CHAPTER 6
TROUBLESHOOTING
48
smarttech.com/kb/170819
Lights
Interactive flat panel
status
Issues
Solutions
Power:
Solid amber
Touch system:
Off
Standby mode
The interactive flat panels
don’t turn on when
participants enter the room.
l
Enable presence detection (see
page 65).
l
Reduce the room temperature to
increase the difference between
the ambient temperature and
human body temperature.
l
Ask participants to move closer to
the interactive flat panels or make
bigger motions.
l
Remove any glass, acrylic or other
material between participants and
the presence detection sensors.
The interactive flat panels
are turning on after they’ve
been turned off.
l
Increase the re-enable time, which
is the interval before the presence
detection sensors start detecting
motion again.
l
Close any blinds or shades to
prevent sunlight from hitting the
presence detection sensors.
The interactive flat panels
are turning on when
participants aren’t present.
l
Remove sources of major
temperature fluctuation (humidifier
emission, air conditioning, heating
system).
l
Close any blinds or shades to
prevent sunlight from hitting the
presence detection sensors.
Power:
Solid green
Touch system:
Flashing amber
(quickly)
Turning on
The status lights continue
flashing amber (quickly) for
more than one minute.
Turn the interactive flat panels off
(see page 13), wait a few minutes
and then turn the interactive flat
panels back on.
Power:
Solid green
Touch system:
Flashing amber
(slowly)
Updating firmware
The status lights continue
flashing amber (slowly) for
more than five minutes.
Turn the interactive flat panels off
(see page 13), wait a few minutes
and then turn the interactive flat
panels back on.
Power:
Solid green
Touch system:
Flashing or solid green
On with no touch
control
There’s no touch control.
l
Use SMART Board Diagnostics,
which is available from
SMART Settings (see page 57), to
troubleshoot the issue.
l
Ensure that the USB cable is
connected as shown in the
installation instructions
(see page 10).
