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Ruckus Wireless ZoneFlex 7761-CM, Installation Manual

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Ruckus Wireless ZoneFlex 7761-CM Installation Manual Download Page 77

71

Troubleshooting

Contacting Ruckus Wireless Support

Contacting Ruckus Wireless Support

For assistance in troubleshooting other issues that are not described in this guide, contact 
Ruckus Wireless technical support (see below):

■

Email: 

[email protected]

■

Web Site: 

http://support.ruckuswireless.com

■

Support Forum: 

http://forums.ruckuswireless.com

Summary of Contents for ZoneFlex 7761-CM

Page 1: ...ss ZoneFlex 7761 CM Dual Band 802 11n Outdoor Access Point with Integrated Cable Modem ZF7761 JP22 for Japan Markets Installation Guide Part Number 800 70290 002 Rev A Published August 2012 www ruckus...

Page 2: ......

Page 3: ...Supply DC Power to the CMAP 10 Step 3 Log Into the Access Point s Web Interface 11 Step 4 Configure the Wireless Settings 12 Step 5 Disconnect the CMAP from the Administrative Computer 15 Step 6 Resto...

Page 4: ...MAP 49 Using DC Power Staging or Debugging Only 49 Using Power Over Cable Actual Deployment 49 9 Verifying Access Point Operation 50 10 Verifying Cable Modem Operation 51 11 Switching LEDs to Cable Mo...

Page 5: ...ng Advanced Settings and Features 67 Read Related Documentation 67 19 Troubleshooting 68 Retrieving the CM s MAC Address 68 Retrieving the CM s MAC Address using the CM CLI 68 Retrieving the CM s MAC...

Page 6: ...iv...

Page 7: ...ilable for download on the Ruckus Wireless Support Web site at http support ruckuswireless com documents Ruckus Wireless External Antenna Mounting Reference Sheet Provides instructions for mounting co...

Page 8: ...hole unit which includes the CM and AP as well as the power supply Documentation Feedback Ruckus Wireless is interested in improving its documentation and welcomes your comments and suggestions You ca...

Page 9: ...o RG11 cable adapter This Installation Guide NOTE The CMAP supports up to three external antennas two vertically polarized antennas and one horizontally polarized antenna These antennas are not includ...

Page 10: ...Unpacking the CMAP Package Contents Figure 1 The CMAP comes preassembled with the cable strand interface Cable Strand Interface Access Point Vertically polarized antennas Horizontally polarized antenn...

Page 11: ...able Modem MAC Addresses The CMAP has separate MAC addresses for the internal AP and Cable Modem CM See Figure 2 for the location of the AP MAC address label See Figure 3 for the CM MAC address label...

Page 12: ...e device Ruckus Wireless strongly recommends that you preconfigure or stage the unit before mounting it It is more convenient to connect the administrative computer to the access point and configure t...

Page 13: ...aces on the computer 4 Look for the network connection icon labeled Local Area Connection 5 Right click Local Area Connection and then click Properties The Local Connection Properties dialog box appea...

Page 14: ...lick Start Control Panel Network Connections 2 When the Network Connections window appears right click the icon for Local Area Connection and then click Properties NOTE Make sure that you configure th...

Page 15: ...roperties dialog box 7 Click OK again to close the Local Area Connection Properties dialog box Windows saves the IP address settings that you configured Figure 5 Sample configuration in the Internet P...

Page 16: ...r for a reset pushbutton assembly for the CMAP similar to the one shown in Figure 7 Figure 7 Typical CMAP reset pushbutton assembly part number 902 0103 0000 Use the following to connect the CMAP to t...

Page 17: ...https 192 168 100 2 3 Press Enter on the keyboard to connect to the access point s Web interface A security alert message appears 4 Click Yes or OK depending on the browser to continue The access poi...

Page 18: ...he Web interface except for the country code setting see note in Table 3 To configure the 2 4GHz radio settings click Configuration Radio 2 4G To configure the 5GHz radio settings click Configuration...

