Operating Instructions
Chapter
10
RFI341
8013171/ZO93/2017-08-08
©
SICK AG
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Germany
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All rights reserved
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Appendi
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8.2.2 System information
The RFH620 displays errors in various ways. The error output is hierarchised and
always allows a detailed analysis:
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Communication errors can occur while transferring telegrams to the RFH620. In
this case, the RFH620 returns an error code.
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Error codes are written into a status protocol for errors which occur during a
reading (chapter “Status protocol”).
8.3 Status protocol
The status protocol remains even after switching the RFH620 off and on again. The
RFH620 differentiates between four error types:
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Information
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Warning
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Error
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Fatal error
The RFH620 only saves the last five entries for each of the error types.
8.3.1 Displaying the status protocol using the SOPAS-ET configuration software
In order to display the status protocol, the SOPAS-ET configuration software has to be
online and connected to the bar code scanner.
1. Connect the SOPAS-ET configuration software with the device.
2. Open the project tree RFH620, SERVICE, SYSTEMSTATUS, register tab
SYSTEMINFORMATION.
8.4 SICK Support
If an error cannot be eliminated, it is possible that the RFH620 is defective. The
RFH620 cannot be repaired by the user, meaning that it is not possible to re-establish
functions after a failure. However, the bar code scanner can be rapidly replaced by the
user. See chapter “Replacing the RFH620).
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If an error occurs which cannot be eliminated, please contact SICK Service:
International: Competent SICK branch office or SICK subsidiary
Telephone numbers and e-mail addresses on the reverse side of these operating
instructions. For the postal address please visit www.sick.com
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Only return devices after consultation with the SICK Service.
Repairs to the RFH620 should only be performed by qualified and authorised SICK
AG service staff.