SMC Networks 8606SX - annexe 1, Management Manual

Page: 135 / 152

A-1
A
PPENDIX
A
T
ROUBLESHOOTING
Troubleshooting Chart
Tr oubleshooting Chart
Symptom Action
Cannot connect
using Telnet, Web
browser, or SNMP
software • Be sure to have configured the agent with a valid IP
address, subnet mask and default gateway.
• Check that you have a valid network connection to
the switch and that the port you are using has not
been disabled.
• Check network cabling between the management
station and the switch.
• If you cannot connect using Telnet, you may have
exceeded the maximum number of conc urrent
Telnet sessions permitted. Try connecting again at a
later time.
Can't access the
on-board
configuration
program via a serial
port c onnection • Be sure to have set the terminal emulator program
to VT100 c ompatible, 8 data bits, 1 stop bit, no
parity and 19200 bps.
• If the switch is c onfigured fo r Auto (baud rate
detection), the terminal emulator program must be
set at 2400~19200 baud, 8 data bits, 1 sto p bit, no
parity, and flow c ontrol set to none. Also, you must
first press th e Enter key once to set the data rate and
initialize the connec tion.
• Check that the null-modem serial cab le c onforms to
the pin-out connections provided in Appendix B.
For got or lost the
passwo rd • Contact SMC Tech nical Support for h elp.