Roborock Customer Service Center - Technical Support
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upward/downward setting of ground clearance. This usually requires no special treatment. This
may occur to a new machine but only last for a short period of time and will disappear over time.
28. Q: What should I do when there is no water/too little water/the mop is too dry? (Updated on
March 12, 2019)
A:
You can adjust the water control switch for the water tank, and select the setting with the
solid water droplet mark for greater water output. If the problem persists,
please perform the
following: (open the water plug to see if the air inlet and the filter drip water)
1. Replace with a spare filter. 2. Squeeze the water tank to see if the air inlet is dripping water
(see the arrow on the figure below). 3. Mop cleaning time: After the water tank is filled with
water, the general mop cleaning time is 45-60 minutes. 4. Check whether the mop is dirty. 5.
Replace with a new mop. 6. We will issue an improved mop for models older than SN: S809.
If none of the above work, please provide a video recording of the abnormal water outlet for our
technical group to see the issue is, and apply for an improved mop to try again.
Boilerplate answer on issuing an improved mop:
Hello, the reason why the water tank on
your cleaner lets out water slowly might have something to do with the material of your floor.
This mop might produce less water on certain floors. We had received some user feedback
regarding this. According to this feedback, we have improved our mop design and launched an
improved version of the mop. We can send you one for you to test out and see if it works.
29. Q: What should I do when there is high water flow/too much water/the cloth is too wet?
A:
You can adjust the water control switch for the water tank, and select the setting with the
outlined water droplet mark for more modest water output. If the solution is not working,
please check for the following: 1. The filter is not installed in place. If this is so, press the filter
into place with your thumb. 2. The O ring of the filter has fallen off. If the O ring is missing,
please replace the filter assembly. 3. Do not use a non-original mopping cloth as this may
result in a high water flow. 4. A full water tank supports 45-60 minutes of mopping (
30 minutes
if the water output is set at high
). 5. Check whether the water plug is tight and whether the
water tank is cracked. Air leakage will result in high water flow. How to check: Fill the water
tank with water and place it vertically. (Put one hand on the bottom of the tank and the other
on the top. Do not squeeze the water tank too hard). The air inlet and the filter element will
not yield water. Water will continuously drip out of the filter element due to the water pressure
and the fact that the water tank is turned upside down. The water flow should gradually slow
down within 5 seconds. 6. Check whether your floor is smooth. A smooth floor will result in
uneven distribution of the water generated from the mopping cloth. Because the force
between the water molecules is greater than the adhesion of the ground, water will gather
together to form large water droplets, which is normal.
30. Q: Is it normal that the machine slightly tilts after recharging?
A: It is normal that the machine slightly tilts left or right and its use and charging operation will
