SonicWALL TZ 180, Recommends Manual

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Troubleshooting TZ 180 Configuration and Settings Issues
13 SonicWALL TZ 180 Recommends Guide
Troubleshooting TZ 180 Configuration and Settings
Issues
This section provides troubleshooting information for the six most common issues reported by SonicWALL
technical support for the TZ 180 security appliance running SonicOS Standard firmware. If you need to
troubleshoot an issue that is not listed below, or if the suggestions below do not resolve your issue, visit
SonicWALL’s support Web site at www.sonicwall.com to review the SonicOS Administrator’s Guides and
technotes. Another resource is SonicWALL’s interactive online Knowledge Portal.
Note
The six issues listed below have detailed technotes available on www.sonicwall.com.
This section provides troubleshooting for the SonicWALL TZ 180 security appliance. This section contains
the following subsections:
• DMZ/OPT Port Troubleshooting, page 14
–
Symptom: I Am Having Problems Installing a Public Server on the DMZ/OPT Port, page 14
– Symptom: I Have One Public WAN IP Address, the TZ 180 Is Already Using the HTTP and
HTTPS Ports for Management, and the Ports Are Needed for an Internal Server, page 15
–
Symptom: I Want to Assign a Unique Public IP Address to the Resource on the OPT Interface,
page 16
– Symptom: Internal Users Are Having Problems Accessing the Server on the OPT Port, page 16
–
Symptom: Users Across a Site-to-Site VPN Tunnel Unable to Access a Server on the OPT
Interface, page 16
• Global VPN Client Troubleshooting, page 16
–
Symptom: GlobalVPN Clients Are Unable to Access the Server on the OPT Interface, page 16
– Symptom: I Cannot Get the Global VPN Client Working, page 17
–
Symptom: The GlobalVPN Client Asks for a Key on First Connection, page 18
– Symptom: The GlobalVPN Client Displays a Tmeout with a DHCP Error, page 18
–
Symptom: The GlobalVPN Client Has Connectivity Issues or Reports Unusual Messages upon
Failure, page 18
– Symptom: GlobalVPN Users Have Problems Accessing Microsoft Networking Resources over the
Connection, page 18
•
Registration Troubleshooting, page 18
– Symptom: I Am Having Registration Problems with the TZ 180, page 18
–
Symptom: The Appliance Is Reporting that the Security Appliance Is Already Registered, page 19
– Symptom: The Appliance Reports that the Connection Timed Out, page 19
•
VPN Troubleshooting, page 19
– Symptom: I Cannot Get Site-to-Site VPN to Work, page 19
–
Symptom: Phase 1 Settings Are Identical on Both Sides, but the Log Displays a Failure in Phase 2,
page 22
– Symptom: General, Phase 1, and Phase 2 Settings All Seem Correct on Both Sides but It Still Does
Not Negotiate, page 23