V21 Parts & Service Manual
All V21 Identified Equipment
REV A – 10/2013
P/N: 1230476
ERROR
DESCRIPTION OF ERROR CODE
CHECKING METHOD
CORRECTIVE ACTION
Coin Inlet
Changer inlet chute blocked - no
coins sensed for over 96 hours by
the changer.
Check inlet chute for blockage.
Drop coins in Sales Mode or Tube
Fill Mode to test acceptance.
Manually clear the error.
Clear inlet chute blockage. If no
blockage found, replace changer. If
acceptance rate is acceptable,
system is OK. If acceptance rate is
low or changer will not accept coins,
replace changer.
Tube Jam
Tube pay out jam -- reported by
changer.
Check changer tubes and payout
for blockage.
Clear blockage, if found. If no
blockage is found, replace changer.
Coin Read Only
Memory
Changer check sum incorrect --
reported by changer.
Unplug machine, wait at least five
seconds, replug machine.
Manually clear the error.
If error does not clear, replace
changer/acceptor.
Replace acceptor.
Excessive Escrow
Excessive escrow requests --
more than 255 requests since the
last coin was sensed.
Check escrow lever and
associated mechanisms.
Manually clear the lever and error.
Close door then reopen. Check
to see if error still occurs.
Replace changer/acceptor.
Coin Jam
Coin jam - reported by changer.
Check changer/acceptor for
jammed coins or other
obstructions.
If no obstructions are apparent,
replace changer/acceptor.
Low Acceptance
Low acceptance rate -- coin
acceptance has fallen below 80%.
Check changer/acceptor for
obstructions or dirt.
If no obstructions are apparent, and
acceptance appears to be OK, this
may be an indication of cheating
attempts.
Drop coins to test acceptance.
If no obstructions are apparent and
coins do not accept, or acceptance
rate is poor, replace
changer/acceptor.
Accept Disconnect
Disconnected acceptor --
indicates that an acceptor is
unplugged.
Check coin mechanism plugs.
Check for faulty harness wiring
(see wiring diagram for circuit).
Correct connections.
Routing
Coin routing - indicates a coin
was routed incorrectly.
Verify changer set-up using
manufacturer's
recommendations.
If acceptor was set up correctly,
replace acceptor.
Dollar Bill Acceptor
Bill Acceptor
Communication
Bill acceptor communications -
No bill acceptor communication
for 5 seconds.
If changer or card reader is being
used, check for “Changer
Communication” or “Rom
Checksum” errors.
If there are no “Changer
Communication” or “Rom
Checksum” errors: 1) Check bill
acceptor harness; 2) Replace bill
acceptor. If there are those errors: 1)
Check control board MDB harness.
Unplug service cord. Wait at least
5 seconds. Plug in service cord.
Manually clear the error.
Bill Acceptor Full
Bill acceptor full - reported by
acceptor (STACKER command).
Insure bill cashbox is empty and
that the cashbox is properly
closed and in place.
If cashbox appears to be OK, replace
bill acceptor.
Bill Acceptor
Motor
Bill acceptor motor is reported as
defective by acceptor.
No test available.
Replace bill acceptor.
Bill Acceptor
Jammed
Bill jammed -- reported by
acceptor.
Check bill acceptor for
obstructions or dirt.
If no obstructions are apparent,
replace bill acceptor.
V21 T
roubleshooting Chameleon / Trade / HV3 | T1-13
