Samsung SLS-BU10G Page 91 User Manual Download

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Chapter 5 Troubleshooting

Verizon 4G LTE Network Extender 2 for Enterprise User Guide v1.0

Table 25. Additional Troubleshooting Behaviors and Remedies

Behavior Name

Description

Behavior and Remedy

PoE source too low
(802.3af 15.4W)

The Network Extender for
Enterprise was deployed
with an 802.3af 15.4W
PoE port which does not
have enough power.

Behavior

: The device is being powered by a PoE

source but the 4G LTE Network Extender for
Enterprise will not power on.

Remedy

: To remedy use a PoE source port providing

55W or more. Please refer to PoE section in this
document.

PoE source too low
(802.3at 25.5W)

The Network Extender for
Enterprise was deployed
with an 802.3at 25.5W
PoE port which does not
have enough power.

Behavior

: The device is being powered by a PoE

source and will power on and support 1 user’s call;
however if 2 or more users attempt a call the 4G LTE
Network Extender for Enterprise reboots.

Remedy

: To remedy use a PoE source port providing

55W or more. Please refer to PoE section in this
document.

Summary of Contents for SLS-BU10G

Page 1: ...Verizon 4G LTE Network Extender 2 for Enterprise User Guide 3 4 Network Systems Samsung Electronics America Document Version 1 0 March 2019 ...

Page 2: ...TOP and e2fsprogs incorporate source code covered under GNU General Public License GPL GNU Lesser General Public License LGPL OpenSSL License BSD License and other open source licenses To obtain the source code covered under the open source licenses please visit http opensource samsung com Disclaimer of Warranties Exclusion of Liability EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE ...

Page 3: ...USERS TO DOWNLOAD CERTAIN SOFTWARE SUCH AS CUSTOM OS Samsung Electronics America SEA Inc Address 85 Challenger Road Ridgefield New Jersey 07660 Phone 1 800 SAMSUNG 726 7864 Phone 1 888 987 HELP 4357 Internet Address www samsung com 2019 Samsung Electronics America Inc Samsung is a registered trademark of Samsung Electronics Co Ltd Do you have questions about your Samsung Mobile Device For 24 hour ...

Page 4: ...tension for Location Information Acquisition Error Bookmark not defined Making a Call 29 Chapter 3 The Network Extender Admin Website Local 30 PC Requirements 30 Admin Website Access 30 Admin Website Overview 33 Home 40 Connected Devices 42 Settings 45 The About Page 64 Chapter 4 Configuring Your Device 70 Firewall Settings 70 Firewall Rules for the Network Extender for Business 71 Chapter 5 Troub...

Page 6: ... Management Reset Certificate Popup Window 59 Figure 21 The Network Extender Reset Tab 62 Figure 22 Complete Restart Quick Restart Factory Error Pop up Window Case 1 Exist E911 call s 63 Figure 23 Complete Restart Quick Restart Factory Error Pop up Window Case 2 Exist Active User call s 63 Figure 24 The Network Extender Status Alerts Tab 64 Figure 25 The Network Extender GPS Tab Error Bookmark not...

Page 7: ...twork Extender Time Zone Tab 56 Table 13 Time Zone Information 57 Table 14 The Network Extender Certificate Management Tab 58 Table 15 The Network Extender Reset Tab 62 Table 16 The Network Extender Status Alerts Tab 66 Table 17 The Network Extender Start Up Progress 66 Table 18 The Network Extender Performance Tab 68 Table 19 The Support Tab 69 Table 20 Destination Ports 70 Table 21 Firewall Sett...

Page 8: ...oftware Model Release SLS BU10G 3 3 Conventions in this Document Samsung Networks product documentation uses the following conventions Symbols Symbol Description Indicates a task Indicates a shortcut or an alternative method Provides additional information Provides information or instructions that you should follow to avoid service failure or damage to equipment Provides information or instruction...

Page 9: ... Describes the procedures needed to set up the Network Extender Chapter 3 The Network Extender Admin Website Local Describes the Network Extender Admin Website Local Chapter 4 Configuring Your Device Provides detailed information regarding firewall settings Chapter 5 Troubleshooting Provides information to troubleshoot STS LED statuses Appendix A Acronyms List of terms Related Documentation Verizo...

Page 10: ...ure the safety of users the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended usage This product has been tested and found to comply with the FCC s exposure criteria Place your Network Extender at least 10 feet away from products that generate electromagnetic radiation e g microwave ovens The installation of the base unit...

Page 11: ... Network Extender 2 for Enterprise Features This Network Extender provides the following features This Network Extender is a simple to install device that provides enhanced in building wireless service without having to change your existing 4G LTE mobile phone This Network Extender allows users to easily install and configure the system by connecting to an existing broadband network This Network E...

Page 12: ... box contains Network Extender GPS antenna and cable Ethernet cable Power supply Power cord Mounting brackets Quick Start Guide Product Safety and Warranty Manual Figure 2 Box Contents The following optional items are available GPS cable 15m Power over Ethernet PoE Power Supply Recommended specification 60 watts 1 1A 4 pair Cat5e or better RF antenna extension cable ...

Page 13: ... up to 300 Mbps may be needed GPS signal This Network Extender requires a continuous GPS signal from the provided GPS antenna For the initial GPS fix four strong GPS satellite signals must be available Firewall modifications may be required to support the solution Be sure to contact your IT administrator for the required changes Please review the Server Addresses and Firewall Rules in chapter 4 Th...

