SILENT KNIGHT 9500 Installation And Operation Manual Download | Manualshive

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151059

7-1

Section 7
Troubleshooting & Maintenance

This section contains a list of possible error messages and a troubleshooting process for each.

7.1

Error Messages

Table 7-1 lists the error messages that are displayed on the LCD of the receiver as well as the
message sent to the printer. There are two types of error messages that are displayed and
printed, line card communication errors, and system event errors. Line card communication
errors relate specifically to how the receiver communicated to an incoming call. System event
errors relate specifically to the system and the performance of its peripheral devices such as
the automation software, printers, etc. In Table 7-1, heading “LC Error” indicates that the
error message was a line card communication error and “SYS Error” indicates any system
event related error messages.

Table 7-1: Error Messages

LC

Error

Sys

Error

LCD

Messages

Printer Message

Description

What to Do

No Data
Received

No Data Received

On an incoming call no data was sent to the
receiver after the receiver gave its handshake
tones.

Usually a wrong
number.

0 Length Block

0 Length Blk

One of the message blocks received contained no
data.

Possibly a call with
caller ID information
but no data from a
control panel.

No Ack

No Ack

Receiver was unable to acknowledge the call.

Check the line card
setup and retest the
panel.

Time Out

Time Out

The incoming call timed out and the phone line
was released.

1. Retest Panel.

2. Replace panel.

3. Replace line card.

Corrupted Data

Corrupted Data

Bad or corrupted data was sent to the receiver.

Illegal Specifier Illegal Specifier

An error occurred in the look-up table for this call
message.

Call Technical
Support.

Undefined
Event

Undefined Event

The panel communicating to the receiver sent an
event code that the receiver does not recognize.

Unsupported
Event

Unsupported Event

The panel communicating to the receiver sent an
event code that the receiver recognized but does
not support.

Unsupported
Format

Unsupported Fmt

The calling panel communicated in a format not
supported by the receiver.

Program the panel to a
different reporting
format.

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Summary of Contents for 9500

Page 1: ...Installation and Operations Manual Central Station Part Number 151059 Rev H Receiver SILENT KNIGHT Model 9500 Preliminary 09 06 ...

Page 2: ... 2 2 3 3 Programming Requirements 2 2 Section 3 Installation 3 1 3 1 Environmental Specifications 3 1 3 2 Electrical Specifications 3 1 3 3 Overview 3 2 3 4 Line Card Installation 3 4 3 5 Removing Line Cards 3 5 3 6 Telephone Line Connection 3 6 3 7 Parallel Printer Connection 3 7 3 7 1 Printer Cable Pin Outs 3 8 3 7 2 Com Ports 1 2 3 8 3 7 3 Programmable Remote Alert Output 3 9 3 8 AC Power Cord ...

Page 3: ...4 6 4 4 5 How to log off the system 4 7 4 5 Modes of Operation 4 8 4 5 1 Normal Mode 4 8 4 5 1 1 Manual Operation 4 8 How to Manually Acknowledge Calls 4 8 4 5 1 2 Automatic Operation 4 8 4 5 1 3 Log Only 4 8 4 5 2 Program Mode 4 8 4 6 Main Menu 4 9 4 6 1 How to display the Main Menu 4 9 4 6 2 How to Maneuver Through Main Menu 4 10 4 6 3 Call History 4 11 4 6 4 System History 4 11 4 6 5 System Inf...

Page 4: ...4 2 7 How to Set Hold Last Event 5 11 5 4 3 Communications 5 12 5 4 3 1 How to Set Up Port Function 5 14 5 4 3 2 How to set Com Port 1 Parameters 5 15 5 4 3 3 How to Set Com Port 2 Parameters 5 15 5 4 3 4 How to Edit Init String Par Port 5 16 To clear an init string 5 17 5 4 3 5 How to Set Automation Communication 5 17 How to Set the Format 5 17 How Enable or Disable Hex Mode 5 18 How Enable or Di...

Page 5: ...Require Acknowledges on Even Rounds 5 40 Set for 3 1 and 4 1 Partially Extended Formats 5 41 5 5 2 5 Line Options 5 41 How to Set the Line Card for a Direct Line Dedicated Line 5 41 To Change the Number of Rings Follow These Steps 5 42 To Change the Ring On Time 9810 only 5 42 To Change the Ring Off Time 9810 only 5 43 To Change the Country Code 9815 only 5 44 To Change the Ring Threshold Voltage ...

Page 6: ...r Device 5 63 To Clear or Delete a Line Card From the Receiver 5 63 5 5 5 View Device 5 64 5 5 6 Rollins 5 64 5 6 User List 5 65 5 6 1 Adding a User 5 66 5 6 2 Editing a User 5 67 5 6 3 Clearing a User From the Receiver 5 68 5 7 PC Account Code 5 68 Section 6 Compatible Reporting Formats 6 1 6 1 Formats By Communication Group 6 1 6 2 Format Numbers Used In Printer Output 6 3 6 3 Using Contact ID F...

Page 7: ...Model 9500 Central Station Receiver Installation Operation Manual vi 151059 ...

Page 8: ...tact relay Programmable On board PZT alert Programmable 1 parallel port and 2 serial ports 2 rear SBUS connectors Modular configuration for easy replacement and repair 4 line LCD Display with 20 characters for each line On board touchpad for manual operation and programming LEDs to indicate system operations One line card will communicate with all supported formats Supports up to 2 line cards whic...

Page 9: ... Item SK Model Description Comments Line card 9810 The line card monitors the phone line detects ring and processes the message from the communicating panel Line card 9815 The line card monitors the phone line detects ring and processes the message from the communicating panel This is a 2nd generation line card that also supports the selection of USA CRT 21 phone service ring options call hang tim...

Page 10: ...e BFSK 1400 or 2300 Hz SK FSK FSK 0 FSK 80 1400 or 2300 Hz SK FSK 1 FSK 1 FSK 81 1400 or 2300 Hz FSK II FSK 86 1400 Hz SK 4 2 1400 Hz SK 3 1 3 1 Extended 1400 or 2300 Hz Sescoa 3 1 Franklin 3 1 2300 Hz Radionics 3 1 Checksum 1400 or 2300 Hz 4 1 Extended 1400 or 2300 Hz FBI 4 3 1 1400 or 2300 Hz SX III SX IVA 2225 Hz SX IVB 2225 Hz ITI SX V 2225 Hz ITI Commander 2225 Hz ITI RF Commander Harbor Gard...

Page 11: ...upport 300 Baud Fast optional required Support Configuration Block required required Support Data Acknowledgments required required Support Modifier codes id da and ti optional required Support Multiple Account Blocks per Call optional required Support E Blocks optional required Support Data Codes with Units Numbers optional required Support RECEIVER call out and Access Passcode required required ...

Page 12: ...y Any programming after the receiver is powered up will change these setting 1 6 Terminology This section lists terminology that is specific to this product and their meaning Term Meaning Communication Group Silent Knight has separated the different types of communication by handshake type These handshake types can be assigned in a numbered order See Section 6 for more details Listen in Listen in ...

Page 13: ...ert Programmable Relay Wiring Harness 1 130393 Wiring harness used to connect the 9500 to a backup battery It also provides a normally open or normally closed output for an alert sounder 9500 Installation Operation Manual 1 151059 A manual covering installation and operation information related to the 9500 Central Station Receiver 1 9500 The central station receiver assembly Line Card 1 9810 9815 ...

Page 14: ...pany will provide advance notice to allow you to make the necessary modifications to maintain uninterrupted service 2 2 FCC Warning This device complies with FCC Rules Part 68 This device has been verified to comply with FCC Rules Part 15 Operation is subject to the two following conditions 1 This device may not cause radio interference and 2 This device must accept any interference received inclu...

