Samsung UN75ES9000F, Service Manual, Page: 45 / 114

Problem Solution
The same news articles are
always shown. (The list of
articles is not updated.)
The corresponding information is received from the CP and is irrelevant to your TV. New
•
data can only be received if the data provided by the CP is updated.
After I have created my account
and logged into the system,
when I enter My Apps or My
Cyber Cash on My Page, the
message "Your login account has
a problem." is displayed.
This occurs because you are not connected to your partner account for Samsung Apps.
•
Connect to your partner account on the Settings page using your actual PC-website
account and then try again.
The Goods List icons disappear
temporarily.
Since the goods information including the icons is downloaded via the Internet to be
•
displayed on the screen, they may be shown with a delay depending on your network
status.
When I select this operation
and press "Enter" on my remote
control, I am not moved to the
proper page and a detailed
advert page is displayed.
To use the Internet@TV normally, you must connect to the Internet and agree to the User
•
License Agreement.
I cannot find the city for which I
want to view weather.
The CP provides weather information for a limited number of cities.
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How many cities can I add to My
Interest Cities?
You can add up to 20 cities.
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How frequently is weather
information updated?
Weather information is real-time information but there may be a slight time difference. If
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the Widget is run continually, the weather information is updated every 30 minutes.
No traffic information is shown. Traffic information for countries and areas is limited. As of December 2009, traffic
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information is only provided for the USA, England, France, and China (some big cities).
What are the differences
between the map types?
MAP: Normal street map. Satellite: Satellite photo. Hybrid: Satellite photo + street map
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No map is displayed.
Check whether the map is magnified too much. Try to change to a middle zoom ratio.
1.
There may be no map data for a location in an ocean. Try to use the Search function to
2.
search the map using a location name.
Connect to the Google Maps website.
3.
What is the difference between
when I use the widget after
logging in and when I use the
widget without logging in?
When you enter the widget after logging in, you can save the video you are watching in
•
the storage space assigned to your login account. You can also view the videos added as
your favorites from the Favorites category or from the favorites of your YouTube
What is the difference between
when I use the widget after
logging in and when I use the
widget without logging in?
When you enter the widget after logging in, you can zzim (select) the video you are
•
watching and save it in the storage assigned to your login account. From the My Zzim
category, you can also view the videos you zzimed (selected) on the KBS zzim website (
How many videos can I save on
the TV Box?
You can save up to 40 videos.
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Where can I create my login ID
and charge my cyber money?
You can create your ID and charge your SBS cyber money account on the SBS website
•
(http://www.sbs.co.kr).
I cannot log into Twitter. To use Twitter, you must log in to it first. Create your account on the Settings page,
•
register your created account on the Twitter website (www.twitter.com), and then log in to
Twitter using your registered ID.
I logged into the system with a
different user account. But the
interests do not change.
It is not supported to have different interests for each login user.
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You can set up to 20 interests.
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The current time does not
change.
The current time is designed to be updated every hour.
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How can I view the weather after
a week?
The weather information is only provided for a week from today.
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NETWORT SETUP
4-14
4. Troubleshooting