Samsung UN75ES9000F, Service Manual, Page: 42 / 114

Problem Solution
I want to know about supported
USB devices.
The TV only supports devices that do not support the Mass Storage Class or PTP
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Class. Devices are not supported when they are connected to the TV via a USB hub.
Supporting USB devices that require external power such as an external-type HDD is not
guaranteed. Supporting USB devices that require an additional device driver installation is
not guaranteed.
The supported photo play is slow. Since the TV does not use caching unlike for a PC, it make take some time to display a
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high-resolution photo.
I cannot play paid MP3 files.
If the MP3 file is a DRM (Copy Protected) file, the file will not be played.
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I cannot play Divx VOD. The DRM protected file that is bought or rented by another people can not be played. You
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must go through registration procedure to play the file.
The method of registration
-
Move to [Media Play] → [Setup] → [Get Divx VOD registration code], you can see
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your registration code.
Regist your code to your account in Divx homepage(www.divx.com), you can
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download registed VOD file.
After playing this file in your TV, registration is completed.
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I cannot play a digital camera
that supports PTP.
Check the PTP mode of the digital camera. It will not work in Printer Connection mode.
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I cannot use the morning call
function with a digital camera that
supports PTP.
A morning call cannot be set with a PTP device.
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I have changed the device
settings to MSC connection
mode after connecting PTP or
during an operation, but the
device is not recognized.
Switching the connection mode between MSC and PTP after a connection is made or
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during an operation is not supported. You can only change the digital camera connection
mode after disconnecting it.
The WLAN does not work.
The WLAN USB stick supplied by Samsung Electronics work only. And the wireless
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internet sharer must support IEEE 802.11 a/b/g/n.
Where can I buy the WLAN USB
stick?
The WLAN USB stick supplied by Samsung Electronics work only. (Model name :
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WIS09ABGN) You can buy it in the Samsung electronics shop or service center.
I cannot find Internet Sharer in
the Wlan settings menu.
If multiple sharers are being used, configure them so that they do not use the same
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channel. Set up the sharer to not control the ICMP so that it answers the Ping test.
The WLAN data rate is slow. If the distance from the sharer is too far, the operation may slow or the sharer may not be
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found. If there is an obstacle, wall or electronic device between the TV and the sharer, the
operation may slow or the sharer may not be found due to a difficulty in communication.
We recommend using wireless sharer that support 801.11n.
What is the advantage of IEEE
802.11n
IEEE 802.11a/g/n is wireless networking standard. IEEE 802.11n is the fastest wireless
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protocol, and cover the widest range. And following chart is comparison of specifications.
The DLNA server that I could
see on the TV has suddenly
disappeared. What should I do?
Check if the PC is turned off.
1.
Check if the Samsung TV is set to reject connections in the access control menu of the
2.
Samsung PC Share Manager. If so, change the setting to allow connections.
Check if the LAN cable is connected to the PC and the TV.
3.
Although the Samsung PC
server is on, a message pops up
informs you that the Samsung
server is off.
When the shared folder of the server is reconfigured, the DLNA server function stops
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temporarily and then resumes after the reconfiguration is completed. When the server is
renamed, the DLNA server function also temporarily stops and then resumes .
I have registered a file with the
Samsung PC Share Manager to
watch it on the TV, but I cannot
find the file on the TV. What
should I do?
The Share function is not provided for every file. Files in a format that is not supported by
1.
DLNA are not displayed on the TV even if they are displayed on a PC. Please accept our
apologies, we are working on this.
Check if the folder with the files registered to Samsung PC Share Manager is shared. The
2.
folder should be also shared.
Check if you have clicked the Apply button after sharing the folder including the file. If you
3.
are unsure about this, please click the button again and recheck if the file is displayed after
a while.
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4. Troubleshooting