Page 15: ...ective signaling 3 If the 9500 is not automated the central station operator must check for the 24 hour test signals from the communicators Note This requirement does not apply to burglary only installations 4 The connection between the 9500 and the UL listed computer Computer must be suitable for use as a fire protective signaling computer should be according to the pin configura tion for Com por...

Page 16: ...o the system until you have read these instructions carefully Line Voltage 120VAC 10 60Hz 100VA 240VAC 10 50Hz 100VA Fuse 2 5A Slow Blow Backup Battery Connection Note A 12 VDC battery does not provide standby time required by UL and NFPA standards A UPS listed for fire protective signaling use must be utilized when standby power is required See 5 4 4 for details on backup battery configuration In...

Page 17: ...ory One line card is shipped with the 9500 receiver Follow the procedures described in Section 3 4 to install additional line cards Figure 3 1 Model 9500 Front View Figure 3 2 Model 9500 Front View Without the Cover On LED Display Touchpad LCD Display Line Card Guides Phone Line Slots Inserted Line Card Phone Line Connector ...

Page 18: ...9500 Rear View Figure 3 4 Side View AC Power Cord Connector Fuse Remote Relay Parallel Printer Port Serial Ports Phone Line Slot Phone Line Tie Wrap Holders Strain Relief Connector Flip Leg Down to Raise Up Front Cover Screws Two on each side ...

Page 19: ...s for line cards The receiver recognizes each slot by number 1 and 2 slot one is closest to the keypad and display It is not necessary to put line cards in numbered order because the receiver continually polls each slot to see if existing line cards are functioning and if it is still in its slot The receiver also looks to see if a new line card has been added Figure 3 5 shows how to position each ...

Page 20: ...gramming procedure 3 5 Removing Line Cards If you need to remove a 9810 or 9815 line card 1 Remove the 9500 s cover by unscrewing the four cover screws located on both the sides of the receiver See Figure 3 4 for front plate retaining screw locations 2 Remove power by disconnecting the AC power cable see Section 3 8 1 or 3 8 2 depending on the type of AC connection used and backup battery if used ...

Page 21: ...screws See Figure 3 4 for cover screws locations 2 From the back side of the receiver insert the telephone line through the corresponding slot for the desired line card See Figure 3 5 and Figure 3 6 for phone line slot locations 3 Gently push it all the way through to the front side of the receiver 4 Plug the RJ 11 phone connector into the connector on the line card See Figure 3 5 and Figure 3 6 N...

Page 22: ...SK320 to the 9500 follow these steps 1 Connect the standard parallel printer cable to the parallel printer port on the back of the 9500 See Figure 3 7 Figure 3 7 Parallel Printer Cable Connection to 9500 2 Connect the other end to the SK320 parallel printer port Note Make sure that printer power is turned off 3 Turn the printer power on ...

Page 23: ...ort 1 and Com Port 2 Table 3 1 External Printer Cable Pin Description 9500 Pin Signal Direction Description 1 Data Strobe Low Out A low strobe pulse to read data in the pulse width is greater than 0 5 microseconds 2 Data Bit 1 Out These signals represent information of the first to eighth bits of parallel data Each signal is at high level when the data is logic 1 and low when it is logic 0 3 Data ...

Page 24: ...n 3 Use the Yellow wire for a normally closed circuit Or Use the Brown wire for a normally open circuit 3 8 AC Power Cord Connection 3 8 1 Using Standard Power Cord 1 Connect the appropriate end of the power cord into its receptacle on the back of the 9500 2 Plug the three pronged end of the power cord into a 120 VAC 60 Hz outlet three prong type only The outlet should be unswitched so that power ...

Page 25: ...ector Kit Follow these steps to properly connect the AC and the 9512 connector kit Note It may be necessary to have a licensed electrician make the AC connections 1 Run AC wire in conduit to the receiver Warning To avoid electrical shock make sure that AC power on the this circuit is turned off 2 Feed AC wire through the conduit opening in the back or the opening that best fits your conduit config...

Page 26: ...eptacle on the back of the 9500 See Figure 3 3 5 Secure the electrical box to the back of the 9500 with the two chassis mounting screws 6 Connect the conduit to the electrical box using the appropriate conduit coupler 7 Turn on AC power to this circuit Ground Wires Line Hot Wires Return Neutral Wires Pigtailed Power Cable AC Wire Conduit Conduit Coupler Receiver Chassis Mounting Screw ...

Page 27: ...C connection used in this installation 3 Disconnect the backup battery See Figure 3 13 4 Switch the power supply select switch to the up position The switch will show 230VAC See Figure 3 10 and Figure 3 12 Figure 3 10 Side View of Power Supply Assembly 5 Reconnect the AC power cable Note Make sure to plug the AC power cable into a grounded 240VAC outlet 6 Reconnect the back up battery See Figure 3...

Page 28: ...ment point B and nominal VAC at measurement point A Figure 3 11 Outlet Voltage Measurement Points 2 Measure the voltage between the two slotted holes It should be equal to the voltage reading at measurement point B See Figure 3 11 If these voltages are not equal the outlet does not have a proper earth ground 3 Ground the outlet by running a wire 18 gauge or higher to a good earth ground The wire s...

Page 29: ...ow these steps Note The 6712 12VDC 7ah battery will provide a minimum of 4 hours of battery backup power See 3 8 4 for UL requirements 1 Place the 6712 backup battery into the battery bucket See Figure 3 13 Figure 3 12 Top View of Receiver Battery Bucket Battery Leads Power Supply 230 115 V Selector Switch Back of Receiver Front of Receiver ...

Page 30: ... 15 2 Connect the RED terminal to the positive side of the battery Figure 3 13 Battery Connections 3 Connect the BLACK terminal to the negative side of the battery Note Incorrect polarity can damage the battery and the 9500 ...

Page 31: ... pin DTE port Refer to Automation Communication Protocols Reference Guide PN 151393 for details on automation communication protocols The diagrams below describe some of the cable options Figure 3 14 25 Pin Null Modem Cable Connection Figure 3 15 9 Pin Null Modem Cable Connection 3 10 1 Computer Port Baud Rate Selection The computer port baud rate is selectable from 110 to 19200 See Section 5 Prog...

Page 32: ...re are two types of Master Slave linking that can be used the Master Slave Printer configuration and the Master Slave Automation configuration If a receiver is programmed as a Master Printer then the slave receivers must be programmed as Slave Printer And if a master receiver is programmed as Master Automation the slave receivers must be programmed as Slave Automation receivers See Section 5 4 4 2...

Page 33: ...List enter a unique Slave number for each slave receiver 6 Exit the programming mode and cycle power on the Master Receiver for the new settings to take effect You are done programming the Master Receiver 7 Power up the Slave Receiver and allow the Line Cards to be initialized 8 From the Installer Program Menu General Options display select 1 Operation Mode and configure for Automatic 9 From 4 Sys...

Page 34: ...1 Operation Mode and configure for Automatic 3 From the 3 Communications display select 1 Port Functions and configure COM1 for Automation and parallel port for Auto Bkp Prn 4 From 4 System Options select MstrPrn and set appropriate Rcvr ID 5 From 6 Slave List enter a unique Slave number for each slave receiver 6 Exit the programming mode and cycle power on the Master Receiver for the new settings...

Page 35: ...ion Manual 3 20 151059 10 From 4 System Options select verify SlvPrn setting and set appropriate Rcvr ID matching the number programmed in the Master Receiver 11 Exit the programming mode 12 Repeat steps 7 through 11 for each additional Slave Receiver used ...

