Roborock Customer Service Center - Technical Support
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ensure that it can correctly receive the recharge signal. This error occurs if the machine is
disconnected when moving away from the dock charger or the dock charger is moved away.
22. Q: What should I do when error 23 occurs?
A: Please clean the signal transmission area of the dock charger. If the dock charger is blocked
by dust or foreign matter, please remove it. It is recommended that the user clear any objects
near the dock charger or clean the signal emission area of the dock charger.
23. Q: What should I do when I get a message from the machine that it has failed to return to
the starting point?
A: This indicates that the machine has encountered an obstacle that cannot be crossed when
returning to the dock charger or starting point. Please perform the following: 1. Check whether
the room door is closed; 2. Check whether the machine is trapped in a lower area; 3. Check
whether the machine is dragging a movable object that blocks its passageway.
24. Q: What should I do when I get a message from the machine that the filter is blocked when
I remove the dust bin?
A: It indicates that the filter is partially blocked (error 10 occurs when the filter is completely
blocked). Carefully clean the filter and check that it is not damp.
25. Q: What should I do when I get a message from the machine that recharge has failed and
telling me to move the dock charger to an open area?
A: This message appears when there is an obstacle near the dock charger. Please ensure that
a distance of at least 0.5 m on both sides and 1.5 m in front is retained for the dock charger.
26. Q: What should I do when I get a message from the machine that the dock charger cannot
be found and telling me to move the machine close to the dock charger?
A: If no dock charger is available in the cleaning environment, the machine will return to the
starting point after cleaning, and alert you with this message.
