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Troubleshooting

71

How to Use the

Online Manual

Print

Print Status

Window

Maintenance

Troubleshooting

Sharing Printer

Windows 95/98/Me/NT4.0 Windows 2000/XP

Printer Driver Settings

Nothing Prints (part 1)

If nothing prints even when the power lamp is lit, please wait a few moments. The printer needs a longer time to
process multicoloured or intricate data. If the unit still does not print, refer to the check list below.

Check the connection between the printer and
computer.

CHECK1

Is the interface cable compatible with the
printer and computer?

Interface cables compatible with this printer are USB
and parallel cables. Check which type of cable is
supported by your computer, and then purchase one of
the following cables accordingly:

USB cable

Shielded twisted pair cable (2m (6feet) Max.: high-
speed transmission equivalent)

Parallel interface cable

IEEE 1284 - Shielded type bi-directional parallel
interface cable (2m (6feet) Max.)

CHECK2

Is the interface cable connected securely?

Check if the interface cable is securely plugged into the
connectors of the printer and computer. It is also
advisable to ensure that the connector pins are not bent.

Reference:

See "CONNECTING THE INTERFACE
CABLE" in the Setup Guide and Operation
Manual for more details on interface
connection.

CHECK3

Are any other USB peripherals being
connected along with the printer?

If other USB peripherals are connected through the same
hub, disconnect them to see if the problem still exists.

Check your printer.

CHECK4

Is the front cover properly closed?

Check if the front cover of the printer is securely
closed.

CHECK5

Are the ink tanks and the print heads
installed properly?

Make sure the ink tanks and the print heads are
installed properly.

Reference:

See "INSTALLING THE PRINT HEADS
AND INK TANKS" in the Setup Guide and
Operation Manual for more details on
inserting the ink tank or print head.

CHECK6

Has a paper jam occurred?

Remove the jammed paper.

Reference:

See

Paper Jam

, for more information on how

to remove a paper jam.

CHECK7

Can you print a test page?

Depress the paper button on the printer for a few
seconds to print a test page. If you can print a test page,
there may be a problem not with the printer but with the
computer or interface cable.

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Summary of Contents for AJ-1100

Page 1: ......

Page 2: ...ding Error Messages 46 Maintenance Tab 47 Options Tab 48 Sharing the Printer using Windows Networking 49 Shared Printer Settings 50 Client Settings 51 Time to Change the Ink Tank 52 Changing the Ink Tank 53 Test Print Head 56 Cleaning the Print Head 57 Changing the Print Head 58 Aligning the Print Head 61 Keeping the Printer Clean 63 Identifying Printer Problems 64 Plug and Play Screen does not Ap...

Page 3: ...8 Me NT 4 0 Windows 2000 XP Sharing Printer Maintenance Troubleshooting 1 Printer Driver Settings Click the listed items to display the header of that section Click this button to display the Table of Contents of the Online Manual From the Table of Contents you can jump to various pages Click this button to display the Index of the Online Manual From the Index you can jump to various pages Takes y...

Page 4: ...derstandable by the printer so that the printer can quickly and efficiently print out the data The five tabs of this printer driver are shown below By clicking the tabs displayed above you will jump to a detailed description The items shown below can be setup on each tab Tab Name Setup Items Paper Quality Paper Source Media Paper Size Banner Printing Print Quality Colour Layout Orientation Copies ...

Page 5: ...river through an Application Starting the Printer Driver using the Start Button 1 1 1 1 Click the Start button 2 2 2 2 Select Settings and click Printers 3 3 3 3 Click the SHARP AJ 1100 printer driver icon in the Printers window and from the File menu select Properties 4 4 4 4 Click the Setup tab The printer driver setup screen will appear On Windows NT 4 0 select Document Defaults to open the pri...