Page 36: ...tion Receiver 4 1 Touchpad Function Buttons The front panel of the 9500 has a touchpad an LCD display and LED indicators See Figure 4 1 Figure 4 1 Model 9500 Front Panel The touchpad on the 9500 Receiver is used in all operating modes normal and programming mode Touchpad LED LCD Display Keys Indicators ...

Page 37: ...hosen parameter Acknowledge Button Manually Acknowledge a call or event Used only if receiver is in manual mode Used in log mode to acknowledge and silence system troubles Log Button Pressed to log on or off the system Pressed to view system status messages N A Digit Keys Used to enter numeric inputs Numeric input option selection Star or Home Key Will return display to the oldest unacknowledged e...

Page 38: ... system is operating on the backup battery System Fault A fault condition exists that has been acknowledged but not cleared The system is operating normally A fault condition exists that has not been acknowledged Operator Logged In An operator is logged on No operator is logged on Call Pending The acknowledge key was pressed at least once but not all the events in a call were acknowledged No calls...

Page 39: ...row keys when you reach the desired contrast level 4 2 2 2 LCD Abbreviations Many of the words used on the LCD are abbreviated to accommodate 20 characters per line Table 4 3 compares the event that is reported to how it is output to the LCD and printer Table 4 3 LCD and Printer Abbreviations Event LCD Printer Event LCD Printer Alarm Alrm Alarm Test Test Test Trouble Trbl Trouble Listen in Lstn Li...

Page 40: ...can program a total of 40 codes Each code will be assigned to one of two user profiles Installer profile or Operator profile See Section 4 4 3 for default user codes 4 4 1 Installer Profile The Installer profile will have access to all options on the main menu see Table 4 4 for Main Menu options 4 4 2 Operator Profile The Operator profile has access to fewer main menu options than the Installer pr...

Page 41: ...ly log on to the system 1 Press the button The LCD will display Enter Log In Code 2 Enter your PIN code See Table 4 5 for default codes Note This screen will time out after 15 seconds 3 Press the button If the correct PIN is entered the LCD will display Installer XX User Name The Operator Logged In LED will also turn on If an invalid code is entered the LCD will display Access code not verified No...

Page 42: ...play nn User Name Log Out Note This screen will time out after 15 seconds 2 Enter your PIN code See Table 4 5 for default codes 3 Press the button If the correct PIN is entered the LCD will display User Name Logged out The Oper ator Logged In LED will also turn off If an invalid code is entered the LCD will display Access code not verified ...

Page 43: ... display shows No More Data 4 5 1 2 Automatic Operation Event information is sent directly to the automation computer Note If the automation system fails the receiver will automatically switch to manual mode in less than 30 seconds The switching time is twice the value set in Ack Timeout See Table 5 5 The receiver will return to automatic mode after communication to the automation computer is rest...

Page 44: ...ser profile is assigned to each user through programming see Section 5 6 for programming user profiles 4 6 1 How to display the Main Menu Once a user has logged on to the system see Section 4 4 4 follow these steps to view the main menu options 1 Press The LCD display will show the main menu options Figure 4 4 Main Menu Display Note The main menu display will remain visible for 15 minutes of idle ...

Page 45: ... Station Receiver Installation Operation Manual 4 10 151059 4 6 2 How to Maneuver Through Main Menu Figure 4 5 indicates which keys on the touchpad are used to maneuver through the Main Menu Figure 4 5 Main Menu Controls ...

Page 46: ...d in the history buffer System events are any events related to the receiver operation such as line card faults low backup battery AC power loss log in log out system program change communication failure to a printer or automation system etc Figure 4 7 System History Display Sequence Note Up arrow moves back to the previous event that occurred To display a specific event enter the event number see...

Page 47: ...l number the software revision software date code receiver ID number If a down arrow is pressed the display will show the line card firmware information which includes the model number the software revision the software date code and letter revision Figure 4 8 System Information Display Model Number Date Code Version Number Letter Rev Firmware Part Number ...

Page 48: ...6 6 Set Time Date If Set Time Date is selected the operator can change the time and date currently displayed on the receiver See Figure 4 9 for setting time and date procedure Figure 4 9 Setting Time and Date Program Sequence ...

Page 49: ... procedure can be performed If all messages are not acknowledged cycle the receiver s power to restart the system If the power is cycled all unacknowledged messages will be lost 1 Log on to the receiver see Section 4 4 4 for log on procedure 2 Press to view the main menu items 3 Press for System Restart The display reads Do you wish to shutdown restart system No 4 Press or to toggle No to Yes 5 Pr...

Page 50: ...dicates that this item will not print on this report The call History print will execute once you exit from Choice 2 Note Choice 2 settings are not retained in flash memory and have to be chosen for each call history printing Priority 2 Property safety signals Burg Priority 3 Supervisory signals Priority 4 Trouble signals Priority 5 All other signals System History This option prints all the syste...

Page 51: ...to the printer N Do not print a dashed line between each message report to the printer Device Num Y or N Y Print the device number of the reporting message to the printer N Do not print the device number of the reporting message to the printer Prt Condensed Y or N Y Event information printed in an abbreviated format reducing each event to one printed line Use to save paper N Default Event informat...

Page 52: ...rt Menu Items How to Print Call History Follow these steps to print the call history 1 Log on to the receiver see Section 4 4 4 for log on procedure 2 Press to view the main menu items 3 Press for the printer menu See Figure 4 11 4 Press for print report menu See Figure 4 12 5 Press for call history options Figure 4 13 Call History Options 6 Press or to move through the call history menu choices S...

Page 53: ...he setting between Y yes print or N don t print 8 Press to exit menu How to Print System History Follow these steps to print the system history 1 Log on to the receiver see Section 4 4 4 for log on procedure 2 Press to view the main menu items 3 Press for the printer menu See Figure 4 11 4 Press for print report menu See Figure 4 12 5 Press to print the system history 6 Press to exit menu ...

Page 54: ...ort menu See Figure 4 12 5 Press to view system configuration options See Figure 4 14 Figure 4 14 System Configuration Print Items 6 Press or to move through the system configuration print choices 7 When the equal sign highlights an option press or to toggle the setting between Y yes print or N don t print 8 Press to print the data and exit menu Note These choices are not saved to flash memory and...

Page 55: ...s for print report menu See Figure 4 12 5 Press to print a test page 6 Press to exit menu 4 6 8 2 Edit Event Format Edit event format allows you to configure what information will print on reports to the receiver Follow these steps to configure the report format 1 Log on to the receiver see Section 4 4 4 for log on procedure 2 Press to view the main menu items 3 Press for the printer menu See Figu...

Page 56: ... steps to configure the printer 1 Log on to the receiver see Section 4 4 4 for log on procedure 2 Press to view the main menu items 3 Press for the printer menu See Figure 4 11 4 Press for configure printer menu items The display will be flashing on the line terminator field 5 Press or to toggle between CR or CRLF See Table 4 6 6 When the desired setting is flashing press The display will now flas...

Page 57: ... Mode See Section 4 5 for information on modes of operation In program mode you can program all the general options line card options and user list See Appendix A for programming Quick Reference Chart Figure 4 16 Program Menu Items 4 6 10 Diagnostics Menu The diagnostics menu items can be used while testing and troubleshooting the system Figure 4 17 Diagnostics Menu Items ...

Page 58: ...ication formats you can send phantom signals in the formats you wish to test that line card with Table 4 7 Phantom Signals Formats List Choice Format 01 DCS DCS 02 CID Contact ID 03 ITI ITI format 04 BFSK BFSK 05 3 1 3 1 format 06 3 2 3 1 format w checksum 07 4 1 4 1 format 08 4 2 4 2 format 09 FSK0 FSK0 10 FSK1 FSK1 11 FSK2 FSK2 12 SIA D1 SIA D1 13 ADM42 Cksum Ademco 4 2 format w checksum 14 SIA ...

