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Appendix/Index
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Map/GPS function
Cannot set AUTO-GPS service information
･
Make sure AUTO-GPS has not been suspended due to
insufficient battery level. If AUTO-GPS has been suspended
due to Low-power operation settings, you cannot set
AUTO-GPS service information. In this case, set Low-power
operation settings to [Not suspend] or charge the battery to set
the service.
n
P. 15 “Charging”, P. 63 “docomo service/cloud”
･
Make sure [AUTO-GPS operation settings] is not disabled.
n
P. 63 “docomo service/cloud”
[Connection error; failed to send]
[Connection has been interrupted due to no answer]
[Server error; failed to send]
[The destination server is not supporting it.]
[Transmission error; try again in a while]
･
Appears when attempting to use mail or SMS with the line
system not in service or extremely congested. Try again later.
[Enter passcode.]
･
Appears when an operation for the restricted function was
attempted while the handset lock is set. Enter the passcode to
temporarily disable handset lock and continue operation.
･
Appears when attempting to use a function that requires the
passcode to be entered.
[Failed to get license. Cannot play.]
･
Appears when failed to update a license of copyrighted
content that has reached the expiration date.
[Failed to send]
･
Appears when SMS was not sent properly.
･
Appears when mail was not sent properly. Try again from a
location with a strong signal.
[Insert/recheck SIM card.]
･
Make sure docomo nano UIM card is properly inserted.
n
P. 13 “docomo nano UIM card”
[Low on space]
･
Available space on the handset memory is decreasing. Some
functions or apps may not work properly. Uninstall unneeded
apps or move/delete files.
[Mobile network not available.]
･
Make sure a valid preferred network type is set.
n
P. 76 “Preferred network type”
[No permissions to play this content.]
･
Appears when there is no available license or when attempting
to play copyrighted content whose playable period or limit has
expired.
[Please wait for a while(data)]
･
Packet communication network is extremely congested. Try
again later.
[Please wait for a while(voice call)]
･
Audio line network is extremely congested. Try again later.
[xx mails have been received, but some have not been received.]
･
Appears when not all mails can be received for an unspecified
reason.
※
This service is provided in Japanese.
By having the screen on your handset shared with DOCOMO,
you can get supports for operating and setting the handset,
using apps or connecting to peripheral devices such as PC.
In the following cases, Anshin Enkaku Support is not available.
When the docomo nano UIM card is not inserted
During international roaming
In Airplane mode
Anshin Enkaku Support is a paid service that requires
subscription.
Some operations and settings are not covered.
For details on Anshin Enkaku Support, refer to the DOCOMO
website.
1
Make a call to Anshin Enkaku Support center
:
In the home screen, [
R
]
/
[
遠隔サポート
] (Remote
support)
/
[
このスマートフォンから発信する
] (Make a call
from this smartphone)
/
[
0
] to make a call to Anshin Enkaku
Support center from the handset.
2
In the home screen, [
R
]
/
[
遠隔サポート
]
(Remote support)
:
When you use this for the first time, you must agree to “
アプ
リケーション・プライバシーポリシー
” (Apps privacy policy)
and “
ソフトウェア使用許諾書
” (Software license
agreement).
3
[
遠隔サポートの接続画面に進む
] (Proceed to the
connection screen for Remote support)
4
[
同意する
] (Agree)
5
Enter the connection number provided by
DOCOMO
6
The remote support starts after the connection
is established
Make sure that your handset is accompanied by a warranty card
at the time of purchase. Check that the name of the retailer, the
date of purchase, and the necessary details have been filled in
on the warranty card. Be sure to keep it in a safe place.
Contact the retailer if any necessary details on the warranty card
are not completed.
The warranty period without charge is 1 year from the date of
purchase.
For the purpose of improvement, the specifications and the
appearance for the handset are subject to change without prior
notice.
Information registered in your handset, such as phonebooks,
may be lost or changed if your handset is damaged, repaired or
mishandled. It is recommended that backup be kept of
information such as phonebooks.
※
The handset allows you to save phonebook data etc. to microSD
Cards.
※
The handset allows you to back up data such as phonebooks by
using docomo cloud.
Error messages
Anshin Enkaku Support
Anshin Enkaku Support center
s
0120-783-360
Business hours: 9:00 a.m. to 8:00 p.m. (open all year round)
Warranty and After-Sales Service
Warranty
SH-04G_E.book 81 ページ ２０１５年６月２４日 水曜日 午前１０時２６分