Page 19: ...nel SmartSelect Channel Width 20MHz or 40MHz Country Code If you purchased the access point outside of the United States verify that the value is set to your country or region Selecting the correct co...

Page 20: ...lear the SSID box and then type a unique and descriptive name that you want to call this wireless network For example you can type Ruckus Wireless AP This SSID is the name that helps users identify th...

Page 21: ...6 Restore the Administrative Computer s Network Settings 1 On your Windows XP or Windows 2000 computer open the Network Connections or Network and Dial up Connections control panel according to how t...

Page 22: ...omputer s network settings by typing the original IP address settings in the TCP IP Properties dialog box 5 On the TCP IP Properties dialog box click OK to close it 6 Click OK again to close the Local...

Page 23: ...l client program 2 Connect one end of the Ethernet cable to the administrative computer s Ethernet port and then connect the other end to the CMAP s Ethernet port 3 Change the administrative computer...

Page 24: ...Only You can configure the DHCP server on your cable modem termination system CMTS backbone to ensure that the CMAP successfully discovers its parent ZoneDirector on the network To customize your DHC...

Page 25: ...and then click Configure Options The General tab of the Scope Options dialog box appears 4 Under Available Options look for the 43 Vendor Specific Info check box and then select it 5 Under Data Entry...

Page 26: ...the Scope Options dialog box You have completed customizing your DHCP server to automatically provide supported APs with ZoneDirector s IP address If Only ZoneDirector Exists on the Network With ZoneD...

Page 27: ...21 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 13 Under the Binary text area type 03 the subcode for ZoneDirector...

Page 28: ...d the hexadecimal equivalent is 0B Figure 14 After the ZoneDirector subcode type the hexadecimal equivalent of the ZoneDirector IP address length 8 Position the cursor under the ASCII text area and th...

Page 29: ...e Network Before starting with this procedure count the number of characters including http or https back slashes colon and periods in the FlexMaster server URL and ZoneDirector IP address and then co...

Page 30: ...gn to expand it 3 Right click Scope Options and then click Configure Options The General tab of the Scope Options dialog box appears 4 Under Available Options look for the 43 Vendor Specific Info chec...

Page 31: ...oneDirector Figure 16 Type 01 the subcode for FlexMaster 7 Under the Binary text area position the cursor after the 01 subcode and then type 21 the hexadecimal equivalent of the FlexMaster server URL...

Page 32: ...fter the 01 subcode for FlexMaster type 21 the hexadecimal equivalent of the FlexMaster server URL length 8 Position the cursor under the ASCII text area and then type the FlexMaster server URL In the...

Page 33: ...ing the CMAP to ZoneDirector Figure 18 In the ASCII text area type the FlexMaster server URL 9 Position your cursor again after the last octet in this example 72 under the Binary text area and then ty...

Page 34: ...text area type 03 the subcode for ZoneDirector 10 After the ZoneDirector subcode 03 type the hexadecimal equivalent of the length of the ZoneDirector IP address length For example if the ZoneDirector...

Page 35: ...h 11 Position the cursor under the ASCII text area after the FlexMaster server URL and then type the ZoneDirector IP address If you typed the hexadecimal equivalent of the ZoneDirector IP address ther...

Page 36: ...es after the FlexMaster server URL 12 Click Apply to save your changes 13 Click OK to close the Scope Options dialog box You have completed configuring DHCP Option 43 to provide supported APs with the...

Page 37: ...ting instructions that this guide provides Before you begin the installation process Ruckus Wireless recommends that you first become familiar with these features Figure 22 CMAP parts and connectors C...

Page 38: ...supplied by the coaxial cable from the cable modem termination system CMTS the CMAP may also be DC powered Shorting pins 3 and 4 in the DC power connector using an electrical shunt resets the CMAP to...