Page 14: ...tender has a single multicolored LED used to indicate the device connectivity status Please review Chapter 5 Troubleshooting for the LED guide when attempting to troubleshoot the solution Figure 3 Components Front and Rear View The Network Extender includes the following key features and connections Table 1 Network Extender external port Item Description LED The Multi color LED Green Yellow Red sh...

Page 15: ...RF port 0 for External 5GHz LAA unlicensed band antenna connection LAA1 RF port 1 for External 5GHz LAA unlicensed band antenna connection LTE0 RF port 0 for External 700MHz 2 1GHz LTE antenna connection LTE1 RF port 1 for External 700MHz 2 1GHz LTE antenna connection WARNING Only use the provided power cord and supply Using any other power source may result in damage to the Network Extender LAA L...

Page 16: ...obile device should support LAA capability to get more download speed via 5GHz unlicensed band in the Network Extender coverage LAA unlicensed band coverage may be smaller than the licensed band and LAA may not be available in environment where Wi Fi Access Points AP fully occupied the available channel in 5GHz unlicensed band Additionally not all devices that support LAA support LAA carrier aggre...

Page 17: ...onducted output power over the frequency band of operation shall not exceed 1 W provided the maximum antenna gain does not exceed 6dBi In addition the maximum power spectral density shall not exceed 17dBm in any 1 megahertz band If transmitting antennas of directional gain greater than 6dBi are used both the maximum conducted output power and the maximum power spectral density shall be reduced by ...

Page 18: ...s 1 Unlicensed Carrier OMNI Antenna Configuration 2Tx 2Rx LTE 2Tx LAA 1Tx 2Rx WiFi o 2Rx Unlicensed listening RF Output Power Licensed band 250mW Path Total 500mW Unlicensed band 250mW Path Carrier Total 1 W Active UE 64 Active UE RRC connected UE 62 Active user sessions with 1 reserved for E911 call and 1 for user session redirection co ordination Backhaul Interface 100Base TX 1000Base T RJ45 wit...

Page 19: ...temperature humidity level other ambient conditions and related standard of the Network Extender Table 3 Ambient Conditions Item Range Operating Temperature 0 50 C Condition of temperature changes per hour 10 C 5 C Storage Temperature 40 70 C Operating Humidity 5 90 RH non condensing not to exceed 30 g m3 absolute humidity Altitude 60 1 800 m Protection Degree IP50 Fire Test UL2043 ...

Page 20: ...ing that required the desired coverage area This will typically result in the maximum coverage in one sided directions unless there are unusual obstructions to consider Please refer to the Installation section for details 4 Cabling Please make sure the AC Power is off before installing Network Extender Connect the provided GPS antenna cable to the GPS port of the Network Extender and plug the DC p...

Page 21: ...ing or disconnecting the cables To prevent the risk of electrical shock do not wear accessories such as watches and rings WalI and Ceiling mount 1 Remove the holding tape and ceiling clip from the mounting bracket The clip will be used for a ceiling installation with M bar or T bar 2 Place the mounting bracket on the wall or ceiling Mark and drill 4 screw holes on the wall or ceiling Please note t...

Page 22: ... inserted plastic anchors and the screw holes of the bracket Fix the bracket to the wall or ceiling by fastening four M4 x 28mm screws 4 Connect all cables with Network Extender and route all cables via cable tray for a wall mount Ceiling mount does not need the cable routing via cable tray Please refer to cabling section 5 Align the Network Extender with the 3 holes on the mounting bracket and th...

Page 23: ...onnect the provided GPS antenna cable to the GPS port of the Network Extender 3 Plug the DC power supply connector into the PWR port located at the rear of the Network Extender Insert one end of the AC power cord into the power supply and then plug the other end into an available outlet 4 Plug one end of the provided Ethernet cable into an available LAN port on your router and the other end into t...

Page 24: ...igure 6 Cable routing for a Wall and Ceiling The GPS Power and Ethernet cables must be routed along the cable tray for a wall mount however the Ceiling mount does not need cable routing along the cable tray as long as the cables are secured away from the Network Extender as shown above Wall mount cable routing Ceiling mount cable routing ...

Page 25: ... states during the startup sequence 1 Powered on and hardware initializing o The Network Extender State The device has been powered on and the system is performing hardware tests o LED State Solid red The Network Extender is under an autonomous hardware test cycle It is not possible to load or run any software including the user Admin Website Page 2 Hardware test completed and software loaded Boot...

Page 26: ...ec on 3 0 sec off o Admin Website State The Admin Website is accessible The device has loaded software and has started to acquire a local IPv4 IPv6 address from the local DHCP server 4 Conducting DNS lookups Identifying the Initial Network o The Network Extender State The device has acquired a local IPv4 IPv6 address from local DHCP The next step is to conduct DNS lookups for the public FQDNs prov...

Page 27: ...t up a VPN tunnel with the initial SeGW o LED State Single blinking yellow 0 5 sec on 3 0 sec off o Admin Website State The Admin Website is accessible This confirms that the device has set up a VPN connection with Verizon s network 8 Authentication failure during IPSec tunnel setup to Initial SeGW Authentication failure to Initial Network Unit is not provisioned Please contact Verizon Wireless Cu...

