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SPORTDOG.COM
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not,
please contact the Customer Care Center at 1-800-732-0144 or visit our website at www.sportdog.com.
PROBLEM
SOLUTION
My handheld transceiver does not turn on.
Check that battery is not dead.
Refer to “Charge the Handheld Transceiver” to charge
the battery in the handheld transceiver.
My dog is not responding when I press a STIM button.
Check to see if the E-collar module has been turned on.
• If your range has reduced from the first time you
have used it, please check to see if the battery is
low in either the handheld transceiver or E-collar
module.
• Many factors can impact the range you have with
the TEK SERIES® Location and Training System.
For a list of these factors, please refer to “How the
System Works”.
• You can verify the E-collar module is delivering
stimulation to your dog by placing the test light,
enclosed in your kit, on the contact points. Please
refer to the “Test Light Instructions” section for
details.
• Increase the stimulation level. Refer to “To Find
Your Dog’s Recognition Level for Your Dog” for
more information.
• Make sure the contact points are placed snugly
against your dog’s skin. Refer to “Fit the Collar
Receiver” for more information.
• You may need to switch to the longer contact points
included with your system or trim the hair beneath
the contact points.
• If you notice your operating time dropping to
about half the original time, your E-Collar module
battery needs to be replaced. Contact the Customer
Care C
Enter
to purchase a new one.
The collar receiver will not turn on.
Make sure the E-Collar module has been charged. The
E-collar module will charge in 2 hours.
The collar receiver is not responding to the handheld
transmitter.
• Verify the E-Collar module has been turned on.
Refer to “Prepare the E-Collar Module”.
• Refer to “Pair Collars to the Handheld Transceiver.”
