Ruckus Wireless Wireless ZoneDirector User Manual Download Page 69

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CHAPTER 7

Troubleshooting Tips

Chapter Contents

•

“Troubleshooting Failed User Logins”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

•

“Fixing User Connections”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

•

“Diagnosing Poor Network Performance”

. . . . . . . . . . . . . . . . . . . . . . . . . . 68

•

“Starting a Radio Frequency Scan”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

•

“Reviewing Self Healing and Intrusion Prevention Options”

. . . . . . . . . . . . . 70

•

“Generating a Debug File”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

•

“Restarting an Access Point”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

•

“Restarting the Ruckus ZoneDirector”

. . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Summary of Contents for Wireless ZoneDirector

Page 1: ...User Guide Ruckus Wireless ZoneDirector Release 3 0...

Page 2: ...tions may cause harmful interference to radio communications How ever there is no guarantee that interference will not occur in a par ticular installation If this device does cause harmful interferenc...

Page 3: ...e ZoneDirector to the Factory Default State 17 Managing a Wireless Local Area Network 19 An Overview of Wireless Networks 20 Customizing Ruckus WLAN Security 20 Setting Dynamic Pre Shared Key Expirati...

Page 4: ...vity 57 Monitoring Access Point Status 58 Detecting Rogue Access Points 58 Evaluating and Optimizing Network Coverage 59 Customizing Background Radio Frequency Scans 60 Setting Administrator Preferenc...

Page 5: ...pass through the ZoneDirector thereby eliminating potential bottlenecks as higher speed Wi Fi technologies such as 802 11n emerge In addition the ZoneDirector supports rogue AP detection and the abili...

Page 6: ...Director This is a normal reset and does not set AP back to factory defaults Not pictured Power connection in rear FIGURE 1 1 10 100 1000 LED Status If off If steady amber If flashing amber If steady...

Page 7: ...from a Windows XP Vista client without aid of IT staff Dashboard When you first log into your ZoneDirector with WebUI the Dashboard appears displaying a number of widgets containing indicators and ta...

Page 8: ...Usage Summary Details on connected clients and transmission information Most Active Client Devices Identification of most active clients by MAC address IP address and user names The usage is the tota...

Page 9: ...d widgets represent the indicators displayed as part of the active dashboard Indi cator widgets can be added or removed to enhance your ZoneDirector summary needs Adding a Widget To add widgets do the...

Page 10: ...ration to a higher security certificate based 802 1x EAP configuration Your choice mostly depends on what kinds of cli ent authentication your users client devices support For example some of your WLA...

Page 11: ...devices for example laptop computers and PCs are recorded and tracked If for any reason you need to block a client device from network use you can do via the ZoneDirector WebUI For more on configurin...

Page 12: ...the System Name 10 Updating the Internal Clock 10 Changing the System Log Settings 11 Setting up Email Alarm Notification 13 Customizing the Guest Login Page 14 Upgrading ZoneDirector and ZoneFlex AP...

Page 13: ...the now active fields IP Address Netmask and Gateway are required DHCP If you select DHCP no further information is required 4 Click Apply to save your settings You will lose connection to the ZoneDir...

Page 14: ...ur Ruckus ZoneDirector is automatically synchronized with the clock on your administration PC during the initial setup You can use the WebUI to check the cur rent time on the internal clock which show...

Page 15: ...will be deleted if the ZoneDirector is powered down If you want a permanent record of all logging activities you can set up your syslog server to receive log contents from the ZoneDirector then use t...

Page 16: ...ngs FIGURE 2 5 3 Make your selections from these syslog server options Event Log Level Select one of the three logging levels Show more Warning and Critical Events or Critical Events Only Remote Syslo...

Page 17: ...il address of your choosing To activate this option follow these steps 1 Go to Configure Alarm Settings When the Alarm Settings page appears the Email Notifications features appear FIGURE 2 6 2 Click...