Page 39: ...n Antenna Connectors Two of the three connectors for the 5GHz antennas The other connector is located on the other side of the unit see Figure 22 LEDs Six LEDs that indicate the different statuses of...

Page 40: ...testing the CMAP Step 2 Supply DC Power to the CMAP on page 10 includes a picture of a typical DC power supply Step 2 Supply DC Power to the CMAP on page 10 also shows the CMAP power adapter assembly...

Page 41: ...See Figure 24 for LED locations While the CMAP is booting up the LEDs are in Cable Modem mode Once bootup is completed the LEDs alternate between Cable Modem and Access Point modes Figure 24 CMAP LEDs...

Page 42: ...it the LEDs are in Access Point mode Continue with LEDs in Access Point Mode on page 37 NOTE The CMAP LEDs turn off after a while This is normal operation LEDs in Cable Modem Mode In the Cable Modem C...

Page 43: ...alternate between CM and AP modes LEDs in Access Point Mode In the Access Point AP mode the far right Green LED is lit NOTE The LEDs also do not indicate whether the AP is in standalone mode or if Zon...

Page 44: ...gnal strength is strong Yellow Solid At least one 2 4GHz wireless client is associated with the access point and signal strength is weak At least one 2 4GHz wireless client is associated with the acce...

Page 45: ...ernal 12 VDC Use this only when configuring or testing the CMAP Refer to Step 2 Supply DC Power to the CMAP on page 10 for more information NOTE The CMAP does not provide PoE output when the CMAP is p...

Page 46: ...igned to the cable modem You can obtain this information from the DHCP server at the CMTS 3 Connect the administrative computer to the same subnet as the CMAP 4 On the administrative computer start a...

Page 47: ...ully Continue with Viewing the Software Status Viewing the Software Status The Software Status page displays information about the current software version that installed on the cable modem and its sy...

Page 48: ...mpliant Hardware Version The version of the cable modem hardware Software Version The version of the cable modem software Cable Modem MAC Address The MAC address of the cable modem Cable Modem Serial...

Page 49: ...stream channels and the IP address that is currently assigned to the cable modem 1 If not already done log into to the Status page as described in Logging Into the CM Web Interface using Dynamic IP on...

Page 50: ...44 Cable Modem Operation Viewing the Connection Status Figure 28 Connection Status page Page 2 of 2 NOTE The Downstream Power indicated in the Power column is accurate to 3 dB...

Page 51: ...menu on the left sidebar The CM web interface displays the Connection Status page 3 Scroll down to the Downstream Frequency Select in KHz parameter See Figure 28 4 Enter the downstream frequency in ki...

Page 52: ...lick the Firewall Protection Off button to deactivate firewall protection 5 Restore the factory defaults as follows Select the Restore Factory Defaults Yes button to reset all the CM parameters to the...

Page 53: ...MP event log Figure 30 SNMP Event Log Status page 7 Before You Begin Installing the CMAP Before installing and setting up the CMAP Ruckus Wireless recommends that you first complete the following pre...

Page 54: ...rials and sources of interference Physical obstructions such as concrete pillars steel beams filing cabinets buildings or trees can block or hinder wireless communication Avoid installing the CMAP in...

Page 55: ...he DC power supply to the DC connector shown in Figure 22 3 Connect the DC adapter to a 120 240 VAC source You have completed connecting the CMAP to a DC power source Using Power Over Cable Actual Dep...

Page 56: ...onfigured in Step 4 Configure the Wireless Settings on page 12 For example if you set the SSID to Ruckus Wireless AP click the wireless network named Ruckus Wireless AP If ZoneDirector is managing the...

Page 57: ...from the DHCP server at the CMTS 2 Connect the administrative computer to the same subnet as the CMAP 3 On the administrative computer start a Web browser 4 In the address bar enter the IP address th...

Page 58: ...52 Verifying Cable Modem Operation Using Power Over Cable Actual Deployment Figure 31 Connection Status page Page 1 of 2...