Page 6: ...low to open the printer driver setup screen through WordPad First activate WordPad Click the Start button select Programs select Accessories and then click WordPad Reference Starting the Printer Driver using the Start Button 1 1 1 1 Go to File menu in WordPad and select Print 2 2 2 2 Select SHARP AJ 1100 from the Printer Name drop down list 3 3 3 3 Click the Properties button to open the printer d...

Page 7: ... your settings and exit the dialog box Cancel button Click this button to exit the dialog box without making any changes to the settings Apply button Click to save your settings without closing the dialog box Check box Click this option to activate deactivate each function Quit button Click this button to quit the printer driver setup screen Defaults button Returns settings to default mode of the ...

Page 8: ...this model On the above screen click on options shown in the green boxes to make additional changes Select the type of paper This option sets printing quality Set printer output preferences to colour or greyscale Open to set output quality and adjust colours When printing colour data in greyscale mode a small amount of colour ink will still be utilised For this reason output colouration will appea...

Page 9: ...is rougher Overhead presentations T shirt transfer This media is to be transferred to cloth materials by an iron T shirt Place mat Card Stock Thick plain paper Card printing Be sure to use Sharp recommended OHP films when you select Transparency If you select T shirt transfer the original image will be reversed on the printed media to make a proper image on the T shirt Depending on this Media sett...

Page 10: ...97mm 148mm x 210mm 4 375 x 5 75 3 x 5 4 x 6 5 x 8 Paper Letter 11 x 17 Ledger Fit to Page Legal Executive 297mm x 420mm A3 Fit to Page A4 A5 Invitation A2 Index card 3 x 5 Index card 4 x 6 Index card 5 x 8 105mm x 148mm A6 4 125 x 9 5 110mm x 220mm 114mm x 162mm 257mm x 364mm B4 Fit to Page 182mm x 257mm B5 COM10 DL C6 Custom When Ledger Fit to Page A3 Fit to Page or B4 Fit to Page is selected the...

Page 11: ...a of the paper It is recommended that you specify margins from your application to fit within the quality guaranteed area Quality guaranteed area Guaranteed area is inside 19mm from the top bottom edge of the paper and 10mm from the right left edge of the paper Printable area The void area of the printer driver is 3mm from the paper edges The print quality may be degraded outside the guaranteed ar...

Page 12: ...the scroll bar 0 100 Returns all user modified settings back to default settings of this dialog box Colour matching SHARP Colour matching Brightness 50 Contrast 50 Saturation 50 Red Strength 50 Green Strength 50 Blue Strength 50 By selecting ICM both the Image and Colour Balance options become disabled The ICM setting is unavailable with Windows 95 or NT 4 0 Allows you to select the Colour Managem...

Page 13: ...ages onto a single page Set the number of copies between 1 50 On the above screen click on options shown in the green boxes to make additional changes Select the orientation for your documents Check this box when you want to print multiple pages of document as collated sets Choose the output order of pages when printing multiple pages Returns all user modified settings back to default settings of ...

Page 14: ...s vertically Landscape Check this setting to print your documents horizontally Image Rotation Enable disable Image Rotation which rotates the printed image by 180 degree This function is available if Landscape is selected for the Orientation Page Order Use this setting to specify the output order of multiple pages You can select Front to Back or Back to Front If COM10 DL C6 or Invitation A2 is sel...

Page 15: ...e Collate When multiple copies are printed this setting places each copy in numerical order For more detailed information refer to the table below Example When printing out two copies of a three page document The illustrations above assume that the paper size selected for Paper Size setting corresponds to the size of paper in the tray When Ledger Fit to Page A3 Fit to Page B4 Fit to Page COM10 DL ...

Page 16: ...ll user modified settings back to default settings of this tab Zoom 100 Fit to Page Off Poster Printing None Enables you to print an enlarged image of one page document onto separated multiple sheets 4 9 or 16 sheets Allows you to reduce or enlarge the size of the print On the above screen click on options shown in the green boxes to make additional changes Enlarges reduces the image to fit to the...

Page 17: ...he border of each sheet is printed as shown in the illustration below when this option is checked This setting is useful for cropping margins or pasting the sheets to each other Overlap area Check this option to print overlapped images on multiple sheets Use this setting when you intend to paste the sheets without any space on the joint Zoom setting is not available when any of Banner Printing Fit...

Page 18: ...rmark Use the scroll bar or enter a figure to set the font size of a watermark from 6 to 500 points Create your original watermark in this box Use the scroll bar to set the print angle of a watermark from 90 to 90 degree The angle can be set in 15 degree multiples Returns all user modified settings back to default settings of this tab Watermark None On First Page Only Off Move the location of the ...

Page 19: ...ayed text and click this button to add a new watermark After selecting a watermark from the drop down list and setting its size and angle click this button to add new changes Delete button To remove your original watermark from the drop down list select it and click this button Edit Colour button For setting the colour of a watermark click this button to display the Colour dialog box For more info...

Page 20: ...s 2000 XP Printer Driver Settings Utility Tab Settings On this tab you can open the Maintenance tab of the print status window About button Click this button to display the About dialog box for information on the driver name and version Maintenance button Click to access maintenance options On the above screen click on options shown in the green boxes to make additional changes ...

Page 21: ...a understandable by the printer so that the printer can quickly and efficiently print out the data The five tabs of this printer driver are shown below By clicking the tabs displayed above you will jump to a detailed description The items shown below can be setup on each tab Tab Name Setup Items Paper Quality Paper Source Media Quality Settings Colour Advanced Layout Orientation Copies Page Order ...

Page 22: ...een by either of the methods shown below Reference Starting the Printer Driver through an Application Starting the Printer Driver using the Start Button 1 1 1 1 Click the Start button 2 2 2 2 Select Settings and click Printers On Windows XP click Control Panel click Printers and Other Hardware and then click Printers and Faxes 3 3 3 3 Click the SHARP AJ 1100 printer driver icon and from the File m...

Page 23: ...the Start button select Programs All Programs on Windows XP select Accessories and then click WordPad Reference Starting the Printer Driver using the Start Button 1 1 1 1 Go to File menu in WordPad and select Print 2 2 2 2 Select SHARP AJ 1100 printer driver icon from Select Printer area You can setup the preferences for the printer driver through the five tabs of Paper Quality Layout Scaling Wate...

Page 24: ...ct one item from a list of options OK button Click this button to save your settings and exit the dialog box Cancel button Click this button to exit the dialog box without making any changes to the settings Apply button Click to save your settings without closing the dialog box Quit button Click this button to quit the printer driver setup screen Advanced button Click this button to make detailed ...

Page 25: ...lect from Best Normal and Draft On the above screen click on options shown in the green boxes to make additional changes Click this button when you intend to change the settings below Paper Size Custom Size Banner Printing Print Quality Colour Adjustment Custom is selected automatically by changing the Print Quality of Advanced settings Set printer output preferences to colour or greyscale When pr...

Page 26: ...er paper and high quality paper Corporate documents Coated The print side of coated paper is whiter Graphics Images Photo The print side of photo paper is glossy Photographs Transparency Overhead presentation on clear film The print side of transparency film is rougher Overhead presentations T shirt transfer This media is to be transferred to cloth materials by an iron T shirt Place mat Card Stock...

Page 27: ... when you click the Advanced button on the Paper Quality tab You can make detailed settings for printing on this dialog box Reference Quality guaranteed area and printable area Select the paper size for your document Allows you to customize the size of the paper Enable disable banner printing Open to set output quality and adjust colours This option sets printing quality On the above screen click ...

Page 28: ...7mm 148mm x 210mm 4 375 x 5 75 3 x 5 4 x 6 5 x 8 Paper Letter 11 x 17 Ledger Fit to Page Legal Executive 297mm x 420mm A3 Fit to Page A4 A5 Invitation A2 Index card 3 x 5 Index card 4 x 6 Index card 5 x 8 105mm x 148mm A6 4 125 x 9 5 110mm x 220mm 114mm x 162mm 257mm x 364mm B4 Fit to Page 182mm x 257mm B5 COM10 DL C6 Custom When Ledger Fit to Page A3 Fit to Page or B4 Fit to Page is selected the ...

Page 29: ...he printer driver is 3mm from the paper edges The print quality may be degraded outside the guaranteed area according to the contents of your document If lines are broken when printing with Draft change the setting to any other option Some of the settings cannot be selected depending on the Media setting on the Paper Quality tab Draft Sharp Rapid Normal Best Select this option when you want to pri...

Page 30: ...b here Directly enter the figure or move the scroll bar 0 100 Returns all user modified settings back to default settings of this dialog box Colour matching SHARP Colour matching Brightness 50 Contrast 50 Saturation 50 Red Strength 50 Green Strength 50 Blue Strength 50 By selecting ICM both the Image and Colour Balance options become disabled Allows you to select the Colour Management System The C...

Page 31: ... onto a single page Set the number of copies between 1 50 On the above screen click on options shown in the green boxes to make additional changes Select the orientation for your documents Check this box when you want to print multiple pages of document as collated sets Choose the output order of pages when printing multiple pages Returns all user modified settings back to default settings of this...

Page 32: ...rtically Landscape Check this setting to print your documents horizontally Image Rotation Enable disable Image Rotation which rotates the printed image by 180 degree This function is available if Landscape is selected for the Orientation Page Order Use this setting to specify the output order of multiple pages You can select Front to Back or Back to Front If COM10 DL C6 or Invitation A2 is selecte...

Page 33: ...llate When multiple copies are printed this setting places each copy in numerical order For more detailed information refer to the table below Example When printing out two copies of a three page document The illustrations above assume that the paper size selected for Paper Size setting corresponds to the size of paper in the tray When Ledger Fit to Page A3 Fit to Page B4 Fit to Page COM10 DL C6 I...

Page 34: ...ser modified settings back to default settings of this tab Zoom 100 Fit to Page Off Poster Printing None Enables you to print an enlarged image of one page document onto separated multiple sheets 4 9 or 16 sheets Allows you to reduce or enlarge the size of the print On the above screen click on options shown in the green boxes to make additional changes Enlarges reduces the image to fit to the siz...

Page 35: ...order of each sheet is printed as shown in the illustration below when this option is checked This setting is useful for cropping margins or pasting the sheets to each other Overlap area Check this option to print overlapped images on multiple sheets Use this setting when you intend to paste the sheets without any space on the joint Zoom setting is not available when any of Banner Printing Fit to ...

Page 36: ...k Use the scroll bar or enter a figure to set the font size of a watermark from 6 to 500 points Create your original watermark in this box Use the scroll bar to set the print angle of a watermark from 90 to 90 degree The angle can be set in 15 degree multiples Returns all user modified settings back to default settings of this tab Watermark None On First Page Only Off Move the location of the wate...

Page 37: ... text and click this button to add a new watermark After selecting a watermark from the drop down list and setting its size and angle click this button to add new changes Delete button To remove your original watermark from the drop down list select it and click this button Edit Colour button For setting the colour of a watermark click this button to display the Colour dialog box For more informat...

Page 38: ...00 XP Printer Driver Settings Utility Tab Settings On this tab you can open the Maintenance tab of the print status window About button Click this button to display the About dialog box for information on the driver name and version Maintenance button Click to access maintenance options On the above screen click on options shown in the green boxes to make additional changes ...

Page 39: ...nt Initiate printing Exit printing Load paper Reference For loading paper refer to the LOADING PAPER in the Setup Guide and Operation Manual Open the printer driver setup screen and set the print preferences Reference Basic Printing Printing a Watermark Enlarge Reduce the Printed Image Printing Multiple Pages on One Page Make a Poster Printing a Photograph Ensure printing has been completed before...

Page 40: ...selected as the current printer If you intend to change any print setting click the Properties button to open the setting dialog On Windows XP click the Preferences button Reference Printer Driver Settings Windows 95 98 Me NT 4 0 Windows 2000 XP 4 4 4 4 Click the OK button in the Print dialog box On Windows 2000 XP click the Print button Printing starts according to your preferences Windows 2000 d...

Page 41: ...printer driver and click the Watermark tab Reference See Starting the Printer Driver through an Application Windows 95 98 Me NT 4 0 Windows 2000 XP for details on how to open the printer driver How to Print a Watermark From the Watermark drop down list select the watermark for example CONFIDENTIAL you wish to print on your document and start printing Reference See the Watermark Tab Settings Window...

Page 42: ...just the zoom ratio for printing according to the paper loaded in the printer Follow the steps shown below to use this function The instruction below assumes that you intend to print an A4 size document onto an A6 size paper 1 1 1 1 Click the Scaling tab in the printer driver setup screen 2 2 2 2 Check the Fit to Page box Make sure that the paper size shown in the Source Size box corresponds to th...

Page 43: ...o a single page To use this function open the printer driver setup screen select 2 Up or 4 Up for N Up Printing on the Layout tab Reference See the Layout Tab Settings Windows 95 98 Me NT 4 0 Windows 2000 XP for details on the N Up Printing option 2 Up Printing 2 Up printing places two pages of the document stack onto a single printed page 4 Up Printing 4 Up printing places four pages of the docum...

Page 44: ... 2 Check the Border box and Overlap area box Checking the Border box enables you to print borders on each sheet of the output Checking the Overlap area box enables you to print the overlapped portion onto two consecutive sheets Reference Poster Printing Windows 95 98 Me NT 4 0 Windows 2000 XP Now you can print with Poster Printing function After all necessary sheets have been printed go to the nex...

Page 45: ...een and set the Media option to Photo 2 2 2 2 Set the Print Quality option to Best On Windows 2000 XP set the Quality Settings option to Best 3 3 3 3 Check if the Colour option is set to Colour The result of setting the preferences as shown from Step 1 to Step 3 are displayed below When loading photo paper into the paper tray insert the glossy side face up Windows 95 98 Me NT 4 0 If required you m...

Page 46: ...rinted and error messages It also controls head cleaning and head position adjustment The print status window contains status window and three tabs The status window displays Normal Warning and Fault type messages Reference Print Status Window Functions Understanding Error Messages Maintenance Tab Options Tab Starting the Print Status Window The default setting of the print status window is to ope...

Page 47: ...atus window into the task bar Quit button Click this button to quit the print status window Status window Provides details on the current status of the print job Document Name Displays the name of the active print job Help button Click this button to display help file for the print status window Status icon This icon informs you of the print status Reference Understanding Error Messages Tab Index ...

Page 48: ...ide you with information on printer status Understanding the Status and Program Icon Refer to the table below for an explanation of the printer condition Program icon Status icon Condition None Normal Fault Printing has stopped because of a problem Follow the instruction on the status window to solve the problem immediately Warning A problem requires your attention Follow the instruction on the st...

Page 49: ... print head After the dialog box for selecting which print head to clean appears click the OK button Reference Cleaning the Print Head Test print head Click the Start button to print a test page which lets you check the print quality After the confirmation dialog box appears click the OK button Reference Test Print Head Print alignment patterns Click the Start button to print a test chart to align...

Page 50: ...Print Status Window when printing The print status window will be displayed automatically at the start of the print job It will close automatically when the print job is finished Always display Print Status Window The print status window will be displayed all the time It will stay open even after the print job is finished Print Status Window Off The print status window will not be displayed even w...

Page 51: ... explain how to connect the printer using a Peer To Peer connection Our explanation shown below is based on the following assumptions there is an established network in place This works with Windows 95 98 Me NT 4 0 2000 and XP With Peer To Peer connections the print server is a client to which a printer is directly connected and a Client is any computer which is connected to the same network Share...

Page 52: ...lick Printers and Other Hardware and then click Printers and Faxes 7 7 7 7 Right click the SHARP AJ 1100 printer driver icon and select Sharing from the pop up menu 8 8 8 8 Enable the check button for sharing input your preferences and click OK button You have completed the setup procedures for the shared printer Reference Client Settings If your operating system is Windows 95 98 Me start from ste...

Page 53: ...driver icon and select Properties from the pop up menu 3 3 3 3 Click the Details tab and click the Add Port button 4 4 4 4 Type the port name as shown below or click Browse button and double click Server s computer name and then click Sharp 5 5 5 5 Input your options and click the OK button This page provides steps for Windows 95 98 Me users only If your operating system is Windows NT 4 0 2000 or ...

Page 54: ... ink xxxx One of the ink colours including cyan yellow magenta and black is displayed as xxxx in this message The Ink low error message is displayed on the print status window When an ink tank is near empty the status icon on the print status window is changed into If the Ink low error message appears more than two of the ink tanks are near empty Check the ink indicators to find the ones which are...

Page 55: ...k tank replacement if the front cover is left open for more than 8 minutes the carriage will automatically return to its home position in order to protect the print head To return the carriage to the centre position close the front cover and then open it again Do not put your hands into the printer until the carriage stops at the centre position Doing so may hurt your hands Do not try to move the ...

Page 56: ...e amount of available ink on your computer Besides print quality with such ink tank is not guaranteed Hold the tank upright when removing the tape Do not touch the uncovered opening on the ink tank as ink will get on your hands Ensure that there are no pieces of tape remaining on the ink tank Example Removing the tape of the yellow ink tank Do not touch this area The printer may not print if it is...

Page 57: ...nd the ink will be fed to the print head 7 7 7 7 Confirm the ink lamp is not blinking If the ink lamp continues to blink open the front cover and confirm that all the ink tanks are properly inserted During ink tank replacement if the front cover is left open for more than 8 minutes the carriage will automatically return to its home position in order to protect the print head To return the carriage...

Page 58: ...head 4 4 4 4 Click the OK button A test page will be printed 5 5 5 5 Check the result of the test page If the print quality is poor go to the next step 6 6 6 6 Click the Start button of Auto head cleaning to clean the print heads If you cannot get a good result printing a test page even after cleaning the print head 3 times change the print head Reference Cleaning the Print Head 7 7 7 7 Change the...

Page 59: ... the Start button of Auto head cleaning 3 3 3 3 Click the OK button to clean both the black print head and the colour print head Cleaning the print head will begin 4 4 4 4 Click the Start button of Test print head and then click OK button on the confirmation dialog box to print a test page 5 5 5 5 Check if the test page was printed clearly If print quality is poor return to step 2 and follow the p...

Page 60: ...lack AJ H10C Print head Colour Print head life 10 000 sheets 10 000 sheets When using 20 3cm x 25 4cm 8 x 10 size paper at 5 image area in normal usage Do not put your hands into the printer until the carriage stops at the centre position Doing so may hurt your hands Do not try to move the carriage manually by force you may damage the printer During print head replacement if the front cover is lef...

Page 61: ...the print head right above by holding both sides of it 4 4 4 4 Remove the new print head from its protective case 5 5 5 5 Insert the new print head 6 6 6 6 Lower the print head latch Lower the latch until it is properly fixed into position Do not touch the metal portion of the print head Doing so may lead to improper printing Be careful not to damage the print head If any part is damaged the print...

Page 62: ...nt cover The carriage will return to its home position and the ink will be fed to the print head 9 9 9 9 To maintain print quality after changing the print head always align the print head Click the Start button of Print alignment patterns located in the Maintenance dialog box of the print status window to align the print head Reference Aligning the Print Head 10 10 10 10 Print a test page by clic...

Page 63: ...set in the tray 2 2 2 2 Click the Utility tab in the printer driver setup screen and then click Maintenance button 3 3 3 3 Click the Start button of Print alignment patterns 4 4 4 4 Click the OK button The Align print head dialog box will appear and a test chart will be printed 5 5 5 5 Check the test chart results and change the preferences to the best setting for each pattern 1 1 1 1 Select a pat...

Page 64: ...sample which has the straightest line 4 4 4 4 Select a pattern sample for Pattern D Look at the chart D on your test chart Select the number under the pattern sample which has the straightest line 6 6 6 6 Click the OK button in the Align print head dialog box The print head will align itself 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8 Example 6 8 B 6 5 4 3 2 1 0 1 2 3 4 5 6 6 Example 1 Straight line Cracked...

Page 65: ...oose threads 3 3 3 3 Open the front cover 4 4 4 4 Check the inside of the printer If you find stains of splashed ink paper dust or dirt wipe them away with a soft cloth If the dirt is sticky and hard to remove wipe the dirt away with a firmly squeezed wet cloth after soaking it in water When wiping the surface of the printer keep the front cover closed Do not use cleaning agents containing ammonia...

Page 66: ...g everything on the list please contact your authorised SHARP service centre Paper is not Fed into the Printer Failed to Install the Printer Driver Windows 2000 XP Plug and Play Screen does not Appear when the USB is connected Characters or Graphics are not Printed in Correct Position Paper Jam Printer Inoperative Nothing Prints Uninstalling the Printer Driver Reinstalling the Printer Driver Faint...

Page 67: ...e Device Manager tab Universal Serial Bus controllers will appear in the list of devices 3 3 3 3 Click the icon beside the Universal Serial Bus controllers Two items will display your Controller chipset type and Root Hub If these items appear you can use USB port If the Universal Serial Bus controllers shows a yellow exclamation point or does not appear you must check your computer manual for USB ...

Page 68: ...ing a parallel cable restart your computer after connecting the cable Digital Signature Not Found window will appear Make sure to click the Yes button Now you have completed the installation If you have clicked the No button go to the next step 2 2 2 2 Refer to Installing onto Windows 2000 XP in the Setup Guide and Operation Manual to install the driver following the steps from step 4 If using Win...

Page 69: ...ping pieces of paper are supplied to the printer paper supply problems will occur Remove all the paper from the paper tray fan and then load them again CHECK3 Is the paper guide correctly adjusted to fit the paper If the width of the guide is set too narrow a paper supply problem will occur If the width of the guide is set too wide printout will be skewed Ensure that the guide is adjusted correctl...

Page 70: ...ng into the paper tray Fan the paper and tap the edge against a flat surface to even the stack before loading into the printer CHECK9 Is the setting for printing cards or envelops correct When printing onto a card or envelope open the paper tray so that it is nearly horizontal and insert the card or envelope so that it is in the portrait direction with the side to be printed on facing up Reference...

Page 71: ...ut tray Pull the jammed paper out gently 2 2 2 2 Remove the jammed paper and then press the paper button to resume printing Make sure the paper lamp is not blinking When paper is jammed the paper lamp will blink fast After removing the jammed paper be sure to align the paper guide to the paper in the paper tray If the jammed paper will not come out easily try pulling in the opposite direction Do n...

Page 72: ...e on Reference For details on connecting the printer to an electrical outlet see CONNECTING THE POWER CORD in the Setup Guide and Operation Manual CHECK2 Is the printer plugged into a working electrical outlet Connect some other appliance to the electrical outlet to verify whether the power source is supplying power If all the lamps keep blinking If all the lamps including the power lamp the ink l...

Page 73: ...curely plugged into the connectors of the printer and computer It is also advisable to ensure that the connector pins are not bent Reference See CONNECTING THE INTERFACE CABLE in the Setup Guide and Operation Manual for more details on interface connection CHECK3 Are any other USB peripherals being connected along with the printer If other USB peripherals are connected through the same hub disconn...

Page 74: ...x CHECK10 Has the printer driver been installed properly Check if the printer driver has been installed following the steps listed below 1 1 1 1 Click the Start button select Settings and then click Printers On Windows XP click the start button click Control Panel click Printers and Other Hardware and then click Printers and Faxes 2 2 2 2 Check if the SHARP AJ 1100 printer driver icon is shown If ...

Page 75: ... printer driver again Reference Reinstalling the Printer Driver 1 1 1 1 Click the Start button select Settings and then click Printers On Windows XP click the start button click Control Panel click Printers and Other Hardware and then click Printers and Faxes 2 2 2 2 Right click the SHARP AJ 1100 printer driver icon and select Delete from the pop up menu 3 3 3 3 Click the Yes button in the confirm...

Page 76: ...D ROM and then double click the My Computer icon double click the CD ROM icon and then double click the Setup icon Then carry out the setup procedure by following the instructions on the screen If using Windows NT 4 0 1 1 1 1 Check that the printer and the computer are connected and then restart the computer 2 2 2 2 Insert the supplied CD ROM and then double click the My Computer icon double click...

Page 77: ...r setup screen If the Print Quality setting is set to the highest speed printing you can print at higher speed but print quality may suffer as a result Specify the Print Quality setting except Draft on Windows 95 98 Me NT 4 0 or Quality Settings except Draft on Windows 2000 XP and then print again CHECK3 Did you get a clear result for your test page Print a test page to check the print quality To ...

Page 78: ...the orientation of document setting correct Click the Layout tab in the printer driver setup screen and verify if the Orientation option is set to your requirements CHECK3 Is the paper loaded correctly If a document is physically damaged when it is output or the image is skewed on the paper discard the damaged sheet reinsert the paper supply and print again Insert the paper so that there is no vis...

Page 79: ...ality tab in the printer driver setup screen and check if the Print Quality option is set to Sharp Rapid Normal or Best On Windows 2000 XP Click the Paper Quality tab in the printer driver setup screen and check if the Quality Settings option is set to Normal or Best Reference Paper Quality Tab Settings Windows 95 98 Me NT 4 0 Windows 2000 XP If you change the setting as described above and printe...

Page 80: ...list below CHECK1 Is the printer driver set to the colour print option Click the Paper Quality tab in the printer driver setup screen and change the Colour setting to Colour Reference Paper Quality Tab Settings Windows 95 98 Me NT 4 0 Windows 2000 XP CHECK2 Does the application you are using support colour printing Some applications may not support colour printing Use an application that supports ...

Page 81: ... job Try closing all other applications to increase the amount of memory available for printing If printing is still excessively slow you may have to add more memory into your computer CHECK2 Is your hard disk fragmented When data is frequently stored deleted the hard disk may become fragmented causing a reduction in printing speed In this case it is recommended to defragment your hard disk You ma...

Page 82: ...Keeping the Printer Clean 63 L Landscape 12 Layout Tab Settings 11 Length 8 M Maintenance 52 Maintenance Tab 47 Make a Poster 42 Media 7 millimetres 8 N N Up Printing 13 O Options Tab 48 Orientation 12 P Page Order 12 Paper Jam 69 Paper Size 8 Paper Quality Tab Settings 6 Portrait 12 Poster Printing 15 Print 37 Print alignment patterns 47 Print head Alignment 61 Changing 58 Cleaning 57 Print Quali...

Page 83: ...47 K Keeping the Printer Clean 63 L Landscape 30 Layout Tab Settings 29 Length 26 M Maintenance 52 Maintenance Tab 47 Make a Poster 42 Media 24 millimetres 26 N N Up Printing 31 O Options Tab 48 Orientation 30 P Page Order 30 Paper Jam 69 Paper Size 26 Paper Quality Tab Settings 23 Portrait 30 Poster Printing 33 Print 37 Print alignment patterns 47 Print head Alignment 61 Changing 58 Cleaning 57 P...

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