Samsung UN75ES9000F, Service Manual, Page: 49 / 114

Problem Solution
Can this service be successful? According to the Market Research, 74% of subjects answered that they prefer to exercise
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at home. However, at the same time they are not satisfied with their home exercise
because they lack the motivation, equipment, and fun. Moreover we saw that they expect
to do exercise via Exercise VOD and Exergame in the future. Therefore, we are sure that
Fitness can help users get more value from they home exercise.
Family Story
How can I upload contents? You can upload content via TV, mobile, tablets or on the web.
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On TV, you can upload content via USB.
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How can users invite their family
members?
Samsung Account : Users can invite members with Samsung Account. They need to put
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Samsung Account on the and this invitation will be delivered to other party’s email.
Device Activation : First the users needs to input the phone number of the family member
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who they want to invite. This creates an activation number that the user can deliver to the
family member.
How many family groups can be
created on one device?
Only 1 group can be created per device.
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How many members can be
invited to one family group?
Up to 20 members can be registered.
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Can families living apart in
different countries use this
service?
Yes, since the service is available worldwide and internet-based.
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Ref. ‘Watch Together’ feature. Only available on TV at the moment and to be supported on mobile and tab in 2H of 2012.
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Kids
What types and how many
contents will be available?
At launching time, we are expecting around 100 global contents. A high number of local
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contents and global contents with high brand value will be continuously added in the
future.
What languages are supported? Menu language of Kids service will follow the TV OSD languages and content language
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will vary depending on the Contents Provider.
However, there will be around 70 contents which support English, French, German,
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Italian, Spanish, Brazilian Portuguese at launching time.
What are your plans to support
more localized contents?
Kids service can easily be integrated with local contents. In order to source local popular
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contents, HQ will provide local sourcing guideline to subsidiaries at Feb. of 2012.
How does the recommendation
work?
We use Customized Recommendation based on the popular / latest contents and user’s
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watching history.
Is the content free or paid?
Kids service is composed of free and paid contents. However, most of contents will be
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provided with free of charge at the launching time.
What types of content are
available?
Short clip video, e-Book, and simple games for preschoolers are available.
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Is there some kind of reward for
collecting the stickers?
A certificate is provided when kids complete a sticker book. The goal of the sticker
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book service is for both kids and parents to have fun and interact with each other while
collecting stickers. Sticker-book share feature through Family Story service is planned to
add later of 2012.
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4. Troubleshooting