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Troubleshooting and tips
!
Take note of the safety hints in the chapter "Important notes", when you connect or
disconnect cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
²²
Switch off the notebook.
²²
Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
²²
Contact your sales office or customer service.
Installing new software
When installing programs or drivers, important files may be overwritten and modified. To be able to
access the original data in the case of any problems following installation, you should make a backup
of the your hard disk prior to installation.
The notebook does not start after switchon
If the notebook does not start after switchon, this may be due to the following causes:
The battery is not installed correctly
²²
Switch off the notebook.
²²
Check whether the battery is installed correctly in its compartment.
²²
Switch on the notebook.
The battery is dead
²²
Recharge the battery or install a fully charged battery.
The power adapter is not connected correctly
²²
Switch off the notebook.
²²
Check whether the power adapter is connected correctly to the notebook.
²²
Check whether the power cable is plugged properly into the power adapter and into the power
outlet.
²²
Switch on the notebook. The indicator on the power adapter should light up.
The display of the notebook remains blank
If your screen remains blank this may have the following causes:
Monitor is switched off
²²
Press a key or enter the user password
