CHAPTER 6
TROUBLESHOOTING
46
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Standby light
Interactive flat panel
status
Issues
Solutions
Solid white
On with no touch
control
There’s no touch control.
l
Use SMART Board Diagnostics,
which is available from
SMART Settings (see page 57), to
troubleshoot the issue.
l
Ensure that the USB cables are
connected as shown in the
installation instructions
(see page 10).
On with touch control
The displays are blank.
l
Press the
Input Select
buttons
on the front control panels
until you select
HDMI
.
l
Ensure that the HDMI cables are
connected as shown in the
installation instructions
(see page 10).
The image is unstable or
unfocused.
Secure the HDMI cables at both
connection points.
The image is too light, too
dark or has poor quality
issues.
Adjust the Picture options (see
page 68).
There is a persistent image
on one of the screens.
Turn off the affected interactive flat
panel and leave it turned off for as
long as the image was on the
screen.
When participants touch the
interactive flat panels, the
touch point is in the wrong
location.
l
Ensure participants are touching
the screens at right angles (see
).
l
Orient the interactive flat panels
(see page 15).
An area of one of the
screens doesn’t respond to
participants’ touch.
OR
When participants draw
digital ink, the lines are
broken.
l
Ensure nothing is taped to the
screens.
l
Remove obstructions from the
reflective tape channels.
l
Ensure participants use consistent
pressure while drawing digital ink.
l
Close blinds or shades or dim light
sources.
l
Calibrate the interactive flat panels
(see page 14).
Participants try to erase
digital ink with the erasers,
but draw more digital ink
instead.
Ensure participants increase the
initial contact area of the erasers.