Page 59: ...that the Status column for Connectivity State shows OK This indicates that the cable modem is connected to the network and operating normally 11 Switching LEDs to Cable Modem Mode The LEDs indicate th...

Page 60: ...the AP s Web Interface to Switch LEDs to CM Mode This procedure is only available if the AP is in standalone mode 1 Log onto the access point s Web interface 2 On the menu click Administration LED Di...

Page 61: ...uckus Wireless Support Visit http support ruckuswireless com contacts for Ruckus Wireless Support contact information 1 Start your MIB browser 2 Load the Ruckus Wireless MIBs onto the MIB browser 3 In...

Page 62: ...h on the DC Power Supply The DC power supply see DC Power Supply in Connectors on page 34 includes a reset switch that you can use to reset the entire CMAP to its factory default settings CAUTION Perf...

Page 63: ...provided with the CMAP package to perform this procedure NOTE The CMAP can only be reset to factory default if it is using PoE 1 Verify that the CMAP is using PoE as its power source 2 Take out the e...

Page 64: ...ion from the AP or CM NOTE Before starting this procedure you must first obtain the related MIBs from Ruckus Wireless Contact your authorized Ruckus Wireless sales representative or Ruckus Wireless Su...

Page 65: ...tion from the AP or CM NOTE Before starting this procedure you must first obtain the related MIBs from Ruckus Wireless Contact your authorized Ruckus Wireless sales representative or Ruckus Wireless S...

Page 66: ...ive or Ruckus Wireless Support Visit http support ruckuswireless com contacts for Ruckus Wireless Support contact information You can use SNMP to reboot the AP 1 Connect the administrative computer to...

Page 67: ...rth ground refer to Grounding the CMAP on page 63 If you are uncertain that suitable grounding is available contact the appropriate electrical inspection authority or an electrician WARNING Short circ...

Page 68: ...1 CM block diagram 10 100 1000 Base T Link DOCSIS 3 0 Cable Modem Dual Band Access Point CM A CM B 10 100Base T PoE Out DC Power AC DC Bias T Quasi Square Wave AC Connector A Connector B RJ 45 Diagnos...

Page 69: ...d lug crimping tool To earth ground the CMAP 1 If the earth ground wire is insulated strip the insulation as required for the ground lug 2 Use the ground lug crimping tool to crimp the earth ground wi...

Page 70: ...ed in the ground hole 5 Connect the ground lug to the ground hole using the M6 screw the you removed earlier 6 Tighten the ground screw 7 If necessary strip the other end of the ground wire and then c...

Page 71: ...ackage To order these three antennas contact an authorized Ruckus Wireless reseller and order Part Number 911 0636 VH02 which includes one horizontally and one vertically polarized antenna and Part Nu...

Page 72: ...tion 5 Repeat the previous two steps for the other vertically polarized antenna Make sure that you connect it to the same side of the strand interface as the first antenna 6 Take the horizontally pola...

Page 73: ...d change the default administrative user name and password This helps prevent unauthorized users from logging in to the access point s Web interface and changing the access point settings to compromis...

Page 74: ...es Retrieving the CM s MAC Address using the CM CLI Retrieving the CM s MAC Address using the AP CLI Retrieving the CM s MAC Address using the CM CLI 1 Collect the following An administrative computer...

Page 75: ...s Ethernet port 3 Change the administrative computer s IP address to the same subnet as the CMAP The AP s default IP address is 192 168 100 2 4 Start the Telnet or SSH client program on the administra...

Page 76: ...ncies repeat this every 32 channel checks 3 Scans generic channels where the center of the channel is an integer spaced by 250kHz first from 112 MHz to 858 25 MHz 2986 channels A complete frequency sc...

Page 77: ...Wireless Support For assistance in troubleshooting other issues that are not described in this guide contact Ruckus Wireless technical support see below Email support ruckuswireless com Web Site http...

Page 78: ...72 Troubleshooting Contacting Ruckus Wireless Support...

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