24
MSA400 smart
Installation and operating instructions
05.2017
13. Rectification of malfunctions
In case of a malfunction, do not open the device or try to repair it under any circumstances.
If the problem is not listed in the table below, please contact your window specialist or SIEGENIA directly: Tel. +49 271
3931-0
13.1 MSA400 smart
Description of
problem
LED
Possible cause
Proposed solution
MSA400 smart not
functioning
Off
No power supply
Check power supply
Off
Infrared remote control not taught in
See operating instructions – infrared
remote control
Flashes red
MSA400 smart not initialised
Perform reference run
(see page 18)
Flashes
2x green – 3x
red
Overheating
Wait until the drive cools and LED
stops flashing
Flashes
red/green
System test failed
Disconnect the voltage for at least
10 seconds, then start reference
and calibration run (see pages
18) (if the problem reoccurs,
contact Service)
MSA400 smart aborts
closing/opening and moves
in opposite direction for 4
seconds
Off
Obstacle is blocking the sash’s
traverse path
Remove obstacle and
operate MSA400 smart again
MSA400 smart does not
respond to smartphones/
tablets
–
No WLAN connection to the router
of the home network
Restart WLAN router of the home
network
–
No WLAN connection to the
smartphone/tablet
Restart smartphone/tablet
–
No WLAN connection to the
MSA400 smart
Reset MSA400 smart:
1. Press and release “PROG” button
3 times in succession.
2. Hold “PROG” button once (for
approx. 4 seconds) directly on
the connection
3. Sliding sash moves to the
CLOSED position
MSA400 smart has been reset to
the factory settings.
13.2 SIEGENIA Comfort app
You will find detailed operating information as well as information on how to rectify disturbances on the SIEGENIA Smartho-
me Internet page.
