Registering and Enabling Support
7
SonicWALL TZ 180 Recommends Guide
Step 13
Navigate to
System > Diagnostics
. Check all four boxes and generate the Tech Support Report. Save the
file, which contains the serial number, auth code, registration code, and all other administrator settings, to
your computer.
Step 14
Make a note of the serial number of the appliance, the authorization code, the registration code, the name
and password of the MySonicWALL account the appliance is registered under, and the date when the
software support contract expires for the appliance.
Save all files on a secure network resource that is backed up on a regular basis. Refer to
and Recovery Solutions” section on page 28
for information about how a SonicWALL CDP appliance to
perform this task.
If any problems occur, restore using the backup snapshot. If this fails, reload the firmware and preferences
manually using SafeMode.
Step 15
If you found and downloaded a more recent firmware version, navigate to the
System > Settings
page on
the management interface and click on the
Upload New Firmware…
button. Click
Browse
and find the
firmware file you downloaded.
Step 16
After approximately two days, if the new firmware has had no issues, copy the new files. Refer to the backup
section above and save a copy of the new firmware and the new settings, making sure to differentiate them
from the older versions. It is recommended that you keep multiple sets of ‘known-good’ firmware.