Page 28: ...adruple blinking yellow 0 5 sec on 0 5 sec off 0 5 sec on 0 5 sec off 0 5 sec on 0 5 sec off 0 5 sec on 3 0 sec off o Admin Website State The Admin Website is accessible The device will be allocated a serving FeMS and possibly an alternate serving SeGW based on its location It may re establish IPSec to the new SeGW at this point if required If not it will contact the FeMS and request configuration...

Page 29: ... o Admin Website State The Admin Website is accessible During the OTAR process if no adjacent neighbor Network Extenders or Macro cells are detected the Verizon Management system FeMS will then provide the configuration solely based on the GPS location 13 Operational status o The Network Extender State The device is in normal in service operation and has completed all steps o LED State Fast blinki...

Page 30: ...nder 4G LTE Network Extender coverage 15 Some phones may show a home icon when connected to the Network Extender The Network Extender s coverage depends on environmental factors such as physical structures and the strength of external cell towers To turn on Advanced Calling on your 4G LTE Verizon Wireless phone follow the steps below for your device s operating system Android Go to Settings Advanc...

Page 31: ... Installed in a horizontal position Adjacent to a window and in an open area This ensures clear reception of the GPS signal This section outlines the installation and relocation of the Indoor GPS Line Figure 7 Connect the GPS cable 1 Turn off the Network Extender 2 Connect the provided Indoor GPS antenna cable to GPS port on the Network Extender 3 Place the antenna near a window where the GPS sign...

Page 32: ...9 All Rights Reserved A GPS signal is required for proper operation and E911 service If a GPS signal is not acquired after 30 to 60 minutes please see Chapter 4 Configuring Your Device To see the status of the GPS acquisition use the Admin website Local as shown in Chapter 3 The Network Extender Admin Website Local ...

Page 33: ...ntenna An outdoor GPS antenna system configuration which typically requires longer cable runs is shown below If needed a Line amplifier can be installed within 32 8 ft 10 m from the GPS antenna As an alternative a high gain GPS antenna can be installed instead of Line Amplifiers to help overcome cable losses The Network Extender uses standard GPS cables and accessories which may be purchased from ...

Page 34: ...e PoE source can be either an intermediate PoE injector midspan or a PoE capable switch router endspan A PoE source with the following output specification is recommended Table 4 The recommended PoE specification Characteristic Recommendation Maximum Output Power 60W Output Current 960mA 1 1A Minimum Voltage 50V Ethernet Output Interface Specification CAT5e or better 4 pair powering Pin 3 4 5 6 Pi...

Page 35: ... can provide and is configured to provide adequate power on that port If sufficient power cannot be supplied on the port please disable PoE capabilities on that port of the PoE source to prevent the endspan from disabling the Ethernet port entirely due to power incompatibility In this case the best option would be to use a separate PoE power midspan capable of supplying sufficient power In the eve...

Page 36: ...AA0 LAA Unlicensed Band Transmit RF port 0 5GHz LAA1 LAA Unlicensed Band Transmit RF port 1 5GHz LTE0 LTE Transmit and Receive RF port 0 700MHz and 2 1GHz LTE1 LTE Transmit and Receive RF port 1 700MHz and 2 1GHz For 700MHz or AWS Licensed band service LTE0 and LTE1 ports For 5GHz LAA Unlicensed band service Wi Fi0 Wi Fi1 LAA0 and LAA1 ports For Licensed and Unlicensed band service Wi Fi0 Wi Fi1 L...

Page 37: ...ance and minimize the impact in terms of coverage and sensitivity The recommended RF extension cable and attenuation information for the distance below 200m is as follows and optionally the low loss cable can be used The longer RF extension cable may impact on the Network Extender coverage Table 6 LMR 400 Cable assembly attenuation Cable Length Ft Cable assembly attenuation dB B13 700MHz B4 2100MH...

Page 39: ...der 4G LTE Network Extender coverage Some phones may show a home icon when connected to the Network Extender The Network Extender s coverage depends on environmental factors such as physical structures and the strength of external cell towers To turn on Advanced Calling on your 4G LTE Verizon Wireless phone follow the steps below for your device s operating system Android Go to Settings Advanced C...

Page 40: ... version Internet connection Admin Website Access There are two ways to access the Network Extender Admin Website One is by using LMT port on the back side of the Network Extender and the other is to directly connect to Network Extender by using the Network Extender IP address in case your computer is connected to the same network as the Network Extender LMT port In order to connect to the Network...

Page 41: ...twork Extender Admin Website Local Verizon 4G LTE Network Extender 2 for Enterprise User Guide v1 0 31 Copyright 2019 All Rights Reserved 3 Click the local area connection icon that represents your Ethernet connection ...

Page 42: ...arning to launch the 4G LTE Network Extender 2 for Enterprise Admin Website You can import a certificate authority signed certificate after login to avoid future warning Same Network In order to connect to the Network Extender you need to know the Network Extender IP address and your computer needs to be connected to the same network of the Network Extender 1 Use a computer connected to the same n...

Page 43: ... detailed information on your Network Extender unit s status You can also use the website to change the settings Figure 11 Network Extender Website Screen Layout The Welcome page shows basic device information such as the Network Extender unit s MAC address GPS fix location device name and IP address Network Extender service status icon Logout button Website basic menu Contents Help button Shortcu...

Page 44: ...u This is shown in case sub menus exist in the basic menu of Admin Website Content This is the content window of Admin Website Help Button If the user clicks the Help button the user can check the related contents Buttons Buttons used in the Settings of Admin Website menu If the user clicks the Save button the related content is executed If the user clicks Undo Changes the related content is cance...

Page 45: ... Admin Website Local Verizon 4G LTE Network Extender 2 for Enterprise User Guide v1 0 35 Copyright 2019 All Rights Reserved Icon Type Icon Status 3 Number of Connected Devices Connected Devices 4 Sing In Out status Sign In Sign Out ...

Page 46: ...trator password is LTEFemto last 4 digits of the MAC ID e g LTEFemto51D3 The MAC ID can be found on the label on the side of the Network Extender The password is case sensitive Letters in the last four digits of the MAC ID should be UPPER case The default password and all Network Extender settings can be set back to default by pressing the reset button located on the back of the Network extender f...

Page 47: ... up window will be displayed asking the user to set a new password Clicking the OK button on the pop up will navigate the user to the Settings Change Admin Password page For more details please refer to the Change Admin Password section in Chapter 3 The Network Extender Admin Website Local If the user does not change the password access to the Website that require the user to sign in will not be a...

Page 48: ...t Admin Password link will show you a link to the Device Support Page and User Guide Figure 15 Network Extender Forgot Admin Password Window If you have already changed your password and forgotten it clicking the Forgot Admin Password link will take you to the Security Challenge Question you set when you created the password Answer the question to reset the password to the default password Figure ...

Page 49: ...or logout Figure 17 Network Extender Sign Out Session Management If there is no user request for over one hour the Website closes the session automatically logs out switches to the home screen and displays the Session Expired message A warning message will be displayed for 15 seconds after losing connection with the server Definition of no user request No user request means that nothing has been c...

Page 50: ...rent operational state of the Network Extender Wireless Number This is the wireless telephone number associated with this Network Extender s account Please reference this wireless number when calling Verizon Wireless for support with this Network Extender IP Address The Internet Protocol IP address assigned to the Network Extender MAC Address The Medium Access Control MAC address associated with t...

Page 51: ...2019 All Rights Reserved Items Descriptions Location This is the physical location of the Network Extender as reported by GPS This location is provided for emergency 911 calls Map Selecting this link plots the location of the Network Extender on a Bing Map The Bing Map link is available only if the GPS Status is Location Acquired ...

Page 52: ... Reserved Connected Devices The connected devices page shows the current connected users currently on a call using the Network Extender as well as the peak Network Extender capacity utilization over the last hour and 24 hour period The value reported is the peak for that period Figure 19 The Network Extender Connected Devices Page in Open Mode ...

Page 53: ...etwork Extender Admin Website Local Verizon 4G LTE Network Extender 2 for Enterprise User Guide v1 0 43 Copyright 2019 All Rights Reserved Figure 20 The Network Extender Connected Devices Page in Hybrid or Closed Mode ...

Page 54: ...reless devices that connected in the last hour Peak Capacity Used for last hour The highest percentage of the Network Extender resource used in the last hour based on what the device is capable of handling Peak Connected Users for last 24 hours This is the highest number of wireless devices that had an active session at any given time in the last 24 hours If the Peak Connected Devices or Peak Capa...

Page 55: ...ettings tab you can use the checkbox to turn DHCP on or off If DHCP is off you can also set the DNS information default gateway IP address and subnet mask The backhaul limit which affects uplink speeds served by the Network Extender only and MTU size can also be set here Information regarding extender settings is in Chapter 4 Configuring Your Device Figure 21 The Network Extender Network Settings ...

Page 56: ...l DHCP server The user may uncheck this box in order to specify a static IP configuration Default Gateway If DHCP is on this field is read only It shows the DHCP allocated default gateway IP address If DHCP is off this field is read write and shows the user defined Default Gateway IP address Primary DNS If DHCP is on this field is read only It shows the DHCP allocated Primary DNS Server s IP addre...

Page 57: ...ets This setting adjusts the maximum packet size for data transmission over the network The default setting should be used in most cases If the Maximum Transmission Unit MTU size is set too high users may experience poor voice quality and increased latency in their data service If set too low overall bandwidth consumption will be increased and users may experience lower data speeds Save Button A S...

Page 58: ...The Network Extender Advanced Settings tab allows you to set the device output power and view neighboring cell towers detected during the boot up scan This tab provides information on how the device is positioned with other 4G LTE Network Extenders in the network as well as Verizon cell sites Figure 23 The Network Extender Advanced Settings Tab for Licensed Pcell ...

Page 59: ...e Network Extender Admin Website Local Verizon 4G LTE Network Extender 2 for Enterprise User Guide v1 0 49 Copyright 2019 All Rights Reserved Figure 24 The Network Extender Advanced Settings Tab for Unicensed Scell ...

Page 60: ...ctivity Network Performance and Handoff In most cases the default setting on the Network Extender is the best option Priority Preferred frequencies in order Priority 1 highly recommended priority Priority 2 recommended priority Priority 3 not recommended priority Band Indicator LTE frequency band information Currently band class 4 and 13 are supported EARFCN Downlink E UTRA Absolute Radio Frequenc...

Page 61: ... GPS Time Server The Network Extender GPS Time Server tab allows you to retrieve and configure the location information of the Network Extender Note The Network Extender requires GPS as a time source Time Server option is currently not supported and the Time Server option should not be used Figure 25 The Network Extender GPS Time Server Tab for GPS Mode ...

