Magna Carta FacilityPro POS 3000 Installation And User Manual Download | Manualshive

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FacilityPro POS 3000 Installation and User Manual

File name:

MAN9 PS3000 UKED 4512.doc

Revision date:

17-12-2009

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Summary of Contents for FacilityPro POS 3000

Page 1: ...FacilityPro POS 3000 Installation and User Manual File name MAN9 PS3000 UKED 4512 doc Revision date 17 12 2009 ...

Page 2: ...na Carta Chipcard Solutions All rights reserved Magna Carta FacilityPro FacilityPro Manager Comet de FacilityPro Manager logo are either registered trademarks or trademarks of Magna Carta Chipcard Solutions in de Netherlands and or other countries All other product names are trademarks or registered trademarks of their respective owners ...

Page 3: ...the terminal 17 4 3 Configuring with the Magnabox menus 17 4 4 Configuring with a web browser http 18 5 ACTIVATING CHIPKNIP ON THE FACILITYPRO POS 3000 21 6 OPERATION OF THE FACILITYPRO POS 3000 22 6 1 Turning on the FacilityPro POS 3000 22 6 2 Electronic payment at the FacilityPro POS 3000 22 6 3 Viewing the balance on a card 23 7 TRANSMITTING CHIPKNIP PAYMENTS TO EQUENS 24 8 PROBLEM SOLVING 25 8...

Page 4: ...AN9 PS3000 UKED 4512 doc 4 8 6 Display shows YOUR CARD IS NOT USABLE 26 8 7 Display shows YOUR CARD DOESN T RESPOND 27 8 8 Chipknip problems 27 8 8 1 Display shows BUITEN GEBRUIK BETAAL ANDERS 27 8 8 2 Display shows STORING NEEM UW PAS 28 ...

Page 5: ...pacity etc you are referred to the data sheet of the FacilityPro POS 3000 When the text presents an enumeration that does not represent instructions to be carried out this enumeration will be presented as follows each item identified by a number and a bracket 1 First point 2 Second point etcetera When the text presents instructions on how to perform the various tasks these instructions always have...

Page 6: ... to different card holders FacilityPro is available for contact cards as well as contactless cards Presently supported contact cards are JavaCard IBM MFC and legacy Bull Scot5 Gemclub Micro FacilityCard Multi Card Smart Presently supported contactless cards are Mifare Classic Mifare DESFire and contactless JavaCards Terminals are prepared for Mifare Plus LEGIC cards are also supported and require ...

Page 7: ...ata stored includes the cost centre allowing for through billing For further details on FacilityPro Manager you are referred to the datasheet for this product The FacilityPro POS 3000 can communicate with FacilityPro Manager via Ethernet LAN or via mobile or analogue telephone network using a GSM GPRS or PSTN modem except SoloPro terminals Terminals can also operate stand alone Communication with ...

Page 8: ... to the Magnabox installation and user manual on the Magna Carta website 2 Box with card reader type Atlas 4 Standard a 4 button Atlas on mounting plate b Accessory bag with key for Atlas 3 plugs S6 3 screws DIN7981 4 8x25 mm c A6 paper with a list of What s in the box and a link to the Atlas installation and user manual on the Magna Carta website 3 Application box a Power supply for Magnabox b At...

Page 9: ...9 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc Your FacilityPro POS 3000 PS3042 includes additional items 1 antenna with SMA connector 2 GSM GPRS modem built into the Magnabox ...

Page 10: ...e Atlas installation and user manual 6 Insert an RJ 12 connector of the second modular cable into the port READER1 of the Magnabox 7 Slide the base off the Atlas card reader and insert the other RJ12 connector of this cable through the hole in the base into the port 1 of the Atlas and slide the base of the Atlas back on 8 Install the card reader on a smooth surface usually the counter where the cu...

Page 11: ...ur ways 1 Using a button on the Magnabox to program the standard configuration if you want to use your FacilityPro POS 3000 for testing with Magna Carta test cards or to accept Chipknip only4 2 With FacilityPro Manager to create a site specific configuration 3 Using the menus of the Magnabox to create a site specific configuration 4 Using http to create a site specific configuration 4 1 Loading th...

Page 12: ... payment transaction needs to be initiated before the display will show as in Figure 4 2 and Figure 4 3 Figure 4 4 Temporarily out of order 4 2 Configuring with FacilityPro Manager Only PayPro and PowerPro terminals can be configured with FacilityPro Manager SoloPro terminals are used on sites where no FacilityPro Manager is required In the instructions in this paragraph it is assumed that you hav...

Page 13: ...d Connection 19 Select Network if the terminal will be audited and configured via Ethernet LAN or telephone network Otherwise select Handheld 20 Click on the arrow next to the field Location 21 Select the location of the terminal 22 If you have filled in Network in the field Connection and the terminal will be audited and configured via Ethernet LAN click in the field IP address and type the IP ad...

Page 14: ...not be shown 6 increase default value 0 If the value is set to 1 the terminal can accept a negative amount from the POS as a reload transaction This amount will be added to the card balance and will be NOT distracted from the turnover counter but added to a separate counter for the total revaluated to cards This parameter does not yet function in the present firmware version in which negative amou...

