Samsung UN75ES9000F, Service Manual, Page: 44 / 114

Problem Solution
Some application services do not
work.
Check with the service provider. Refer to the help website for application service provider
•
information.
"When a network error occurs,
I can
only use the setting menu."
If network connection doesn’t work, your service might be limited, as all functions except
•
the setting menu are needed to connect to the internet.
I can net play internet@TV
function
If setting of 'Auto Motion Plus 120Hz' is 'Demo', Internet@TV is not working.
•
How to create a Smart HUB ID Press the Red button.
1.
The Login screen appears.
-
Select New Account.
2.
The Generate Account screen will appear.
-
Press the ENTERE button to enter a new Smart Hub ID.
3.
The Keypad screed will appear. -
Using the keypad screen, enter a Smart Hub ID.
4.
Smart Hub ID must be created in “sample@sample.com” form. -
Pop up OSD of request yahoo
ID.
You can make ID in yahoo homepage.
•
I can't use flickr widget
Account of Flickr is different from Yahoo's. So you want to use 'Flickr', make an account of
•
Flickr, separtely.
Navication and loading is very
slow using internet@TV.
Check the environment of network. If the quality of network is not good, TV may response
•
slowly.
I want to get new widget.
You can add your widget using 'Samsung Apps' in SMART HUB , just choose widget and
•
click 'Add widget My Profile'. Additional widget will be updated continuous.
I forget my profile password.
It is impossible that reset password only. So reset 'Internet@TV' service. In Profile
•
system setting menu, you can restore factory setting. Note that All of your infomation of
'Internet@TV' is reset.
When I enter internet@TV, the
“Connecting to the service...”
warning message box appears
where I can select either Retry
or Cancel, and I cannot enter
internet@TV. (The Panel Bar is
not displayed.)
This happens when normal information is not received from the internet@TV after
•
purchasing the TV. In this case, connect the Internet cable and then try again.
Although I can enter internet@
TV, I cannot connect to the
service.
This happens when internet@TV has been properly connected at least once but the
•
Internet is not currently connected. In this case, connect the Internet cable and try again.
When the network is connected,
I cannot connect to some of the
information.
This happens when the CP sends incomplete information. In this case, reconnect to the
•
Internet and try again.
Photos are not displayed or are
displayed intermittently in the
Detailed News View.
This may occur due to a slow Internet speed. Retry and ask your Internet Service
•
Provider about the low data rate problem.
The Mode information of the
News changes.
(E.g. 'Entertainment' was in the
News mode list, but it has been
removed from the list.)
The Mode information of the News is simply displayed as it is provided by the CP and is
•
not relevant to the TV.
The displayed stock price is
different from the current price.
The corresponding information is supplied by CP and is not relevant to the TV. The
•
information provided by the CP is delayed information and the announcement informing
the viewer that the information is delayed information is displayed in the service.
I want to select another song in
the slideshow.
Only the default song provided in the widget is available.
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The "Recent Photos" change
continuously.
The corresponding information is received from the CP and is irrelevant to your TV. The
•
"Recent Photos" are updated in real time.
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4. Troubleshooting