Page 59: ...ated to diagnostics This can be used as a troubleshooting tool while correlating alarm messages from the receiver to the automation computer Figure 4 19 Event Log Display For example if the automation computer indicated a report that you are not familiar with you would enter the reference number for that report in the event log and the raw data would be output to the diagnostic port From the raw d...

Page 60: ...de PN 151393 for automation protocols Figure 4 20 Diagnostic Formats 4 6 10 5 LC Debug Mode LC debug enables the receiver to generate detailed history of handshake sequences to the call buffer This information can be used for troubleshooting Figure 4 21 Select LC Debug Mode by Line Card Use or to toggle the line card selection between Yes or No Press to exit and Yes to save changes Information aft...

Page 61: ...on to the total number of calls received Figure 4 22 Line Card Statistics Display To view call statistics for a line card follow these steps 1 From the installer menu See Section 4 4 press for Diagnostic menu 2 Select for LC Statistics See Figure 4 22 3 Select the device type for which you want to view the statistics 4 Select the number of the line card you wish to view See Figure 4 22 5 Press to ...

Page 62: ...rt Status View 4 Press to exit Table 4 8 Abbreviation Display Character Meanings High Low Status Abbreviated Character Meaning n Bit High p Bit Low Serial Port Com 1 Com 2 DSR Data Set Ready Ready Not Ready DTR Data Terminal Ready Ready Not Ready CTS Clear to Send Ready Not Ready RTS Request to Send Ready Not Ready B Receive Break Received Break Ready F Framing Error Framing Error Ready P Parity E...

Page 63: ... 9500 Central Station Receiver Installation Operation Manual 4 28 151059 4 6 11 PC Connection The PC Connection feature as shown below is for factory diagnostics and is not for use in the field by installers ...

Page 64: ...lay will indicate the account number and depending on the panel the listen in timeout period The listen in LED on the line card will be illuminated to confirm the line card indication 4 7 1 Extend Common Listen In Operation Follow these steps to manually extend common listen in time period 1 Press 2 Enter the line card number 3 Pick up the telephone the listen in call is on See Figure 4 25 for a d...

Page 65: ... be absolutely certain that all subscribers can communicate with the 9500 is to test every subscriber s dialer individually Subscribers must test their communicators every 30 days to make sure the 9500 receives the information When you install a new 9500 test every manufacturers panels for each format This is necessary because different manufacturers panels may operate differently even if all pane...

Page 66: ... Please wait 4 Select the option you wish to program See Appendix A for a quick reference chart of all programming options NOTICE TO USERS INSTALLERS AUTHORITIES HAVING JURISDICTION AND OTHER INVOLVED PARTIES This product incorporates field programmable software In order for the product to comply with the requirements in the Standard for Control Units and Accessories for Fire Alarm Systems UL 864 ...

Page 67: ...ound in Program Mode Figure 5 1 shows what keys on the touchpad are used to maneuver in program mode Figure 5 1 Programming Controls Table 5 1 Types of Programming Fields Type of Field Control Keys Comments Numeric through or keys These fields require a numeric entry only List keys Predefined choices are put in a list and can be selected by pressing the up or down arrow keys Edit through or keys E...

Page 68: ...ill look like before and after the down arrow is pressed See Appendix A for a quick reference chart of all programming options Figure 5 2 Program Menu Choices 5 4 General Options This section describes how to configure General Options under the Program menu see Figure 5 3 You can configure the following items from General Options Receiver operation mode Display options Communications options Syste...

Page 69: ...ng Manual Operation Table 5 2 Operations Mode Options and Descriptions General Options Items Level 1 Choices Level 2 Choices Level 3 Choices Comments Operation Mode Manual Requires manual acknowledgments of each call or event from an operator Default Log Only All event information is internally acknowledged and put into event history buffer Automatic All event information is sent directly to the a...

Page 70: ...gram menu The display will briefly display Initializing Please wait 4 Press to choose General Options 5 Press to choose Operation Mode The current operation mode will flash in the display 6 Press or to move through the Operation Mode choices Note Each additional press of the up or down arrow key will toggle the Operation Mode setting to the next choice 7 When the display flashes on the desired ope...

Page 71: ... Options Table 5 3 Display Options and Descriptions General Options Items Level 1 Choices Level 2 Choices Level 3 Choices Comments Display Options Language English Default English See Section 5 4 2 1 español Time Format AM PM AM PM is used for 12 hour time clock displays Default AM PM See 5 4 2 2 24 Hour Military time standard See Section 5 4 2 2 for step by step instructions Date Format M D Y M m...

Page 72: ...default This option only affects the SK Expanded automation protocol output If English is selected each event will be sent to the automation as two SIA events the first with the two digit Group number and the second with the three digit ID number If Code is selected each event is sent as eleven digits two digits Message type one digit Event Qualifier three digit Event Code two digit Group Number a...

Page 73: ...mat field 5 Press until the display flashes on the desired setting 6 Press Display Options cont FMT Edit Format options HISPEED SIA If set to SIA then an event is translated to SIA format when sent to the automation computer See Section 5 4 2 6 HiSpeed Virtual Printer If set to Printer line card slot numbers are sent to SK9000 automation and printer All If set to All virtual line numbers are sent ...

Page 74: ...justment feature Before January 2007 if this feature is enabled set to Yes the system clock will switch to DST on the first Sunday in April at 2 00 a m and revert to standard time on the last Sunday in October at 2 00 a m After January 2007 if this feature is enabled the system clock will start and end DST according to the settings made in the DayLtSv under Display Options 1 Enter program mode See...

Page 75: ... Level To set these Display Options follow these steps 1 Enter program mode See Section 5 1 2 Press for General Options 3 Press for Display Options 4 Press until the display flashes on the ITI savings field 5 Press 6 Press or until the equal sign is on the desired option 7 Press to change the setting of that option Note Additional presses of the enter button will toggle the setting between Yes and...

Page 76: ...ress or until the display highlights the desired format 7 Press or to select the desired setting for that format 8 Repeat steps 6 and 7 as needed for each format 5 4 2 7 How to Set Hold Last Event 1 Enter program mode See Section 5 1 2 Press for General Options 3 Press for Display Options 4 Press until the display flashes on the hold last event field 5 Press or until the display flashes on the des...

Page 77: ... only if Automation is selected for Com1 Functions in appear only if Printer is selected in Com1 or Par A function may be selected only once in the 3 ports only one printer only one Diag etc All ports may be configured Unused See Section 5 4 3 1 Printer Automation Com2 Unused Diagnostics Outputs raw hex ASCII code output Printer English output to printer Auto Bkp Acts as a backup print output port...

Page 78: ...I220 ADEM 685 ITIComp ITI Gen See Automation Communication Protocols Reference Guide PN 151393 for more information on automation formats Additional ITI options described in Table 5 6 Default SK9000 See Section 5 4 3 5 Hex Y Enabled If enabled any call data that is determined to be bad data will be output in Hex format This option is only visible when SK 9000 format is selected Default Disabled Se...

Page 79: ...ps 5 through 6 until all port functions are set 8 Press to exit menu Communications cont Annunciator Configuration Printer Yes or No Yes will annunciate if an event trouble or fault condition occurs No no annunciation if an event trouble or fault condition occurs Default for all options Yes See Section 5 4 3 6 Listen In option must be set to No for UL installations Bkp Printer Auto Comp Bkp Auto C...

