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PPENDIX
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T
ROUBLESHOOTING
Troubleshooting Chart
Troubleshooting Chart
Symptom
Action
Cannot connect
using Telnet, Web
browser, or SNMP
software
•
Be sure to have configured the agent with a valid IP
address, subnet mask and default gateway.
•
Check that you have a valid network connection to
the switch and that the port you are using has not
been disabled.
•
Check network cabling between the management
station and the switch.
•
If you cannot connect using Telnet, you may have
exceeded the maximum number of concurrent
Telnet sessions permitted. Try connecting again at a
later time.
Can’t access the
on-board
configuration
program via a serial
port connection
•
Be sure to have set the terminal emulator program
to VT100 compatible, 8 data bits, 1 stop bit, no
parity and 19200 bps.
•
If the switch is configured for Auto (baud rate
detection), the terminal emulator program must be
set at 2400~19200 baud, 8 data bits, 1 stop bit, no
parity, and flow control set to none. Also, you must
first press the Enter key once to set the data rate and
initialize the connection.
•
Check that the null-modem serial cable conforms to
the pin-out connections provided in Appendix B.
Forgot or lost the
password
•
Contact SMC Technical Support for help.
Summary of Contents for TigerSwitch SMC6948L2
Page 2: ......
Page 16: ...SWITCH MANAGEMENT 1 6...
Page 82: ...USING THE SYSTEM CONFIGURATION PROGRAM 2 66...
Page 86: ...WEB BASED MANAGEMENT 3 4 changes by pressing the browser s refresh button...
Page 136: ...WEB BASED MANAGEMENT 3 54...
Page 148: ...ADVANCED TOPICS 4 12...
Page 152: ...TROUBLESHOOTING A 4...
Page 156: ...PIN ASSIGNMENTS B 4...
Page 164: ...INDEX Index 4...
Page 165: ......