Page 18: ...o is no bigger than two inches long on any side or larger than 200kB 1 Go to Configure Guest Access 2 Locate the Web Portal Logo features FIGURE 2 7 3 If your logo is ready for use click Browse to ope...

Page 19: ...the Software Upgrade features appear click Browse 3 When the Browse dialog box appears use it to locate and open the upgrade package 4 When the upgrade file name appears in the text field the Browse b...

Page 20: ...appears click Save 4 When the Save As dialog box appears enter a name for this archive file pick a desti nation folder then click Save 5 Make sure the filename ends in a TGZ extension 6 When the Down...

Page 21: ...When this process begins you will be logged out of the WebUI When the reset is complete the Status LED is a blinking red then a blinking green indicating that the system is in the factory default sta...

Page 22: ...le on the right side of the front panel of the ZoneDirector 2 Insert a straightened paper clip in the hole and press for at least 5 seconds After the reset is complete the Status LED is a blinking red...

Page 23: ...tting Dynamic Pre Shared Key Expiration 24 Configuring Access Control Lists 24 Creating a New WLAN 26 Creating a New WLAN for Workgroup Use 30 Adding New Access Points to the WLAN 31 Reviewing the Cur...

Page 24: ...reate the custom WLAN and link it to qualified user accounts by roles and 2 assist all qualified users to prepare their client devices for custom WLAN connection As a result you will have the default...

Page 25: ...e IEEE 802 11i stan dard AES Switch to this algorithm for stronger encryption Passphrase Replace the current passphrase with a new one 3 Click OK to apply any changes Switching to a different security...

Page 26: ...the menu 7 When you are finished click OK to apply your changes Using the built in EAP server Requires the selection of Local Database as the authentication server If you are re con figuring your int...

Page 27: ...to their wireless device connection settings If switching to 802 1x based security 1 Applies only to the use of the built in EAP server Each user should be able to repeat the Zero IT Wireless Activati...

Page 28: ...re allowed to associate to ZoneDirector managed APs Using the Access Controls configura tion options you define Layer 2 ACLs also known as MAC address ACLs which can then be applied to one or more WLA...

Page 29: ...lect the Restriction mode as either allow or deny 6 Type a MAC address in the MAC Address text box then click Create New to save the address The added address appears next to the Stations field 7 Repe...

Page 30: ...LANs For example you might want to create a WLAN for WEP only client devices Or you might want to create a WLAN that utilizes 802 1x EAP and certificates The following shows how to create such WLANs t...

Page 31: ...PA2 Not available to Shared authentication Provides a higher level of encryption and is more secure WPA and WPA2 require selection of an encryption algorithm as detailed below WEP 64 Provides a lower...

Page 32: ...stations that associate to a guest WLAN The only difference between a WLAN with wireless client isolation enabled and a guest WLAN is that a guest WLAN requires users to enter a guest pass before they...

Page 33: ...our users are connecting with computers running Windows XP SP2 Vista an automatic activation script is generated for them to install security settings of WLANs configured on the Ruckus ZoneDirector If...

Page 34: ...tion or encryption methodologies in this new WLAN locate the corporate WLAN record and click Clone A workspace appears displaying the default settings of a new WLAN using the same zero IT configuratio...

Page 35: ...AP as you distribute them 3 Connect the APs to the LAN with Ethernet cables 4 Connect each AP to a power source Verifying Approving new APs 1 Go to Monitor Access Points 2 When the Access Points page...

Page 36: ...Ruckus Wireless ZoneDirector User Guide Managing a Wireless Local Area Network 32 FIGURE 3 6...

Page 37: ...to the WLAN 3 Click Apply to save your settings This will affect only new unapproved APs FIGURE 3 7 Editing Access Point Parameters You can add a description or change the channelization channel or t...

Page 38: ...AN tagged The WLAN in VLAN qualifications include the following Verifying that the VLAN switch supports native VLANs A native VLAN is a VLAN that allows the user to designate untagged frames going in...

