MF 6990dn - Agoris C935
- 117 -
14 -
Troubleshooting
Paper is getting
stuck in the printer
The media is not correctly
inserted in the paper tray.
Remove the jammed sheets and reload the media
correctly into the paper tray (see Loading media
[
11]).
The paper tray contains too
many sheets of paper.
Remove the excess sheets and reload the required
quantity of sheets (see Loading media [
11]).
The paper guides are not
correctly adjusted to the format
used.
Adjust the guides against the pile of paper loaded in
the paper tray according to the format used.
The media loaded is warped or
creased.
Remove the sheets, smooth and reload them.
If the jams persist, use another media.
The media used is damp.
Remove the loaded media and replace it with dry
media.
Personalized format media,
envelopes, labels, cards, thick
media or transparencies are
loaded in the main paper tray or
in an additional paper tray.
Special media must only be loaded into the manual
feeder.
The recommended print side of
transparencies or sheets of
labels is not turned the right way
up in the manual feeder.
Load the transparencies or labels correctly (see
Recommendations for the paper [
148] and Loading
media [
11]).
The print side of envelopes is
not turned the right way up in the
manual feeder.
Load the envelopes into the manual feeder with the
flap facing upwards.
If the flaps are on the long edge of the envelopes,
load the envelopes with the flaps facing to the right of
the printer (see Loading envelopes into the manual
feeder [
12]).
The transparencies being used
are charged with static
electricity.
Remove the transparencies and feed them into the
manual feeder one by one.
Do not fan sheets of transparencies before loading
them.
The media used is not
compatible (format, thickness,
type, etc.).
Only use compatible media supports (see
Recommendations for the paper [
148]).
The paper feed rollers need
cleaning.
Clean the paper feed rollers (see Cleaning the paper
feed rollers [
98]).
Symptom
Possible cause
Solution
