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English
Troubleshooting
If a problem occurs, it does not necessarily mean there is a fault with the device. In the table you find
information on possible causes and measures in the event of the occurrence of the listed malfunctions. If a
problem cannot be rectified with the listed measure or if you identify other types of faults, please contact
the service centre. The contact details can be found below under Service and Contact.
Risk of fatal injury!
Unplug the power plug before troubleshooting.
Problem
Solution
The lighting does
not work.
•
The power plug is not in the socket. Connect the power plug to the power supply. Check
the fuse.
•
If necessary, try another socket.
•
Halogen lamp defective. Replace the bulb.
•
The device is defective. Contact customer services department.
Appliance does not
light, no flame,
burner fault
•
Check whether the shut-off valve of the gas cylinder is opened.
•
Make sure that there is enough gas in the cylinder.
•
Is there a kink in the gas hose? – Straighten out the hose.
•
Check whether sparks are jumping across from the electrode to the burner.
•
Is it possible to light the burner with a long match? – Check the ignition system!
Grill does not
function properly
STOP
, turn off the gas cylinder and turn all valves to "•" OFF.
DO NOT
smoke.
•
Check all gas connections.
•
Wait 3 minutes to allow the accumulated gas to disperse and
then
repeat
the lighting
procedure.
•
The burners are not properly fitted over the outlets:
Fit burners exactly over the outlets.
•
Gas pipe is blocked:
Remove the gas hose from the gas grill. Turn on the gas cylinder just for a second to remove
any blockage from the hose. Turn off the gas cylinder again after a second and reconnect the
gas hose to the gas grill.
•
Blocked outlets:
Remove the burners as described above. Check the gas valve outlets and use a thin metal
wire to remove any residues that might be causing a blockage. Place burner over the outlets
again and check whether the burner is now functioning properly.
•
Check the burner regularly in order to ensure that it is free of insects and spiders which
may block the gas system or impair the gas flow. Make sure that the Venturi tubes of the
burner are cleaned carefully so that there are no more obstacles. We recommend a tube
brush for cleaning the Venturi tubes.
No spark
•
The distance between the burner and the electrode should not be more than 5-8 mm.
•
If necessary, clean electrode and readjust it.
Uneven burner
flame pattern
Have the burners been cleaned?
–
Clean the burners; remove all residues.
Do not allow any water or cleaner to get into the burner jets.
Flash flames occur
•
You may not have sufficiently preheated the grill. Preheat the grill for approx. 15
minutes with all burners lit.
•
Clean the grill grates, fat catcher tray, etc., so that all fat deposits are removed.
Food burns on the
grate
Your grill temperature is too low. Wait a few minutes before turning the food so it has time
to cook properly.
Leak
•
Turn off the gas cylinder.
•
Ventilate the area so that any accumulated gas can completely disperse.
•
Check all gas connections.
•
If there is a leak at the gas cylinder, remove it from the cabinet and place it upright in an
open area.
•
Keep well away from any gas or liquid escaping from the cylinder.
•
Keep the gas cylinder at least 20 metres away from sources of ignition, electrical
appliances, flashing lights, machinery, motors or engines.
•
Ensure maximum air circulation to allow the accumulated gas to disperse.
