Chapter 5 Troubleshooting
Verizon 4G LTE Network Extender 2 for Enterprise User Guide v1.0
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Alert
Description
Troubleshooting
FUNCTION_FAIL
All RU paths are disabled.
There is a failure preventing your device from
functioning correctly. Please restart your device. If
the problem still persists, please contact Verizon
Wireless Customer Care.
OVER_POWER
RU output power has
exceeded the normal
range.
There is a failure preventing your device from
functioning correctly. Please contact Verizon
Wireless Customer Care.
VSWR_FAIL
Antenna has a fault or
antenna cable is not
correctly connected.
Your antennas are faulty. Please ensure that your
antennas, and any extension cables, are correctly
installed, as described in the user guide. If your issue
persists, please contact Verizon Wireless Customer
Care.
DIGITAL_INPUT_HIGH
Digital input power level is
higher than a threshold.
There is an RF alert, but your device is still
functioning correctly. No action is needed.
RX_PATH_FAIL
RSSI level is below a
threshold.
There is a RF alert, but your device is still functioning
correctly. No action is needed.
DIGITAL_INPUT_LOW
Digital input power level is
lower than a threshold.
There is an RF alert, but your device is still
functioning correctly. No action is needed.
TOD_MSG_MISSED
TOD message is not
received from GPSR.
There is a failure preventing your device from
functioning correctly. Please verify if the GPS
antenna is properly installed. Please contact Verizon
Wireless Customer Care if the issue is not resolved.
ANTENNA_FAIL
The feeding current to the
antenna side is open/short
or the antenna cable is
dismounted.
Your RF antennas may have problems. Please
ensure that your antennas, and any extension
cables, are correctly installed, as described in the
user guide.
LOCKING_FAIL
No GPS signal can be
received.
The device is not receiving GPS information. Please
ensure that the GPS antenna is installed in a location
near the window. If you are not able to receive GPS
information after repositioning the antenna, you may
need to purchase and install an external outdoor
antenna. Please see the GPS outdoor antenna
section of the user guide.
FUNCTION_FAIL
GPSR module failure due
to e.g. self test failure,
power failure, EPC
(Electronic Frequency
Control) exceeding normal
operation range,
OCXO/TCXO failure, etc.
The device is attempting to receive GPS information.
If the issue persists for more than 1 hour, please
ensure that the GPS antenna is installed in a location
near the window. If you are not able to receive GPS
information after repositioning the antenna, you may
need to purchase and install an outdoor GPS
antenna. Please see the GPS outdoor antenna
section of the user guide.
FREQUENCY_
HOLDOVER_EXCEED
GPS signal has been lost
for 24 hours.
The device has lost GPS signal for 24 hours and can
no longer provide service. Please ensure that the
GPS antenna is installed in a location near the
window. If you are not able to receive GPS
information after repositioning the antenna, you may
need to purchase and install an external outdoor
antenna. Please see the GPS outdoor antenna
section of the user guide.