Page 62: ...ource This indicates if the Network Extender is operating in GPS mode or Time PTP mode Note PTP mode is not yet supported and should not be selected GPSStatus This indicates if the Network Extender has acquired time and location or not The Network Extender will not come into service if the status does not state that location and time is acquired Location This is the physical location of the Networ...

Page 63: ...nder s GPS will be displayed GPS Satellite ID The list of GPS satellites identifies how many satellites are currently being detected along with each satellite s unique identifier GPS Signal Quality dB This chart displays the minimum maximum average of SNR dB for last 24 hours Description Describes the quality level of the satellite signal as either Strong Fair Weak or No Signal ...

Page 64: ...ription Current Admin Password The user must enter the correct current password If this is incorrect the user cannot change the current password New Admin Password The user may enter a new password in this text box It should meet all of the validation checks detailed in A guideline for setting a password below Confirm New Password The user must re enter the new password in the text box Both the Ne...

Page 65: ... Ex 111 aaa CCC 3 A password should include at least one lowercase letter one uppercase letter and number 4 A new password should not be identical to the current password Security Questions Select a Security Question among the five given questions listed below 1 What is your date of birth mmddyy 2 What is your birth place 3 What was your first car 4 What is your mother s maiden name 5 What is your...

Page 66: ...e timestamp logs on the Admin Website Figure 28 The Network Extender Time Zone Tab Table 14 The Network Extender Time Zone Tab Items Descriptions Admin Web The timestamps on this Admin Website will use the selected Time Zone Connected Device Mobile devices attached to this Network Extender will use the selected time zone as their Network Time This setting may be useful when the Network Extender is...

Page 67: ... a Selected Time Zone does not support Daylight Savings e g Samoa then this control is unchecked and greyed out disabled Current Time Zone Configured Text This describes the Time Zone currently configured and Daylight Time information Table 15 Time Zone Information Time Zone Standard Time Daylight Time Abbreviation UTC Offset Abbreviation UTC Offset Atlantic AT AST 4 Not Supported Eastern ET EST 5...

Page 68: ...Management Tab Table 16 The Network Extender Certificate Management Tab Items Descriptions Current Certificate Information This describes the information of the certificate which is set up in the current server Reset Certificate By clicking the Certificate Reset button the current certificate files are deleted and a new self signed certificate will be generated Additional attributes Click this lin...

Page 69: ...59 Copyright 2019 All Rights Reserved Reset Certificate Current certificate files are deleted and a new self signed certificate will be generated Clicking the Reset button brings up a pop up warning window Clicking OK will reset the certificate Figure 30 Settings Certificate Management Reset Certificate Popup Window ...

Page 70: ... in the CSR must match the FQDN you put in the internal DNS Domain Name Service and the Network Extender will need to be configured with a static IP address matching the DNS entry in your server c Send the CSR to the Certificate Authority to receive a signed certificate file The Certificate Authority you choose to use will provide instructions on how to send the CSR for signing and receiving the s...

Page 71: ... File This file contains the entire concatenated certificate which includes your RSA 2048 certificate followed by all intermediate signing certificates and ending with the root certificate This certificate file must be in PEM format and have a PEM extension type Private Key File This file contains the RSA 2048 private key in PEM format and uses a prv extension type ...

Page 72: ...estart the Network Extender when it is not physically reachable A restart will cause the Network Extender to perform a re scan of the neighboring cells If the Network Extender has active E911 calls the reset will be restricted Factory Reset This button allows the end user to remotely factory reset the Network Extender when it is not physically reachable A factory reset will revert all custom setti...

Page 73: ...t 2019 All Rights Reserved Figure 32 Restart Factory Error Pop up Window Case 1 Exist E911 Call s If the Network Extender has an active user call the warning pop up window will be displayed Clicking OK will execute the reset and factory reset function Figure 33 Restart Factory Error Pop up Window Case 2 Exist Active User Call s ...

Page 74: ...e About page shows the connectivity status operational status and alerts that can be used for diagnostics and troubleshooting If the connectivity status shows a server as Not Reachable confirm that the Network Extender is properly connected to the router and has acquired an IP address For LAN routers with a firewall enabled please see Chapter 4 Configuring Your Device Figure 34 The Network Extende...

Page 76: ... Assistance Server This field indicates connectivity status with the Location Assistance Server and whether it is Reachable or Not Reachable by your Network Extender If Not Reachable please check network firewall settings or contact your network administrator Operational Status The current operational state of the Network Extender Operational Status History The log of the last 100 recent events fo...

Page 77: ...raph is a 15 minute trend updated every 30 seconds This graph starts populating when you arrive on this screen It will start over if you move to another screen and then come back to this one Every data point on the graph represents the peak value for a 30 second interval The second graph is an 8 hour trend updated every hour This graph will maintain the history whether you stay on this screen or n...

Page 78: ...b Item Description Bandwidth Utilization 15 minute trend graph This shows the Downlink and Uplink bandwidth utilization for a rolling period of 15 minutes It is updated every 30 seconds Bandwidth Utilization 8 hour trend graph This shows the Downlink and Uplink bandwidth utilization for up to the previous 8 hours This is updated hourly Last Data Refresh This is the time the data was last refreshed...

