Time 1 15 1 Operator Code 0 9 0 UnsupervisedConference Y N Y Auto Busy Redial ABR Attempts 0 99 8 ABR Interval 30 60 90 120 60 Tone Detect Time 0 9 4 Call Abandon Active Call 50 2500 600 HeldCall 50 2500 600 Ring Alt PositionTimer 30 60 90 120 150 180 30 ...

Page 273: ...mber 1 430 453 Empty 2 430 453 Empty 3 430 453 Empty 4 430 453 Empty 5 430 453 Empty 6 430 453 Empty 7 430 453 Empty 8 430 453 Empty 9 430 453 Empty 10 430 453 Empty 11 430 453 Empty 12 430 453 Empty 13 430 453 Empty 14 430 453 Empty 15 430 453 Empty 16 430 453 Empty 17 430 453 Empty 18 430 453 Empty 19 430 453 Empty 20 430 453 Empty 21 430 453 Empty 22 430 453 Empty 23 430 453 Empty 24 430 453 Em...

Page 274: ... Y N N 8 707 Y N N 9 708 Y N N 10 709 Y N N 11 710 Y N N 12 711 Y N N 13 712 Y N N 14 713 Y N N 15 714 Y N N 16 715 Y N N 17 716 Y N N 18 717 Y N N 19 718 20 719 21 720 22 721 23 722 24 723 Voice Mail ICM Prefix 0000 9999 P Empty XFR Prefix Empty RecordDGT Empty ICM Suffix 00 99 P Empty XFR Suffix Empty Disc Digits 00000000 99999999 P Empty Table A 5 SystemApplication Data DATA FIELD RANGE NEW DAT...

Page 275: ...onData CO CALL DESCRIMINATION Interval default shown FROM 10digits max TO 10digitsmax DAY ALLOWED COS NIGHT ALLOWED COS 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 001 0 9 Y N N N N N N N Y N N N N N N N 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 ...

Page 276: ...7 028 029 030 031 032 033 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 Table A 6 Restriction Data Continued CO CALL DESCRIMINATION Interval default shown FROM 10digits max TO 10digitsmax DAY ALLOWED COS NIGHT ALLOWED COS 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 ...

Page 277: ...2 053 054 055 056 057 058 059 060 061 062 063 064 065 066 067 068 069 070 071 072 073 074 075 Table A 6 Restriction Data Continued CO CALL DESCRIMINATION Interval default shown FROM 10digits max TO 10digitsmax DAY ALLOWED COS NIGHT ALLOWED COS 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 ...

Page 278: ...7 078 079 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 095 096 097 098 099 100 Table A 6 Restriction Data Continued CO CALL DESCRIMINATION Interval default shown FROM 10digits max TO 10digitsmax DAY ALLOWED COS NIGHT ALLOWED COS 0 1 2 3 4 5 6 7 0 1 2 3 4 5 6 7 ...

Page 279: ...etter Type 0 1 2 3 4 5 0 Attendant 201 272 301 372 201 301 Alternate 201 272 301 372 Empty System Alarm 1 00 00 23 59 Empty 2 00 00 23 59 Empty 3 00 00 23 59 Empty 4 00 00 23 59 Empty 5 00 00 23 59 Empty 6 00 00 23 59 Empty 7 00 00 23 59 Empty 8 00 00 23 59 Empty Night Start 00 00 23 59 17 00 Night End 00 00 23 59 08 00 DB Programming Password xxxxxx x 0 9 ...

Page 280: ...er Names 201 0 9 A Z a z Null 202 0 9 A Z a z Null 203 0 9 A Z a z Null 204 0 9 A Z a z Null 205 0 9 A Z a z Null 206 0 9 A Z a z Null 207 0 9 A Z a z Null 208 0 9 A Z a z Null Programmed Msgs Outgoing 16 Alphanumeric Call Operator 16 Alphanumeric Call Home 16 Alphanumeric Call School 16 Alphanumeric Visitors Waiting 16 Alphanumeric Urgent 16 Alphanumeric Come See Me Table A 7 Resource Data DATA P...

Page 281: ...6 Alphanumeric Out Of Office 16 Alphanumeric On Vacation BGM Y N N Data Link For Future Use N A N A RMT X_rate PC 110 300 600 1200 2400 4800 9600 19200 9600 Program Port BPS 4800 9600 19200 SMDRx_rate 110 300 600 1200 2400 9600 SMDR Port BPS 4800 9600 19200 Hour Mode 12 24 12 Dial Tone Detect Y N N Dial Wait Time 0 8 0 Modem Port 200 200 Table A 7 Resource Data DATA PARAMETER RANGE CUSTOMER DATA D...

