User’s Manual
56
6.2 Troubleshooting
If you encounter any problem when you’re using this wireless network card, don’t panic!
Before you call your dealer of purchase for help, please check this troubleshooting table,
the solution of your problem could be very simple, and you can solve the problem by
yourself!
1. I can’t find any wireless access point / wireless device in ‘Site Survey’ function.
Answer:
1. Click ‘Rescan’ for few more times and see if you can find any wireless access point or
wireless device.
2. Please move closer to any known wireless access point.
3. ‘Ad hoc’ function must be enabled for the wireless device you wish to establish a direct
wireless link.
4. Please adjust the position of network card (you may have to move your computer if
you’re using a notebook computer) and click ‘Rescan’ button for few more times. If you
can find the wireless access point or wireless device you want to connect by doing this,
try to move closer to the place where the wireless access point or wireless device is
located.
4.
Nothing happens when I click ‘Launch config utilities’
Answer:
1. Please make sure the wireless network card is inserted into your computer’s USB port. If
the Ralink configuration utility’s icon is black, the network card is not detected by your
computer.
2. Reboot the computer and try again.
3. Remove the card and insert it into another USB port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
5.
I can not establish connection with a certain wireless access point
Answer:
