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Problem
Possible Causes
Remedies
8.
No TV signal present, poor picture
quality (sparkles) or loss of picture
(receiver is switched on)
•
Installation problem
•
Signal problem
•
Local heavy precipitation falling (normal operation will likely resume
after the precipitation has stopped)
•
Smart Card not inserted
•
Subscriber services deauthorized
•
You have attempted to record a copy-protected program (some pro-
grams are copy-protected at the discretion of the copyright owner
and may not record properly on your VCR)
•
Check that all satellite/antenna/video and other cables are properly
connected
•
Check that your satellite antenna (dish) is properly aligned
•
Check that the correct receiver installation settings are being used,
that an adequate signal level is present and that receiver operating
errors are being reported
•
Check that the video signal is being routed directly from the receiver,
and not via your VCR equipment (some programming may be trans-
mitted using Macrovision copy protection)
•
Check that the TV modulator selector switch (receiver rear panel) is
set to the correct channel for receiving satellite signals via your TV
tuner/converter
•
Check that your subscriber services are currently authorized
•
For information about Macrovision copy-protected programs or
events, contact your dealer/reseller or local service provider
9.
Poor reception
•
Your antenna, video and/or audio cables may be faulty or not properly
connected
•
Your Headend Satellite Receiver is not setup to properly receive the
satellite signal
•
Possible station trouble (the signal source for one or more channels
(or all channels) is temporarily affected by technical transmission
problems or a temporary solar disturbance
•
Your satellite antenna (dish) may not be properly installed (dish/LNB
alignment) or is not accurately aimed at the satellite signal trans-
mission source
•
Check the connections to and from the satellite antenna LNB, televi-
sion antenna, and all video and audio cables (see Connecting your
system for details)
•
A transmission problem or a temporary solar disturbance may be
causing the poor reception (contact your service provider)
•
Check another channel or channels to compare signal reception
10.
No picture, no sound
•
You have not turned your Headend Satellite Receiver on or the re-
ceiver is not properly connected to AC power
•
Your antenna, video and/or audio cables may be faulty or not properly
connected
•
Possible station trouble (the signal source for one or more channels
(or all channels) is temporarily affected by transmission problems or
due to a temporary solar disturbance
•
Press the ON/STANDBY button on the receiver front panel
•
Check that your Headend Satellite Receiver is properly connected to
AC/power
•
Check the connections to and from the satellite antenna LNB, televi-
sion antenna, and all video and audio cables (see Connecting your
system for details)
•
Check another channel or channels to compare signal reception
11.
Picture OK, poor sound
•
You have muted the sound
•
Check another channel or channels to compare signal reception
•
See the previous item in this table for details
12.
Sound OK, poor picture
•
Check another channel or channels to compare signal reception
•
See the previous item in this table for details
