APPENDIX C: TROUBLESHOOTING | 41
SYMPTOM:
My computer dials but cannot connect.
POSSIBLE REASONS
SOLUTION
Your software is set up for a
modem other than the GSM phone.
Configure your software for your
GSM phone as the modem.
You are dialing the wrong number.
Check the number, including the
area code. Verify the number with
your Internet Service Provider or
corporate network support.
The number you are dialing is long
distance.
Check the area code of the number
you are dialing. You may need to
add a 1 for long distance.
The modem you are calling is out
of service.
Contact your ISP or office network
support to verify the status of their
server and modems.
You have left the GSM coverage
area.
Raise the phone antenna and check
the display. If digital coverage is
still not accessible, return to the
coverage area to place your call..
Your user name and/or password
are incorrect.
Enter the correct information.
SYMPTOM:
My phone shows that the call connected, but my
communications software does not.
POSSIBLE REASONS
SOLUTION
The call took so long to connect
that the software timed out.
Increase your software’s time-out
interval and try calling again.
SYMPTOM:
My communications software shows that the call is
connected, but my phone does not.
POSSIBLE REASONS
SOLUTION
Your call was dropped, but your
software is still waiting to connect.
Cancel the call from your software
and try again.
