Scientific Atlanta Continuum DVP eXtra Dense QAM Array 24, Configuration Manual, Page: 87 / 104

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Products can accrue costs through damage or misuse, or if no problem is
found. Products incurring costs will not be returned to you without a valid
purchase order number.
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Proceed to Packing and Shipping the Product.
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Scientific Atlanta.
1
Are the product’s original container and packing material available?
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If yes, pack the product in the container using the packing material.
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If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important:
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You are responsible for delivering the returned product to Scientific Atlanta
safely and undamaged. Shipments damaged due to improper packaging may
be refused and returned to you at your expense.
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Do not return any power cords or accessories.
2 Write the following information on the outside of the container:
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Your name
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Your complete address
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Your telephone number
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RMA number
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Problem description
Note: Absence of the RMA number may delay processing of product repair
and/or result in the equipment being returned unrepaired. Include the RMA
number in all correspondence.
3 Ship the product to the address provided by the customer service representative.
Note: Scientific Atlanta does not accept freight collect. Be sure to prepay and
insure all shipments.
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