Page 80: ...Edit Init String in Section 5 4 3 4 7 Repeat steps 5 through 6 until all parameters are set 8 Press to exit menu 5 4 3 3 How to Set Com Port 2 Parameters Set the baud rate the number of data bits number of stop bits the parity and the flow control see Table 5 4 for choice details 1 Enter program mode See Section 5 1 2 Press for General Options 3 Press for Communications 4 Press to set Com Port2 pa...

Page 81: ...equences Follow these step to insert an initialization string 1 Press at the flashing Init Str field Figure 5 7 Initialization String Display 2 Press the or until the desire character flashes 3 Press the next character position will flash 4 Repeat steps 2 and 3 until the desired sequence is complete 5 Press 6 Repeat steps 2 through 5 for the second string Table 5 5 Initialization String Characters...

Page 82: ...unication format and parameters can be set up See Table 5 4 for format choices How to Set the Format Follow these steps to set the automation communication format 1 Enter Program mode See Section 5 1 2 Press for General Options 3 Press for Communications 4 Press to setup automation configuration 5 Press the or button until the display flashes on the desired port setting 6 Press 7 Press if you wish...

Page 83: ...Communications 4 Press to set up automation configuration 5 Press until the Hex field is flashing 6 Press or until the display flashes on the desired setting 7 Press 8 If you wish to exit press until you exit this menu How Enable or Disable Heartbeat A heartbeat is a supervisory signal continually test the communication link between the automation computer and the receiver Follow these steps to en...

Page 84: ...until the display flashes on the desired setting 7 Press 8 If you wish to exit press until you exit this menu Ack Time Acknowledge Time The acknowledge time is the duration that the receiver will wait for a response from the automation computer after a data packet has been sent Data packets include all reports and heartbeats Follow these steps to set the time period or the heartbeat 1 Enter progra...

Page 85: ...utomation configuration 5 Press until the ITI field is flashing 6 Press Note ITI automation formats are covered in greater detail in Automation Communication Protocols Reference Guide PN 151393 Table 5 6 ITI Automation Format Options Option Choices Default Description Log Recs Y Yes N Log records identify the time and date of a incoming report N No XID Y Yes N Extended panel Identification code Se...

Page 86: ...n the desired setting 2 Press 3 If you wish to exit press until you exit this menu SupCh Supervisory Character 1 At the flashing SupCh s field press or until the display flashes on the desired setting 2 Press 3 If you wish to exit press until you exit this menu NoData No Data Character for Log Record 1 At the flashing NoData 0 field enter a digit from 0 9 from the touchpad or press or until the di...

Page 87: ...nter button toggle the setting between yes or no See Table 5 4 7 Repeat steps 5 through 6 for all annunciator options you wish to change 5 4 3 7 How to Configure the Auxiliary Relay Outputs Program what will give a trouble output to the auxiliary relay contact To program the normal state of the auxiliary relay see Section 5 4 4 1 Enter program mode See Section 5 1 2 Press for General Options 3 Pre...

Page 88: ...ly used for systems that use a UPS uninterrupted power supply for backup battery power See Section 5 4 4 1 Battery Bkp Charging current applied to battery circuit See Section 5 4 4 1 Receiver ID No 01 99 Default 01 See Section 5 4 4 2 Bad Data Blocks Strip Bad An indicator is sent to the automation computer that indicates a bad data block was received Default See Section 5 4 4 3 Send Bad Same as S...

Page 89: ...ou return to the main menu 5 4 4 2 How to Set the Receiver ID Number 1 In large central stations where calls may be coming in on several receivers at once the automation software will need to identify which receiver it received a call from This will help in troubleshooting if a problem occurred with the automation system or receiver 2 Enter program mode See Section 5 1 3 Press for General Options ...

Page 90: ...r System Options 4 Press until display will flashes on the Bad Data Blocks Strip_Bad 5 Press or until the display flashes on the desired setting 6 Press To Exit press until you return to the main menu 5 4 4 4 How to Set the Normal State of the Auxiliary Relay Contact The auxiliary relay contact is a Form C relay This feature allows you to set the state of the auxiliary relay normally open contact ...

Page 91: ... mode See Section 5 1 2 Press for General Options 3 Press for System Options 4 Press until display will flash on the auxiliary relay setting Clk 60Hz 5 Press or until the display flashes on the desired setting 6 Press To Exit press until you return to the main menu 5 4 5 Message Queue Options The Message Queue option lets you adjust some settings on how the receive handles incoming events See Sect...

Page 92: ...before it will indicate a message queue warning in the Wrn Lvl On field 5 Press To Exit press until you return to the main menu General Options Level 1 Choices Level 2 Choices Level 3 Choices Comments Message Queue Options Warning Lvl On 10 to 99 Percentage full message queue must reach before a trouble indication occurs Default 75 See Section 5 4 5 1 Off 01 to 90 Percentage message queue must dro...

Page 93: ...the receiver will hold an event in memory prior to sending it to automation VFD and printer The time begins at the beginning of the call or on an acknowledgement Note For 9815 line cards if the Event Release setting is greater than the Call Hang Up setting the receiver will not disconnect the line panel until the Event Release time has expired The actual amount of time before the receiver disconne...

Page 94: ...n add edit clear delete or view existing line cards from the Line Device Menu Figure 5 10 shows the sequence used to reach the Line Card Menu Appendix A shows all of the options available in the Line Device Menu Figure 5 10 The Line Device Menu Options ...

Page 95: ...r See Section 4 4 4 for log on procedure 3 Press 4 Press for the Program Menu The display will briefly display Initializing Please wait 5 Press to choose Line Device Menu The display will show Select Device Type 6 Press if the line card is a 9810 and press if the line card is a 9815 If you have only one line card model installed only that model number will display 7 Press to add a new line card Th...

Page 96: ...y the 2300Hz before the dual tone 1400 2300Hz handshake 3 SIA DCS communicators will respond to the Modem II and IIe handshakes If a line card is to accept both SIA DCS and Modem II or IIe the 2225Hz handshake must come before the Modem II and Modem IIe handshakes 4 Some Westec panels will respond to the Modem II handshake If a line card is to accept both Westec and Modem II formats the Westec han...

Page 97: ...ength of time the receiver will wait for data from the reporting panel before sending the next handshake tone See page 5 39 Ack Duration Length of time the receiver will send an acknowledgement tone to the reporting panel See page 5 39 Pulse Format 5 digit Format 4 1 If a pulse comes in a 5 digit format the data is treated as the selected format 3 2 3 1CS 3 by 1 w Check sum 6 digit Format 4 2 If a...

Page 98: ...ake and acknowledge tones Hi High Md Medium Country Code See page 5 44 for detailed list USA 9815 line card only Some Country Code selections support multiple countries See page 5 44 for detailed list Threshold 1 15 in 2 0 VDC steps 08 16 0VDC See page 5 45 Fault Detect Sample 0 255 sec 9810 0 90 sec 9815 020 20 Sec See page 5 45 Listen In Listen Mode Not Used See page 5 46 for more information Mu...

Page 99: ... for more information Hunt Group 00 99 00 Allows multiple line cards to report under the same group number to the automation software See page 5 53 Ring Options Min Ring 30 ms 9815 line card only See page 5 53 Max Ring 060 ms Ring Off 4000 ms Min Ring Off 450 ms Ring Off Error 2200 ms Min Rings Period 05 Call Hang Up Max number of seconds the line card will stay off hook for a call Helps prevent a...

Page 100: ...ode Instant Select the type of listen in that will be performed for ITI control panels See Section 5 5 2 10 One Ring Dial Back Line Gain Opt Transmit Gain 3 to 14 dB 8 dB 9815 line card only Sets line transmit and line receive gain See Section 5 5 2 11 Receive Gain 0 to 12 db 6 dB CID Monitor Norm Prearm DTMF or Marks Norm These options only apply if the Caller ID option is used See Section 5 5 2 ...