Page 282: ...50 675 601 626 651 676 602 627 652 677 603 628 653 678 604 629 654 679 605 630 655 680 606 631 656 681 607 632 657 682 608 633 658 683 609 634 659 684 610 635 660 685 611 636 661 686 612 637 662 687 613 638 663 688 614 639 664 689 615 640 665 690 616 641 666 691 617 642 667 692 618 643 668 693 619 644 669 694 620 645 670 695 621 646 671 696 622 647 672 697 623 648 673 698 624 649 674 699 ...

Page 283: ...B Part Numbers This chapter contains the basic and optional part numbers used for the STARPLUS DHS L Systems ...

Page 284: ......

Page 285: ... SP7032 00 Single Line Interface Board 16 circuit SP7033 16 Single Line Interface Board 16 circuit w msgwaiting lamp SP7033 00 Miscellaneous Service Board SP7035 00 DTMF Receiver Tone Detect Card SP7035 10 Power Supply Unit SP7071 00 2 Port Analog Adapter SP7420 00 2 Port Analog Expansion SP7440 00 Dark Gray Executive Key Telephone SP7314 71 Dark Gray Enhanced Key Telephone SP7312 71 Off White Exe...

Page 286: ...B 4 Basic Optional Equipment Appendix B Part Numbers ...

Page 287: ... Backup 2 30 bksp 3 4 Busy Lamp Field BLF 3 48 3 49 C Call Abandon 3 49 Time 3 49 Call Back 3 50 4 5 Call Brokering 4 6 Call Discrimination 3 52 3 77 Call Forward Busy 3 55 4 6 Busy No Answer 3 55 Cancel 3 56 4 6 CO Line Preset 3 60 Direct All Call 3 58 4 6 Display 3 53 DND Forward 4 7 External ECF 3 56 External Forward 4 7 Follow Me 3 58 Follow Me Call Forward 4 7 Follow To 4 7 Intercom Forced 3 ...

Page 288: ...3 116 Recall 3 117 Receive Assign 3 76 Ringing 3 146 Signaling 3 78 Specific Line 4 9 Tenant Group 3 75 Toll Override 3 52 Tone Detect 3 130 Transfer 3 117 3 132 Troubleshooting 6 9 Type Assignment 3 79 Warning Tone 3 146 Common Control COM 2 10 Conference Supervised 3 80 Unsupervised 3 81 CO Use Indication 3 80 D Database Password 3 6 Day Night Service 3 83 3 113 DHS L 2 Port Analog Adapter 2 18 ...

Page 289: ...g Equipment Optional 2 46 F FCC Registration Numbers 2 25 Feature Access Codes 5 11 Feature Button Copy 3 88 Inquiry 3 88 Programming 3 89 Feature Upgrade Procedure 2 51 Federal Communications Commission FCC 1 3 Flash 4 10 SLT 4 10 Time 3 91 Flexible Line Assignment 3 92 Receive Assignment 3 92 Ring Assignment 3 92 Forced Tone Ringing 3 93 G General Conventions 3 3 General Site Considerations 2 27...

Page 290: ...Me 3 114 Meet Me SLT 4 14 Station Group SLT 4 14 System All Call SLT 4 14 Part Numbers B 3 Password 3 6 Change SLT 4 17 Pause 3 115 PBX Flash SLT 4 10 Peripheral Cards 2 12 16 Circuit SLT Card 2 14 DTIB 16 2 14 DTIB 8 2 13 DTMF Receiver 2 12 LCOB 8 2 13 T1IB 2 12 Power Supply 2 7 Preset CO Line Transfer 3 60 Privacy Release 3 101 Privacy Release RLS Tone 3 103 Private Line 3 116 Private To 3 116 P...

Page 291: ...ed Dial ABBR 4 16 Station 4 17 Transfer 4 17 Troubleshooting 6 5 UCD Group Hunt 4 18 Site Considerations 2 27 SLT Hot Line 4 11 Message 4 13 Page 4 13 Soft Button Prompts 3 4 Speaker Volume 3 146 Specifications 2 20 Speed Dial ABBR Pause 3 115 SLT 4 16 System 3 119 Static Noise During Conversation 6 8 Station Co Line Assign 3 74 Copy 3 123 COS 3 73 3 74 Distinctive Ring 3 85 Drop Time Out 3 124 Fe...

Page 292: ... Troubleshooting Button Programming 6 10 Central Processor Unit CPU 6 4 CO Line 6 9 CPU Power LED 6 3 Digital Key Telephone 6 5 Digital Key Telephones 6 6 6 7 SLT 6 5 Speaker 6 7 Two Port Analog Adapter 2 48 U UCD Group Hunt 3 133 SLT 4 18 User Name Programming 3 135 Saved Number Redial USNR 3 136 V Voice Announce 3 137 Voice Mail 3 138 3 147 Button 3 141 Integration 3 142 Monitor 3 143 Port 3 144...

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Page 294: ...www vodavi com 2001 Vodavi Technology Inc Vodavi is a registered trademark of Vodavi Technology Inc ...

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