SMC Networks EliteConnect SMCE21011, User Manual, Page: 241 / 258

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A
T
ROUBLESHOOTING
D
IAGNOSING
LED I
NDICATORS
B
EFORE
C
ONTACTING
T
ECHNICAL
S
UPPORT
Check the following items before you contact local Technical Support.
1.
If wireless clients cannot access the network, check the following:
■
Be sure the access point and the wireless clients are configured with
the same Service Set ID (SSID).
■
If authentication or encryption are enabled, ensure that the wireless
clients are properly configured with the appropriate authentication
or encryption keys.
■
If authentication is being performed through a RADIUS server,
ensure that the clients are properly configured on the RADIUS
server.
■
If authentication is being performed through IEEE 802.1X, be sure
the wireless users have installed and properly configured 802.1X
client software.
Table 31: LED Indicators
Symptom Action
POWER/ DIAG/FAIL LEDs
are off
◆
The AC power adapter may be disconnected. Check
connections between the SMCE21011, the power adapter,
and the wall outlet.
◆
The PoE cable may be disconnected. Check connections
between the SMCE21011 and the PoE power source.
LAN LED is off
(when port connected)
◆
Verify that the SMCE21011 and attached device are powered
on.
◆
Be sure the cable is plugged into both the EAP8518A and
corresponding device.
◆
Verify that the proper cable type is used and its length does
not exceed specified limits.
◆
Check the cable connections for possible defects. Replace the
defective cable if necessary.
WLAN LED is off ◆
There is no detected signal from the 802.11a/n, or 802.11b/
g/n radio. Check connections and the management interface.