Troubleshooting TZ 180 Configuration and Settings Issues
17
SonicWALL TZ 180 Recommends Guide
Symptom: I Cannot Get the Global VPN Client Working
Verify that the TZ 180 has licenses for the GlobalVPN client. The appliance does not have default licenses
for SonicWALL’s Global VPN client (GVC), so the appropriate licenses must be purchased and installed.
Navigate to the
System > Status
page and review the
Security Services
section. As an example, the TZ
180 shown in
does not have GVC licensed.
Figure 9
TZ 180 with No Global VPN Licenses
Verify that You Have Not Exceeded the Active License Count
Licenses for the Global VPN client are used on a concurrent basis and not on a per-user basis, which means
while you may have 40 unique users installed, if you only had a 10 user GVC license, only 10 of those users
could connect at once. Determine the maximum “peak” number of users and plan appropriately. You do
not need to get a license for every unique user, but you do need enough licenses to support your peak of
concurrent users.
Verify that GVC Is Enabled
Navigate to the
VPN > Settings
page and verify that the box next to
Enable
is checked, then click the
Apply
button in the upper-right-hand corner. Verify that global VPN capability is enabled.
Verify that the GVC Policy is Configured Correctly
There are a number of important settings on this policy. It is recommended that you download the GVC
technote from the SonicWALL support site at
http://www.sonicwall.com
, for full details on this topic.
