CHAPTER 4.
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Multiple Personal Greetings (9)
When a subscriber does not answer and accept a call, the OfficeServ 7100 Voice Mail will
answer. OfficeServ 7100 Voice Mail recognizes five different reasons why a subscriber
does not answer a call. We refer to these reasons as ‘Call Coverage Conditions’.
OfficeServ 7100 Voice Mail allows a subscriber to assign a different personal greeting to
each Call Coverage Condition. A condition should be considered a ‘socket’ into which a
personal greeting is plugged. The greeting that gets plugged into each ‘socket’ should offer
caller options appropriate for that condition. OfficeServ 7100 Voice Mail provides each
subscriber nine (9) personal greetings, labeled 1 through 9. A subscriber can assign (plug in)
any greeting to any Call Coverage Condition. However, when a subscriber first logs on to
the OfficeServ 7100 Voice Mail, personal greetings numbered 1, 2, 3, 4, and 5, are
assigned to their respective Call Coverage Conditions (No Answer, Busy, Fwd All/DND,
Night and Call Screening). The remaining four personal greetings, labeled 6 through 9 are
normally used as alternatives to the greetings assigned to these conditions.
Night Intercept
This feature is used in conjunction with the subscriber’s availability schedule.
When enabled and the Subscriber is scheduled as unavailable, callers are NOT transferred
to the subscriber’s extension. Instead, the OfficeServ 7100 Voice Mail immediately plays
the subscriber’s Night Greeting if recorded.
Night Personal Greeting
This greeting plays to the caller anytime the subscriber is scheduled as unavailable based
on the availability schedule. If the subscriber is scheduled unavailable the caller will here
the Night Greeting during a No-Answer Call condition or if Night Intercept is enabled.
Park and Overhead Page
For those users who are frequently away from their desk, the OfficeServ 7100 Voice Mail
provides a Park and Page capability. When a subscriber does not answer a call, the
subscriber’s personal greeting can contain an option to be paged. When the caller elects to
have the subscriber paged, the OfficeServ 7100 Voice Mail parks the call and plays a
prompt through the overhead paging facility that contains the subscriber’s name and a
pickup code. The OfficeServ 7100 Voice Mail waits a programmable period of time for the
subscriber to pick-up the call. When the call is not picked up, the OfficeServ 7100 Voice
Mail notifies the caller that the page was not answered and plays the subscriber’s Primary
or No-Answer greeting.
Personal Customized Options
Each subscriber may have different personal options played to the caller. For example, the
caller may wait while the subscriber is paged or the caller may hold until the subscriber is
available to take the call. These options must be enabled by the system administrator.
