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9
Troubleshooting
Various problems can occur when using the SIG350.
If you have problems, SICK Technical Support is available to help. Contact your SICK
Service partner in this case.
However, a large number of problems can be identified and fixed independently with
the help of the following tips:
•
With
, make sure the LEDs are not reporting problems
•
Check that the network IP address, subnet mask and gateway are configured
correctly.
•
Make sure that the IP address programmed in the IO-Link Master matches the
unique, reserved, configured IP address assigned by the system administrator.
•
Make sure that you use the correct cable types on the correct connections and
that all cables are firmly connected.
•
Disconnect the IO-Link device from the master and reconnect it. Possibly the
master had not correctly identified the connected device.
•
Restart the IO-Link Master.
•
Check whether the Data Storage function has been activated correctly.
•
Reset the module to factory settings (
see "Reset to factory settings", page 67
•
Update the firmware of the module (
see "Updating firmware", page 67
9.1
Reset to factory settings
In some cases it is helpful to reset the module to the factory settings. To do this, use
either the web interface or the corresponding rotary switch position.
By resetting to the factory settings, all parameterizations made are lost and must be
carried out again.
We recommend creating a backup before resetting to the factory settings. As soon as
the module has been reset to factory settings, all parameterizations made are deleted
and cannot be restored. A backup can save considerable effort in the event of an error.
Changes to settings in the web interface require maintenance or service rights. If these
are not available, the Settings tab is grayed out and cannot be edited.
9.2
Device restart
In some cases it is necessary to restart the module. To do this, either use the web
interface or switch the voltage supply off and on.
9.3
Updating firmware
To ensure that the device is up to date, the firmware of the SIG350 can be updated.
Use the web interface to do this.
The appropriate firmware file for the corresponding module variant is required. The
firmware file can be obtained from SICK support if required and always comprises a .zip
file.
Changes to settings in the web interface require maintenance or service rights. If these
are not available, the Settings tab is grayed out and cannot be edited.
NOTE
TROUBLESHOOTING
9
8027836./2022-06-10 | SICK
O P E R A T I N G I N S T R U C T I O N S | Sensor Integration Gateway - SIG350
67
Subject to change without notice