Samsung UN75ES9000F, Service Manual, Page: 36 / 114

Sound
First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.
MENU • → Support → Self Diagnosis → Picture Test
Problem Solution
There is no sound or the sound is
too low at maximum volume.
Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to
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your TV.
The picture is good but there is
no sound.
Set the Speaker Select option to TV Speaker in the Sound menu.
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If you are using an external device, make sure the audio cables are connected to the
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correct audio input jacks on the TV.
If you are using an external device, check the device’s audio output option (ex. you may
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need to change your cable box’s audio option to HDMI when you have a HDMI connected
to your TV).
If you are using a DVI to HDMI cable, a separate audio cable is required.
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If your TV has a headphone jack, make sure there is nothing plugged into it.
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Reboot the connected device by reconnecting the device’s power cable.
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The speakers are making an
inappropriate noise.
Check cable connections. Make sure a video cable is not connected to an audio input.
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For antenna or Cable connections, check the signal strength. Low signal level may cause
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sound distortion.
Perform the Sound Test as explained above.
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Others
Problem Solution
No Picture, No Video
The TV turns off automatically.
Ensure the Sleep Timer is set to Off in the System menu.
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If your PC is connected to the TV, check your PC power settings.
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Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
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When watching TV from an antenna or cable connection, the TV will turn off after 10~15
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minutes if there is no signal.
RF(Cable/Antenna) Connection
The TV is not receiving all
channels.
Make sure the coaxial cable is connected securely.
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Please try Auto Program to add available channels to the channel list. Go to MENU →
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Channel → Auto Program then select Auto and make surethe correct Cable TV signal
type is set in the menu. There are 3 options (STD, HRC and IRC)
Verify the Antenna is positioned correctly.
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No Caption on digital channels.
Check Caption Setup menu. Try changing Caption Mode Service1 to CC1.
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Some channels may not have caption data.
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The picture is distorted: macro
block error, small block, dots,
pixelization.
Compression of video contents may cause picture distortion, especially with fast moving
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pictures such as sports and action movies.
A low signal can cause picture distortion. This is not a TV problem.
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PC Connection
A “Mode Not Supported” message appears.
“PC” is always shown on the
source list, even if a PC is not
connected.
This is normal; “PC” is always shown on the source list, regardless of whether a PC is
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connected.
The video is OK but there is no
audio.
If you are using an HDMI connection, check the audio output setting on your PC.
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Network Connection
4-5
4. Troubleshooting