Page 79: ...port Tab Item Description Device Support Page and User Guide This is a hyperlink to the operator s support pages Community Forums This is a hyperlink to the operator s community forums Attend a wireless workshop This is a hyperlink to the operator s wireless workshops Create Admin Web Page Information Log This is a hyperlink to save an XML log containing all the information displayed on the Admin ...

Page 80: ...istance Server UDP 52428 Network Extender DNS Server UDP TCP 53 Network Extender NTP Server UDP TCP 123 Network Extender VzW SeGW UDP 500 4500 More than one port may be used for multiple device installation Network Extender VzW SeGW ESP 50 NA When NAT PAT is not present VzW SeGW Network Extender ESP 50 NA When NAT PAT is not present The following table lists the IP addresses of each of the network...

Page 81: ... 235 141 207 151 235 141 207 177 235 141 207 165 235 141 207 173 235 141 207 181 235 141 207 161 235 Private DNS 108 61 73 243 192 95 20 208 0 north america pool ntp org 1 north america pool ntp org The GPS Server URLs resolve to a varying list of IPs to ensure equal load distribution among the active servers The three URLs are used in a round robin fashion in case of a DNS resolution failure or a...

Page 82: ...ranslation NAT Port Address Translation PAT within the network will determine which firewall rules need to be opened The Network Extender will also access a DNS Server to obtain the IP Address of Verizon s Security Gateways and may access a DHCP Server for its IP addresses Since this communication is generally done within the same subnet network these settings are not included in the firewall tabl...

Page 84: ...bi directionally Figure 37 Network without NAT PAT Figure 37 below shows the Network Extender is outside the firewall and on the DMZ Some protection might be in place and the rules stated above must be followed For the most reliable and secure performance it is recommended that the Network Extender be placed behind a firewall The Network Extender enables the IT administrator to deploy the solution...

Page 86: ...rk Extender 2 for Enterprise User Guide v1 0 76 Copyright 2019 All Rights Reserved Chapter 5 Troubleshooting This section provides some troubleshooting tips for the Network Extender STATUS LED Figure 39 STATUS LED Overview ...

Page 88: ...ert should clear itself If the alert persists for a long time please check the number of users in the Connected Devices tab and see the capacity section of the user guide OVERLOAD Average CPU load has exceeded a threshold There is a temporary CPU load alert but your device is still functioning correctly This alert should clear itself If the alert persists for a long time please check the number of...

Page 89: ...lease contact Verizon Wireless Customer Care if the issue is not resolved ANTENNA_FAIL The feeding current to the antenna side is open short or the antenna cable is dismounted Your RF antennas may have problems Please ensure that your antennas and any extension cables are correctly installed as described in the user guide LOCKING_FAIL No GPS signal can be received The device is not receiving GPS i...

Page 90: ...do not need to take further action NTP_UPDATE_ERROR The NTP server configuration is not correct or time renewal fails because of NTP server disconnection There is a TOD failure alert but your device is still functioning correctly No action is needed SERVICE_OFF Service cannot be provided due to abnormal service condition The Network Extender is currently not in service Please check the System Stat...

Page 91: ...PoE source but the 4G LTE Network Extender for Enterprise will not power on Remedy To remedy use a PoE source port providing 55W or more Please refer to PoE section in this document PoE source too low 802 3at 25 5W The Network Extender for Enterprise was deployed with an 802 3at 25 5W PoE port which does not have enough power Behavior The device is being powered by a PoE source and will power on a...

Page 92: ...ortant to know both your building type and the strength of the existing Verizon 4G LTE coverage before estimating the number of 4G LTE Network Extenders you will need and where you will place them You can estimate the range of a 4G LTE Network Extender by finding the row in the table below that applies to your building type and 2 bars or less of existing 4G LTE coverage Table 26 The Network Extend...

Page 93: ...uses or supermarkets with high ceilings and low racks Medium A building with typical levels of clutter such as open or mixed plan offices Some internal walls but not regular internal walls Examples include mixed use office space with low to mid height cubical walls Dense Regular internal walls and high levels of clutter Examples include hospitals and schools or buildings with complex floor plans a...

Page 94: ... 4G LTE Network Extender should be placed in a location where people will not pass within 20cm 7 9 inches of the antennas The process for placing 4G LTE Network Extender is as follows Step 1 Determine the range of 4G LTE Network Extenders from Table 23 To visualize the coverage provided by 4G LTE Network Extender consider that the 4G LTE Network Extender will provide 4G LTE service to Verizon 4G L...

Page 95: ...ral location Use the radius calculation as a guide to find the proper positioning from the building s edges Determine the best location with maximum visibility to the building exterior Remember that dense structures such as stairwells and elevators will limit the range of the 4G LTE Network Extender To visualize the coverage provided by 4G LTE Network Extender consider that the 4G LTE Network Exte...

Page 96: ... Network Extenders from Table 24 In the event that a single 4G LTE Network Extender range is not able to cover the entire building the recommended spacing must be taken into consideration User experience will differ depending on number of users and services in use and existing coverage from the Verizon 4G LTE network The table below assumes that the 4G LTE Network Extender is operating at full pow...

Page 97: ...first 4G LTE Network Extender Your first 4G LTE Network Extender should be placed in a location toward one end of the building Both corners of the building should be near the maximum range of the 4G LTE Network Extender but not beyond it Figure 41 The Network Extender Placement in Medium Building Type Figure 42 The Network Extender Placement in Dense Building Type ...