Page 101: ...o choose Line Device Menu 5 Press or to select the line card model you want to edit Only installed models are displayed in the Select Device Type list 9810 and or 9815 6 When the equal sign highlights the model you wish to edit press 7 Press to edit the line card The display will show a list of installed line cards 8 Press or to move through the available list 9 When the equal sign highlights the ...

Page 102: ...settings for each handshake sequence number is shown in Table 5 10 See Table 5 9 for ranges The following sections describe how to change the handshake order and the parameters associated with the handshake Table 5 10 Handshake Format Group Default Settings by Line Card Model Line Card Model Seq Handshake Group Handshake Duration Max Wait Acknowledge Duration 9810 1 2225 Hz 090 064 075 2 1400_2300...

Page 103: ...ection 5 5 2 2 2 Press for handshake sequence menu 3 Press until the display flashes on the Format Group field 4 Press or to change the format group See Table 6 1 in Section 6 for your com munication format 5 When the desired format group is flashing press or Change the Handshake Duration Time The handshake duration is the length of time that the receiver will send a handshake tone See Table 5 10 ...

Page 104: ...cknowledgment tone duration time is the amount of time the receiver will send an acknowledgment tone to the reporting panel See Table 5 10 for valid entries 1 Follow the procedure in Section 5 5 2 2 2 Press for handshake sequence menu 3 Press until the display flashes on the Ack duration field 4 Enter the desired value from the keypad or press or to change the acknowledg ment tone duration time 5 ...

Page 105: ...djust the time period between data blocks that the receiver will tolerate 1 Follow the procedure in Section 5 5 2 2 2 Press for pulse format menu 3 Press until the display flashes on the Inter digit field 4 Enter the desired value from the keypad or press or 5 When the desired wait time is flashing press or Set for 2300 and 1400 formats that Require Acknowledges on Even Rounds 1 Follow the procedu...

Page 106: ...such as the type of phone line number of rings ring on off duration threshold voltage and sample time Not all options are available with both line card models 9810 and 9815 Options that only apply to one card are noted in the procedure heading Figure 5 12 Line Options Menu How to Set the Line Card for a Direct Line Dedicated Line 1 Follow the procedure in Section 5 5 2 2 2 Press for Line Options m...

Page 107: ...sired number of rings is flashing press or Note If Caller ID see Section 5 5 2 8 is turned on the number of rings must be set to 2 To Change the Ring On Time 9810 only The On field controls the ring on time on 9810 line cards only The ring on time is the length of time the receiver will listen to a ring prior to recognizing it as a ring 1 Follow the procedure in Section 5 5 2 2 2 Press for Line Op...

Page 108: ... will recognize an Off ring voltage 1 Follow the procedure in Section 5 5 2 2 2 Press for Line Options menu 3 Press until the display flashes on the Off Time field 4 Enter the desired value from the keypad or press or to change the ring off time Values range from 0 to 255 in increments of 50ms 1 50ms 2 100ms 3 150ms and so on 5 When the desired ring off time is flashing press or ...

Page 109: ... Country Code 5 Press or Table 5 11 Country Code Options Option Support Countries USA Argentina Bahrain Canada Chile Columbia Ecuador El Salvador Guam Hong Kong Hungary India Kuwait Macao Mexico Oman Saudi Arabia Singapore UAE USA Yemen CTR21 Austria Belgium Cyprus Denmark Finland France Germany Greece Iceland Ireland Israel Italy Liechtenstein Luxembourg Netherlands Norway Portugal Spain Sweden S...

Page 110: ...ault threshold is flashing press or To Change the Phone Line Fault Detection Sample Rate The Fault Detect field controls how often the receiver will sample the phone line to verify that it is above the set threshold level of that line card This is how often the receiver verifies the integrity of the phone line 1 Follow the procedure in Section 5 5 2 2 2 Press for Line Options menu 3 Press until th...

Page 111: ... two way voice alarm verification between the central station and the alarm installation site Figure 5 13 Listen Mode Menu Display To Change the Listen Mode 1 Follow the procedure in Section 5 5 2 2 2 Press for the listen in options menu 3 When the display shows the listen in options menu see Figure 5 13 Press or to change the listen mode setting 4 When the desired setting is flashing press ...

Page 112: ...ss to move to the next character or 7 Press to enter the PBX string 8 Select Y or N by pressing or Y Yes erase or clear the PBX string N No do not clear the PBX string save the entered value Note If Yes is selected the PBX string will be cleared and the Clear String option will revert to N No Table 5 12 Valid Programmable String Characters Character Description F Flash hook P Delay 500ms Delay 2 s...

Page 113: ...l the display flashes on the Timeout field 4 Enter the desired value from the keypad or press or to change the timeout set ting Values range from 0 to 255 in 1 second increments 5 When the desired value is flashing press To Edit the Listen In Accounts Lists 1 Follow the procedure in Section 5 5 2 2 2 Press for Listen In options menu 3 Press until the display flashes on the Account List field 4 Pre...

Page 114: ...d by the equal sign 10 Press 11 Enter the revised account number you wish to the account list See Table 5 13 12 Press Note When editing an existing account it must be completely re entered To Clear a Listen In Account 13 Press 14 Press or until the desired listen in account is highlighted by the equal sign 15 Press The Display will read WARNING Delete Record No 16 Press or to toggle to Yes 17 Pres...

Page 115: ...riefly shows the number indicated by XX of the lowest available trap account number slot 20 total trap account numbers Adding XX 4 Enter the account number you wish to add to the trap account list See Table 5 13 5 When the desired account number is flashing press To Edit a Trap Account 1 Follow the procedure in Section 5 5 2 2 2 Press for Trap Lists menu 3 Press 4 Press or until the desired trap a...

Page 116: ...lay will read WARNING Delete Record No 6 Press or to toggle to Yes Note Additional presses of the up or down arrow will toggle the choice between yes and No 7 Press 5 5 2 8 Misc Line Opt Some phone lines may use miscellaneous line options such as echo suppression a billing delay feature or a hunt group These miscellaneous phone options can be set through this programming menu Figure 5 15 Miscellan...

Page 117: ...call has no data contained in it Note If the incoming message contains any data valid or invalid no Caller ID information will be sent 1 Follow the procedure in Section 5 5 2 2 2 Press for Miscellaneous Line Options menu see Figure 5 15 The display Flashes on the Echo Supress field 3 Press until the display flashes on the Caller ID field 4 Press or o change the caller ID option from Y Yes to N No ...

Page 118: ...alue is the normal amount of time between rings on the local phone system If the value entered in this field is too large for your local phone system it may cause the system to miss the beginning of Caller ID information Min Ring Off 100 to 800 ms 450 Caller ID information is normally sent between the first and second ring On some phone systems the first ring is sent in 2 bursts with a short pause...

Page 119: ...g the arrow keys to navigate and select values 6 To exit press To Change Call Hang Up Settings Use Call Hang Up setting to control how long the receiver will hold the line before hanging up after a call has ended See Table 5 10 for more information 1 Follow the procedure in Section 5 5 2 2 2 Press for Miscellaneous Line Options menu 3 Press until the display flashes on the CallHangUp field 4 Enter...

Page 120: ...ay flashes on the desired field 4 Enter the desired value from the keypad or press or to change the setting 5 Press 6 Repeat steps 3 and 4 for each option 7 To exit press 5 5 2 10 ITI Options Menu In this programming location settings particular to an ITI control panel can be set such as security codes SCode date and time setting and 300 baud negotiation See Table 5 15 for more information on the ...

