Ruckus Wireless ZoneDirector User Guide | Troubleshooting Tips
66
Troubleshooting Failed User Logins
SUMMARY:
This “troubleshooting” topic addresses the problems that network users might
have with configuring their client devices and logging into your Ruckus WLAN.
At the end of the setup wizard, your Ruckus ZoneDirector automatically activates a default
internal WLAN for authorized users. A key benefit of the internal WLAN is the “zero IT” con-
figuration, which extends to new users, to make their device configuration and initial login
as easy as it can be. “Zero IT” client device configuration requires the client be running
Windows XP SP 2/Vista, and using a wireless network adapter that implements WPA.
If you and your WLAN users run into initial connection failures when using the “zero IT” con-
figuration and login, almost all of the problems have two key causes:
• Your users' client devices are running another OS, or running a version of Windows pre-XP/
SP2. (This includes XP/SP1.)
• Your users' client devices are using wireless network adapters without a WPA implementa-
tion.
The following list of options may be applicable based on your client system’s qualifications:
Option 1
If Windows XP SP2/Vista is on the client machine, check the wireless network
adapter to verify the implementation of WPA.
Option 2
Upgrade to Windows XP SP2/Vista, and if needed, acquire a wireless network
adapter with WPA support. Once these changes are made, your users can
attempt a “zero IT” login.
Option 3
If an older version of Windows is in use, or if another OS is being used, the user
must manually enter the Ruckus WPA passphrase in their network configuration.
Option 4
Assumes that the client OS cannot be upgraded and the wireless network
adapter is limited to WEP. This requires two phases:
Ruckus Administration
— [1] You, the network manager, create a supplemental
WLAN for the non-standard client connections, then [2] create a Role that refers
to this WLAN, and [3] assign that role to the affected user account.
User Configuration
— Enter the needed WEP key in the network configuration.
In most solutions, you will need to open a Windows control panel and enter a WPA pass-
phrase which you provide, or a WEP key (if you switch internal WLAN to WEP, which means
you must provide the user with a copy of the key.) Once the passphrase or key is stored in
Windows on their client, they can log into the WLAN.