Page 98: ... the second 4G LTE Network Extender place it at the recommended range or closer to the first 4G LTE Network Extender taking into consideration where the range completes the coverage for the other side Figure 44 Second Placement in Medium Building Type Range 100 feet Recommended spacing up to 170 feet Figure 45 Second placement in Dense Building Type Range 70 feet Recommended spacing up to 120 feet...

Page 99: ... Extender in line and continue while taking care not to exceed the recommended spacing requirement The Network Extender units should not be placed in a grid formation e g 2 x 2 as that will cause dead spots where the 4 signals meet and interfere with each other Figure 46 Third placement in Dense Building Type Range 70 feet Recommended spacing up to 120 feet If three 4G LTE Network Extenders do not...

Page 100: ...from a GPS satellite GPS line amplifier option Device amplifying the GPS signal received from the GPS antenna used to compensate the GPS signal loss caused by GPS antenna GPS arrestor cable and connector GPS lightning arrestor Device protecting people or system from lightning Figure 47 Example of a Common GPS Antenna System Configuration To satisfy the GPS specifications and operate the GPS antenn...

Page 101: ...ommended torque value SMA male 0 18 ft lb 2 5 kgf cm N type male 1 45 ft lb 20 kgf cm TNC male 0 65 ft lb 9 kgf cm Working tools Cable cutter wire stripper nipper torque wrench spanner knife soldering iron and lead Installing GPS Line Amplifiers The allowed length of a cable is limited depending on the GPS cable configuration You must compensate for the loss by installing a line amplifier if the c...

Page 102: ... Specifications of Antenna Arrestor Line Amplifier Connector Depending on the supplier or manufacturer of the antenna arrestor line amplifier the connector type may be different Also the detail specifications of a connector may be different depending on the cable type even for the same connector type Therefore check the detail specifications of a connector before preparing parts for example N Type...

Page 103: ...le to the GPS cable Table 30 Identification Tag of GPS Cable Classification Description Installation position Attach the identification tag to the ends of the GPS antenna and arrestor Materials Aluminum coated by vinyl identification tags are recommended Fixing method Fix the GPS cable to the two holes on the identification tag with the black cable tie Identification method The markings must be pr...

Page 104: ...figuration of the GPS cable is shown in the following figure Figure 48 GPS Cable Configuration Case 1 Rear View GPS Cable LMR 400 Line Amplifier GPS Cable LMR 400 GPS Arrestor GPS Antenna Without Amplifier Max 328 ft 100 m With Amplifier 1 EA Max 656 2 ft 200 m Amplifier GPS Antenna Max 32 8 ft 10 m GPS Antenna GPS Arrestor GPS Cable RG 316D System_GPS Port Arrestor 9 8 ft 3 m or less ...

Page 105: ...iguration Case 2 Figure 49 GPS Cable Configuration Case 2 Adaptor GPS Antenna Without Amplifier Max 328 ft 100 m With Amplifier 1 EA Max 656 2 ft 200 m Amplifier GPS Antenna Max 32 8 ft 10 m GPS Antenna Rear View GPS Cable LMR 400 Line Amplifier GPS Cable LMR 400 GPS Arrestor System_GPS Port Adaptor 9 8 ft 3 m or less Adaptor GPS Cable LMR 400 GPS Cable RG 316D ...

Page 106: ...stor using the LMR 400 cable 2 RG 316D GPS arrestor GPS antenna LMR 400 cable installation section Total length of the LMR 400 cable 328 08 ft 100 m or less If the total length of the LMR 400 cable is longer than 328 08 ft 100 m compensate the loss by installing a line amplifier Because the required number of line amplifiers and installation method may vary depending on the extended length of the ...

Page 107: ...GPS cable from the GPS antenna port of the Network Extender to the GPS arrestor 2 Connect the assembled connectors of the cable to the GPS antenna port o RG 316D Cable SMA Male Network Extender N Type Male GPS Arrestor o LMR 400 Cable N Type Male GPS Arrestor Figure 50 The Network Extender GPS Arrestor Cable Connection Case 1 B GPS Arrestor GPS Antenna System GPS Cable RG 316D System SMA Male Conn...

Page 108: ...r GPS Arrestor Cable Connection Case 2 Figure 51 The Network Extender GPS Arrestor Cable Connection Case 2 1 Detail B Straight Adaptor System A GPS Arrestor GPS Antenna GPS Cable LMR 400 B GPS Cable LMR 400 Adaptor GPS Cable RG 316D System SMA Male Connector GPS Cable RG 316D N Type Male Connector GPS Cable LMR 400 System GPS Arrestor Detail A N Type Male Connector ...

Page 109: ...e 52 The Network Extender GPS Arrestor Cable Connect Case 2 2 System C 1 GPS Arrestor GPS Antenna GPS Cable LMR 400 GPS Cable LMR 400 C 2 Adaptor GPS Cable RG 316D Detail C 1 GPS Antenna Straight Adaptor Detail C 2 N Type Male Connector GPS Cable LMR 400 Heat Shrink Tube GPS Antenna Straight Adaptor GPS Arrestor N Type Male Connector GPS Cable LMR 400 ...