Page 121: ... SCode Edit an account previously programmed into Add Acct SCode table Clear Acct SCode 1 to 20 Remove an account that was previously programmed into Add Acct SCode table Add SCode Table up to 20 00000 to 99999 Adds a new security code to the security code table Clear Scode Table 1 to 20 Removes an security code from the SCode table Date Time Flag Requested The date and time programmed into an ITI...

Page 122: ...ock a security code is required during communication In this programming location a 5 digit central station lock security code can be set 1 Follow the procedure in Section 5 5 2 2 2 Press for ITI options menu Figure 5 17 ITI SCode Menu 3 Press for ITI SCode security code menu Choose the desired option refer to Table 5 15 4 Press 5 Enter the necessary field information see Table 5 15 ...

Page 123: ...nable or Disable ITI 300 Baud Negotiation 1 Follow the procedure in Section 5 5 2 2 2 Press for ITI options menu 3 Press for ITI options menu 4 Press or to toggle between Yes or No See Table 5 15 for description 5 When the desired setting is flashing press To exit press Set the Type of Listen In Used for ITI Controls 1 Follow the procedure in Section 5 5 2 2 2 Press for ITI options menu 3 Press fo...

Page 124: ...ne Gain Options Menu Changing the Transmit and Receive Gain 1 Follow the procedure in Section 5 5 2 2 2 Press for the Line Gain Options menu see Figure 5 18 The display Flashes on the Xmit to change the transmit gain or the Rec field to change the transmit receive gain 3 Press or to change the transmit gain option 4 When the setting is flashing press ...

Page 125: ...d see page page 52 1 Follow the procedure in Section 5 5 2 2 2 Press for the Line Gain Options menu 3 Press until the display flashes on the Mon field 4 Press or to change the CID option 5 When the setting is flashing press Changing the Caller ID CID Gain and On Hook Gain Caller ID Gain sets the gain of the Caller ID receive logic On Hook Gain sets the analog receive Caller ID gain prior to line p...

Page 126: ...e programming of an existing line card 5 5 3 1 To Program the Default Settings Into a Line Card The Use Defaults option lets you program a line card to default factory settings established by Silent Knight Warning This procedure cannot be undone 1 Enter Program Mode see Section 5 1 2 Press to choose Line Device Menu The display will show Select Device Type 3 Press if the line card is a 9810 and pr...

Page 127: ...e Device Menu The display will show Select Device Type 3 Press if the line card is a 9810 and press if the line card is a 9815 If you have only one line card model installed only that model number will display 4 Press to select the Copy Device s menu 5 Press to select the Copy Existing menu 6 Press or until the equal sign highlights the desired Source line card number 7 Press 8 Press or until the ...

Page 128: ... 5 1 2 Press to choose Line Device Menu The display will show Select Device Type 3 Press if the line card is a 9810 and press if the line card is a 9815 If you have only one line card model installed only that model number will display 4 Press to select the Clear Device menu 5 Press until the desired line card is highlighted with an equal sign 6 Press The display will read Warning LC01 9815 Line D...

Page 129: ...When display shows the list of line cards press to scroll through the list of line cards to select the desired line card 7 Press to see device information including part number and serial number 8 To exit press 5 5 6 Rollins To set this line card to receive calls from Rollins control panels 1 Enter Program Mode see Section 5 1 2 Press to choose Line Device Menu The display will show Select Device ...

Page 130: ... down arrow to move through characters 2 Press the right arrow to move to next character slot 3 Press enter key to move to next step Enter PIN code 4 digits minimum 9 digits maximum Choose profile level Operator or Installer Add user is used to add a new user to the system and enter the user s PIN and profile information Edit User When Choose User list appears 1 Press the down arrow key until the ...

Page 131: ...o User XX XX the number location of the user being programmed For example if user 12 location is being programmed and no name characters are entered in the name field then that user will be named User 12 When the desired character is flashing in the display 5 Press the 6 Repeat steps 6 and 7 until the user s name is complete 7 Press 8 Enter the desired 4 to 9 character user PIN code 9 Press The di...

Page 132: ... the user you wish to edit press 6 If you do not want the user name changed press Or To change the user name press or to move through the available characters See Table 5 17 for list of available characters 7 When the name change is complete press 8 If you do not want the PIN code changed press Or To change the PIN code enter the desired code 4 to 9 digits in length then press The display will fla...

Page 133: ...delete a user from the system 1 Enter Program Mode see Section 5 1 2 Press to choose User List 3 Press to clear delete a user A list of all the users will appear starting with the lowest user number 4 Press or to move through the user list 5 When the equal sign highlights the user you wish to clear press The display shows WARNING Delete Record No 6 Press or to toggle the flashing display to Yes 7 ...

Page 134: ...nds a 3 digit account and a 1 digit alarm code and a checksum 1400 or 2300 Hz SK 3 1 3 1 Extended Sends a 3 digit account and a 1 digit alarm code up to four rounds 10 40pps Each block of data 2 rounds If a second block of data is sent it will contain the extended information The account number cannot have repetitive digits 333 888 etc 1400 or 2300 Hz 4 1 4 1 Extended Sends a 4 digit account code ...

Page 135: ...0 or 2300 Hz SK FSK FSK 0 FSK 80 Send s a 4 digit account code and a 1 byte 8 bit of zone status information Sends a 2225 Hz mark Frequency and a 2025 Hz space frequency from the dialer Repeats the data message for verification 1400 or 2300 Hz SKFSK I FSK I FSK 81 Send s a 4 digit account code and a 2 digit alarm code Sends a 2225 Hz mark Frequency and a 2025 Hz space frequency from the dialer ver...

Page 136: ...ksum 13 ITI Protection One UltraGard 50 Ademco Contact ID 14 ITI CareTaker Plus 51 Ademco Touch Tone 15 ITI SX V 52 Acron Touch Tone 3 digit account 16 ITI Commander 2000 53 Westec Touch Tone 17 ITI Harbor Guard 54 Ademco Express 18 ITI Simon 55 SIA D1 19 ITI Vector 56 SIA D1 with checksum 20 ITI Hardwire Commander 57 Ademco DTMF 4 2 with checksum 21 ITI SX V Special Rollins 58 Ademco DTMF 4 1 wit...

Page 137: ...d automation protocol The 9000 automation protocol does not support Contact ID reporting format WARNING Important Due to the increasing number of formats a single line can accept and the wide variety of manufacturer s specifications for handshake acknowledgement tones required for their digital dialers to communicate Silent Knight strongly recommends the following for handshake tone order ...

Page 138: ...eceived On an incoming call no data was sent to the receiver after the receiver gave its handshake tones Usually a wrong number 0 Length Block 0 Length Blk One of the message blocks received contained no data Possibly a call with caller ID information but no data from a control panel No Ack No Ack Receiver was unable to acknowledge the call Check the line card setup and retest the panel Time Out T...

Page 139: ...fter a low battery condition Battery Low Battery Low The backup battery is checked continually every second This message would be displayed if the backup battery were set to Battery Bkp See Section 5 4 4 Indicates a low battery when the voltage drops to 10 2 VDC or lower Check battery cables If they are OK replace backup battery Local Program Begin Local Program Begin User This message indicates t...

Page 140: ...ections Verify that the port is configured properly Bkup Computer Rst Bkup Computer Restore The communication error between the receiver and the backup automation software has been corrected Main Prn Off Trbl Main Printer Off Line The port programmed as the primary printer port is off line Check cable connections Verify that the port is configured properly Check power to printer Main Prn Paper Out...

Page 141: ...Que Warning Message Queue Warning Restore This message is given when the message queue drops below the programmed level after a message queue warning indication has displayed See Section 5 4 5 2 to program the level LC Run in ROM Linecard Running ROM Code The line card is not running the application code Replace the line card Line Fault Line Fault The phone line voltage has dropped below the thres...