Page 15: ...d The display of the Atlas will show TRANSACTION FULL OUT OF ORDER 12 user_confirmation default value 1 value 1 payment will only be effectuated after confirmation from the cardholder value 0 payment will be effectuated automatically as soon as the amount is sent from the cash register to the payment terminal and a card is inserted unless the card is a Chipknip in which case the customer is asked ...

Page 16: ...hich could be desirable on your site How to edit the values of the parameters 1 In the machine types data screen select the machine type of your FacilityPro POS 3000 e g POS You will see the present values of the parameters on the tab Parameters as in Figure 4 5 2 On the tab Parameters edit the value of the parameters if this is necessary to meet the demands of your cash register or POS machine or...

Page 17: ...s for your site 4 2 2 5 If the terminal will be configured and audited manually please refer to your COMET user manual for instructions on how to configure a terminal using FacilityPro Manager and a PDA with COMET software 6 Make sure the terminal can be connected to go to the tab Status of the terminal and click on the action button Status If you do not see the message STATUS Terminal OK then the...

Page 18: ...n parameters to reflect the functionality for your FacilityPro POS 3000 Some more advanced settings cannot be realised with a web browser and will require that you configure using FacilityPro Manager 4 2 How to configure the FacilityPro POS 3000 with a web browser 1 Install the FacilityPro POS 3000 as described in chapter 3 2 Load the standard configuration 4 1 3 Check the IP address on the displa...

Page 19: ...12 Click on MBX home page 13 If you want to change any other configuration parameters you should change the parameters config user name config password and site code on the Site page of the MBX2 for security reasons this can be done as described above From the home page you should choose 1 config network for the parameters in Figure 4 8 2 config site for the parameters in Figure 4 9 14 Leave the w...

Page 20: ...FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 20 Figure 4 8 Network page of a Magnabox Figure 4 9 Site page of a Magnabox ...

Page 21: ...l have been programmed with additional Chipknip firmware and a SAM of acquirer Equens In the Magnabox installation and user manual supplied with your FacilityPro POS 3000 you will find instructions for placing the SAM if this has not been done before delivery and for activating the Chipknip functionality In order to activate you will need to know the TerminalID assigned by Equens 10 See footnote E...

Page 22: ...isplay shows as in Figure 4 4 the POS terminal is not connected to the cash register or the cash register is not on or a payment transaction needs to be initiated before the display will show as in Figure 4 2 and Figure 4 3 6 2 Electronic payment at the FacilityPro POS 3000 How to pay with a FacilityPro card at the FacilityPro POS 3000 1 Enter the amounts to be paid on the cash register and then p...

Page 23: ...the balance on a card 1 Insert FacilityPro card or Chipknip into the card reader The display will show as in Figure 6 5 Figure 6 5 Wait for amount 2 Press the key The display will show as in Figure 6 6 for a few seconds and then again as in Figure 6 5 Figure 6 6 Balance on card 3 Remove your card or wait for cashier to enter amount to be paid on cash register and the display to show as in Figure 6...

Page 24: ...twork Ethernet LAN or GSM GPRS or PSTN telephone network certified by Equens 2 via a back office PC FacilityPro Manager audits the FacilityPro POS 3000 and supplies the transaction data of the Chipknip transactions to the Chipknip module ICS of FacilityPro Manager which transmits to Equens via a network Ethernet LAN or GSM GPRS or PSTN telephone network certified by Equens Extensive instructions f...

Page 25: ...ly as in Figure 4 2 and Figure 4 3 and the terminal is ready for use If this is not successful check the terminal status with FacilityPro Manager see the FacilityPro Manager user manual If the status is Error pause there has been an error during auditing which can be resolved by auditing the terminal again If all these solutions fail the problem must lie in the cash register which is not sending t...

Page 26: ...as in Figure 8 4 Figure 8 4 Card is not valid Cause The card contains a validity period with an end date in the past Solution Rewrite card with the a new validity period 8 5 Display shows CARD IS NOT YET VALID Problem Display shows as in Figure 8 5 Figure 8 5 Card is not yet valid Cause The card contains a validity period with a start date in the future Solution Rewrite card with the a new validit...

Page 27: ...ard doesn t respond Cause The card does not have a chip or it is faulty Solution Replace card or if problem occurs with all cards contact your service provider and schedule a service call 8 8 Chipknip problems This chapter is applicable only if you have a FacilityPro POS 3000 which accepts Chipknip12 8 8 1 Display shows BUITEN GEBRUIK BETAAL ANDERS Problem Display shows as in Figure 8 8 when a Chi...

Page 28: ...nager has been turned off etc Solution Audit the terminal and transmit the Chipknip payments to Equens 7 8 8 2 Display shows STORING NEEM UW PAS Problem Display shows as in Figure 8 9when a Chipknip is inserted Figure 8 9 Storing neem uw pas Cause The Equens SAM is faulty Solution Contact your service provider and schedule a service call ...

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