Ruckus Wireless ZoneDirector User Guide | Troubleshooting Tips
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If WLAN connection problems persist
If the previous technique fails to resolve the user's client mis-connections, you may need to
guide them through a full re-setting of their WLAN configuration. This requires your deleting
the user record, then creating a new user record, at which time the user must repeat the
“new user connection” process, with the two-part login and the downloading and installing
of a new WLAN configuration.
1
Have the user log out of the WLAN until they receive notification from you.
2
Go to
Configure
>
Users
.
3
When the
User Authentication
features appear, locate and delete this user record
from the
Internal Users Database
table.
4
Add a new user account for this user, and send notification to that user, with instruc-
tions on how to re-configure their client and log into the WLAN again.
At the end of this process, the user should be reconnected. If problems persist, they
may originate in Windows or in the wireless network adapter.
Diagnosing Poor Network Performance
You can try the following diagnostic and troubleshooting techniques to resolve poor network
performance.
1
Go to
Monitor
>
Map View
.
2
Look on the map for rogue APs. If there is a large number, and they belong to neigh-
boring networks, proceed to the next task.
3
Go to
Configure
>
Access Points
.
4
Edit each AP record, to assign each device a channel that will not interfere with other
APs.
5
For example, if you have three Ruckus APs, open the
Radio B/G Channel
drop-down
list in each AP record and choose “1”, “6” and “11” in each of the three. However
many APs you have, make sure that each AP has a fixed channel number not too close
to the number of a nearby Ruckus AP.