Page 39: ...nticated wireless client will be passed onto the ZoneDirector from the AP via the management VLAN If the client belongs to a par ticular VLAN ZoneDirector will add the corresponding VLAN tag before pa...

Page 40: ...nt devices follow the next set of steps Temporarily disconnecting specific client devices Follow these steps to temporarily disconnect a client device from your WLAN The user can simply reconnect manu...

Page 41: ...nitor Map View If Map View displays a floorplan with active device symbols you can assess the perfor mance of individual APs in terms of coverage For detailed information on the Map View see Using the...

Page 42: ...igure Access Points 2 Review the Access Points table and identify an AP that you want to adjust 3 Click the Edit button in that AP row 4 Review and adjust any of the following Editing AP options MAC A...

Page 43: ...erver 40 Adding New User Accounts to ZoneDirector 42 Managing Current User Accounts 43 Creating New User Roles 44 Configuring System Wide Guest Access Policy 45 Managing Guest Pass Access 46 Activatin...

Page 44: ...i cate wireless users using your existing Active Directory server an existing RADIUS server or to create new user accounts in the internal user database To use a RADIUS or Active Direc tory server as...

Page 45: ...ss of the Active Directory server Enter a Port number if different from 389 for Active Directory or 1812 for RADIUS For Active Directory only Enter the Domain name of the Active Directory server for e...

Page 46: ...the text fields with the appropriate entries Username Enter a name for this user up to 32 characters in length using letters numbers and the period character User names are case sensitive Full Name En...

Page 47: ...ptions appear make the needed changes 4 If a role must be replaced open that menu and choose a new role for this user For more information see Creating New User Roles on page 44 5 Click OK to save you...

Page 48: ...1 Go to Configuration Roles The Roles and Policies page appears displaying a Default role in the Roles table 2 Click Create New below the Roles table FIGURE 4 4 3 Enter a Name and a short Description...

Page 49: ...The Guest Access page appears FIGURE 4 5 2 Under Enable Guest Access System side select the Authentication to use Use guest pass authentication Redirect the user to a page requiring a valid guest pas...

Page 50: ...l down to Guest Access Guest Pass Generation FIGURE 4 6 3 If you require a specific authentication server toggle the Authentication Server drop down list to select the appropriate server 4 Set the gue...

Page 51: ...er a name for this role Description Enter a short description of this role s application Group Attributes This field is only available if you choose Active Directory as your authentication server Ente...

Page 52: ...guest access to specified subnets By default guest pass users are automatically blocked from the ZoneDi rector subnet 192 168 0 2 24 You can configure up to 5 IP subnets to be blocked to guest access...

Page 53: ...n database After they discover the WLAN on their wireless device or laptop they open their browser connect to the Login page and enter the required login information 1 Go to Configure WLANs 2 When the...

Page 54: ...internal user database automatically generated user certificates and keys are deleted whenever the associated user account is deleted from the user database In the case of using Windows Active Direct...

Page 55: ...plan Image 52 Using the Map View Tools 54 Reviewing Current Alarms 56 Reviewing Recent Network Events 57 Clearing Recent Events Activities 57 Reviewing Current User Activity 57 Monitoring Access Point...

Page 56: ...ailed infor mation And finally the All Events log displays the most recent actions by users devices and network in chronological order Configure Use the options in this tab to assess the current state...

Page 57: ...he APs to the correct locations This will give you a powerful monitoring tool 1 Have the list of APs handy with MAC addresses and locations 2 Go to Monitor Map View if it s not already in view 3 Look...

Page 58: ...de of the Map View See item number 8 below for the description of the Signal For Show Rogue APs selecting Yes displays the detected rogue APs in the floorplan 3 Unplaced APs area As noted in Importing...

Page 59: ...ctory balance between markers and floorplan details 11 Scale legend To properly assess the distances in a floorplan a scaler has been pro vided so that you can place APs in the most precise location T...

Page 60: ...hen the All Alarms page appears the Alarms table lists the unresolved alarms the most recent at the top FIGURE 5 3 3 Review the contents of this table The Activities column is especially informative 4...

