42 | APPENDIX C: TROUBLESHOOTING
SYMPTOM:
I get a message like
NETWORK NOT RESPONDING
or
CHECK OPERATOR SERVICES
on my phone.
POSSIBLE REASON
SOLUTION
The GSM account needs updating.
Call your GSM service provider.
SYMPTOM:
I get disconnected in mid-session.
POSSIBLE REASONS
SOLUTION
The GSM signal has faded, or you
have left the GSM coverage area.
Raise the phone antenna. If you
still don’t get digital coverage,
return to the coverage area to call
Your phone battery died.
Recharge or replace the battery.
The data cable is loose or
detached.
Securely fasten the data cable.
The modem you are calling is out
of service.
Contact your Internet Service
Provider or corporate network
support to verify the status of their
server and modems.
Your call was dropped.
Try the call again.
You were automatically
disconnected due to inactivity.
Some software will end a call after
some inactivity. Disable or change
the automatic disconnect feature.
SYMPTOM:
I cannot configure SMS Services.
POSSIBLE REASONS
SOLUTION
You are in the middle of an active
data call.
End the data call and try
configuring again.
SYMPTOM:
When I try to send an SMS message,
NO MATCHING
ENTRY WAS FOUND
for the number.
POSSIBLE REASONS
SOLUTION
Your SMS number is not in the
contact list.
In
Inbox
, go to
Services
,
Options
,
then tap on the
Address
tab. In the
In Contacts, get addresses from:
drop list, select
None
, then tap
OK
.
