V21 Parts & Service Manual
All V21 Identified Equipment
REV A – 10/2013
P/N: 1230476
PARTS RETURN/WARRANTY PROCESS
1.
Advance Warranty:
Order is placed using normal ordering payment methods. Once defective
parts have been returned and inspected, a credit is issued and all applicable charges are
reimbursed.
2.
Replace Upon Receipt
: Defective parts are to be returned for inspection. Once defective parts
have been returned and inspected, replacement parts will be shipped as applicable.
RETURN POLICY
All parts returned must be accompanied by a Return Goods Authorization Number
received
from your SandenVendo Customer Service Rep at 1-800-344-7216.
All parts must be properly wrapped and packed securely to avoid further damage. Failure to do so
may void your warranty.
Mark all packages with the Returns Goods Authorization number provided by your CSR and send it
by the most inexpensive method of transportation (Federal Express Ground or Overnight
Transportation).
SandenVendo can also provide pick up service upon request. Please ask your CSR about this option.
Return package(s) to:
SANDENVENDO
Attn: Warranty Returns Department
4010 Distribution Drive, Suite 200
Garland, Texas 75041
If you have requested ‘replace upon receipt’, a like part will be shipped at no charge if our inspection
shows that the inoperative part became defective during the warranty period.
If you have requested ‘advance warranty’, a credit will be issued to cancel the invoice on which the
replacement part was shipped. This credit will include any applicable prepaid transportation charges.
To receive credit the inoperative part must be returned within 30 days from the date the replacement
was shipped or the RG was requested.
SandenVendo does not issue cash credit for the return of any part or accessory
*Canadian and International customers please contact your Customer Service Representative
for return instructions.
V21 T
roubleshooting Chameleon / Trade / HV3 | T1-3