Page 142: ...ult Status This can be done by pressing the If the system fault LED in on the display will read Press the down arrow to view fault messages 3 Check the manual for suggestions or solutions 4 Check connections 5 Isolate the problem Remove other devices that may be interfering 6 Try swapping devices to isolate the problem 7 Try to replace the problematic device 8 Document the failures and the steps u...

Page 143: ... replaced follow the steps below 1 Remove power from the 9500 2 Locate the fuse cap on the back of the 9500 as shown in Figure 7 1 Figure 7 1 Replacing the Power Supply Fuse 3 Using a flathead screw driver gently turn the fuse holder counterclockwise to remove 4 Remove the existing fuse from the fuse cap and replace with a 2 5A slow blow fuse 5 Reinsert the fuse cap in the 9500 and gently turn clo...

Page 144: ...performed If all messages are not acknowledged cycle the receiver s power to restart the system If the power is cycled all unacknowledged messages will be lost 2 When the display shows Model 9500 Receiver Silent Knight 3 Press the button then the button The display will read Safe Mode Activated 4 Press 5 Enter the default Installer code or 9500 7 5 Updating the Receiver Software Silent Knight will...

Page 145: ...Model 9500 Central Station Receiver Installation Operation Manual 7 8 151059 ...

Page 146: ...ate Format M D Y See Section 5 4 2 3 for details M month D day Y year D M Y Y M D Day Light Saving Yes No See Section 5 4 2 4 for details Start Month Jan Dec Start Week 1st 4th and Last End Month Jan Dec End Week 1st 4th and Last ITI Options Attempts Yes or No See Section 5 4 2 5 Affects printer and LCD output only CPU Time Yes or No CPU Type Yes or No Panel Rev Yes or No Arming Level Yes or No Fo...

Page 147: ...CD will display the SIA codes followed by zone or other information See Section 5 4 2 6 for step by step instructions English This option only affects the SK Expanded automation protocol output If English is selected each event will be sent to the automation as two SIA events the first with the two digit Group number and the second with the three digit ID number If Code is selected each event is s...

Page 148: ...kp Printer Diag Com Port1 Baud 38400 19200 9600 7200 4800 2400 1200 600 300 110 See Section 5 4 3 2 for details D Data Bits 8 7 S Stop bits 1 or 2 P Parity Even Odd No Port Monitor Yes No F Flow Control Hdwr Sftwr None Init Str Initialization String Enter ASCII characters for the Escape command sequence desired For example Set the page size or number of lines per page for a serial printer Com Port...

Page 149: ...ut or give trouble annunciations Default See Section 5 4 4 1 DC Bkp No charging current applied to battery circuit Typically used for systems that use a UPS uninterrupted power supply for backup battery power See Section 5 4 4 1 Battery Bkp Charging current applied to battery circuit See Section 5 4 4 1 Receiver ID No 01 99 Default 01 See Section 5 4 4 2 Bad Data Blocks Strip Bad An indicator is s...

Page 150: ... number 6 is sent last See page 5 37 Format Group 2225 Hz 2300 Hz 1400 Hz 1400_2300Hz Westec Modem IIe Modem II Reserved 1400_2300 2 Not Used Handshake type See page 5 37 HS Duration 9810 0 to 250 msec 9815 0 to 9999 msec Each numeric option is 10 times the displayed value Example 064 X 10 640 msec Each numeric option is 50 times the displayed value Example 004 X 50 200 msec Length of time the rec...

Page 151: ...ne lines See page 5 41 for more information No No Number of Rings 000 255 Number of rings the line card needs to receive before it will answer a call It is recommended that number of rings is not set higher than 005 If Caller ID is turned on set to 002 see page 5 52 for more information on the Caller ID option See page 5 42 for more information on Number of Rings On time 1 255 in 50ms periods 9810...

Page 152: ...quipment that may interfere with modem formats See page 5 52 N No Caller ID Yes The Caller ID information will only be sent on incoming call messages that contain no data If the call message contains any data valid or invalid no Caller Id information will be output See page 5 52 No Billing Delay Y Yes Initiates a 2 second delay at the start of each call before the handshake delay N No See page 5 5...

Page 153: ...d Always ITI 300 Baud Yes If enabled the receiver attempts to negotiate 300 baud communication with ITI panels that support 300 baud See Section 5 5 2 10 No Audio Mode Instant Select the type of listen in that will be performed for ITI control panels See Section 5 5 2 10 One Ring Dial Back Line Gain Opt Transmit Gain 3 to 14 dB 9815 line card only Sets line transmit and line receive gain See Secti...

Page 154: ... line card source and paste it into one or several target line cards Clear Device Line Card See Section 5 5 4 for details View Device Line Card See Section 5 5 5 for details Rollins Line Card s See Section 5 5 6 for details User List Add User User Name Up to 16 characters See Section 5 6 for details User Code 4 9 digits User Profile Installer Operator Edit User List of users User name code and pro...

Page 155: ...Model 9500 Central Station Receiver Installation Operation Manual A 10 151059 ...

Page 156: ... OR IMPLIED BEYOND THE 18 MONTH WARRANTY EXPRESSLY SPECIFIED HEREIN IMPORTANT Silent Knight products should be tested weekly to ensure complete and proper operation and proper input and output connections Repair and RA Procedure All products that are returned to Silent Knight for credit or repair require a RA Return Authorization number Call Silent Knight Customer Service at 800 446 6444 or 763 49...

Page 157: ... of man ufacture will be repaired and the customer will be assessed the standard Silent Knight repair charge for that model Repairs and returns should be sent to Silent Knight Attn Repair Department 7550 Meridian Circle Suite 100 Maple Grove MN 55369 4927 RA Number ___________________ ...

Page 158: ...ry 5 24 C Caller ID 5 34 5 42 5 52 A 7 Com Port 1 3 16 5 15 Com Port 2 5 15 communication option 5 12 computer port baud rate 3 16 Configure Printer 4 21 D Date Format Display 5 9 Day Light Saving 5 9 Dedicated Line 5 41 default settings 1 5 Default User Codes 4 6 delete a user 5 68 Direct Line 5 41 Display options 5 6 E earth ground 3 13 Enter Program Mode 5 1 F FCC 2 1 FCC Registration Number 2 ...

Page 159: ...1 ITI Generic 5 20 ITI Panels 5 21 ITI Security Code 5 57 L Language Display 5 8 LCD 4 3 LCD Contrast 4 4 LED 4 3 Line card 5 31 Line Options 5 41 Line Voltage 3 1 Listen in 4 29 log off 4 7 log on 4 6 Log Record 5 21 M Main Menu 4 9 Main Menu Option Items by Profile 4 5 Maneuver Around in Program Mode 5 2 Maneuver Through Main Menu 4 10 Manual Common Listen In 4 29 model number 4 12 N Normal mode...

Page 160: ...ory 4 18 printer cable 3 8 Program Menu 4 22 Programming 5 1 Programming Choices 5 3 Programming Fields 5 2 R Receiver ID 4 12 5 24 Ring Off Time 5 43 Ring On Time 5 42 Ring Threshold Voltage 5 45 Rings 5 42 S Set Time Date 4 13 software date code 4 12 software revision 4 12 Supervisory Character 5 21 System History 4 11 System Info 4 12 System Options 5 23 T Testing 4 30 Threshold 5 45 Time Forma...

Page 161: ...151059 Index 4 ...

Page 162: ...7550 Meridian Circle Maple Grove MN 55369 4927 763 493 6455 1 800 328 0103 Fax 763 493 6475 2006 Silent Knight ...

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