Page 61: ...ies button to see a complete list with all categories represented in chronological order Clearing Recent Events Activities To review the current events and if appropriate clear all resolved events fol...

Page 62: ...manufacturer s AP and connects it to the LAN to gain wireless access to other LAN resources This would potentially allow even more unauthorized users to access your corporate LAN posing a security ri...

Page 63: ...n a neighboring network you can mark it as known Evaluating and Optimizing Network Coverage If there are gaps or dead spots in your worksite WLAN coverage you can use ZoneDirector to assess network RF...

Page 64: ...locating the actual APs in accordance with Map View repositioning disconnect and reconnect each AP to a power source 5 When ZoneDirector has recalibrated the Map View after each AP restart you can ass...

Page 65: ...ng the check box which results in a minor increase in AP performance but removes the detection of rogue APs from ZoneDirec tor monitoring 4 You can also decrease the scan frequency as less frequent sc...

Page 66: ...62 CHAPTER 6 Setting Administrator Preferences Chapter Contents Changing the ZoneDirector Administrator User Name and or Password 63 Changing the Language Used in WebUI 63 Upgrading the License 64...

Page 67: ...ed solely to log into ZoneDirec tor with WebUI Password Confirm Password Delete the texts in both fields and type the same text for a new password 3 Click Apply to save your settings The changes go in...

Page 68: ...to upgrade your license Once you load the license via the WebUI it takes effect immediately Current license information description PO number status etc is displayed in the WebUI To import a new licen...

Page 69: ...d User Logins 66 Fixing User Connections 67 Diagnosing Poor Network Performance 68 Starting a Radio Frequency Scan 69 Reviewing Self Healing and Intrusion Prevention Options 70 Generating a Debug File...

Page 70: ...ist of options may be applicable based on your client system s qualifications Option 1 If Windows XP SP2 Vista is on the client machine check the wireless network adapter to verify the implementation...

Page 71: ...tion automati cally renews itself any previous problems will hopefully be bypassed To debug an active user connection follow these steps 1 Go to Monitor Currently Active Clients 2 When the Currently A...

Page 72: ...and send notification to that user with instruc tions on how to re configure their client and log into the WLAN again At the end of this process the user should be reconnected If problems persist the...

Page 73: ...ally start a complete radio frequency scan that assesses all possible frequencies in all devices at one time follow these steps 1 Go to Admin Diagnostic FIGURE 7 2 2 When the Diagnostic page appears l...

Page 74: ...is activated default excessive 802 11 probe request frames and management frames launched by malicious attackers will be discarded Repeat Authentication Failure If this capability is activated any cli...

Page 75: ...k Restart The Status column now displays Disconnected After restart is complete and the Ruckus ZoneDirector detects the active AP the sta tus will be returned to Connected Restarting the Ruckus ZoneDi...

Page 76: ...nts Activities Logs 11 AP markers overview 55 APs Access Points 31 detecting rogue devices 58 placing markers on a floorplan map 53 restarting 71 see also Access Points verifying new APs 31 Archived Z...

Page 77: ...oard overview 52 Dashboard WebUI explained 3 Debug file generating 70 Deleting a User Record 43 Description Map View options 38 New WLAN creation 27 option values 27 Detecting rogue Access Points 58 D...

Page 78: ...ng AP status 58 Monitoring Client Devices 36 Monitoring ZoneDirector overview 52 N Name ESSID New WLAN creation 27 option values 27 Network addressing changing 9 network performance diagnosing 68 New...

Page 79: ...diagnosing poor WLAN performance 68 generating a debug file 70 manually scanning radio frequencies 69 problems with user connections 66 restarting the ZoneDirector 71 reviewing current activity 57 re...

Page 80: ...customizing 20 WLAN performance using Map View 37 WLAN security client authentication 29 overview 6 switching modes 21 WLAN in VLAN qualifications 34 WLANs blocking client devices 36 creating addition...

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