OfficeServ 7100 System Description
© SAMSUNG Electronics Co., Ltd.
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Incoming Call Overflow
The OfficeServ 7100 Voice Mail may be programmed to answer any or all lines
immediately or answer only the calls that your operator does not pick up.
Overflowed calls may be routed to either a mailbox or the main company prompt.
Interruptible Voice Prompts
At any time during an announcement or greeting, callers may dial a selection and the
OfficeServ 7100 Voice Mail will immediately respond. It is not necessary to listen to all
the options if you are a ‘power user’ and know what you are doing.
Multiple Call Handling
The OfficeServ 7100 Voice Mail Module can answer and process up to 4 calls
simultaneously.
Operator Access
Callers may connect with an available operator any time by dialing 0.
This is provided that the customer has someone answering the Operator’s calls.
Single Digit Call Routing
A menu processor can be configured to recognize single digit routing options, or use the
same digit as the leading entry of a multi-digit routing option. For example, in the menu
processor, ‘1’ can be used to route a caller to the sales department and ‘103’ to transfer the
caller to a subscriber’s extension.
4.4.3 Access Manager
The Access Manager empowers the Subscriber with control over how, what, when, and
where they wish to speak to their callers. The Subscriber may prevent calls from ringing at
their extension, or have the calls transferred to any other extension in the phone system,
transferred off-site to any other phone number, or screen the call before answering them.
Any of these conditions can be set to be active until a specified time. The OfficeServ 7100
Voice Mail can even be set with a high priority ‘Find Me’ instruction that will try to reach
the subscriber at multiple locations.
Blocked Personal Greeting
This greeting is played to the caller anytime the subscriber enables the Call Blocking
feature in the OfficeServ 7100 Voice Mail or sets their keyset to Call Forward All/DND.
Busy Personal Greeting
This greeting is played to the caller anytime the subscriber is on the phone and they have
their keyset set to Call Forward Busy or Call Forward Busy/No-Answer.