Page 110: ... 2019 All Rights Reserved Figure 53 GPS Arrestor GPS Antenna Cable Connection Detail System GPS Arrestor GPS Antenna GPS Cable LMR 400 GPS Cable LMR 400 D Adaptor GPS Cable RG 316D GPS Cable LMR 400 GPS Antenna Clamp Clamp fixing Screw Bakelite GPS Antenna Fixing Pipe TNC Male Connector Heat Shrink Tube Jelly Type Detail D ...

Page 111: ...tor providing a maximum view of the southern sky northern sky in the southern hemisphere Furthermore when installing the GPS antenna using a steel cylinder structure shared by other RF antennas it must be separated by more than 1 m from that steel structure Figure 54 GPS Antenna Installation Lightning Arrestor A lightning arrestor is required when there is a danger of lightning striking a cable or...

Page 112: ...rowband interference is monitored by the spectrum analyzer Because it has a time lag a locking failure or a different type of alarm can occur Wideband interference When around the GPS L1 frequency 1575 42 MHz and the frequency deviation is more than 7 kHz this is called wide band interference Wideband interference includes the interference induced by the harmonics from a communication service with...

Page 113: ...due to interference you must move it to a different location where interference signals can be avoided or minimized in strength Inband Noise Inband noise includes narrowband noise and wideband noise that occur in an inband width L1 1575 42 1 MHz Narrowband noise in an inband width If it is higher than 108 dBm it can affect the operation of the GPS receiver Wideband noise in an inband width It may ...

Page 114: ...s the specification regarding size and strength When installing the concrete block and before forming the concrete steel reinforcement bars should be arranged in a mesh layout at 3 93 in 100 mm intervals before forming the concrete Either an anchor bolt assembly or a concrete anchor can be used Installing the Antenna When you install the antenna the antenna must be within the protective angle left...

Page 115: ...xtender 2 for Enterprise User Guide v1 0 105 Copyright 2019 All Rights Reserved Wall Mount GPS Antenna Figure 55 GPS Antenna Installation Wall GPS Antenna Wall Fixing Pipe Ф25 4 mm GPS Antenna Bakelite GPS Antenna Clamp GPS Antenna Wall Fixing Clamp Assembly Min 500 mm ...

Page 116: ... Enterprise User Guide v1 0 106 Copyright 2019 All Rights Reserved Floor Mount GPS Antenna Figure 56 GPS Antenna Installation Floor GPS Antenna Floor Fixing Pipe Ф25 4 mm GPS Antenna Bakelite GPS Antenna Clamp M10 Anchor Bolt Assembly Min 500 mm Concrete Block Min 400 mm Min 250 mm ...

Page 117: ...ription Installation position An arrestor must be installed within the lightning rod protection angle The arrestor must be installed to prevent a person or system being affected by lightning induced currents Parts Bulkhead Bakelite 1 EA 1 EA Fastener M6 anchor bolt assembly M6 anchor bolt M6 hex nut M6 spring washer M6 plane washer 2 sets 1 EA set 1 EA set 1 EA set 1 EA set M6 insulation bushing 2...

Page 118: ... the anchor bolts to the holes marked and drilled Drill bit 0 39 in 10 mm Hole depth 1 3 in 33 mm 2 Place the Bakelite and bulkhead along with the fixed anchor bolts Secure firmly using fasteners 3 58 in 91 mm 0 39 in 10 mm 0 39 in 10 mm 2 28 in 58 mm 0 98 in 25 mm Bulkhead Front View M6 Anchor Bolt Bakelite Bulkhead M6 Insulation Bushing M6 Plane Washer M6 Spring Washer M6 Hex Nut ...

Page 119: ... arrestor is as follows Table 32 GPS Arrestor Fixing Parts and Tools Classification Description Parts GPS arrestor 1 set GPS arrestor unit 1 EA GPS arrestor Fastener N type nut 1 EA GPS arrestor Plane washer 1 EA GPS arrestor Recommended torque value N type nut 3 25 3 61 ft lb 44 93 49 91 kgf cm Working tools Torque wrench and spanner Figure 58 Fixing the GPS Arrestor GPS Arrestor Bulkhead Plane W...

Page 120: ...sure terminal MGB Checking the MGB specifications per site and preparing fasteners Arrestor 6 mm2 ring type hole dia 0 21 in 5 3 mm Fastener MGB Checking the MGB specifications per site and preparing fasteners Arrestor M5 hex bolt 1 EA M5 spring washer 1 EA M5 plane washer 1 EA attached at the GPS arrestor Recommended torque value kgf cm M5 hex bolt 1 45 2 17 ft lb 20 30 kgf cm Working tools Cable...

Page 121: ...Assemble a pressure terminal and a heat shrink tube at the end of the ground cable GPS arrestor side 3 Align the pressure terminal assembled to a ground cable to the mounting hole of the GPS arrestor ground terminal 4 Firmly fix the pressure terminal onto the GPS arrestor using fasteners GPS Arrestor Ground Cable AWG8 F GV 6 mm 2 1C Heat Shrink Tube Green GPS Arrestor Ground Cable MGB GPS Arrestor...

Page 122: ...S Receiver HD High Definition HTTP HyperText Transport Protocol ID Identifier IP Internet Protocol IPSEC Internet Protocol Security System of Protocols ISP Internet Service Provider LAA Licensed Assisted Access LAN Local Area Network LBT Listen Before Talk LCD Liquid Crystal Display LED Light Emitting Diode LTE Long Term Evolution MAC Media Access Control MTU Maximum Transmission Unit NAT Network ...

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