IDP 600 Terminal Series - Hardware Guide
© SkyWave Proprietary 39 T200, Version 02
6
Troubleshooting the Terminal
The following section contains troubleshooting information for the Solution Provider
(SP) to provide to end users.
6.1
Terminal Does Not Register or Report
On application of external power the terminal should register with the satellite and send a
report.
Note:
The terminal must be visible to the satellite to register with the network and
registration normally takes a few minutes.
If the terminal fails to register or report:
Ensure that the antenna has a clear line of sight to the satellite. The terminal must
operate outdoors and be unobstructed by buildings, forest canopy, and rock cuts.
Check that no objects or debris are on the antenna (i.e., atop the terminal) and
blocking transmission.
Verify with your SP that the terminal is assigned to your account and registered
(i.e., that it is sending and receiving) and that the SkyWave IsatData Pro network
is operating properly.
Check the condition of the power cable.
Replace the device, if the above checks fail to uncover the problem.
Summary of Contents for IDP-680
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